Questx

What Questx does

Questx provides claim services to carriers, including roadside assistance, towing services, insurance claims, and glass software solutions. The company has been operating since 1988, employs between 1,001 and 5,000 people, and is headquartered in Saint Johns, United States, with a primary operating footprint across North America.

Based on detailed source material associated with the company's operations, it functions as a vehicle protection platform that powers four branded sub-brands — Motify (GoMotify), DriveOnRamp, Fintiv (GoFintiv), and DitttoDirect (GoDitttoDirect) — each tailored to a specific industry vertical. Customers include OEMs, automotive dealers, insurance agents and lenders, retailers, and third-party administrators. The technology backbone is NSD360, a learning and management ecosystem providing sales training, product implementation, and performance tracking to channel partners. Underlying service delivery rests on a nationwide network of service providers for tow, repair, and vehicle relocation logistics, supported by compliance and policy administration infrastructure for F&I products (mechanical, asset, and ancillary coverage). Certifications include SOC 2 Type 2 and Great Place to Work USA (May 2026-May 2027).

The business model combines service-based revenue from roadside dispatch and emergency repair with recurring revenue from F&I policy administration and compliance. Go-to-market relies on enterprise field sales to OEMs, dealers, agents, lenders, retailers, and TPAs; channel partners via the four sub-brand platforms; and inside sales through a dedicated 1-800 line and sales inbox. The corporate website signals investor relations and acquisitions activity, indicating the company is positioned as a private growth operator using M&A and platform expansion (including NSD360 and glass software) to extend its footprint.

Name

Questx

Website

https://questx.tech

Company type

Private

Founded year

1988

Headcount range

1,001–5,000 employees

Short description

Questx provides claim services to carriers, including roadside assistance, towing, insurance claims, and glass software solutions. The company operates a nationwide vehicle protection platform serving OEMs, dealers, agents, lenders, retailers, and TPAs.

Ownership category

akta.pro rank

Product category

Vehicle Protection Services

NAICS

Motor Vehicle Towing (488410), Motor Vehicle Towing (48841)

akta.pro primary industry

Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

akta.pro secondary industry

Towing, Recovery & Vehicle Removal Services (TLAJAJAC)

Keywords

• Vehicle protection services
• Roadside assistance
• F&I administration
• Claims management
• Towing services

Headquarters

HQ city

Saint Johns

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Roadside Services Revenue: Dispatch and delivery of tow and repair services across North America. Includes emergency repairs, rescue services, and vehicle relocation logistics.
2. F&I Services Revenue: Administration and compliance for vehicle protection policies including mechanical coverage, asset coverage, and ancillary coverage products that protect vehicle value.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Questx provides vehicle protection services including roadside assistance (towing, emergency repairs, vehicle relocation) and F&I administration (mechanical, asset, and ancillary coverage products). The company powers multiple branded platforms tailored to specific industry segments, serving OEMs, dealers, agents, lenders, retailers, and third-party administrators across North America.

Product overview

NSD operates as a platform powering multiple vehicle protection brands, delivering a full suite of roadside and F&I services. The portfolio includes four sub-brands (Motify, DriveOnRamp, Fintiv, and DitttoDirect) that serve specific industry segments including OEMs, dealers, agents, lenders, retailers, and third-party administrators. Supporting these brands is NSD360, a comprehensive learning and management ecosystem for sales training and performance tracking. The roadside services include RESCUE emergency services, emergency repairs, and vehicle relocation logistics, while F&I services encompass mechanical coverage, asset coverage, and ancillary coverage for policy administration and compliance.

Differentiator

Problem solved

Functional benefit

Products and services

• RESCUE Services Emergency roadside assistance including tow services and emergency repairs delivered across North America through a nationwide network of service providers.
• Logistics Services Vehicle relocation services providing dispatch and delivery across North America.
• Mechanical Coverage Vehicle protection product that guards against expenses due to mechanical failure, providing policy administration and compliance for mechanical breakdown coverage.

Quantifiable outcome

• Serving millions of motorists through their brand portfolio

Segments5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Agero: Agero is a leading B2B roadside assistance, dispatch, and connected vehicle services platform serving insurers, OEMs, and fleet operators. It directly overlaps Questx's core roadside dispatch and claims administration business across North America.
• EasyCare (Automotive Warranty Services): EasyCare administers vehicle service contracts, mechanical breakdown coverage, and F&I products sold through dealers. It is a direct comparable to Questx's Mechanical/Asset/Ancillary Coverage lines within the dealer F&I channel.
• Toco Warranty: Toco Warranty is a vehicle service contract administrator selling mechanical and ancillary protection products through dealer and lender channels. It directly mirrors Questx's F&I product portfolio and dealer distribution model.

Emerging players

• Honk: Honk is a digital roadside assistance marketplace connecting stranded drivers to tow and emergency services via an app. It represents the gig-economy/digital-native competitor pressing on traditional dispatch incumbents like Questx.
• Urgent.ly: Urgent.ly provides on-demand roadside assistance and connected mobility services to insurers, OEMs, and fleets. It competes with Questx on digital UX and speed of dispatch, especially in insurance-channel roadside programs.

Broad incumbents

• Allstate Roadside Services: Allstate operates an in-house roadside and motor-club division serving its insurance base and external clients. As a major carrier-adjacent roadside operator, it competes with Questx for insurer and OEM contracts and represents the insourcing threat.
• AAA (American Automobile Association): AAA is the largest U.S. roadside membership organization, providing towing, emergency repair, and F&I-adjacent protection products. It overlaps Questx on roadside dispatch and ancillary protection products, though via a membership model.
• Routeway (Route66 Extended Warranty / Assurant): Assurant's vehicle protection division administers vehicle service contracts and F&I products at scale. As a broad incumbent, it competes with Questx for OEM, lender, and dealer protection product administration contracts.

Others

• Safelite Group: Safelite is the largest U.S. auto glass repair and replacement company. Given Questx's mention of 'glass software solutions,' Safelite is a relevant adjacent/peer for the glass claims and software portion of Questx's stated offering.

Regional players

• Belron: Belron is the global leader in vehicle glass repair and replacement (parent of Safelite and international brands). It is relevant to the glass services/claims angle referenced in Questx's description and operates across multiple geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/QuestxLasVegas
• LinkedInlinkedin.com/company/questx

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Questx