Ciptex
- Company typePrivate
- Founded2006
- HeadquartersManchester, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Ciptex firmographics
Firmographics- Name
- Ciptex
- Legal name
- Ciptex Ltd
- Website
- https://ciptex.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Ciptex industry classification
Industry- Product category
- Cloud Contact Centre / Customer Engagement Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where Ciptex is headquartered
LocationHeadquarters
- HQ city
- Manchester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Ciptex business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Software as a Service (Subscription): Ciptex provides SaaS software services under subscription contracts. Initial Subscription Term of 48 months with 24-month Renewal Terms. Annual price increases applied on 1st April based on CPI + 2.1%.
- Professional Services: Setup, configuration, customisation, integration, development and consultancy services. Charged on milestone basis (40% on commencement, 40% on delivery for acceptance testing, 20% on customer acceptance) or time and materials basis.
- Support Services: Ongoing support services included with subscription, with 24/7 support capability. Additional Non-Direct Debit Fee of £50/month per invoice for non-direct debit payment.
- Communications Surcharges: Telecommunications provider or carrier fees passed through to customers in connection with Software Services usage.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise Subscription - Software Services |
| Transaction based/ take rate | Multi-year contract | Professional Services - Milestone Based |
| Unit Pricing | Pay-as-you-go | Professional Services - Time and Materials |
| Other | Monthly | Non-Direct Debit Administration Fee |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Ciptex product offering
Product offeringCore offering
Ciptex delivers a cloud-based, omnichannel customer engagement and contact centre platform (branded RACE) built on Twilio Flex and hosted on AWS, unifying voice, messaging, video, WhatsApp, Facebook Messenger, email and SMS with AI-powered routing, real-time analytics and custom integrations. The company sells this to mid and large enterprises under multi-year SaaS subscriptions, supplemented by professional services for setup, customisation and ongoing 24/7 managed support.
Product overview
Ciptex offers a unified customer engagement platform built on Twilio, with its core product being the Ciptex RACE (Rapid Access Customer Engagement) platform. RACE is a true SaaS solution built on AWS that provides multi-channel communications including voice, messaging, video, WhatsApp, Facebook Messenger, Email and SMS. The platform includes modular capabilities such as RACE Video (for video interactions), RACE Dialler (for outbound contact), RACE AI (for AI-powered chatbot and assistive features), and RACE Kiosk (for physical self-service locations). Ciptex also delivers Twilio Flex contact centre implementations and maintains a marketplace of CX platform plugins. For enterprise clients requiring bespoke solutions, Ciptex builds custom solutions such as global conferencing platforms. The company positions itself as a Twilio specialist, offering both off-the-shelf platform capabilities and custom development.
Differentiator
Problem solved
Functional benefit
Products and services
- Ciptex RACE (Rapid Access Customer Engagement) Platform Cloud-native, omnichannel customer engagement and contact centre platform unifying voice, messaging, video, WhatsApp, Facebook Messenger, email and SMS, with AI-powered chatbots, real-time reporting and analytics. Built on Twilio Flex and hosted on AWS for elastic, multi-region scalability. Sold to mid and large enterprises on multi-year SaaS subscriptions.
- Twilio Flex Solutions Custom contact centre implementations built on Twilio Flex for enterprise clients, including bespoke IVR systems with bilingual routing, omnichannel customer engagement platforms and integrations with Microsoft, Gamma and Spokephone.
- Custom Global Conferencing Platform Bespoke, fully managed enterprise-grade conferencing platform for investor relations communications, supporting hundreds of daily conferences with large simultaneous caller audiences, stage management and Q&A tooling.
- Ciptex CX Platform Plugins (Marketplace) Marketplace of plugins and integrations that extend the Ciptex CX platform, covering CRM (Active Pro), identity/SSO (Azure AD), analytics (Power BI), communications (Spokephone, Microsoft, Gamma), e-signature (Yousign), AI assistive (Sapling AI) and dialler (Easy CSV) capabilities.
Quantifiable outcome
- 85% increase in call handling capacity
- +7 more outcomes
Companies that use Ciptex
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles4 records
Ciptex technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability8 records
Feature8 records
Ciptex partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and secondary.
- TwiliocoreCiptex is recognised as the #1 Twilio partner globally, building Twilio Flex and RACE solutions. The partnership began in 2012, achieving Gold Partner status in 2021. Ciptex builds all solutions exclusively on Twilio's programmable communications platform including voice, messaging, and customer engagement APIs.
- AWScoreAmazon Web Services provides cloud infrastructure for Ciptex's Twilio Flex and RACE solutions. AWS infrastructure locations include United Kingdom, Germany, and USA for hosting and storage services. Ciptex RACE is a true SaaS solution fully elastic and highly resilient, supported across multiple AWS locations worldwide.
- MicrosoftsecondaryCiptex integrates Microsoft products with Twilio Flex and RACE, connecting internal collaboration with contact centre conversations in one environment. Uses Azure Active Directory for single sign-on integration.
- Microsoft AzuresecondaryMicrosoft Azure provides RACE AI features including cognitive services for AI-powered communication assistance. Processing locations include United Kingdom, Germany, and USA.
- GammasecondaryGamma delivers cloud communication services including voice, messaging, and connectivity. Ciptex integrates Gamma with Twilio Flex and RACE, connecting enterprise telephony with contact centre communications in one system.
- SpokephonesecondarySpokephone is a cloud platform for business calling and messaging. Ciptex integrates Spokephone with Twilio Flex and RACE, connecting mobile voice with the contact centre in one system.
Scale indicators15 records
Recent moves6 records
Expansion highlights7 records
Ciptex competitors and assessment
Company assessmentOthers
- Twilio: Ciptex's core technology partner and underlying platform provider for Twilio Flex and RACE. Included as an adjacent party because Twilio's own CCaaS go-to-market decisions directly shape Ciptex's partnership economics and competitive position.
Broad incumbents
- Talkdesk: Enterprise cloud contact centre platform with AI-powered CX capabilities. Comparable to Ciptex as an enterprise CCaaS competitor, particularly in financial services and retail verticals.
- Genesys: Global leader in cloud and on-premises contact centre platforms (Genesys Cloud). Comparable to Ciptex as a broader CCaaS incumbent offering omnichannel routing, AI, and workforce engagement at much larger scale.
- NICE CXone: Large-scale cloud contact centre suite with deep AI and analytics capabilities. Comparable to Ciptex as a broader incumbent competing for the same enterprise CCaaS opportunities, particularly in regulated verticals.
- Five9: Major cloud CCaaS platform serving enterprise customers globally. Comparable to Ciptex in offering cloud-based omnichannel contact centre solutions, but with a much larger direct sales force and product breadth.
- AWS Connect: Amazon's cloud contact centre service, sitting on the same AWS infrastructure Ciptex uses. Comparable as an alternative enterprise CCaaS platform, with the advantage of native AWS integration and pricing.
Direct peers
- Odigo: European cloud contact centre provider (Capgemini-owned) serving large enterprises with omnichannel and AI capabilities. Comparable to Ciptex as a mid-sized European CCaaS specialist with vertical expertise.
- Sabio Group: UK-headquartered customer experience and contact centre solutions provider (now including Seren). Comparable to Ciptex as a UK-based CCaaS implementation and platform partner serving enterprise and public-sector customers.
- Content Guru: UK-headquartered CCaaS and CX platform provider offering omnichannel cloud contact centre solutions. Comparable to Ciptex in geography, target market (UK enterprise and public sector), and omnichannel contact centre technology focus.
- Puzzel: European cloud contact centre vendor with strong presence in the Nordics and UK. Directly comparable to Ciptex as a CCaaS platform targeting mid-market and enterprise customers with omnichannel and AI capabilities.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Ciptex social profiles
Digital presenceCiptex compliance and trust
Trust signalCompliance4 records
Ciptex financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ciptex leadership team
Management profileNumber of profiles
Profiles6 records
Ciptex funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ciptex M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ciptex
What does Ciptex do?
Ciptex delivers a cloud-based, omnichannel customer engagement and contact centre platform (branded RACE) built on Twilio Flex and hosted on AWS, unifying voice, messaging, video, WhatsApp, Facebook Messenger, email and SMS with AI-powered routing, real-time analytics and custom integrations. The company sells this to mid and large enterprises under multi-year SaaS subscriptions, supplemented by professional services for setup, customisation and ongoing 24/7 managed support.
Is Ciptex a public or private company?
Ciptex is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ciptex founded?
Ciptex was founded in 2006. It employs 11 to 50 people.
Where is Ciptex based?
Ciptex is headquartered in Manchester, United Kingdom, in the Europe region.
How does Ciptex make money?
Four revenue lines are on record. Software as a Service (Subscription) is the primary driver. The others are professional Services, support Services and communications Surcharges.
Who are Ciptex's main competitors?
Twilio is listed as an others. Broad incumbents are Talkdesk, Genesys, NICE CXone, Five9 and AWS Connect. Direct peers are Odigo, Sabio Group, Content Guru and Puzzel.
Does Ciptex have an API?
No public API is recorded for Ciptex.
What industry is Ciptex in?
Ciptex's product category is Cloud Contact Centre / Customer Engagement Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 541511 and its SIC code is 4813.