Upstate Caring Partners

What Upstate Caring Partners does

Upstate Caring Partners, Inc. (formerly Upstate Cerebral Palsy, Inc.) is a private, non-profit, Section 501-style human services organization headquartered in Utica, New York, providing direct-care programs for individuals with developmental disabilities, intellectual disabilities, and behavioral health needs across the lifespan. Founded in 1950 by community members seeking services for loved ones with cerebral palsy, the organization now operates 74 locations across Oneida, Herkimer, Lewis, and Madison Counties, employs approximately 1,800 full- and part-time staff, and serves more than 15,000 children and adults annually. It runs a vertically integrated continuum of care — Early Intervention, Child Care, Preschool, the NYSED-approved Tradewinds Education Center for children with severe behavioral/developmental disabilities (Utica, Rome, Chadwicks campuses), Youth and Adult Residential (IRAs/ICFs), Respite, Self-Direction, Day Habilitation, Community Habilitation, TRAID assistive-technology lending, Family Connect, Vocational and Employment Services (B.A.S.E., ASPIRE, H.R.E. Coffee), and a full Behavioral Health suite (Outpatient, Care Management, Crisis, Housing Supports, Substance Use Disorder, Peer Support, Image Center, Mentor) — anchored on the consolidated Giotto Center campus and the newly opened Supportive Crisis Stabilization Center in Utica.

The core technology base is operational rather than productized: case-management documentation, billing/Medicaid claiming, electronic health records, and assistive-technology inventory (the TRAID lending library holds 3,000+ pieces of equipment). Programs are NYS-certified (Early Intervention), NYSED-approved (Tradewinds), OPWDD-licensed (children's residential and IRAs/ICFs), OMH/OASAS-regulated (behavioral health and SUD), OCFS-licensed (childcare), and Justice Center- and HIPAA-compliant; the behavioral health arm holds a NYS Designated Certified Community Behavioral Health Clinic (CCBHC) credential.

The revenue model is a stack of recurring, government-anchored streams supplemented by insurance, sliding-fee services, and charitable contributions. Primary funding flows from Medicaid, Medicaid Managed Care (Fidelis, Blue Options, United Health Care), Child & Family Plus Plans, Medicare, OPWDD, and OMH/OASAS; private insurance is accepted for behavioral health and related services; a sliding-fee scale covers uninsured clients with no denial for inability to pay; charitable contributions through the Foundation (Women's Fund, Community Foundation grants, individual donations) fund program enhancements and new initiatives. GTM is direct-to-consumer: referrals flow through ACCES-VR, OPWDD, OMH, county Departments of Health, schools, and healthcare providers, with intake and service delivery occurring at agency facilities, in clients' homes, and in community settings throughout Central New York.

Name

Upstate Caring Partners

Legal name

Upstate Cerebral Palsy, Inc.

Website

https://upstatecp.org

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Upstate Caring Partners is a Central New York non-profit that delivers direct-care programs — early intervention, special education, residential, vocational, and behavioral health services — to more than 15,000 children and adults with developmental disabilities and behavioral health needs across Oneida, Herkimer, Lewis, and Madison Counties.

Ownership category

akta.pro rank

Product category

Developmental Disability and Behavioral Health Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Other Individual and Family Services (624190), Other Residential Care Facilities (623990), Home Health Care Services (62161), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082), Services-Child Day Care Services (8351)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industries

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Developmental disability services
• Behavioral health services
• Early intervention programs
• Residential care services
• Vocational rehabilitation services

Headquarters

HQ city

Utica

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure, Technology or R&D

Revenue model

1. Government Program Funding: Primary revenue from Medicaid, Medicaid Managed Care plans (Fidelis, Blue Options, United Health Care), Child & Family Plus Plans, Medicare, and funding from Office for People with Developmental Disabilities (OPWDD) and Office of Mental Health (OMH).
2. Private Insurance: Accepts most private insurance companies for behavioral health and other services.
3. Sliding Fee Scale Services: Offers sliding fee scale based on eligibility for those without insurance coverage. No one denied access based on inability to pay.
4. Charitable Contributions & Grants: Foundation raises funds through donations and grants including support from Women's Fund of Herkimer and Oneida Counties, Community Foundation of Herkimer and Oneida Counties, and state budget allocations for nonprofit provider agencies.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Upstate Caring Partners is a nonprofit human-services organization that delivers direct-care programs for individuals with developmental disabilities and behavioral health needs across Central New York. Its portfolio spans six service divisions — Early Childhood (Early Intervention, Child Care, Preschool), Education (Tradewinds Education Center), Residential (Youth and Adult), Family & Community (Respite, Self Direction, Day Habilitation, Community Habilitation, TRAID assistive-technology lending, Family Connect), Vocational & Employment Services (B.A.S.E., H.R.E. Coffee, ASPIRE), and Behavioral Health (Outpatient, Care Management, Crisis Services, Housing Supports, Substance Use Disorder Services). Programs are funded primarily through Medicaid, Medicare, OPWDD and OMH, with sliding-fee-scale access for uninsured individuals.

Product overview

Upstate Caring Partners is a comprehensive human services organization offering a multi-faceted portfolio of programs and services for individuals of all abilities. The organization operates as a unified platform of interconnected services rather than a single product, organized across six major service divisions: Early Childhood (Early Intervention, Child Care, Preschool), Education (Tradewinds Education Center), Residential Services (Youth and Adult), Family & Community (Respite, Self Direction, Day Habilitation, Community Habilitation, TRAID, Family Connect), Vocational & Employment Services (Vocational Services, B.A.S.E., H.R.E. Coffee), and Behavioral Health (Outpatient Services, Care Management, Crisis Services, Housing Supports, Substance Use Disorder Services, Peer Support). The organization also operates specialty programs including the Crisis Stabilization Center, STAR Mobile Crisis Program, Pieces of HeART art program, and the ASPIRE pre-vocational program. Services span from birth through adulthood across Oneida, Herkimer, Lewis, and Madison Counties in Central New York, with approximately 1800 staff at 74 locations serving over 15,000 individuals annually.

Differentiator

Problem solved

Functional benefit

Brands

• Pieces of HeART: Creative art expression program for multitalented adult artists of all abilities, featuring painting, photography, and pottery
• Tradewinds Education Center
• Giotto Center
• New Discoveries Learning Center
• S.T.A.R. Mobile Crisis Program
• B.A.S.E.
• ASPIRE
• George F. Aney Community Residence
• James H. Bucklin Community Residence

Products and services

• Early Intervention New York State certified program providing developmental services for infants and young children (birth to 3 years) who have exhibited delays in developmental areas essential for future growth.
• Child Care (New Discoveries Learning Center) Licensed daycare program for preschool children (birth to 5 years) providing a safe, stimulating environment with hands-on activities enhancing development.
• Preschool (New Discoveries Learning Center) Inclusive preschool education services for children ages 3-5 in Utica and Rome, preparing them for Kindergarten through structured routines and hands-on experiences.
• Evaluation Services Comprehensive diagnostic evaluations including psychological, psychiatric, occupational therapy, speech/language, physical therapy, and behavioral assessments for all ages.
• Tradewinds Education Center New York State Education Department-approved private school serving children ages 5-22 with severe behavioral and/or developmental disabilities, providing therapeutic education and residential services across Utica, Rome, and Chadwicks campuses.
• Youth Residential (Children's Residential Program) OPWDD-licensed residential program for children unable to live at home, providing a nurturing home-like environment with counselors, recreation specialists, nurses, and behavior specialists.
• Adult Residential Various residential options including OPWDD-certified Individualized Residential Alternatives (IRAs) and Intermediate Care Facilities (ICFs) across Oneida, Madison, Herkimer, and Lewis Counties, as well as non-certified homes and apartments supporting independent living.
• Respite Services Provides relief to primary caregivers for individuals who cannot be left unsupervised, offering in-home support with trained staff for activities and leisure.
• Self Direction Individualized service planning offering greater independence with flexibility in choosing goals, schedules, activities, and staff based on personal preferences and annual budget control.
• Day Habilitation Site-based and community programs helping individuals with developmental disabilities learn life skills, maximize independence, and achieve long-term goals in areas including financial management, meal preparation, and personal health.
• Community Habilitation & Integration Community-based habilitation services providing life skills training, pre-vocational services, and support for independent living, financial management, and relationship building.
• TRAID Assistive Technology Lending Assistive technology lending library with over 3,000 pieces of equipment — including adaptive switches, adapted toys, iPads, mobility devices, and communication aids — available for loan to test before purchase, serving Fulton, Hamilton, Herkimer, Jefferson, Lewis, Montgomery, and Oneida counties.
• Family Connect Resource line connecting families to information about programs and services, providing support and guidance for navigating available options.
• Vocational & Employment Services Employment services linking job seekers with employers, providing resume writing, job search training, vocational assessment, career development, and both short-term and long-term job supports.
• B.A.S.E. (Building Abilities & Skills for Employment) Pre-employment transition services for students with disabilities ages 14-23, offering job exploration counseling, work-based learning experiences, and workplace readiness training.
• ASPIRE (Assisting and Supporting People in Reaching Employment) Pre-vocational community-based program allowing individuals to learn about different opportunities through volunteering at local businesses and organizations.
• H.R.E. Coffee (Happy. Relaxed. Engaged.) Coffee brand partnership with Generous Roasting Company and Delta Lake Conference Center, roasted and packaged by individuals in Vocational Services to build work-life skills.
• Outpatient Behavioral Health Comprehensive behavioral health services including individual counseling, psychiatric services, specialized group therapy, peer support, play therapy, and substance use disorder services.
• Care Management Personalized clinical and social support providing service coordination to help individuals access health care and community support services, at no cost to eligible Medicaid recipients.
• Crisis Services 24/7 crisis support including walk-in services, MCAT for Herkimer/Schoharie/Otsego/Delaware/Chenango Counties, STAR Mobile Crisis for Oneida County, and Suicide & Crisis Lifeline.
• Housing Supports for Behavioral Health

Quantifiable outcome

• Serves over 15,000 children and adults annually
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered minor, flagship and core.

• ARC Oneida-Lewis ChapterminorGTM or Marketing Partner · 5 June 2026Collaboration for second annual Inclusive Fashion Show at The Root Farm. Partner agencies showcased over 50 models with intellectual and developmental disabilities.
• SitrinminorGTM or Marketing Partner · 5 June 2026Collaboration for second annual Inclusive Fashion Show. Partner agencies participated with models from multiple organizations celebrating people of all abilities.
• Chef's Express (The Arc, Oneida-Lewis Chapter)minorGTM or Marketing Partner · 3 July 2025Bakery operated by The Arc participated in Pieces of HeART art exhibition, offering baked goods. Both organizations share mission of promoting inclusion and showcasing abilities of individuals with disabilities.
• National Down Syndrome Society (NDSS)flagshipStrategic or Co-development Partner · 15 September 2024Annual Buddy Walk event partnership. Hosts community event to honor and celebrate individuals with Down syndrome, raising awareness and funds for programs benefiting people with Down syndrome and their families.
• Community Foundation of Oneida and Herkimer CountiesminorGTM or Marketing Partner · 29 August 2024Partner for Mohawk Valley Gives Day initiative, hosting fundraising campaign for local nonprofits.
• Mohawk Valley Community College (MVCC) ThINCubatorcoreStrategic or Co-development Partner · 13 June 2024Partnership hosts art exhibitions for the Pieces of HeART program. ThINCubator provides gallery space at 326 Broad Street in Utica for artists with disabilities to showcase their work. Includes 'Fireside Chat' panel discussions featuring program staff and artists.
• Office for People with Developmental Disabilities (OPWDD)flagshipOthers · 7 September 2023State agency partner providing regulatory oversight, funding, and program guidance. Partnership includes Direct Support Professional microcredential program with SUNY/MVCC for workforce development.
• SUNY Mohawk Valley Community CollegecoreStrategic or Co-development Partner · 7 September 2023Partnership with OPWDD to create Direct Support Professional microcredential program. Program provides training leading to national certification. Supported by $5 million in federal ARPA funding. Includes work-based learning opportunities.
• Upstate Family Health CentercoreStrategic or Co-development Partner · 18 May 2023Co-located with Giotto Center's Community Health and Behavioral Services. Provides integrated primary care and pharmacy services alongside behavioral health support at 1002 Oswego Street, Utica.
• Central New York Health Home NetworkcoreStrategic or Co-development Partner · 18 May 2023Partnership provides care management support at Giotto Center. Facilitated Mother Cabrini Foundation grant support.
• Fidelis CareminorGTM or Marketing Partner · 22 March 2023Fidelis Care StreetSide mobile van provides on-site assistance at Giotto Center for health insurance enrollment and renewal support on 1st and 3rd Wednesdays of each month.
• Generous Roasting CompanycoreStrategic or Co-development Partner · 6 February 2023Partnership produces H.R.E. (Happy. Relaxed. Engaged.) coffee blends. Individuals in Vocational & Employment Services roast, package and ship coffee. Builds work-life skills and increases independence for participants. Coffee available at UpstateCPCoffee.org.
• Adirondack BankminorGTM or Marketing Partner · 29 August 2022Presenting sponsor for I/DD Conference and Buddy Walk events. Provides financial support for community events.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Arc Oneida-Lewis Chapter: Local Arc chapter serving individuals with intellectual and developmental disabilities across the same Central NY geography; a current Upstate Caring Partners GTM partner for the Inclusive Fashion Show, indicating overlapping I/DD service portfolios and shared client base.
• AccessCNY: Syracuse-based nonprofit providing I/DD, behavioral health, and human services in Central NY with overlapping programs (residential, day, behavioral health); directly comparable mission and Medicaid-funded service model.
• Helio Health: Central and Upstate NY behavioral health and addiction services nonprofit operating outpatient, residential, crisis, and CCBHC programs — a direct comparable on the behavioral health side of Upstate's integrated platform.
• Catholic Charities of Herkimer and Oneida Counties: Regional faith-based nonprofit delivering behavioral health, residential, and human services in the same Oneida/Herkimer County footprint — directly comparable nonprofit human services portfolio and Medicaid-funded revenue model.
• Springbrook (NY): Upstate NY nonprofit supporting children and adults with I/DD through residential, day, education, and clinical programs; comparable integrated lifespan I/DD platform with OPWDD funding exposure.

Emerging players

• Liberty POST: Central NY provider of preschool special education and Early Intervention services overlapping with Upstate's Early Childhood division; comparable in pediatric I/DD service model though smaller scale.
• Sitrin Health Care Center: Central NY provider of I/DD, behavioral health, and rehabilitative services; current Upstate partner for the Inclusive Fashion Show, indicating overlapping service lines and referral relationships in Central NY.

Broad incumbents

• AHRC New York City: Largest NYS nonprofit serving people with I/DD; broader geographic scale across NYC/downstate but directly comparable OPWDD-funded residential, day habilitation, and family support service model.

Regional players

• Family Services of Rochester / East House: Western NY behavioral health and human services nonprofit with comparable mental health, SUD, and care management offerings; comparable CCBHC and OMH-licensed model though in a different region.
• Berkshire Farm Center & Services for Youth: Upstate NY nonprofit providing residential, education, and behavioral health services for at-risk youth and families — comparable Tradewinds-style residential education model though with different primary population (at-risk youth vs. I/DD).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks2 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/piecesofheartny
• Xx.com/UpstateCP
• Facebookfacebook.com/upstatecp

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Upstate Caring Partners