What Enghouse Systems does

Enghouse Systems Limited is a Canadian publicly traded enterprise software company founded in 1984 and headquartered in Markham, Ontario, listed on the Toronto Stock Exchange under the symbol ENGH. The company operates through two segments: the Interactive Management Group, which provides contact center software (Enghouse Interactive), enterprise video collaboration (Enghouse Video/Vidyo, including the healthcare-focused VidyoHealth sub-brand), and AI-powered self-service tools acquired through VoicePort; and the Asset Management Group, which delivers network virtualization and OSS/BSS solutions for telecommunications, media, utilities, and defense (Enghouse Networks), alongside transit, supply chain, and public safety software (Enghouse Transportation & Public Safety), supplemented by IPTV capabilities from the SeaChange assets and Latin American telecom software from Sixbell Telco.

The company's product portfolio spans contact center platforms with work-from-home agent support, secure scalable video conferencing and telehealth solutions, 5G/cloud/IoT/AI-driven OSS/BSS for telecom operators, fare collection and mobile ticketing systems for transit operators, and public safety communications software. Notable architectural and integration features include native Microsoft Teams contact center integration (via the Competella acquisition), cloud-native 5G-ready telecom charging and routing (via Sixbell), and embedded AI capabilities for chatbot, IVR, and web chat self-service. Technology is delivered through a combination of on-premise enterprise software, cloud-based services, and SaaS deployments, with acquired brands typically retained and integrated into the relevant segment.

Enghouse generates revenue primarily through enterprise software licenses and subscription-based recurring contracts, which represented approximately 70.4% of total revenue, supplemented by professional services and maintenance. The company sells directly through an enterprise field sales organization targeting large customers in distinct verticals rather than pursuing a high-velocity SMB motion. Growth has been driven primarily by a programmatic acquisition strategy: between 2018 and 2025 the company completed more than 15 disclosed acquisitions, funded from operating cash flow and a CAD 269.7 million cash balance with no external debt. The capital allocation profile reflects this maturity, with 18 consecutive years of dividend increases and disciplined deal pacing, though reported revenue declined from $502.5M in FY2024 to $498.9M in FY2025 and continued contracting into Q1 and Q2 of FY2026.

Name

Enghouse Systems

Legal name

Enghouse Systems Limited

Website

https://enghouse.com

Company type

Public

Founded year

1984

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Enghouse Systems is a Canadian public enterprise software company serving distinct verticals through two segments: Interactive Management (contact center, video collaboration, telehealth) and Asset Management (OSS/BSS for telecom, transit fare collection, public safety), distributing via direct enterprise sales and recurring subscriptions.

Ownership category

akta.pro rank

Product category

Enterprise Software

NAICS

Software Publishers (513210), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

akta.pro secondary industries

Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Enterprise software solutions
• Contact center software
• Video communications platform
• Network virtualization software
• Transit fare collection systems

Headquarters

HQ city

Markham

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Licenses and Subscriptions: Enghouse generates revenue through enterprise software licenses and subscription-based recurring revenue models. The company reports recurring revenue representing approximately 70.4% of total revenue.
2. Professional Services: Revenue includes professional services and maintenance, with softer professional services activity noted in Q1 2026

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Enghouse develops and sells enterprise-oriented applications software through its Interactive Management Group and Asset Management Group. Its portfolio includes contact-center software, secure and scalable video communications, telecom and network-transformation systems, and software for transit, supply chain, and public-safety operations.

Product overview

Enghouse Systems operates as a Canadian software company with two main business segments serving distinct vertical markets. The Interactive Management Group includes Enghouse Interactive (contact center solutions including work-from-home agents) and Enghouse Video/Vidyo (visual communications and video conferencing, including VidyoHealth for healthcare). The Asset Management Group includes Enghouse Networks (network virtualization solutions for telecom, media, utilities and defense using 5G, Cloud, IoT, and AI technologies) and Enghouse Transportation & Public Safety (transit, supply chain, and public safety software). The company has pursued an active acquisition strategy, acquiring numerous brands including Sixbell Telco (telecom OSS/BSS, 2025), SeaChange IPTV (2024), Qumu (enterprise video, 2022), VoicePort (AI-powered self-service, 2022), Competella (Microsoft Teams contact center, 2022), Momindum (enterprise video events, 2021), and Margento (transit fare collection, 2025), integrating them into its respective business segments.

Differentiator

Problem solved

Functional benefit

Brands

• Enghouse Interactive: Software and services designed to transform contact centers into growth engines, including work from home agents
• Enghouse Video (Vidyo)
• Enghouse Networks
• Enghouse Transportation & Public Safety
• VidyoHealth

Products and services

• Enghouse Interactive Enterprise contact center software and services for contact centers and work-from-home agent environments, supporting customer-experience management and operational transformation.
• Enghouse Video (Vidyo) Enterprise video-conferencing and visual-communications platform using secure, scalable technology and cloud-based services to connect users.
• Enghouse VidyoHealth Healthcare-focused video-conferencing solution for telehealth and virtual-care sessions delivered to healthcare organizations.
• Enghouse Networks Network and OSS/BSS technology solutions for communications and media, utilities, and defense organizations pursuing network virtualization and digital transformation using 5G, cloud, IoT, and machine-learning AI technologies.
• Enghouse Transportation & Public Safety Enterprise software solutions for transit operators, supply chain companies, and public safety organizations.
• Sixbell Telco Telecommunications software platforms for Tier-1 and Tier-2 operators, including converged charging, intelligent routing, signaling management, and voice-interaction solutions for network transformation.
• SeaChange IPTV IPTV products and services spanning streaming video, cable television platforms, and advertising technology for European media operators.
• Qumu Cloud-based enterprise video technology for video collaboration and streaming markets.
• VoicePort SaaS automated self-service solutions using AI-powered chatbots, interactive voice response, and web chat to support customer experience and retention for media companies.
• Competella Contact-center solutions integrated with Microsoft Teams and deployed in public and private-sector organizations in Scandinavia and Switzerland.
• Momindum SaaS enterprise-video software for managing virtual live events and on-demand videos with interactive features and integration with the Vidyo suite.
• Margento Transit fare-collection software providing mobile ticketing, multi-modal transit backends, and account-based ticketing capabilities for European transit operators.

Quantifiable outcome

• 18 consecutive years of dividend increases
• +2 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles8 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability6 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• GLOBO Language SolutionscoreTechnology or Integration · 28 April 2026GLOBO Language Solutions integrated its on-demand language and interpreter services directly into Enghouse VidyoHealth's enterprise video conferencing platform used by healthcare organizations for telehealth. The integration simplifies how clinicians and staff can add interpreters to virtual care sessions, addressing language barriers for patients with limited English proficiency and those who are Deaf or hard of hearing.
• MicrosoftcoreTechnology or IntegrationCompetella AB, acquired by Enghouse in June 2022, provides contact center solutions integrated with Microsoft Teams, widely deployed in public and private sectors in Scandinavia and Switzerland.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Masabi: Specialized mobile ticketing and account-based fare collection platform for transit operators. Competes with Margento in the European and North American transit modernization market.

Direct peers

• NICE Ltd. Enterprise contact center, workforce engagement, and analytics software vendor. Competes with Enghouse Interactive in mid-market and large enterprise CCaaS deals.
• Cubic Transportation Systems: Provider of transit fare collection, account-based ticketing, and traffic management systems. Direct competitor to Enghouse Transportation & Public Safety and Margento.
• Ribbon Communications: Telecom software vendor focused on real-time communications, SBC, and network transformation. Competes with Enghouse Networks in OSS/BSS and carrier-grade solutions.
• 8x8: Unified communications and contact center as a service vendor. Competes with Enghouse Interactive across SMB and mid-market enterprise segments.
• Five9: Cloud-native CCaaS provider. Direct competitor to Enghouse Interactive, particularly in the migration of on-prem contact center deployments to cloud.
• Genesys: Pure-play cloud contact center (CCaaS) and customer experience platform. Direct competitor to Enghouse Interactive across enterprise and work-from-home agent deployments globally.

Broad incumbents

• Cisco (Webex): Broad networking and collaboration incumbent whose Webex Contact Center and Webex Meetings compete with both Enghouse Interactive and Enghouse Video (Vidyo).
• Zoom Communications: Dominant enterprise video conferencing platform. Direct competitor to Enghouse Video (Vidyo) and VidyoHealth in telehealth and virtual events.
• Microsoft (Teams): Teams-based collaboration and meeting platform; Competella and other Enghouse offerings integrate with Teams, while Teams itself competes with Vidyo for enterprise video workloads.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/enghouse-systems

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A48 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Enghouse Systems