Computer Support Professionals

What Computer Support Professionals does

Computer Support Professionals (CSP) is an Australian managed IT services provider operating as Computer Support Professionals PTY LTD, headquartered in Parramatta, New South Wales. Founded in 2012, the company delivers fully managed IT support, cybersecurity, cloud, communications, and consulting services to small businesses, enterprise clients, and selected vertical segments including healthcare (e.g., AQ Family Practice), NDIS providers, and retailers across Australia, with a single international office in Houston, Texas. The company presents itself as a single-source IT department for clients lacking internal IT scale.

The technical stack is built on third-party platforms — Microsoft 365 and Azure, Cisco networking, Sophos security, and HP hardware — wrapped in CSP's own service delivery, monitoring, and consulting layer. Core offerings include Managed Cloud, Managed Server, Managed Firewall, IT Helpdesk, Cybersecurity, Disaster Recovery, VOIP, and IT Consulting, with add-on modules for Managed Antivirus, Managed Desktop, Managed Printer, and NBN internet. A separate Web Solutions practice covers SEO, web hosting, website development, social media marketing, and graphic design. The portfolio is modular, sold through consultation-based engagement and packaged into monthly managed service agreements.

Revenue is generated primarily through recurring monthly managed IT contracts, supplemented by project-based IT consulting, on-demand break-fix support (45-minute minimum, per-minute increments), and web solutions projects. Go-to-market is sales-led and direct, with free consultations serving as the primary lead-conversion mechanism; marketing relies on blog content, SEO, and a 4.9/5.0 Google review profile (74 reviews). The company has not disclosed revenue, funding, or detailed headcount beyond a stated 1–10 employee range, indicating a privately held, founder-operated business that has expanded organically over 13 years without disclosed outside capital.

Name

Computer Support Professionals

Legal name

Computer Support Professionals PTY LTD

Website

https://cspro.com.au

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Computer Support Professionals is a privately held Australian managed IT services provider founded in 2012, delivering subscription-based IT support, cybersecurity, cloud, and communications services to small businesses, healthcare, NDIS, and enterprise clients across Australia and in Houston, Texas.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Other Computer Related Services (541519), Computer Systems Design and Related Services (5415)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Onsite/Field IT Support Services (BPAEABAC), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud management
• IT helpdesk support
• Business IT consulting

Headquarters

HQ city

Parramatta

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Fully managed IT support and services delivered through monthly agreements. Includes 24/7 technical support, network monitoring, security, software updates, hardware/software support, data backup and recovery, IT consulting, and reporting.
2. IT Consulting: Strategic IT advisory services helping businesses align technology with business goals, including technology roadmap development and system optimization recommendations.
3. Web Solutions: Website development, hosting, SEO services, social media marketing, and graphic design services. Includes managed website packages.
4. VOIP and Communications: Voice over IP phone services and NBN internet services for business communications.
5. On-site and Remote Services: Billable on-site and remote technical support services. 'No Fix No Fee' and 'No Hidden Charges' policies apply. Minimum fee of 45 minutes labor with per-minute increments for additional time.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Computer Support Professionals delivers fully managed IT support and services that help businesses optimise workflow and increase productivity. Its portfolio includes managed cloud, server, firewall, antivirus, desktop, and printer services; IT helpdesk; cybersecurity; IT disaster recovery; VOIP and NBN internet; Microsoft 365 support; and IT consulting. It also offers complementary web solutions such as SEO, web hosting, website development, social media marketing, graphic design, and managed website services, packaged under monthly managed service agreements or on a pay-as-you-go basis.

Product overview

Computer Support Professionals offers a fully managed IT services portfolio comprising core managed services (Managed Cloud, Managed Server, Managed Firewall, IT Helpdesk, Cybersecurity, IT Disaster Recovery, VOIP, and IT Consulting) complemented by add-on modules (Managed Antivirus, Managed Desktop, Managed Printer, NBN Internet, Microsoft 365 Support) and web solutions (SEO Services, Web Hosting, Website Development, Social Media Marketing, Graphic Design, Managed Website). The offering is a modular, consultative approach where businesses can select individual services or combine multiple offerings as part of comprehensive managed IT agreements. The company has been delivering managed IT services since 2012 to businesses across Australia and internationally.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Cloud Services Fully managed cloud infrastructure services that enable businesses to optimise workload distribution and increase productivity through scalable cloud solutions across IaaS, PaaS, and SaaS models.
• Managed Server Services Comprehensive server management including deployment, configuration, monitoring, maintenance, security, troubleshooting, and patch management for business infrastructure.
• Managed Firewall Services Outsourced firewall management, monitoring, and maintenance providing 24/7 protection against cyberattacks, threat detection, and intrusion prevention.
• IT Helpdesk Services Comprehensive IT support providing expert technical assistance to improve efficiency and reduce downtime for businesses through remote and on-site helpdesk.
• Cybersecurity Services Advanced threat detection and next-generation cybersecurity services designed to reduce cyber attacks and malware threats for business protection.
• IT Disaster Recovery Services Business continuity planning with disaster recovery solutions enabling rapid restoration of computer systems and data after emergencies.
• VOIP Services Voice over IP phone services and cloud phone systems for reliable, clear business communication with cost-effective calling solutions.
• IT Consulting Services Strategic IT advisory services helping businesses align technology with goals, optimise infrastructure, and adopt modern solutions.
• Managed Antivirus Services Managed antivirus protection for businesses with improved scalability and centralized management capabilities.
• Microsoft 365 Support Expert support and consulting for the Microsoft 365 suite including Copilot automation, productivity tools, and security configurations.
• Managed Desktop Services Remote desktop management and support services for business workstation optimization and productivity.
• Managed Printer Services Print infrastructure management services for businesses to streamline printing operations and reduce costs.
• NBN Internet Services NBN connectivity solutions providing fast and reliable internet services for Australian businesses.
• SEO Services Search engine optimization services to improve business website visibility and organic search rankings.
• Web Hosting Services Professional web hosting solutions for business websites with reliable uptime and performance.
• Website Development Services Custom website development creating professional business websites tailored to client requirements.
• Social Media Marketing Services Social media management and marketing services to enhance business online presence and engagement.
• Graphic Design Services Professional graphic design for business branding, marketing materials, and visual content creation.
• Managed Website Services Ongoing website maintenance and management services to keep business websites updated and secure.

Quantifiable outcome

• 24/7 technical support availability ensuring minimal business downtime
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner status, providing Microsoft 365 support, Office 365 consulting, Azure services, and related Microsoft technology solutions to customers.
• CiscocoreTechnology or IntegrationCisco Partner providing networking equipment, Cisco solutions, and related infrastructure services as part of managed IT offerings.
• SophoscoreTechnology or IntegrationSophos Partner providing cybersecurity solutions including managed antivirus, firewall, and advanced threat protection services.
• MSP AllianceminorOthersMSP Alliance Member - professional association for managed service providers, demonstrating industry standards compliance and best practices.
• Sydney Hills Business ChamberminorGTM or Marketing PartnerLocal business chamber partnership supporting networking and business development in the Sydney Hills region.
• Digital Links Pty LimitedcoreStrategic or Co-development PartnerRelated company entity within the Computer Support Professionals corporate group, operating under common ownership.
• Digital Links AustraliacoreStrategic or Co-development PartnerRelated company entity within the Computer Support Professionals corporate group, operating under common ownership.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Brennan IT: Long-established Australian managed IT services and consulting firm offering managed services, cloud, security, and business advisory. Directly comparable as a multi-office Australian MSP serving mid-market and enterprise clients.
• CyberCX: Australian-headquartered cybersecurity and managed security services provider with nationwide operations. Overlaps directly with CSPRO's managed firewall, cybersecurity, and Sophos-led security offerings.

Broad incumbents

• Datacom: One of Australia's largest IT services companies spanning cloud, managed services, security, and consulting. Operates in the same managed IT and cloud services space as CSPRO but at significantly greater scale and breadth.
• Fujitsu Australia: Global IT services and managed services arm operating in Australia, delivering managed infrastructure, workplace, and hybrid cloud. A broader incumbent whose managed services overlap competes for enterprise-tier clients.
• Telstra Enterprise: Australia's incumbent telco offering managed network, security, and cloud services bundled with connectivity. Larger incumbent competing in the same Australian managed IT and connectivity (NBN-equivalent) arena as CSPRO.
• DXC Technology: Global IT services and managed services provider with an Australian presence, delivering infrastructure, workplace, and security managed services to mid-market and enterprise customers. A large incumbent competing for similar managed IT engagements.

Regional players

• TPG Telecom: Major Australian telco providing NBN, business internet, and managed connectivity services. Comparable to CSPRO's NBN/connectivity add-ons, though Telstra/TPG operate at vastly larger scale across Australia.

Others

• Ricoh Australia: Document and managed print services provider in Australia that overlaps with CSPRO's Managed Printer Services and broader workplace services portfolio, though Ricoh's primary focus is print rather than core IT managed services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ProfessionalsCs
• Facebookfacebook.com/ComputerSupportProfessionals

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Computer Support Professionals