Family Service and Mental Health Center of Cicero

What Family Service and Mental Health Center of Cicero does

Family Service and Mental Health Center of Cicero (operating as Cicero Family Service) is a nonprofit community mental health organization founded in 1920 and headquartered at 5341 W Cermak Road, Cicero, Illinois, with a second office in Belmont Cragin, Chicago. The organization provides bilingual (English and Spanish) behavioral health services including individual psychotherapy for individuals aged 3 and older, couple and family therapy, group therapy, psychiatric evaluation and medication management for adults 18 and older, case management, and community wellness programs such as Mental Health First Aid training, violence prevention, problem gambling awareness, and organizational mental health consulting.

The organization's go-to-market is community-led: clients are acquired through partnerships with schools, churches, social service agencies, Head Start programs, and other nonprofits, as well as through referrals, phone, email, and an online service request form. All clinical staff are licensed (LCSW, LCPC, LMFT, or PsyD) or supervised by licensed therapists, and the entire team is fully bilingual. Revenue is generated primarily through client fees reimbursed by a broad set of insurance payers (including Medicaid, Medicare, BCBS, Cigna, Aetna, Humana, United Behavioral Healthcare, and others), a sliding fee scale based on Federal Poverty Guidelines that serves uninsured or underinsured clients, municipal/special funding agreements, and charitable donations.

Strategically, the organization has deepened its programmatic footprint through 2025 partnerships with Loyola University Chicago and the Illinois Council on Problem Gambling on Latinx-focused problem gambling initiatives, participates in the Alliance for Resilience and Equity coalition in Cicero-Berwyn, and operates with an 11–50 employee headcount under Executive Director Katherine Bartholomew (since 2019), Program Director Mauricio Cifuentes, and a broader leadership team overseeing clinical services, community programs, finance, and development. There is no proprietary technology platform; service delivery is grounded in licensed clinical practice and community-based outreach.

Name

Family Service and Mental Health Center of Cicero

Legal name

Family Service and Mental Health Center of Cicero

Website

https://cicerofs.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Short description

Cicero Family Service is a nonprofit, bilingual (English/Spanish) community mental health organization founded in 1920, providing psychotherapy, psychiatric services, case management, and wellness programs to individuals, couples, and families across Cicero, Berwyn, Belmont Cragin, and west-side Chicago neighborhoods.

Ownership category

akta.pro rank

Headquarters

HQ city

Cicero

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales, Infrastructure

Revenue model

1. Client fees and insurance reimbursement: Revenue is generated through client fees covered by insurance plans (including Medicaid, Medicare, and private insurers) and direct client payments. Cicero Family Service accepts multiple insurance providers including Aetna, Ambetter, Blue Cross Blue Shield, CIGNA, Coventry, Health Link, Humana, MacNeal Health Partners, United Behavioral Healthcare, Value Options, Medicaid, Medicare, and WellCare.
2. Sliding fee scale: For uninsured clients or those with high deductibles, the organization offers a Sliding Fee Scale based on Federal Poverty Guidelines, determined by proof of income. This allows the organization to serve clients regardless of insurance status.
3. Municipal and special funding: Reduced-cost services are made possible through agreements with municipalities and special funds, as referenced in the sliding fee scale description.
4. Donations: The organization accepts charitable donations to support its mission of serving marginalized communities with mental health services. Donations can be made via PayPal.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Family Service and Mental Health Center of Cicero (Cicero Family Service) is a nonprofit community mental health organization delivering bilingual (English and Spanish) psychotherapy, psychiatric services, and case management to individuals aged 3 and older in the Cicero, Berwyn, and greater Chicago area. The organization also runs community wellness programs including Mental Health First Aid training, violence prevention, and problem gambling awareness, and operates a sliding fee scale to serve uninsured and underinsured clients.

Product overview

Family Service and Mental Health Center of Cicero (Cicero Family Service) is a nonprofit community mental health organization offering a comprehensive suite of behavioral health services. The organization provides individual, couples, family, and group psychotherapy (Psychotherapy/Emotional Support), psychiatric services for adults, case management for basic needs navigation, and community wellness programs including Mental Health First Aid Training, Violence Prevention, Problem Gambling Awareness, and Organizational Consulting. Services are delivered through a fully bilingual (English/Spanish) clinical staff and are available to individuals aged 3 and older for psychotherapy and 18+ for psychiatric services. The organization serves the Cicero, Berwyn, and greater Chicago area communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Psychotherapy / Emotional Support Individual, couples, family, and group psychotherapy delivered by licensed bilingual therapists in English and Spanish to individuals aged 3 and older.
• Psychiatric Services Psychiatric evaluation and medication management for adults aged 18 and older, covering conditions such as anxiety, depression, ADHD, schizophrenia, and bipolar disorder.
• Case Management Helps individuals and families find, access, and navigate services for basic needs including food assistance, rent/utilities support, legal resources, and government benefits.
• Mental Health First Aid Training Mental Health First Aid training programs in English and Spanish for youth and adults, teaching participants how to provide initial support to those experiencing mental health problems.
• Violence Prevention Program Community violence prevention initiative offering presentations, experiential workshops, and clinical interventions including individual and group psychotherapy.
• Problem Gambling Awareness Campaign Free educational presentations and workshops in English and Spanish to raise awareness about gambling addiction risks and available resources in the community.
• Organizational Mental Health Consulting Mental health consultation services for organizations, including Illinois Infant/Early Childhood Mental Health Consultation (I/ECMHC) for child care centers and early childhood programs.
• Community Wellness Groups and Workshops Support groups, educational workshops, and presentations on topics including stress management, family communication, bullying prevention, LGBTQ+ support, and minority inclusion, delivered in English and Spanish.
• Sliding Fee Scale Program Reduced-cost care program for residents of Berwyn and Cicero with no insurance or high deductibles, using Federal Poverty Guidelines to determine eligibility for subsidized psychotherapy and psychiatric services.

Quantifiable outcome

• Over 90% of clients report improvement and achieving their goals
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Illinois Council on Problem Gambling (ICPG)coreStrategic or Co-development Partner · 26 September 2025Cicero Family Service co-hosts the 3rd Annual Latinx Conference on Problem Gambling alongside ICPG and Loyola University. The conference focuses on 'Youth & the Future of Gambling' and brings together educators, mental health professionals, youth advocates, and community leaders to address gambling impacts on Latinx youth and families.
• Loyola University ChicagocoreStrategic or Co-development Partner · 29 August 2025Loyola University Chicago and Cicero Family Service co-host the webinar 'Play Now, Pay Later: Ethical and Cultural Implications of Gaming-to-Gambling Pathways in Latinx Communities.' Featuring expert speakers from Loyola's Quinlan School of Business and School of Social Work.
• Alliance for Resilience and Equity (Cicero-Berwyn)coreStrategic or Co-development PartnerCicero Family Service participates in the Alliance for Resilience and Equity, a Cicero-Berwyn coalition focused on community resilience and equity initiatives. Corina Martinez serves as co-director of this alliance.
• Corazón Community ServicesminorGTM or Marketing PartnerCorazón Community Services partners with Cicero Family Service for community events including Father's Day celebration, Back-to-School events, and other community wellness activities.
• Enlace ChicagominorGTM or Marketing PartnerEnlace Chicago and Cicero Family Service collaborate on community health fairs and other community wellness events serving the surrounding neighborhoods.
• Solutions for CareminorGTM or Marketing PartnerSolutions for Care partners with Cicero Family Service on Vida Saludable (Healthy Living) events, providing community health resources.
• Schools, churches, and social service agenciescoreChannel Partner/ Reseller/ DistributorCicero Family Service seeks to establish alliances with schools, churches, and social service agencies to share mental health knowledge and provide presentations, experiential activities, and program design support. These organizations serve as community referral partners and co-hosts for educational programming.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Metropolitan Family Services: Long-standing Chicago-area nonprofit providing counseling, behavioral health, and case management across multiple locations including Berwyn. Comparable bilingual capability and similar mix of insured and sliding-fee clients.
• Rincon Family Services: Chicago-based community mental health and social services nonprofit serving predominantly Latinx populations with bilingual outpatient mental health, substance use treatment, and case management. Closest cultural and service-line analog.
• Heartland Alliance Health: Chicago nonprofit providing integrated primary care, mental health, and case management for marginalized populations including immigrants and refugees. Comparable mission-driven care model and bilingual access in the same city.
• Community Counseling Centers of Chicago (C4): Chicago-based nonprofit providing outpatient mental health and substance use treatment across multiple sites, including Latinx-serving locations. Direct competitor for community-based outpatient therapy contracts and Medicaid referrals.
• Pillars Community Health: Community health nonprofit serving Cicero, Berwyn, and surrounding western suburbs with integrated medical, dental, and behavioral health services. Most direct geographic overlap with Cicero Family Service, often competing for the same bilingual clientele and Medicaid contracts.
• Howard Brown Health: Chicago community health center providing integrated primary care, mental health, and social services with strong bilingual access for Latinx patients. Comparable mission-driven nonprofit with payer mix and sliding-fee model similar to Cicero Family Service.
• Alivio Medical Center: Federally Qualified Health Center serving predominantly Latino communities in Chicago with integrated medical and behavioral health services. Comparable bilingual capacity, sliding-fee scale, and Medicaid-heavy payer mix.

Broad incumbents

• Catholic Charities of the Archdiocese of Chicago: Large regional social services and behavioral health provider with offices across Cook County including Cicero. Operates a broader portfolio of social services but competes for the same bilingual mental health and case management demand.
• Erie Family Health Centers: Large FQHC network across Chicago and surrounding suburbs offering integrated primary care, behavioral health, and case management with bilingual services. Operates at greater scale but competes for the same Medicaid and uninsured populations.
• Thresholds: One of the largest community mental health providers in the Chicago region, offering a broad continuum including outpatient therapy, psychiatry, housing, and recovery services across many zip codes. Operates as a much larger scaled incumbent in the same funding and referral environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/cicerofs.org

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Service and Mental Health Center of Cicero