DataTel Communications

What DataTel Communications does

DataTel Communications is a privately held managed IT and telecommunications services provider headquartered in Meridian, Idaho, founded in 1962. It delivers managed IT, cybersecurity, managed voice, networking, and carrier services to small and mid-market businesses across six western US states (Idaho, Oregon, Washington, Utah, Arizona, Nevada) from offices in Meridian, Twin Falls, and Hillsboro/Portland. Its core technology stack is Microsoft-focused (Microsoft 365, Azure) supplemented by a 24/7/365 Security Operations Center providing EDR, SIEM, and incident response, along with managed VoIP/UCaaS, SD-WAN, structured cabling, surveillance cameras, and Backup/DR (DRaaS).

The company operates two go-to-market delivery models — Fully Managed IT, where DataTel assumes complete ownership of IT infrastructure, security, and helpdesk, and Co-Managed IT, where it augments an existing internal IT team with security depth, compliance support, and after-hours coverage. Revenue is generated primarily through recurring monthly managed services subscriptions, supplemented by project-based professional services and pass-through carrier/circuit billing. Pricing is quote-based and not publicly disclosed. Go-to-market is consultative and sales-led, leveraging free no-obligation IT security and infrastructure assessments, localized SEO for each service city, and content marketing via its 'Knowledge Nuggets' blog.

DataTel serves approximately 2,000+ customers with a 38-person team, including a mix of SMB, mid-market, government, manufacturing, healthcare, and nonprofit accounts. Notable customers include UES (4,000 users across 100+ sites consolidated onto a single IT framework following 30 acquisitions), City of Emmett, Idaho Virtual Academy (20+ year relationship), and OGA (17-year relationship). The company's stated value proposition centers on a single accountable partner covering Managed IT, VoIP, Cybersecurity, Networking, Cloud, Backup/DR, and Carrier Management under one contract, with an emphasis on proactive monitoring and 24/7 SOC-led threat response.

Name

DataTel Communications

Legal name

DataTel

Website

https://datatelco.com

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

11–50 employees

Short description

DataTel Communications is a privately held managed IT, cybersecurity, voice, and networking services provider founded in 1962, serving 2,000+ small and mid-market businesses across Idaho, Oregon, Washington, Utah, Arizona, and Nevada through Fully Managed and Co-Managed delivery models with a 24/7 SOC and dedicated US-based engineering teams.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Wired Telecommunications Carriers (517111), Telecommunications (517)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industries

Network Services & Managed Data Center Networking (HDABAFAM), Data Center Infrastructure Management (DCIM) (HDABANAB)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud management
• VoIP services
• Network infrastructure

Headquarters

HQ city

Meridian

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services including monitoring, security, helpdesk support, cloud management, and network management. Delivered as fully managed or co-managed arrangements with monthly or annual billing.
2. Professional Services: IT consulting, project-based implementations, security assessments, and expert-led IT projects for deployments and upgrades.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

DataTel Communications is a managed IT services provider delivering fully managed and co-managed IT services to small and mid-market businesses across the Western United States. Its core offering bundles cybersecurity with a 24/7/365 Security Operations Center, Microsoft 365 cloud management, network and server management, device management, backup and disaster recovery (DRaaS), and managed voice/VoIP services under a single contract with one accountable partner.

Product overview

DataTel Communications is a managed IT services provider offering a comprehensive portfolio of technology services primarily through its Fully Managed IT and Co-Managed IT delivery models. The core offering centers on managed IT infrastructure including cybersecurity with dedicated SOC monitoring, cloud management (Microsoft-focused), and network/server/device management. The company also provides managed voice services including VoIP Business Phone (Hosted PBX), Contact Center, UCAAS Consulting, and Mitel Phone Systems. Networking capabilities include SD-WAN, POTS Line Replacement, Carrier Services, Cabling, and Cameras with integrated AI. Additional services include Backup & Disaster Recovery (DRaaS) and 911 Inform E911 compliance solutions through a partnership. The company operates under co-managed and fully-managed engagement models to serve organizations with or without internal IT teams.

Differentiator

Problem solved

Functional benefit

Products and services

• Fully Managed IT Complete ownership of IT infrastructure, security, endpoints, and helpdesk for organizations without internal IT teams, providing a single accountable partner for all technology operations.
• Co-Managed IT Works alongside existing internal IT teams to fill gaps in coverage, security depth, compliance rigor, and after-hours monitoring for organizations that already have IT staff.
• Cybersecurity and SOC Monitoring 24/7/365 threat detection and response from a dedicated Security Operations Center, including EDR, SIEM, incident response, advanced email filtering, endpoint detection, firewall management, and employee security training for SMBs needing enterprise-grade security.
• Cloud Management Full Microsoft 365 deployment, migration, and ongoing management with secure cloud infrastructure for distributed and remote teams.
• Network and Server Management Proactive network monitoring, server management, patching, and documentation for all devices, users, and sites.
• VoIP Business Phone (Hosted PBX) Modern cloud-hosted phone systems that are reliable, scalable, and fully managed, replacing aging on-premise PBX systems for businesses.
• SD-WAN Software-Defined Wide Area Network solutions for optimized network performance, reliability, and security across distributed locations.
• Carrier Services Carrier coordination and circuit management including broadband, MPLS, and fiber connections with 24/7 monitoring and preferred pricing passed to customers.
• Backup and Disaster Recovery (DRaaS) Immutable, encrypted backups with tested recovery plans offering Cold, Standard, or Premium tiers for recovery from 24 hours to near-zero downtime.

Quantifiable outcome

• 50% fewer end-user support tickets than clients of competing providers
• +1 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• 911 InformcoreStrategic or Co-development PartnerDataTel partnered with 911 Inform to offer Next-Generation workplace safety and E911 compliance solutions. The joint solution ensures compliance with Kari's Law and RAY BAUM's Act, provides accurate real-time location data, and enhanced situational awareness for 911 emergency responses. DataTel handles infrastructure expertise while 911 Inform provides the emergency communication platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• CDW: Major IT solutions and managed services provider serving SMB through enterprise. Competes for the same mid-market managed services wallet with broader scale and procurement leverage.
• SHI International: Large IT services and solutions provider offering managed services, hardware procurement, and professional services. Broader portfolio but overlaps meaningfully in managed IT and Microsoft-centric cloud delivery.
• Kyndryl: Large managed infrastructure services provider spun out of IBM. Increasingly targets mid-market managed services as enterprise cloud demand softens; broad incumbent threat to regional MSPs.
• Ricoh (IT Services Division): Document and IT services company with managed IT, cybersecurity, and cloud practices serving SMB and mid-market. Overlaps in managed services positioning and customer acquisition channels.
• Computacenter: Global enterprise IT infrastructure services provider with managed services, networking, and end-user computing practices. Larger and more enterprise-focused but competes in mid-market managed services.

Regional players

• US Signal: Midwest-based managed IT, cloud, voice, and DR provider. Similar portfolio (managed IT, VoIP, backup/DR) but anchored in a different geography; serves as a useful comparable for regional MSP economics.

Direct peers

• ConvergeOne: National managed services and unified communications provider with overlapping VoIP, networking, and managed IT offerings. Larger scale but operates in the same customer conversations.
• Ntiva: Mid-market managed IT, cloud, and cybersecurity MSP serving SMB to mid-market customers nationwide. Closest comparable in business model, customer segment, and service mix; similar size and PE-backed growth trajectory.
• Meriplex: Managed IT, cybersecurity, and cloud services provider focused on SMB and mid-market with regional offices. Operates the same fully-managed and co-managed delivery models with comparable customer profile.
• Coretelligent: Managed IT, cybersecurity, and cloud provider serving SMB and mid-market regulated clients (financial services, healthcare, life sciences). Comparable co-managed and fully-managed model with compliance depth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/datatelco
• Facebookfacebook.com/datatelco680
• LinkedInlinkedin.com/company/datatel-communications

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DataTel Communications