Valley Community Services Board

What Valley Community Services Board does

Valley Community Services Board (VCSB) is a Virginia state-mandated Community Services Board operating under the Virginia Department of Behavioral Health and Developmental Services (DBHDS). Founded in 1971 and headquartered at 85 Sanger's Lane, Staunton, Virginia, the organization provides community-based behavioral health, developmental disability, and substance use services to residents of Staunton, Waynesboro, Augusta County, Highland County, Lexington, and Rockbridge County. Service delivery spans outpatient counseling, psychiatric services, case management, 24/7 emergency crisis intervention, group therapy, prevention programming, developmental disability support (early intervention through sponsored residential), deaf and hard-of-hearing services with ASL-fluent clinicians, veterans' peer support, and the Valley Homeless Connection regional program. Staffing is reported at 251-500 employees under the leadership of Executive Director Dr. Kimberly McClanahan, Ph.D., and CFO Marybeth Albritton, with governance by a local Board of Directors.

VCSB's core technology is the Credible-based VCSB Client Chart patient portal, which enables existing clients to access medical records, request appointments, view test results, request prescription renewals, communicate with care teams, and make payments online. The organization does not operate proprietary software, an API, or a mobile application; digital touchpoints are limited to the website (myvalleycsb.org), the third-party patient portal, and a quarterly newsletter (Valley Voice). Marketing and outreach rely on community events, partnerships with schools and healthcare providers, and a referral network including Augusta Health (Emergency Custody Order evaluations), Brite Bus (transportation), and Genoa Health Care (pharmacy services).

VCSB's business model is fundamentally that of a publicly funded government entity, not a commercial operator. Revenue is generated through a mix of Virginia DBHDS state allocations, local government appropriations from the five served jurisdictions, Medicaid and Medicare billing, private insurance reimbursement, and self-pay with mandatory financial assistance to ensure no one is turned away for inability to pay. Co-pays are collected at each visit, and a fee-reduction program is available for uninsured individuals. Pricing is therefore not market-set but dictated by insurance schedules and state/local appropriations. Customer segments are defined by clinical need rather than commercial value: adults with mental illness, at-risk children and families, individuals with developmental disabilities, individuals with substance use disorders, deaf/hard-of-hearing individuals, veterans, and homeless individuals — each served through a dedicated program module under the unified CSB service model.

Name

Valley Community Services Board

Legal name

Valley Community Services Board

Website

https://myvalleycsb.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

251–500 employees

Short description

Valley Community Services Board is a Virginia state-mandated Community Services Board providing community-based behavioral health, developmental disability, and substance use services across Staunton, Waynesboro, Augusta County, Highland County, and Rockbridge County under Virginia DBHDS oversight.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Civic and Social Organizations (81341), Residential Intellectual and Developmental Disability Facilities (62321)

SIC

Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)

akta.pro secondary industries

Behavioral & Social-Emotional Support (ABA, PBIS, Counseling) (EDAJAKAE), Special Education, Disability Support & Inclusive Education Nonprofits (BPAGADAH)

Keywords

• Behavioral health services
• Developmental disability services
• Substance use treatment
• Community mental health
• Crisis intervention services

Headquarters

HQ city

Staunton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Contracts: Funded through Virginia Department of Behavioral Health and Developmental Services (DBHDS) state funding and local government appropriations to provide mandated community services board functions.
2. Insurance Billing: VCSB accepts Medicaid, Medicare, and many private insurance plans. Fee-for-service billing for face-to-face services.
3. Self-Pay and Financial Assistance: For uninsured individuals or services not covered by insurance, VCSB offers fee reduction programs and financial assistance. No one will be turned away for inability to pay.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Valley Community Services Board (VCSB) is a Virginia state-mandated Community Services Board delivering behavioral health, developmental disability, and substance use disorder services across Staunton, Waynesboro, and Augusta, Rockbridge, and Highland counties. Core offerings include outpatient therapy, medication-assisted addiction treatment, developmental disability case management, school-based prevention, 24/7 emergency crisis intervention, and specialty programs for deaf/hard of hearing individuals and veterans. VCSB operates under a no-turn-away policy with no one denied services due to inability to pay.

Product overview

Valley Community Services Board (VCSB) is a community-based behavioral health agency providing mental health, substance use, and developmental disability services across Virginia's Staunton, Waynesboro, Augusta County, and Highland County region. The organization operates as a unified services model combining Behavioral Health Services, Developmental Services, and Substance Use Services as its three core service pillars. The product portfolio includes clinical services (outpatient counseling, emergency services, group therapy, case management), specialty programs (children's services, veterans' services, deaf services, prevention services), and digital access through the VCSB Client Chart portal. Services are delivered through community-based offices with 24/7 emergency availability, and programs like Valley Homeless Connection extend regional reach.

Differentiator

Problem solved

Functional benefit

Brands

• Valley Homeless Connection (VHC): Regional homeless services program serving Waynesboro, Staunton, Lexington, Augusta County, Rockbridge County & Highland County, offering shelter, services, resources, coordination, and housing support.

Products and services

• Behavioral Health Services
• Children's Support Services
• Group Therapy Options
• Emergency Services
• Prevention Services
• Developmental Services
• Deaf, Hard of Hearing, Late Deafened and DeafBlind Services
• Substance Use Services
• Office-Based Addiction Treatment (OBAT)
• VCSB Client Chart (Patient Portal)
• Veterans' Services
• Valley Homeless Connection

Quantifiable outcome

• Team VCSB raised $912 for American Foundation for Suicide Prevention at 2024 Out of Darkness Walk
• +1 more outcomes

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• Building Bridges for the Greater Good (BBGG)minorOthers · 17 January 2025VCSB staff partnered with Building Bridges for the Greater Good program coordinator Stephanie Bortner to collect donations (blankets, clothing, personal items) for unsheltered individuals. Donations distributed through River City Breadbasket, Valley Community Services Board, Valley Mission, Virginia Department of Veterans - Staunton office, and Waynesboro Area Refugee Ministry (WARM).
• Promiseland Christian Fellowship ChurchminorOthers · 17 January 2025Church serves as distribution point for BBGG donations collected by VCSB staff for unsheltered individuals. Pastor Elaine Rose coordinates distribution.
• Augusta HealthcoreOthersAugusta Health Emergency Department is the primary location where individuals are taken for ECO (Emergency Custody Order) evaluations in the VCSB service area.
• Brite BusminorOthersLocal transit services (Brite Bus Services, 250 Connector, Stuarts Draft Link, BRCC Shuttle, Waynesboro Circulator, Staunton North & West Loops, Downtown Staunton Trolley) referenced for patient transportation assistance.
• Genoa Health CareminorOthersGenoa Health Care pharmacist provided flu vaccines at VCSB flu clinic, demonstrating partnership for employee health services.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Centene Corporation: Major Medicaid managed-care company whose behavioral-health plans shape reimbursement for CSB-style providers; comparable through shared Medicaid revenue dependency and behavioral-health focus.
• Acadia Healthcare: National behavioral-health provider operating inpatient and outpatient programs across the U.S.; comparable service categories (psychiatric, substance use, outpatient) but as a private-sector scaled incumbent rather than a state-mandated CSB.
• Universal Health Services (UHS) Behavioral Health Division: Large, publicly traded healthcare operator with a substantial behavioral-health portfolio of inpatient and outpatient facilities; overlaps with VCSB's psychiatric and substance-use services as a broad incumbent.
• LifeStance Health: Outpatient mental-health platform operating across multiple U.S. states; overlaps with VCSB's outpatient counseling and psychiatric services as a scaled private-sector outpatient provider.

Others

• National Council for Mental Wellbeing: National membership and advocacy organization representing community behavioral-health providers, including CSBs; thematically comparable as a peer organization in the community behavioral-health ecosystem.
• NAMI (National Alliance on Mental Illness): Nationwide mental-health advocacy and education nonprofit; adjacent rather than directly competing, but serves overlapping client populations and is a community partner in the mental-health delivery ecosystem.
• Carelon Behavioral Health (formerly Beacon Health Options): Managed behavioral-health services company working with state Medicaid programs; comparable as a payer/partner counterpart that administers behavioral-health benefits that fund CSB-style providers like VCSB.

Direct peers

• Fairfax-Falls Church Community Services Board: Largest Virginia CSB, operating under the same state mandate with a broader service array; directly comparable as a peer CSB delivering the same statutory service categories.
• Rappahannock Area Community Services Board: Another Virginia Community Services Board providing behavioral health, developmental disability, and substance use services under the same DBHDS framework; directly comparable in mandate, funding mix, and service portfolio to VCSB.
• Chesterfield Community Services Board: Virginia CSB providing behavioral health, developmental, and substance use services in a defined catchment; operates under identical DBHDS oversight and funding mechanisms as VCSB.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Valley Community Services Board