pme Familienservice Group

What pme Familienservice Group does

pme Familienservice Group is a Berlin-headquartered, founder-controlled German GmbH founded in 1992 that operates one of the country's largest Employee Assistance Program (EAP) platforms, serving more than 1,400 corporate clients with a workforce of 2,000+ employees across 70+ locations in Germany, Austria, Switzerland, and the Czech Republic. The company delivers an integrated work-life service portfolio organized under four core pillars: pme assistance (24/7 confidential EAP counseling, life-situation coaching, and crisis intervention), pme Work-Life-Akademie (2,000+ seminars, group coachings, and trainings per year covering leadership, team development, conflict and stress management), pme Lernwelten (90+ physical childcare facilities including company kindergartens, holiday programs, and emergency care), and pme Health (corporate health management, GBU Psyche risk assessments, and reintegration management). The technology layer comprises the Mindance digital mental health app (acquired in 2021), the Mein.Familienservice employee portal, the Lesy learning platform, and a 24/7 Expertline hotline, supported by regional account management teams covering all major German economic regions.

The business model is built on custom-priced annual subscription EAP contracts with employers, supplemented by professional-services revenue from seminars and training, managed-services revenue from on-site childcare, and BGM consulting revenue from statutory health insurers (Krankenkassen) and public-sector clients. Named customers include Deloitte, IBM, Allianz AG, Sanofi, Capgemini, and Porsche/Axel Springer across financial services, technology, automotive, pharmaceuticals, and consulting, alongside public-sector engagements such as Gebäudemanagement Schleswig-Holstein. The company is privately held under pme Familienholding GmbH (founding shareholders), holds ISO 9001, audit berufundfamilie, CHA Gold, GDPR, and LkSG certifications, and is led by newly appointed CEO Dr. Daniel Erler (effective May 2026), a long-tenured insider who also represents the founding shareholder circle.

Name

pme Familienservice Group

Legal name

pme Familienservice GmbH

Website

https://familienservice.de

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

pme Familienservice Group is a Berlin-based, founder-controlled German EAP provider serving 1,400+ corporate clients and 2,000+ employees across DACH and the Czech Republic with 24/7 counseling, leadership training, on-site childcare, and corporate health management, supported by the Mindance digital platform.

Ownership category

akta.pro rank

Product category

Employee Assistance Programs

NAICS

Other Individual and Family Services (624190), Child Care Services (6244), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090), Services-Child Day Care Services (8351)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

akta.pro secondary industries

Hospice Care Coordination & Interdisciplinary Team (IDT) Case Management (HSABAFAJ), Self-Directed/Consumer-Directed Caregiver Enrollment & Payroll Support (HSABAMAI), Mother’s Helper + Homework/Activity Assistance (HSAAAGAF), Contagious Illness Care (Cold/Flu/Strep/COVID Protocol Support) (HSAAAJAE)

Keywords

• Employee assistance programs
• Corporate health management
• Leadership development training
• Childcare facility operations
• Eldercare support services

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices27 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. EAP (Employee Assistance Program) Services: Core recurring subscription-based EAP services provided to corporate clients. Includes confidential counseling, crisis intervention, and support for employees in all life situations including childcare, eldercare, psychological support, and household assistance. Services available 24/7 through the Expertline.
2. Seminar and Training Programs: Work-Life-Akademie offers over 2,000 seminars, group coachings, and trainings per year to corporate clients and public sector organizations. Topics include leadership development, team communication, change management, conflict resolution, stress management, and New Work practices.
3. Childcare and Educational Services: Operation of over 90 childcare facilities and educational centers including company kindergartens, holiday programs, emergency care, and parent academies. Services provided to employers seeking to support work-life balance for their employees.
4. Occupational Health Management (BGM): pme Health division provides corporate health management consulting, psychological risk assessments (GBU Psyche), reintegration management (BEM), and health promotion programs to Krankenkassen and employers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

pme Familienservice Group provides Employee Assistance Program (EAP) services to corporate clients, including 24/7 confidential counseling, crisis intervention, life-situation coaching, childcare and eldercare coordination, and household assistance. The company complements these services with a Work-Life-Akademie offering over 2,000 seminars and trainings annually, operates 90+ childcare and educational facilities through pme Lernwelten, and delivers corporate health management (BGM) consulting through pme Health.

Product overview

pme Familienservice Group is a comprehensive Work-Life service provider offering an integrated ecosystem of human and digital services. The core portfolio consists of four main pillars: (1) pme assistance - the flagship EAP (Employee Assistance Program) providing 24/7 confidential counseling for life challenges, crisis support, and household assistance; (2) pme Work-Life-Akademie - a training and coaching division offering over 2,000 seminars and programs annually for leadership and team development; (3) pme Lernwelten - childcare and educational services operating over 90 facilities including company kindergartens and holiday programs; and (4) pme Health - corporate health management consulting covering workplace health promotion and psychological risk assessment. Digital offerings include the Mindance App for mental health support and the Mein Familienservice customer portal. The company serves over 1,400 employers across Germany, Austria, Switzerland, and Czech Republic.

Differentiator

Problem solved

Functional benefit

Brands

• pme assistance: EAP counseling, crisis intervention, and life situation coaching services available 24/7.
• pme akademie
• pme lernwelten
• pme health
• Mindance
• Lesy
• Mein.Familienservice
• Betreuungs.services

Products and services

• pme assistance (EAP-Beratung) Employee Assistance Program providing 24/7 confidential counseling and support for employees of corporate clients across all life situations including life-situation coaching, manager coaching, childcare, eldercare, and household assistance.
• pme Work-Life-Akademie Seminar, training, and coaching platform offering over 2,000 programs annually covering leadership development, team development, organizational consulting, conflict management, stress management, and New Work topics for corporate clients.
• pme Lernwelten Childcare and educational services operating over 90 facilities including company-run kindergartens, crèches, holiday programs, emergency care, parent counseling, and parent academy services for employer partners.
• pme Health Corporate health management (BGM) services including workplace health promotion, psychological risk assessment (GBU Psyche), reintegration management (BEM), and ZPP-certified health courses delivered to corporate clients and statutory health insurance funds.
• Mindance App Digital mental health platform providing accessible coaching, e-learnings, and wellness services covering mental health, healthy leadership, communication, resilience, and conflict management; supports individual and group coaching bookings as well as GBU Psyche assessments.
• Mein.Familienservice Portal Online customer portal providing employees of partner companies with practical information and personalized access to life coaching, childcare, eldercare, and household assistance services.
• Betreuungs.services Online portal for cooperation partners providing verified job listings in childcare, senior care, and household/garden assistance, with free training offerings for caregivers.

Quantifiable outcome

• 30 years of experience in corporate employee support
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Gebäudemanagement Schleswig-Holstein (GMSH)coreStrategic or Co-development Partner · 1 January 2018GMSH partnered with pme Akademie for a comprehensive leadership development program on psychological safety. Between 2018-2020, 150 managers at all levels participated in 14 workshops as part of a mandatory training program. This collaboration has enabled GMSH to implement innovative workplace practices including 100% desk sharing with 570 workspaces for 800 employees.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Spring Health: Global employer mental health platform providing EAP-like services, therapy, and coaching via digital front door. Comparable to pme's Mindance App and pme assistance propositions on the digital-delivery side.
• Calm Business: Enterprise subscription to the Calm meditation and mental wellness platform. Competes for the same corporate wellness budget as pme's Mindance and pme health offerings, particularly in the prevention/wellbeing slice.
• Modern Health: Global digital-first mental health and EAP platform selling app-native coaching, therapy, and self-service to enterprise HR. Represents the primary digital-native disruptor against pme's traditional counselor-led EAP model.
• Lyra Health: Enterprise mental health benefit platform combining in-person and digital care for employees. Comparable in target buyer (enterprise HR) and category (mental health benefit), with a stronger technology-led delivery model.
• Headspace for Work: B2B mindfulness, meditation, and mental wellbeing platform sold to HR buyers. Adjacent comparator for pme's Mindance App proposition and a digital alternative for the wellness/coaching layer of pme akademie.

Direct peers

• ias Aktiengesellschaft: German occupational health management and EAP provider offering BGM, psychological risk assessments, and corporate health services. Most direct domestic competitor to pme Familienservice's pme health and pme assistance pillars in the DACH market.
• B·A·D Gesundheitsvorsorge und Sicherheitstechnik GmbH: Major German provider of occupational health, safety, and EAP-adjacent services to corporate clients. Comparable in target buyer (HR/WHS), service mix (BGM, psychological support), and enterprise GTM motion.
• Vivida: German care services provider focused on eldercare, childcare, and household assistance for employees. Highly comparable to pme Lernwelten's childcare and homecare offerings and to the Betreuungs.services caregiver matching portal.
• Fürstenberg Institut: German EAP and work-life consultancy serving corporate clients with counseling, coaching, and training. Direct overlap with pme assistance and pme akademie offerings in the German-speaking market.
• INSPIRA Health Group: German work-life balance and EAP provider serving enterprise clients with counseling, coaching, and organizational consulting. Directly overlaps pme assistance and pme akademie service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/familienservice
• YouTubeyoutube.com/@pmeFamilienservice
• Xx.com/pmefs

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about pme Familienservice Group