Ricoh Australia
Ricoh Australia Pty Ltd is a wholly-owned subsidiary of the Ricoh Group that sells, leases, and services Ricoh-branded printers while delivering digital workplace, cloud infrastructure, workflow automation, and cybersecurity managed services to enterprise and SMB customers across Australia.
- Company typePrivate
- Founded1967
- HeadquartersRyde, Australia
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Ricoh Australia does
Ricoh Australia Pty Ltd is a wholly-owned subsidiary of the Japanese Ricoh Group (Tokyo Stock Exchange ticker: 7752), operating as a digital workplace solutions provider in Australia since 1967 with offices in every state and territory. The company sells, leases, and services Ricoh-branded multifunction printers, production printers, and laser printers while increasingly positioning itself across four integrated service areas: Hybrid Workplace (Microsoft Teams Rooms, Creative Collaboration Hub, RICOH Spaces workspace management, digital signage, visitor management), Cloud and IT Infrastructure (IaaS, PaaS, SaaS, SD-WAN, SASE, backup), Digital Automation and Workflow (DocuWare, Laserfiche, Nintex, RED RPA, eSignatures, Microsoft Power Platform), and Cybersecurity (endpoint, network, identity via partners including Fortinet, Palo Alto, Trend Micro, Okta).
The technology stack is built primarily on the Microsoft ecosystem (Teams, Azure, Dynamics 365, Power Platform, Microsoft 365, Intune) with proprietary platforms including RICOH Spaces for workspace management, RED for robotic process automation, and the RICOH Signature Microsoft Teams Rooms solution. The Regional Operations Centre, established in Melbourne in 2022, centralizes Network Operations Centre, IT Service Delivery, and Customer Excellence Centre functions for the APAC region, handling over 25,000 customer interactions per month at 99.99% uptime. The company maintains ISO9001, ISO14001, and ISMS certifications and has been positioned in the Gartner Magic Quadrant for managed services since 2021.
Ricoh Australia generates revenue through a hybrid model combining hardware sales (IM C Series multifunction printers, Collaboration Boards), managed services (Managed Print Services, Device-as-a-Service with 3-5 year refresh cycles, subscription-based MFP services), and recurring IT services (cloud infrastructure, professional and managed services, workflow automation subscriptions). The go-to-market combines direct enterprise sales, a Ricoh Business Partner channel network, event-driven demand generation, and online self-service quoting. Customers span enterprise and SMB segments across verticals including healthcare, education, government, manufacturing, banking, media, energy, and hospitality, with named logos including Westpac, SBS Australia, Network Ten, Sodexo, TransAlta, Shimano, and ITW Manufacturing.
Ricoh Australia firmographics
Firmographics- Name
- Ricoh Australia
- Legal name
- Ricoh Australia Pty Ltd
- Website
- https://ricoh.com.au
- Company type
- Private
- Founded year
- 1967
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Ricoh Australia Pty Ltd is a wholly-owned subsidiary of the Ricoh Group that sells, leases, and services Ricoh-branded printers while delivering digital workplace, cloud infrastructure, workflow automation, and cybersecurity managed services to enterprise and SMB customers across Australia.
- Ownership category
- akta.pro rank
Ricoh Australia industry classification
Industry- Product category
- Office Equipment & Managed Digital Workplace Services
- NAICS
- Office Machinery and Equipment Rental and Leasing (532420), Office Equipment Merchant Wholesalers (42342)
- SIC
- Computer & Office Equipment (3570), Services-Miscellaneous Equipment Rental & Leasing (7350), Commercial Printing (2750)
- akta.pro primary industry
- Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)
- akta.pro secondary industries
- Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL), Printing & Copy Services Retail (CRALABAD)
Keywords
Where Ricoh Australia is headquartered
LocationHeadquarters
- HQ city
- Ryde
- HQ country
- Australia
- HQ region
- Oceania
Offices10 records
Markets served
Ricoh Australia business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed Print Services (MPS): Comprehensive service covering device management, security, cost control, fleet maintenance, and supply replenishment for print environments.
- Office Print Products: A4 and A3 laser multifunction printers, colour and black & white laser printers for office environments.
- Cloud & IT Infrastructure Services: Cloud migration and optimisation services, Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), hybrid and multi-cloud solutions.
- Network & Internet Services: Network design, deployment, monitoring, optimisation, SD-WAN, SASE solutions, wired LAN, wireless networking, data centre, co-location, and connectivity services.
- Professional & Managed IT Services: Monitoring and management, service desk and support, backup and disaster recovery, cybersecurity, incident management, and virtual CIO/IT manager services.
- Workflow & Automation Solutions: Process automation including digital forms and workflow, robotic process automation (RPA), eSignatures, and business applications based on Microsoft Power Platform.
- Hybrid Workplace Solutions: Microsoft Teams Rooms deployment and management, Creative Collaboration Hub, workspace management tools, and meeting solutions as a service with flexible finance plans.
- Device-as-a-Service: Equipment refresh every 3-5 years with flexible packages, product, professional services, and support provided as a service.
- MFP Subscription Service: Subscription-based multifunction printer service offering.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise pricing based on requirements |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels9 records
Ricoh Australia product offering
Product offeringCore offering
Ricoh Australia sells, leases, and services Ricoh-branded multifunction printers, laser printers, production printers, and commercial/industrial printing equipment. The company extends into managed print services, cloud and IT infrastructure, hybrid workplace and Microsoft Teams Rooms solutions, workflow and process automation (including robotic process automation and eSignatures), and cybersecurity services. Managed services are delivered from a Regional Operations Centre serving Australia and the broader APAC region.
Product overview
Ricoh Australia operates as a digital workplace solutions provider offering an integrated portfolio of products and services organized around four core areas: Hybrid Workplace, Workflow and Automation, Cloud and IT Infrastructure, and Cybersecurity. The product portfolio spans hardware (IM C Series multifunction printers, Collaboration Boards A and D Series, laser printers), software platforms (RICOH Spaces for workspace management, Workflow and Automation solutions with DocuWare, Laserfiche, Nintex, and RED RPA), and managed services (Regional Operations Centre with NOC and Service Desk, Microsoft Teams Rooms, Professional and Managed IT Services). The solutions work together to enable digital transformation across Australian businesses.
Differentiator
Problem solved
Functional benefit
Products and services
- IM C Series Multifunction Printers Eco-friendly, security-savvy, digitally-driven MFPs for office environments with cloud connectivity and digital workflow support. The premium IM C7010 and IM C8010 high-speed A3 colour MFPs launched in June 2024 target demanding, high-volume printing workloads.
- Laser Printers and Multifunction Printers A4 and A3 laser multifunction printers and laser printers for small and large office spaces with security features and digital integration.
Quantifiable outcome
- 54% increase in employee performance with human-centric work design featuring flexible work experiences, intentional collaboration opportunities, and empathetic management.
- +6 more outcomes
Companies that use Ricoh Australia
Customer profileNamed customers20 records
Segments8 records
Ideal customer profiles4 records
Ricoh Australia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration49 records
AI capability12 records
Feature8 records
Ricoh Australia partnerships and signals
Strategic signalPartnerships
32 partnerships are on record, tiered flagship and core.
- MicrosoftflagshipStrategic global relationship with Microsoft for Teams Rooms deployment and management. Ricoh has extensive experience deploying Microsoft Teams Rooms solutions and helps modernise workspaces, enhance meeting room experiences, and ensure people stay focused on business.
- YealinkcoreTechnology partner for Microsoft Teams Rooms solutions providing meeting room hardware.
- LogitechcoreTechnology partner for Microsoft Teams Rooms solutions providing collaboration hardware.
- Poly (Plantronics)coreTechnology partner for Microsoft Teams Rooms solutions providing audio equipment.
- CrestroncoreTechnology partner for Microsoft Teams Rooms solutions providing room control and automation.
- AzurecoreMicrosoft Azure cloud platform integration for cloud services and infrastructure solutions.
- Microsoft 365 / Office 365coreMicrosoft 365 and Office 365 integration for productivity, collaboration, and modern workplace solutions.
- Microsoft TeamscoreMicrosoft Teams integration for collaboration, communication, and meeting solutions including Teams Rooms.
- Dynamic 365coreMicrosoft Dynamics 365 integration for business applications and automation solutions.
- ServiceNowcoreIT service management and workflow automation platform integration.
- FortinetcoreCybersecurity solutions partner providing firewall, network security, and SASE solutions.
- CiscocoreNetwork infrastructure partner providing networking equipment and solutions including Cisco AnyConnect VPN.
- Cisco MerakicoreCloud-managed networking solutions for wireless, switching, and security.
- Trend MicrocoreCybersecurity partner providing endpoint, cloud, and network security solutions.
- OktacoreIdentity and access management partner for secure authentication.
- AirWatch (VMware)coreEnterprise mobility management and mobile device management solutions.
- GenesyscoreCustomer experience and contact centre solutions.
- VeeamcoreBackup and data protection solutions for cloud and virtual environments.
- VMwarecoreVirtualisation and cloud infrastructure solutions.
- Microsoft IntunecoreMobile device management and endpoint management solutions.
- SharePoint OnlinecoreContent management and collaboration platform integration.
- HPcoreComputing and printing hardware partner.
- LenovocoreComputing hardware partner for devices and endpoints.
- Palo Alto NetworkscoreNext-generation firewall and cybersecurity solutions.
- ArubacoreWireless networking and edge computing solutions.
- AvePointcoreMicrosoft 365 cloud governance and collaboration solutions.
- NBN BusinesscoreNational Broadband Network connectivity solutions in Australia.
- DocuWarecoreDocument management and digital forms solutions for workflow automation.
- LaserfichecoreContent and document management system with workflow and records management modules.
- NintexcoreCloud-first workflow and process automation platform with drag-and-drop design.
- ABBYYcoreIntelligent document processing and OCR solutions.
- ElectroNeekcoreRPA and automation solutions for business processes.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Ricoh Australia competitors and assessment
Company assessmentDirect peers
- Xerox Australia: Xerox provides VersaLink and AltaLink MFPs plus production print and Managed Print Services to Australian enterprises. Closely comparable product line and GTM motion in document technology and MPS.
- Konica Minolta Australia: Konica Minolta sells bizhub MFPs, AccurioPress production printers, and Managed Print Services across Australia. Highly comparable in target customers (enterprise, government, education) and product breadth.
- HP Australia (HP Inc.): HP Inc. sells and leases a broad portfolio of LaserJet and PageWide MFPs/production printers in Australia alongside managed print services. It is the most direct competitor to Ricoh Australia in office and enterprise print hardware and MPS contracts.
- Canon Australia: Canon Australia offers imageRUNNER/imagePRESS MFPs, production print systems, and managed document services comparable to Ricoh's IM C Series and Graphic Communications portfolio. Direct overlap in mid-market and enterprise print fleets.
- Brother International Australia: Brother provides laser MFPs and SOHO/ SMB print solutions in Australia. Comparable offering in lower-end office print though typically smaller fleet sizes than Ricoh's enterprise focus.
- Kyocera Document Solutions Australia: Kyocera sells ECOSYS MFPs/printers and offers Managed Print Services to Australian SMEs and enterprises. Direct competitor in office print with comparable hardware-led MPS motion.
- Sharp Corporation of Australia: Sharp Australia provides multifunction printers and document solutions to enterprise customers. Overlaps with Ricoh Australia on office MFPs and document workflow services in mid-market and enterprise accounts.
- Fujifilm Australia (Business Innovation): Fujifilm Business Innovation Australia offers Apeos MFPs, production print, and managed document services. Direct competitor in enterprise print and document management with comparable target customers.
Broad incumbents
- Datacom: Datacom is one of Australasia's largest IT services providers, offering managed IT, cloud, and workplace services to enterprise and government. Overlaps with Ricoh Australia's Cloud & IT Infrastructure and managed services portfolio as a broader incumbent SI.
- Fujitsu Australia: Fujitsu Australia delivers managed workplace, cloud, and digital transformation services to large enterprise and government. Comparable to Ricoh Australia's hybrid workplace and managed services offerings, though operating at much larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Ricoh Australia social profiles
Digital presenceRicoh Australia compliance and trust
Trust signalCompliance3 records
Ricoh Australia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ricoh Australia leadership team
Management profileNumber of profiles
Ricoh Australia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ricoh Australia M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ricoh Australia
What does Ricoh Australia do?
Ricoh Australia sells, leases, and services Ricoh-branded multifunction printers, laser printers, production printers, and commercial/industrial printing equipment. The company extends into managed print services, cloud and IT infrastructure, hybrid workplace and Microsoft Teams Rooms solutions, workflow and process automation (including robotic process automation and eSignatures), and cybersecurity services. Managed services are delivered from a Regional Operations Centre serving Australia and the broader APAC region.
Is Ricoh Australia a public or private company?
Ricoh Australia is a private company. It is classified as corporate owned and is currently operating.
When was Ricoh Australia founded?
Ricoh Australia was founded in 1967. It employs 501 to 1,000 people.
Where is Ricoh Australia based?
Ricoh Australia is headquartered in Ryde, Australia, in the Oceania region.
How does Ricoh Australia make money?
Nine revenue lines are on record. Managed Print Services (MPS) is the primary driver. The others are office Print Products, cloud & IT Infrastructure Services, network & Internet Services, professional & Managed IT Services, workflow & Automation Solutions, hybrid Workplace Solutions, device-as-a-Service and MFP Subscription Service.
Who are Ricoh Australia's main competitors?
Direct peers on record are Xerox Australia, Konica Minolta Australia, HP Australia (HP Inc.), Canon Australia, Brother International Australia, Kyocera Document Solutions Australia, Sharp Corporation of Australia and Fujifilm Australia (Business Innovation). Broad incumbents are Datacom and Fujitsu Australia.
Does Ricoh Australia have an API?
No public API is recorded for Ricoh Australia.
What industry is Ricoh Australia in?
Ricoh Australia's product category is Office Equipment & Managed Digital Workplace Services. Its primary akta.pro industry code is HDACAEAK, Managed Print Hardware (Fleet/Departmental Printers), with a secondary code of EDAEAHAL, Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print). Its NAICS code is 532420 and its SIC code is 3570.