Upstate Family Health Center

What Upstate Family Health Center does

Upstate Family Health Center, Inc. is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) headquartered at 1001 Noyes Street, Utica, NY, operating multiple service locations throughout the Mohawk Valley. It is licensed under New York State Article 28 as a health care center and is a Health Center Program grantee under 42 U.S.C. § 254b, with Federal Public Health Service deemed status providing Federal Tort Claims Act (FTCA) malpractice protection. The center is governed by a board of directors of which at least 51% are patients, consistent with FQHC requirements. Leadership includes Chief Executive Officer John D. Milligan and Chief Medical Officer Dr. Lohrasb Ahmadian, supported by a clinical team of three MDs (including a pediatrician) and five Family Nurse Practitioners.

The organization delivers comprehensive primary care across eight integrated service lines: Primary Care, Well Child Care and Immunizations, Women's Health, Diabetic Care, Physical Exams, Preventative Services, on-site Labs, and Referrals & Care Coordination. Its underlying technology is a commodity cloud-based electronic health record — eClinicalWorks (eCW) — paired with the eCW Patient Portal (mycw110.ecwcloud.com), which handles appointment management, prescription refills, lab results, and provider messaging. No proprietary AI, analytics, or differentiated software is disclosed; the website also uses Google Analytics for traffic measurement.

The business model combines insurance reimbursement (Medicaid, Managed Medicaid plans including Fidelis, Blue Options, and United Health Care, Child & Family Plus Plans, Medicare, and most private insurers) with direct fee-for-service payments and a Community Discount Program (sliding fee scale keyed to annual household income) that ensures service delivery regardless of insurance status or ability to pay. Revenue is supplemented by HHS grant funding tied to FQHC status. GTM is community-led: the center runs a weekly Health Insurance Navigator, maintains a website-driven top-of-funnel, and relies on the patient portal for post-visit engagement. The organization has no parent company, no venture backing, no funding rounds, no M&A history, and no disclosed subsidiaries.

Name

Upstate Family Health Center

Legal name

Upstate Family Health Center, Inc.

Website

https://upstatefamilyhealthcenter.org

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Upstate Family Health Center is a 501(c)(3) Federally Qualified Health Center providing comprehensive primary care to children and adults in New York's Mohawk Valley regardless of insurance status or ability to pay, through eight integrated service lines anchored at its Utica clinic.

Ownership category

akta.pro rank

Product category

Community Primary Healthcare Services

NAICS

Other Individual and Family Services (624190), Other Individual and Family Services (62419)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Maternal, Child & Family Health Organizations (BPAGACAF), Public/County Primary Care Clinics (HLAFAGAI)

Keywords

• Primary care services
• Federally qualified health center
• Community health services
• Family medicine clinic
• Preventive healthcare

Headquarters

HQ city

Utica

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Insurance Reimbursement: Revenue from accepting Medicaid, Managed Medicaid (Fidelis, Blue Options, United Health Care), Child & Family Plus Plans, Medicare, and most private insurance companies.
2. Sliding Fee Discount Program: Reduced-cost services for income-eligible uninsured or underinsured patients based on annual household income. Covers services 6 months prior to application date and 12 months after approval.
3. Direct Patient Services: Fee-for-service payments from patients for various healthcare services including primary care, well-child care, women's health, diabetic care, physical exams, labs, and referrals.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Upstate Family Health Center is a nonprofit Federally Qualified Health Center providing comprehensive primary and preventive healthcare services to individuals and families in the Mohawk Valley, NY region. Its core offerings span primary care, well-child care and immunizations, women's health, diabetic care, physical exams, preventative services, on-site labs, and referrals/care coordination, supplemented by a Community Discount Program (sliding fee scale) and a Patient Portal for online access.

Product overview

Upstate Family Health Center is a Federally Qualified Health Center (FQHC) providing comprehensive primary healthcare services through a unified clinical platform. The organization offers an integrated portfolio of eight core health services: Primary Care (comprehensive family medicine), Women's Health, Diabetic Care, Physical Exams, Preventative Services, Labs, Well Child Care and Immunizations, and Referrals & Care Coordination. Supporting these clinical services is a Patient Portal for secure patient access and a Community Discount Program (Sliding Fee Scale) providing financial assistance. All services are designed to serve patients regardless of insurance status or ability to pay, with the organization operating as a 501(c)(3) not-for-profit entity under Article 28 licensing in the Mohawk Valley, New York.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Services provided regardless of insurance coverage or ability to pay - no one denied access
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Cornerstone Family Healthcare: Federally Qualified Health Center operating multiple sites across the Hudson Valley in New York, providing family medicine, pediatrics, women's health, and behavioral health on a sliding-fee basis. Highly comparable to Upstate Family Health Center in FQHC status, mission, payer mix, and service portfolio.
• Finger Lakes Community Health: New York State FQHC serving the Finger Lakes region with primary care, pediatrics, women's health, and ancillary services across multiple sites. Comparable to UFHC as a mission-driven, rural-upstate NY community health center with similar service mix and sliding-fee payer mix.
• Oak Orchard Health: Federally Qualified Health Center serving rural western and central New York with primary care, dental, behavioral health, and pharmacy services on a sliding-fee basis. Comparable to UFHC in FQHC status, rural upstate NY footprint, and community health mission.
• Anthony L. Jordan Health Center: Federally Qualified Health Center serving Greater Rochester, NY with primary care, pediatrics, behavioral health, and ancillary services on a sliding-fee scale. Comparable to UFHC in FQHC mission, payer mix, comprehensive service line, and New York State community-health footprint.
• Sun River Health: One of the largest FQHC networks in New York State, providing comprehensive primary care, dental, behavioral health, and specialty services regardless of ability to pay. Directly comparable to UFHC in mission, federal funding model, sliding-fee structure, and population-health focus.
• Mosaic Health: Federally Qualified Health Center network serving central and western New York with primary care, dental, behavioral health, and care coordination services. Directly comparable to UFHC in FQHC structure, sliding-fee mission, and upstate NY operating geography.
• Syracuse Community Health Center: New York State FQHC serving the Syracuse area with primary care, women's health, pediatrics, behavioral health, and enabling services on a sliding-fee scale. Comparable to UFHC in FQHC status, mission, payer mix, and patient population demographics.
• Refuah Health Center: Federally Qualified Health Center with multiple sites in New York's Hudson Valley and Rockland County providing comprehensive primary care, dental, and specialty services regardless of ability to pay. Comparable to UFHC in FQHC structure, sliding-fee operations, and community-governance model.

Broad incumbents

• Bassett Healthcare Network: Central New York regional health system spanning multiple counties with hospitals, primary care, and specialty services. Comparable to UFHC as a broader incumbent serving rural upstate NY, offering primary care that competes for the same patient population.
• Mohawk Valley Health System: Regional health system headquartered in Utica, NY — the same city as Upstate Family Health Center — operating an acute-care hospital and outpatient network. Comparable as a broader incumbent healthcare provider operating in UFHC's immediate service geography with overlapping primary care and specialty services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/UFHCInc
• LinkedInlinkedin.com/company/upstatefamilyhealthcenter

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Upstate Family Health Center