What Boomsourcing does

Boomsourcing is a US-incorporated contact center and business process outsourcing (BPO) provider founded in 2007 and headquartered in Lehi, Utah (with a Norcross, Georgia office). It delivers lead generation, lead qualification, customer acquisition, appointment setting, telesales, customer service, customer retention, answering services, overflow/after-hours coverage, upsell/cross-sell, and pay-per-call lead services to clients in regulated industries — primarily healthcare, financial services, and home services, with secondary exposure to education, nonprofit, retail, and law firms. Service delivery is conducted across 30+ contact centers in 15 countries (including the US, Philippines, El Salvador, India, Mexico, Thailand, Indonesia, Albania, Morocco, and Kosovo) with 17,000+ agents supporting 25+ languages, and a layered compliance posture covering SOC 2 Type II, HIPAA, HITRUST CSF, ISO/IEC 27001, GDPR, and TCPA.

The company's technology layer consists of five proprietary AI-branded components — Soundboard Tech (pre-recorded compliant messaging), Accent Harmonizer (real-time accent adjustment), Conversational AI, QA Automation, and Gen-AI Chatbot — that are embedded across its contact center workflows alongside human agents. Integrations with Salesforce, HubSpot, Zoho, Calendly, and Google Calendar allow leads and appointments to be pushed into client systems in real time. AI is positioned as a productivity and quality differentiator rather than a fully autonomous stack, with human agents remaining central to service delivery.

Boomsourcing operates a sales-led go-to-market with a direct enterprise motion and a quote-based managed-services pricing model, supplemented by a transaction-based Pay Per Call lead offering. The company is privately held and operates as a subsidiary of Fusion CX. Public financial disclosures are limited; the $500M+ figure cited on its homepage represents cumulative revenue generated through qualified conversations since 2007 rather than an annual run-rate, and no audited revenue, ARR, or funding data is available in the public record.

Name

Boomsourcing

Legal name

Boomsourcing Inc.

Website

https://boomsourcing.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

251–500 employees

Short description

Boomsourcing is a US-based, Fusion CX-owned contact center and BPO provider founded in 2007 that delivers lead qualification, customer acquisition, and customer service for regulated industries across 15 countries using 17,000+ agents and a proprietary AI tooling suite.

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing (BPO)

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Outbound Lead Generation & Prospecting (BPAAADAB)

akta.pro secondary industries

Lead Generation & List Building Services (Prospecting, Data Sourcing) (BPAFAKAE), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Upsell/Cross-sell & Customer Expansion Calling (BPAAADAF), Renewals & Retention (Save Desk) (BPAAADAG), Fundraising & Donor Acquisition Calling (Nonprofit) (BPAAADAJ)

Keywords

• Contact center outsourcing
• Lead generation services
• BPO services
• Outbound telemarketing
• Customer experience outsourcing

Headquarters

HQ city

Lehi

HQ country

United States

HQ region

North America

Offices16 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. BPO/Outsourcing Services: Revenue generated through providing outsourced contact center services including lead generation, lead qualification, customer service, customer acquisition, appointment setting, tele sales, customer retention, answering services, overflow/afterhours support, upselling/cross-selling, and pay per call lead services
2. Pay Per Call Lead Services: High-intent qualified calls delivered to clients with real-time warm transfers - clients only pay for qualified callers who meet their targeting criteria

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Boomsourcing is an outsourced contact center BPO founded in 2007 that delivers lead generation, lead qualification, customer acquisition, telesales, appointment setting, customer service, retention, answering, and Pay Per Call lead services to regulated industries (healthcare, financial services, home services). Service delivery is powered by proprietary AI tools including Soundboard Tech, Accent Harmonizer, Conversational AI, QA Automation, and a Gen-AI Chatbot, executed by 17,000+ agents across 30+ delivery centers in 15 countries.

Product overview

Boomsourcing is a contact center outsourcing company offering a unified platform of lead generation and customer experience services. The portfolio consists of core BPO services (Lead Generation, Lead Qualification, Customer Service, Customer Acquisition, Appointment Setting, Tele Sales, Customer Retention, Answering Services, Overflow & Afterhours, Upselling & Cross-selling, and Pay Per Call Lead) supported by a proprietary AI technology suite (Soundboard Tech, Accent Harmonizer, Conversational AI, QA Automation, and Gen-AI Chatbot). The AI technologies power the service delivery across all customer interaction channels while the core services provide industry-specific solutions for healthcare, financial services, and home services sectors. The platform integrates with major CRM systems (Salesforce, HubSpot, Zoho) and calendar tools (Calendly, Google Calendar) for seamless workflow automation.

Differentiator

Problem solved

Functional benefit

Products and services

• Lead Generation Outsourced B2B and B2C lead generation service including targeted campaigns, lead nurturing, conversion optimization, retargeting, and data management to produce high-quality prospects aligned with client sales objectives.
• Lead Qualification TCPA-compliant contact center lead qualification that filters, validates, and prioritizes inbound leads for healthcare, financial services, and home improvement clients, delivering pre-qualified, conversion-ready prospects.
• Customer Service SOC 2 certified, HIPAA-compliant customer service BPO providing 24/7 support across voice, live chat, email, social media, and messaging platforms including WhatsApp, delivered in 25+ languages.
• Customer Acquisition TCPA-compliant, SOC 2 certified customer acquisition BPO spanning telesales, appointment setting, and full-cycle pipeline conversion for regulated industries.
• Appointment Setting B2B and B2C appointment scheduling services powered by Conversational AI and real-time analytics, integrating with Salesforce, HubSpot, Zoho, Calendly, and Google Calendar for seamless CRM and calendar synchronization.
• Tele Sales Inbound and outbound telesales services combining human agents with Conversational AI and Gen-AI chatbots to optimize outreach, contact rates, and conversion performance.
• Customer Retention Outsourced retention solutions built around the 8 C's of customer loyalty (Consistency, Customization, Convenience, Communication, Competence, Commitment, Community, Credibility) and powered by Conversational AI and real-time analytics.
• Answering Services 24/7 live call answering services ensuring every call is answered promptly by professional agents or AI-automated solutions, supported by Conversational AI and Gen-AI chatbots.
• Overflow & Afterhours TCPA-compliant, HIPAA-ready call overflow and after-hours support managing peak call volumes, emergencies, technical support hotlines, and seasonal demand on a 24/7 basis.
• Upselling & Cross-selling TCPA-compliant, SOC 2 certified engagement strategies that recommend complementary or premium products to maximize customer lifetime value and drive incremental revenue.
• Pay Per Call Lead High-intent inbound call qualification service delivering screened, warm transfers to client sales teams with real-time call routing, compliance checks, and campaign optimization on a transaction-based pricing model.

Quantifiable outcome

• $6.3M Monthly Growth - Achieved for debt consolidation client
• +3 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature5 records

Scale indicators7 records

Recent moves1 record

Expansion highlights3 records

Broad incumbents

• Concentrix: Large global customer experience/BPO incumbent with deep regulated-industry practice (financial services, healthcare) and similar outbound/lead generation services. Compares directly to Boomsourcing on scale of agent workforce and service mix, but at materially larger scale and with broader technology offerings.
• Teleperformance: One of the world's largest contact center outsourcing operators with multilingual delivery across 80+ countries. Overlaps directly with Boomsourcing on outbound lead generation, customer acquisition, and regulated-vertical support; significantly larger and publicly traded.
• TTEC Holdings: Global CX/BPO operator with significant healthcare and financial services verticals and AI-enabled contact center capabilities. Direct comparability on regulated-vertical customer support and outbound sales services; broader portfolio including CX technology (TTEC Digital).
• Foundever: Major global CX/BPO provider (formerly Sitel/IBEX) with large offshore footprint and AI-enabled service delivery. Directly comparable on omnichannel customer support, sales, and regulated-industry programs; significantly larger scale than Boomsourcing.

Direct peers

• TaskUs: Outsourced digital CX and trust & safety provider serving healthcare, fintech, and e-commerce with nearshore and offshore delivery. Closely comparable on regulated-vertical BPO, multilingual delivery, and tech-augmented agent model; smaller and more digitally native than Boomsourcing.
• Alorica: Privately held global BPO with operations across the Americas, EMEA, and APAC providing customer experience, sales, and digital support. Directly comparable lead generation, customer acquisition, and 24/7 multilingual services; similar mid-market positioning.
• Liveops: US-based virtual contact center provider with on-demand agent model serving insurance, healthcare, and financial services. Compares on US-nearshore delivery, regulated-vertical compliance, and pay-for-performance campaign models; smaller scale than Boomsourcing.
• Global Response: Privately held BPO specializing in outbound lead generation, customer acquisition, and customer service for regulated industries including insurance, financial services, and home services. Highly comparable on vertical mix, pay-per-call model, and regulated-vertical expertise.

Others

• Fusion CX: Parent conglomerate of Boomsourcing — a diversified customer experience group providing outsourcing, technology, and analytics services. Parent context for Boomsourcing's strategic and capital allocation decisions; also a comparable BPO peer at the group level.
• Five9: Cloud contact center software vendor rather than a BPO, but highly relevant as an enabler/competitor to Boomsourcing's AI-augmented delivery model. Comparable on AI-driven outbound, conversational AI, and QA automation capabilities delivered as platform software.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/boomsourcing
• Facebookfacebook.com/boomsourcing-1266522906698069

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Boomsourcing