Odigo
- Company typePrivate
- Founded1984
- HeadquartersMoulineaux, France
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
Odigo firmographics
Firmographics- Name
- Odigo
- Legal name
- Odigo SAS
- Website
- https://odigo.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Odigo industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), General Customer Service (Order/Account/Inquiries) (BPAAABAA)
Keywords
Where Odigo is headquartered
LocationHeadquarters
- HQ city
- Moulineaux
- HQ country
- France
- HQ region
- Europe
Offices6 records
Markets served
Odigo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- CCaaS Software Subscriptions: Annual or multi-year subscription fees for cloud-based contact center software, billed per agent appointed for Enterprise tier and per simultaneous monthly peak billing for Essential tier. Three tiers: Essential (SMEs, 5-500 users), Enterprise (large groups, 500-5000 users), and CXaaS (customized, 1000-50000+ users).
- Professional Services & Training: Service, support, and training offerings alongside core software subscriptions
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | CCaaS Essential for SMEs: simplified contact center from 5 to 500 users with 6-week deployment, voice/digital channels, intuitive interface, AI-ready architecture |
| Per seat | Annual | CCaaS Enterprise for large groups: large-scale unified contact centers from 500 to +5,000 users with complete software, integrated AI, advanced integrations |
| Subscription | Multi-year contract | CXaaS customized solution: complete omnichannel contact center from 1,000 to +50,000 users with connection extended to all company employees, PC & mobile, omnichannel |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Odigo product offering
Product offeringCore offering
Odigo provides a cloud-based Contact Center as a Service (CCaaS) and Customer Experience as a Service (CXaaS) platform for mid-to-large enterprises. Its offerings enable omnichannel customer interaction management, agent productivity, and AI-driven automation across voice, digital, and self-service channels for organizations with 5 to 50,000+ agents. The company also delivers professional services, training, and ongoing support around its subscription platform.
Product overview
Odigo offers a unified CCaaS (Contact Center as a Service) and CXaaS (Customer Experience as a Service) platform designed for customer relations optimization. The product portfolio spans three main tiers: CCaaS Essential for SMEs (5-500 users), CCaaS Enterprise for large organizations (500-5,000+ users), and CXaaS for customized enterprise deployments (1,000-50,000+ users). The platform is augmented by Agentic AI for autonomous agent capabilities, with features including omnichannel management, intelligent routing, voice of customer analytics, performance steering, compliance/security, and CRM integrations. Following the November 2025 acquisition of Akio, the portfolio expanded to include AI-powered voice analysis and reputation management solutions. Built on 40 years of innovation and 20+ years of AI development, the platform processes millions of interactions daily across 100 countries.
Differentiator
Problem solved
Functional benefit
Brands
- Odigo Essential: CCaaS solution for SMEs, designed for deployment from 5 to 500 users with voice and digital channel management, intuitive interface, and AI-ready architecture.
- Odigo Enterprise
- Odigo CXaaS
Products and services
- Odigo CCaaS Essential Cloud contact center solution targeting organizations with 5 to 500 agents, delivering omnichannel routing, IVR, callback, and reporting capabilities.
- Odigo CCaaS Enterprise Scalable cloud contact center platform for deployments of 500 to 5,000 agents, offering advanced routing, supervisor tools, real-time analytics, and CRM integrations.
- Odigo CXaaS Customer Experience as a Service platform for very large enterprises with 1,000 to 50,000+ agents, providing customizable routing, native digital channels, AI-driven interaction management, and full APIs.
- Odigo Agentic AI Suite of AI capabilities for virtual agents, real-time agent assistance, knowledge management, and conversational automation, available to Odigo platform customers.
- Akio AI Solutions Conversational AI and customer engagement software acquired via the Akio acquisition in November 2025, offering virtual agent and AI-enhanced engagement capabilities for enterprise clients.
- Odigo Professional Services Implementation, integration, customization, and consulting services to deploy Odigo's contact center platforms across client environments.
- Odigo Training Programs Training programs for administrators, supervisors, and agents covering platform administration, supervisor workflows, and agent usage of Odigo solutions.
- Odigo Customer Support Ongoing technical support, maintenance, and customer success services delivered to Odigo platform customers.
Quantifiable outcome
- Up to 50% reduction in agent call transfers
- +5 more outcomes
Companies that use Odigo
Customer profileNamed customers14 records
Segments8 records
Ideal customer profiles3 records
Odigo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability12 records
Feature6 records
Odigo partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered strategic and core.
- ScalewaystrategicScaleway partnership enables Odigo to advance European cloud and AI strategic autonomy, reducing technology dependencies on non-European providers while maintaining control over data and costs. Part of broader effort to create European alternatives to American sector players.
- AkiocoreAcquired French AI-focused vendor specialized in customer voice analysis and reputation management. Akio brings €6 million in revenue, approximately 60 employees, and expertise in voice of customer analysis, reputation management, and agent performance optimization. Combined entity creates full-service offering from 10 users to tens of thousands.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Odigo competitors and assessment
Company assessmentDirect peers
- NICE Ltd: Public enterprise software company offering NICE CXone, one of the leading cloud CCaaS platforms globally. Competes head-to-head with Odigo for large enterprise contact center deals and has comparable AI-driven analytics and WFM capabilities.
- Genesys: Global CCaaS and CX platform leader with cloud (Genesys Cloud) and AI (Genesys Agent AI) capabilities targeting enterprises worldwide. Closest direct competitor to Odigo in feature scope, customer segment, and AI roadmap, with materially greater scale.
- Diabolocom: Paris-based cloud CCaaS and customer experience vendor targeting European mid-market and enterprise customers. Closest geographic and segment peer to Odigo in France, competing for the same banking, retail, and public sector buyers.
- 8x8: Public provider of cloud CCaaS and UCaaS solutions, with comparable omnichannel, AI, and analytics capabilities and a similar subscription pricing model. Competes directly with Odigo for European and global enterprise customers.
- Alvaria: Enterprise CCaaS and workforce engagement management vendor serving large enterprises globally. Overlaps with Odigo Enterprise and CXaaS on intelligent routing, WFM, and outbound capabilities for large user deployments.
- Five9: Public pure-play cloud CCaaS vendor serving mid-market and enterprise customers with omnichannel routing, AI, and analytics. A direct substitute for Odigo Enterprise and CXaaS tiers, particularly for North American and pan-European prospects.
- Vonage Contact Center (Ericsson): UCaaS and CCaaS provider now part of Ericsson, offering cloud contact center solutions with AI integration. Overlaps with Odigo's enterprise and CXaaS offerings for customers seeking combined UC and contact center functionality.
- Talkdesk: Cloud-native CCaaS vendor competing with Odigo in mid-market and enterprise segments with strong AI agent and automation capabilities. Both vendors target large enterprise sales with subscription-based omnichannel platforms.
Broad incumbents
- Cisco (Webex Contact Center): Global collaboration giant whose Webex Contact Center competes with Odigo for large enterprise deals. Wider portfolio across UC, networking, and security gives Cisco distinct cross-sell advantages that Odigo lacks.
- Amazon Connect: AWS's cloud-native CCaaS offering leveraging Amazon's infrastructure and AI services. While not specialized in Odigo's vertical SaaS positioning, it represents a structural alternative for cost-sensitive enterprise buyers in Odigo's addressable market.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Odigo social profiles
Digital presenceOdigo compliance and trust
Trust signalCompliance9 records
Odigo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Odigo leadership team
Management profileNumber of profiles
Profiles6 records
Odigo subsidiaries and ownership
Company hierarchySubsidiaries6 records
Odigo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Odigo M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Odigo
What does Odigo do?
Odigo provides a cloud-based Contact Center as a Service (CCaaS) and Customer Experience as a Service (CXaaS) platform for mid-to-large enterprises. Its offerings enable omnichannel customer interaction management, agent productivity, and AI-driven automation across voice, digital, and self-service channels for organizations with 5 to 50,000+ agents. The company also delivers professional services, training, and ongoing support around its subscription platform.
Is Odigo a public or private company?
Odigo is a private company. It is classified as private equity controlled and is currently operating.
When was Odigo founded?
Odigo was founded in 1984. It employs 501 to 1,000 people.
Where is Odigo based?
Odigo is headquartered in Moulineaux, France, in the Europe region.
How does Odigo make money?
Two revenue lines are on record. CCaaS Software Subscriptions are the primary driver. The others are professional Services & Training.
Who are Odigo's main competitors?
Direct peers on record are NICE Ltd, Genesys, Diabolocom, 8x8, Alvaria, Five9, Vonage Contact Center (Ericsson) and Talkdesk. Broad incumbents are Cisco (Webex Contact Center) and Amazon Connect.
Does Odigo have an API?
No public API is recorded for Odigo.
What industry is Odigo in?
Odigo's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 51821 and its SIC code is 7372.