What Gridpro does

Gridpro Software is a Swedish private software company headquartered in Gothenburg that has delivered IT service operations solutions to enterprise organizations since 2006. Its products are built as integrations into the Microsoft ecosystem — specifically System Center Service Manager and Azure Stack — and are positioned to help large organizations standardize IT operations, control costs, and streamline IT service delivery. The company operates as a long-standing Microsoft partner, and its technical value proposition is centered on deep alignment with Microsoft's ITSM and hybrid cloud tooling rather than on a standalone platform.

The company is small (11-50 employees) and founder-led, with Jonas Ullman serving as Managing Director and Cloud Solution Architect and Patrik Sundqvist as Solutions Architect. Its go-to-market has historically been enterprise-focused and direct, but the product-focused website and web-based support channels have been taken offline as the company enters a publicly disclosed transition phase. During this period, existing customers and partners are directed to contact the company via direct email for sales, support, and licensing inquiries. Specific product names, pricing, customer counts, and revenue figures are not publicly disclosed, and no funding rounds, certifications, patents, awards, or AI/ML capabilities are documented in the available data.

Name

Gridpro

Legal name

Gridpro Software

Website

https://gridprosoftware.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Gridpro Software, a Gothenburg-based Microsoft partner founded in 2006, builds IT service operations solutions that integrate with System Center Service Manager and Azure Stack for enterprise organizations, and is currently in a publicly disclosed transition phase with its product website offline.

Ownership category

akta.pro rank

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations

Core offering

Gridpro Software develops and delivers IT service operations solutions for enterprise organizations, built as a long-standing Microsoft partner. Its products integrate with System Center Service Manager, Azure Stack, and the broader Microsoft ecosystem to help enterprises standardize IT operations, control costs, and streamline IT service delivery.

Product overview

Gridpro Software provides IT service operations solutions for enterprise organizations. As a Microsoft partner, they offered solutions that integrate with the Microsoft ecosystem. Their specific product names are not publicly available as their product-focused website and web-based support channels have been taken offline during their current transition phase.

Differentiator

Problem solved

Functional benefit

Products and services

• Gridpro IT Service Operations Solutions (Microsoft ecosystem-integrated) Enterprise IT service operations software that integrates with the Microsoft ecosystem (System Center Service Manager, Azure Stack), helping enterprise organizations standardize IT operations, control costs, and streamline IT service delivery.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationGridpro Software is a long-standing Microsoft partner. The company has built solutions that integrate with System Center Service Manager, Azure Stack, and the broader Microsoft ecosystem. Products help organizations standardize operations, control costs, and streamline IT service delivery.

Scale indicators1 record

Recent moves3 records

Expansion highlights2 records

Broad incumbents

• ServiceNow: Dominant cloud-native ITSM and enterprise workflow platform serving large enterprises globally. Comparable to Gridpro as the primary incumbent in the same ITSM category that Gridpro historically addressed with Microsoft-stack integrations, but at vastly greater scale and with a much broader product portfolio.
• BMC Software: Long-established ITSM and IT operations management vendor (BMC Helix) serving large enterprises. Comparable to Gridpro as a broad incumbent competing for the same enterprise IT service operations budget with overlapping capabilities around Service Manager-class workflows.
• Atlassian (Jira Service Management): Jira Service Management is a major ITSM platform often integrated with Microsoft tooling via connectors for Azure DevOps and Active Directory. Comparable to Gridpro as a broader ITSM incumbent competing for the same enterprise service delivery workflow use cases.

Direct peers

• ManageEngine (Zoho Corporation): Mid-market ITSM and IT operations suite with deep Microsoft integrations (Active Directory, Azure, Exchange) and on-prem as well as cloud deployment options. Directly comparable to Gridpro's positioning as an enterprise IT service operations platform sitting on top of the Microsoft ecosystem.
• Ivanti: IT service management, asset, and endpoint security vendor with historically strong Microsoft System Center integration heritage (from the former HEAT Software / Cherwell-adjacent lineage). Closely comparable to Gridpro's System Center Service Manager integration focus and mid-market enterprise customer profile.
• Freshworks (Freshservice): Cloud-based ITSM and IT operations product (Freshservice) targeting mid-market and enterprise buyers with Microsoft 365 and Azure integrations. Comparable to Gridpro as a focused ITSM vendor with Microsoft ecosystem integrations and a smaller, more agile profile than ServiceNow or BMC.
• SysAid: ITSM and service management vendor with strong Microsoft Active Directory, Exchange, and Azure integrations. Comparable to Gridpro as a similarly-sized ITSM specialist with deep Microsoft-stack dependency and enterprise IT operations focus.
• SolarWinds Service Desk: Cloud-based ITSM product from SolarWinds, often deployed alongside Microsoft System Center and Azure monitoring tooling. Comparable to Gridpro as an ITSM vendor with adjacent Microsoft infrastructure management positioning for enterprise IT teams.

Others

• CrowdStrike (Falcon IT Hygiene / Charlotte AI): Endpoint and IT operations platform increasingly expanding into ITSM-adjacent workflows with native Microsoft ecosystem integrations. Thematically comparable as a modern, cloud-native competitor encroaching on the enterprise IT operations space Gridpro historically served.

Emerging players

• TOPdesk: Mid-market ITSM and service operation platform with European roots and Microsoft integrations. Comparable to Gridpro as a similarly-sized ITSM vendor targeting enterprise service operations, and a regional European peer of comparable scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights4 records

Customer concentration

• Xx.com/gridpro
• Facebookfacebook.com/gridpro
• LinkedInlinkedin.com/company/gridpro

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gridpro