Sikom Software GmbH

What Sikom Software GmbH does

Sikom Software GmbH is a German software vendor founded in 1998 and headquartered in Heidelberg that develops the AgentOne® omnichannel contact center platform. AgentOne® is a modular, multi-tenant, vendor-lock-in-free platform that routes and unifies voice, email, chat, bots, and AI channels with intelligent rule-based routing, real-time analytics, and open CRM and ERP integrations, and supports public, private, hybrid cloud and on-premises deployment. The platform is scaled for contact centers with several thousand agents and is positioned for regulated buyers through ISO 27001 certification and 100% in-Germany development and support.

The company sells primarily to large enterprise customers in German-speaking markets — including banks (NRW.BANK, LBS Südwest), insurers (BGV Badische Versicherungen, WERTGARANTIE, KKH), health insurers (AOK Sachsen-Anhalt, BIG direkt gesund), utilities (Stadtwerke Düsseldorf), and public-sector IT services (KISA). Revenue combines software licenses (perpetual or subscription), cloud and usage-based services, and implementation work. Direct enterprise sales are complemented by a Partner-Integratoren channel for regional deployment, by a certified Microsoft Teams integration for UC/CX alignment, and by an innovaphone partnership for cloud telephony. A separate branded product, Sikom Sucxes®, extends the portfolio into customer-success software.

Sikom operates as a private GmbH and a subsidiary of BSI Software Gruppe, a leading European software group that provides capital stability while the unit retains specialized-product autonomy. Differentiation rests on Made-in-Germany positioning, regulatory-grade security and data sovereignty, deployment flexibility, and conversational-AI features such as voicebots. Headcount is 11–50, consistent with a focused mid-market enterprise software firm.

Name

Sikom Software GmbH

Legal name

Sikom Software GmbH

Website

https://sikom.de

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Sikom Software GmbH is a Heidelberg-based vendor of the AgentOne® omnichannel contact center platform, serving large banks, insurers, healthcare organizations, utilities, and public-sector agencies across the DACH region with cloud, hybrid, and on-premises deployments.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

akta.pro secondary industry

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Contact center software
• Omnichannel communication
• Cloud telephony
• Customer service software
• Microsoft Teams integration

Headquarters

HQ city

Heidelberg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licenses: Perpetual or subscription-based software licenses for the AgentOne® platform. Flexible license models that can be purchased or rented, with efficient utilization for shift work, part-time, or shared desks. Flexible peak licenses for seasonal demand.
2. Cloud Services: Public Cloud, Private Cloud, and Hybrid Cloud deployment services. Usage-based billing for flexible peak licenses with cost transparency and fair billing according to actual usage.
3. Professional Services: Implementation and consulting services delivered through Partner-Integratoren network.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Sikom Software GmbH manufactures and sells the AgentOne® omnichannel contact center platform, connecting Voice, E-Mail, Chat, Bots, and AI channels with intelligent routing, CRM/ERP integration, and flexible deployment options (Public Cloud, Private Cloud, Hybrid, On-Premises). The platform serves enterprise contact centers with thousands of agents, offering flexible licensing (purchase or rental), ISO 27001-certified security, and 100% German development and support. Supplementary offerings include Sikom Sucxes® and a certified Microsoft Teams contact center solution.

Product overview

Sikom Software GmbH offers a unified portfolio anchored by the AgentOne® platform — a modular omnichannel contact center software connecting all customer communication channels (Voice, E-Mail, Chat, Bots, AI) with intelligent routing, real-time analytics, and open integration architecture. The platform is supplemented by Sikom Sucxes® (a separate branded product), a dedicated Microsoft Teams integration for UC/CX alignment, and cloud telephony via innovaphone. Deployment spans Public Cloud, Private Cloud, Hybrid, and On-Premises models with flexible purchase or rental licensing.

Differentiator

Problem solved

Functional benefit

Brands

• AgentOne®: Omnichannel contact center platform that connects all communication channels including Voice, E-Mail, Chat, Bots, and AI with integrated CRM and internal channels.
• Sucxes®

Products and services

• AgentOne® Sikom's flagship modular omnichannel contact center platform enabling intelligent customer communication across Voice, E-Mail, Chat, Bots, and AI channels. Includes intelligent routing, real-time analytics, CRM/ERP integration, multi-tenant capability, vendor-lock-in-free architecture, and flexible deployment (cloud/on-premises/hybrid). Designed for enterprise contact centers with thousands of agents.
• Sikom Sucxes® A specialized product brand offered by Sikom Software GmbH providing additional contact center or customer experience functionality, operated via its own dedicated website.
• Microsoft Teams Contact Center Solution Sikom's contact center solution integrated with Microsoft Teams, enabling alignment of customer experience and unified communications within the Microsoft Teams ecosystem. Positioned as a certified Microsoft Teams contact center vendor.

Quantifiable outcome

• Suitable for large contact centers with thousands of agents
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• BSI Software GruppecoreStrategic or Co-development PartnerParent company relationship. As part of BSI Software Gruppe, Sikom benefits from the stability, investment power, and future security of a leading European software group while maintaining the flexibility and proximity of a specialized software manufacturer.
• Partner-IntegratorencoreImplementation/ SI/ Consulting PartnerNetwork of experienced implementation and integration partners who handle regional deployment, customer onboarding, and consulting services for AgentOne® platform installations.
• MicrosoftflagshipTechnology or IntegrationCertified Microsoft Teams contact center vendor. Provides seamless integration of AgentOne® platform with Microsoft Teams for unified communications and contact center alignment. Certification ensures reliability, security, and enterprise scalability.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Talkdesk: Cloud-native CCaaS vendor focused on AI-powered customer experience for mid-market and enterprise; directly comparable omnichannel routing, voicebot and CRM integrations to AgentOne®.
• Avaya: Long-established enterprise contact center vendor (Avaya Experience Platform) supporting on-premises, hybrid and cloud deployments for large contact centers; a direct competitor to Sikom in European enterprise and public-sector accounts.
• NICE: Provider of NICE CXone, a leading enterprise cloud contact center platform with AI-driven routing, analytics and digital channels; competes head-on with Sikom AgentOne® in regulated, large-enterprise CC deals globally and in Europe.
• Five9: Cloud-native CCaaS vendor (Five9 Intelligent CX Platform) for inbound/outbound, omnichannel, AI and workforce engagement; a direct cloud-only competitor to Sikom, especially in mid-market and large enterprise digital/voice deployments.
• 8x8: Unified cloud communications and contact center vendor combining UCaaS and CCaaS on a single platform; comparable to Sikom for enterprise customers seeking integrated voice, chat, digital and AI routing.
• Genesys: Global CCaaS leader offering cloud and on-premises omnichannel contact center platforms (Genesys Cloud, Genesys Multicloud) with routing, AI and workforce engagement; directly comparable to Sikom as an enterprise contact center software platform serving large agents-count deployments.
• novomind: Hamburg-based software vendor offering novomind iSPURN omnichannel contact center and commerce solutions in DACH; a direct German peer competing for the same pool of regulated enterprise and retail CX customers.
• Content Guru: UK-based cloud contact center vendor (storm) serving large European enterprises and public sector with omnichannel routing and integrations; a strong European direct peer to Sikom with similar regulated-industry customer base.

Broad incumbents

• Cisco (Webex Contact Center): Cisco's Webex Contact Center delivers enterprise contact center tightly integrated with Webex Calling/Cisco UC; a broad incumbent offering overlapping with Sikom's contact center capabilities, particularly relevant given Sikom's Microsoft Teams positioning.
• Enghouse Systems: Canadian software company with a contact center division (Enghouse Networks, Contact Center suite) serving enterprise and service-provider customers; broad incumbent with overlapping omnichannel CC capabilities to Sikom.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/sikomsoftware

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sikom Software GmbH