Heartbeats
Heartbeats is a Japanese Managed Service Provider offering 24/365 IT infrastructure operations, AWS managed services, and managed security (SecureOps+) to enterprise and mid-market companies, complemented by the Kozutumi secure file transfer platform serving 3,000+ enterprises.
- Company typePrivate
- Founded2005
- HeadquartersTokyo, Japan
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Heartbeats does
Heartbeats Corporation (株式会社ハートビーツ) is a privately held Japanese Managed Service Provider founded in 2005 in Tokyo, specializing in 24/365 IT infrastructure operations for enterprise and mid-market customers. The company runs a horizontal MSP business across AWS, Microsoft Azure, Google Cloud, and domestic Japanese clouds (notably IDCF), delivering server monitoring, full managed services, cloud migration, vulnerability assessment, AWS billing agency (with up to 18% customer cost reduction), and managed security operations anchored by its SecureOps+ platform. Heartbeats reports 150+ client companies, 300+ operational cases, and 8,000+ servers under management, and holds AWS Advanced Tier Services Partner status for 12 consecutive years along with the AWS MSSP Competency Level 1 (only the 2nd company in Japan to achieve this in 2024). Approximately 80% of its 51-100 employees are engineers, with 50+ AWS certifications held across the team.
The company's product portfolio spans infrastructure operations (Full Managed Service from 60,000 JPY/month/server, server monitoring and initial response, server design/construction, cloud migration, advisory consulting, and development services including GenAI-assisted delivery), managed security (SecureOps+ with AWS native integrations such as Security Hub, GuardDuty, and Inspector; SecureOps+ for TrendAI Vision One integrating Trend Micro's AI-driven XDR; WafCharm and CyberNEO WAF Automator partnerships), and the standalone Kozutumi (コヅツミ) enterprise secure file transfer platform launched in April 2025, which crossed 3,000 client companies by June 2026 by addressing Japan's PPAP abolition and security compliance needs. Underlying technology includes a proprietary Nagios-based monitoring agent (happo-agent) and integrations with Datadog, New Relic, and Mackerel.
Heartbeats generates revenue through monthly recurring subscriptions (full managed services, server monitoring, SecureOps+, Kozutumi), managed service fees (AWS billing agency, security operations outsourcing), and project-based professional services (cloud migration, consulting, development). Pricing is per-server rather than per-seat and is largely quote-based, with the Full Managed Service starting at 60,000 JPY/month/server and the AWS Billing Agency offering up to 18% AWS cost reduction with zero initial or handling fees. Distribution is direct (consultative enterprise sales via website inquiries, free consultations, and phone outreach) supplemented by AWS partner referrals, SIer alliances (notably Systemi from December 2024), and event/webinar demand generation (Interop Tokyo, AWS Cost/Resource Optimization Summit). The company is led by Representative Director (CEO) Masanori Fujisaki and operates exclusively in the Japanese market.
Heartbeats firmographics
Firmographics- Name
- Heartbeats
- Legal name
- 株式会社ハートビーツ
- Website
- https://heartbeats.jp
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Heartbeats is a Japanese Managed Service Provider offering 24/365 IT infrastructure operations, AWS managed services, and managed security (SecureOps+) to enterprise and mid-market companies, complemented by the Kozutumi secure file transfer platform serving 3,000+ enterprises.
- Ownership category
- akta.pro rank
Heartbeats industry classification
Industry- Product category
- Managed IT Infrastructure Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Backup as a Service (BaaS) (BPAEALAB)
Keywords
Where Heartbeats is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
Heartbeats business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Full Managed Service (フルマラソンサービス): Monthly subscription model for comprehensive server and IT infrastructure management. Billed per server (not per person-month), with no price variation based on monitoring items or incident counts. No initial cost.
- Server Monitoring Initial Response Service (サーバー監視一次対応サービス): 24/7 manned monitoring with initial response, sold as a recurring monthly subscription service.
- AWS Billing Agency Service (AWS請求代行サービス): Revenue generated through volume discounts obtained from AWS as an AWS partner, passed partially to customers. Can provide up to 18% AWS cost reduction for customers. Zero initial fees and zero agency handling fees.
- Kozutumi Secure File Transfer (重要ファイル転送サービス): Enterprise file transfer platform, monetized as a subscription or usage-based service. Crossed 3,000 client companies as of June 2026, approximately 3 years and 4 months after official launch.
- Security Services (SecureOps+, Security Implementation/Operation Outsourcing): Managed security services including 24/7 security alert triage, AWS WAF implementation, vulnerability assessment, and TrendAI Vision One integration.
- Cloud Migration and Consulting Services: Cloud migration, advisory services, server design/construction, and development services including GenAI-powered solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Full Managed Service - 60,000 JPY/month (66,000 JPY incl. tax) per server |
| Other | Monthly | AWS Billing Agency - Zero initial fees, up to 18% AWS cost reduction |
| Freemium | Monthly | Kozutumi Secure File Transfer - Free trial available |
| Subscription | Monthly | SecureOps+ for TrendAI Vision One - Priced per customer environment and requirements (contact for quote) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Heartbeats product offering
Product offeringCore offering
Heartbeats is a Managed Service Provider (MSP) offering 24/365 IT infrastructure operations, server monitoring, managed security, and cloud migration services primarily on AWS, Azure, GCP, and domestic Japanese clouds. The company sells recurring managed service contracts (full managed, monitoring, SecureOps+, AWS billing agency) and operates a proprietary secure file transfer SaaS product called Kozutumi that has reached 3,000+ enterprise customers.
Product overview
Heartbeats (株式会社ハートビーツ) is a Managed Service Provider (MSP) specializing in 24/365 IT infrastructure operations and management, founded in 2005. The company offers a comprehensive suite of infrastructure managed services anchored by SecureOps+ (security operations), Full Managed Services, and Kozutumi (secure file transfer platform). The core service portfolio includes AWS comprehensive support (managed services, billing agency with up to 18% cost reduction, SecureOps+), monitoring and initial response services, server design/construction, cloud migration, security implementation, vulnerability assessment, development services, and advisory consulting. Heartbeats supports multi-cloud environments (AWS, Azure, GCP, and domestic Japanese clouds) with specialized expertise in AWS, holding multiple AWS competencies including Level 1 MSSP Competency and Advanced Tier Services Partner status.
Differentiator
Problem solved
Functional benefit
Brands
- Kozutumi（コヅツミ）: 重要ファイル転送プラットフォーム。脱PPAP・セキュリティコンプライアンス強化を支援するファイル転送サービス
- SecureOps＋（セキュアオプスプラス）
- フル托管サービス for AWS
- SecureOps+ for TrendAI Vision One
Products and services
- SecureOps+ (セキュアオプスプラス) 24/365 managed security operations service providing triage of alerts from detection through scope identification, initial response, and recurrence prevention recommendations. Built on AWS native services (Security Hub CSPM, GuardDuty, Inspector) and extends to Trend Micro TrendAI Vision One for cross-endpoint/network correlation analysis. Sold to organizations needing an outsourced SOC function.
- Full Managed Service for AWS (フルマネージドサービス for AWS) Comprehensive managed service for AWS environments combining 24/365 monitoring, initial incident response, server management, security management, backup management, and root cause investigation. Priced at 60,000 JPY/month (66,000 JPY incl. tax) per server with no initial cost. For enterprises running production workloads on AWS.
- AWS Billing Agency (AWS請求代行) Agency service reselling AWS under Heartbeats' partner billing, providing Japanese yen invoicing and up to 18% AWS cost reduction through volume discounts. Includes complimentary technical support and flexible account management. Zero initial fees and zero agency handling fees.
- Server Monitoring Initial Response Service (サーバー監視一次対応サービス) 24/365 manned monitoring with engineer-led telephone contact and initial response based on documented procedures. Differentiated by real engineer response rather than automated systems. Sold as a recurring monthly subscription.
- Full Managed Service (フルマネージドサービス) Combines monitoring and initial response with server management outsourcing and long-term system consulting. Includes monitoring specification creation, 24/7 monitoring, resource management, security management, backup management, and root cause investigation. Multi-cloud support across AWS, Azure, GCP, and IDCF.
- Cloud Migration & Implementation Support (クラウド移行・導入支援) Cloud migration and implementation support for transferring existing services and systems to cloud infrastructure or setting up new cloud environments. Professional services engagement for migration planning and execution.
- Security Implementation & Operations Outsourcing (セキュリティ導入・運用代行) Security implementation and operations outsourcing including vulnerability assessment, IPS/IDS/WAF management, and 24/365 security operations support tailored to client environments. Includes AWS WAF, GuardDuty, WafCharm, and CyberNEO WAF Automator integration.
- Vulnerability Assessment (脆弱性診断) Vulnerability assessment service providing security recommendations for safe website and system delivery, including penetration testing capabilities. Sells to organizations needing periodic security posture evaluation.
- Development Services (開発サービス) Development services including test-driven development, impact checking during feature implementation, and generative AI-assisted system and service development. For clients needing infrastructure-adjacent engineering work.
- Server Design & Construction (サーバー設計・構築、その他オプションサービス) Server design and construction services including capacity planning, server setup, traffic load management, cloud implementation support, and domain/SSL certificate management. Project-based professional service.
- Advisory Services (アドバイザリーサービス) Advisory services providing ongoing consultation on infrastructure operations with industry-appropriate recommendations, including generative AI-powered business efficiency and system development consulting. Recurring retainer-style engagement.
- Kozutumi (コヅツミ) - Secure File Transfer Platform Enterprise-grade secure file transfer SaaS platform enabling safe sending/receiving of important files, designed to support PPAP abolition in Japanese enterprises. Features timestamp-based file certification, send cancellation, virus scanning, automatic cyber risk insurance, SSO, and administrative audit. Crossed 3,000 enterprise clients approximately 3 years and 4 months after official launch.
Quantifiable outcome
- Up to 18% AWS cost reduction through billing agency service
- +5 more outcomes
Companies that use Heartbeats
Customer profileNamed customers16 records
Segments5 records
Ideal customer profiles3 records
Heartbeats technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability6 records
Feature6 records
Heartbeats partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered minor, secondary and core.
- 株式会社エーピーコミュニケーションズ (AP Communications)minorHeartbeats participates in the industry-wide Tech Tiles sticker program organized by AP Communications, aimed at promoting the IT infrastructure industry and raising awareness through community events and exhibitions.
- トレンドマイクロ (Trend Micro)secondaryTrend Micro CSP Partner certification enabling Heartbeats to offer SecureOps+ for TrendAI Vision One, integrating AI-driven enterprise cybersecurity platform for cross-endpoint/network security operations. Trend Micro endorsed Heartbeats' security capabilities publicly.
- 株式会社オープンロジ (Open Logistics)minorCo-hosted webinar on EC profitability optimization. Heartbeats provided infrastructure insights for EC businesses, while Open Logistics covered logistics optimization.
- 株式会社はてな (Hatena)secondaryCo-host of AWS Cost/Resource Optimization Summit 2026. Hatena's Mackerel team participates alongside Heartbeats to present on cloud monitoring and optimization topics.
- TC3株式会社minorCo-host of AWS Cost/Resource Optimization Summit 2026. Specialized cloud infrastructure consulting company.
- GMOメイクショップ株式会社minorCo-host of AWS Cost/Resource Optimization Summit 2026. Cloud EC platform provider.
- 株式会社Sun AsteriskminorCo-host of AWS Cost/Resource Optimization Summit 2026. Full-stack development company.
- サイバーマトリックス (CyberMatrix)secondarySales partnership for CyberNEO WAF Automator (security automation platform). Joint campaign in 2025 offering free introduction and up to 2 months free for full managed service customers. Heartbeats acts as sales channel for CyberMatrix's automated WAF solution.
- Amazon Web Services (AWS)coreAWS Advanced Tier Services Partner, Solution Provider, Backed by AWS Support, and MSSP Services Competency holder for 12 consecutive years. Second company in Japan to achieve AWS MSSP Competency Level 1 in 2024. Provides comprehensive AWS operations including monitoring, billing agency, security operations, and cloud migration.
- IDCフロンティア (IDCF / Internet Data Center Frontier)secondaryLong-standing partnership with IDCF for cloud infrastructure operations. IDCF introduced Heartbeats to customers for monitoring services. Heartbeats supports customers operating on IDCF platform alongside AWS.
- 株式会社システムアイ (Systemi)secondaryBusiness alliance agreement signed December 2024. Systemi jointly proposes Heartbeats' monitoring services to their development clients, enabling SIer to offer full-cycle development + monitoring/proposals.
Scale indicators10 records
Recent moves2 records
Expansion highlights5 records
Heartbeats competitors and assessment
Company assessmentBroad incumbents
- Rackspace Technology: Global cloud managed services provider offering multi-cloud operations, security, and application management across AWS, Azure, and GCP. Conceptually analogous business model at much larger global scale, with active Japan operations competing for enterprise multi-cloud outsourcing.
- Internet Initiative Japan (IIJ): One of Japan's largest internet and cloud infrastructure providers offering managed cloud services, hosting, and network operations. A broader incumbent operating overlapping cloud management capabilities that compete with Heartbeats in multi-cloud managed services.
- SCSK Corporation: Major Japanese system integrator and IT services company (Sumitomo Corporation group) offering managed services, cloud operations, and infrastructure support across AWS and other platforms. Competes with Heartbeats for enterprise IT infrastructure outsourcing mandates in Japan.
- BIPROGY (formerly Nihon Unisys): Major Japanese IT services firm offering system integration, cloud, managed services, and security operations. A broad incumbent competing with Heartbeats for managed infrastructure and security operations work at large Japanese enterprises.
- IDC Frontier (IDCF): Japanese cloud and data center operator offering IaaS, hosting, and managed services. Both a technology partner and adjacent competitor for cloud infrastructure management customers in Japan.
- Macnica Networks: Japanese IT distribution and services firm offering cloud, security, and managed services through its Macnica Networks division. Overlaps with Heartbeats on managed security and cloud operations for Japanese enterprises.
- TIS Inc. Large Japanese IT services group providing system integration, cloud, and managed services to enterprise clients. A broad incumbent with overlapping cloud operations and managed infrastructure capabilities competing for similar enterprise customers.
Direct peers
- Cloud Ace: Japan-headquartered cloud MSP and AWS Premier Tier partner offering AWS consulting, managed operations, and security services. Directly comparable as another specialist AWS-led managed services firm in Japan competing for similar enterprise and mid-market customers.
- NRI Secure Technologies: One of Japan's largest dedicated Managed Security Service Providers (MSSPs), offering 24/7 SOC, vulnerability diagnostics, and security operations consulting. Highly comparable as a Japanese MSSP competing for the same regulated enterprise security budget that SecureOps+ targets.
- Serverworks (KDDI): Japanese AWS-focused managed services provider with similar business model of full-lifecycle AWS support, 24/7 monitoring, and managed security. Acquired by KDDI in 2020, it is the most direct cloud MSP competitor to Heartbeats in the Japanese market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Heartbeats social profiles
Digital presenceHeartbeats compliance and trust
Trust signalCompliance9 records
Heartbeats financial estimates
Financial estimateRevenue estimate
Valuation estimate
Heartbeats leadership team
Management profileNumber of profiles
Profiles6 records
Heartbeats funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Heartbeats M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Heartbeats
What does Heartbeats do?
Heartbeats is a Managed Service Provider (MSP) offering 24/365 IT infrastructure operations, server monitoring, managed security, and cloud migration services primarily on AWS, Azure, GCP, and domestic Japanese clouds. The company sells recurring managed service contracts (full managed, monitoring, SecureOps+, AWS billing agency) and operates a proprietary secure file transfer SaaS product called Kozutumi that has reached 3,000+ enterprise customers.
Is Heartbeats a public or private company?
Heartbeats is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Heartbeats founded?
Heartbeats was founded in 2005. It employs 51 to 100 people.
Where is Heartbeats based?
Heartbeats is headquartered in Tokyo, Japan, in the Asia region.
How does Heartbeats make money?
Six revenue lines are on record. Full Managed Service (フルマラソンサービス) is the primary driver. The others are server Monitoring Initial Response Service (サーバー監視一次対応サービス), AWS Billing Agency Service (AWS請求代行サービス), kozutumi Secure File Transfer (重要ファイル転送サービス), security Services (SecureOps+, Security Implementation/Operation Outsourcing) and cloud Migration and Consulting Services.
Who are Heartbeats's main competitors?
Broad incumbents on record are Rackspace Technology, Internet Initiative Japan (IIJ), SCSK Corporation, BIPROGY (formerly Nihon Unisys), IDC Frontier (IDCF), Macnica Networks and TIS Inc.. Direct peers are Cloud Ace, NRI Secure Technologies and Serverworks (KDDI).
Does Heartbeats have an API?
No public API is recorded for Heartbeats.
What industry is Heartbeats in?
Heartbeats's product category is Managed IT Infrastructure Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 541513 and its SIC code is 7370.