Love Your Patient Contact Center

What Love Your Patient Contact Center does

Love Your Patient Contact Center (LYP Health Management, legal entity LYP Contact Center, LLC) is a US-based, healthcare-exclusive business process outsourcing company founded in 2013 in Cincinnati, Ohio, with corporate headquarters in Knoxville, Tennessee. The company provides 24/7/365 inbound patient scheduling, outbound patient engagement campaigns, back-office administrative support, revenue cycle management, and healthcare consulting services to hospitals, health systems, specialty practices (15+ providers), FQHCs, health insurers, and specialty pharmacies across more than 18 specialty areas including orthopaedics, oncology, urology, dermatology, and cancer care.

LYP's technology stack centers on EMR/EHR integration with client systems, HIPAA-compliant PHI handling, and a proprietary guided workflow engine that encodes practice-specific protocols to ensure consistent service delivery regardless of which associate handles a call. The company's sister firm, PatientSync, provides a cloud-based communications platform adopted by 98% of LYP clients for operational visibility (call statistics, appointment conversions, patient satisfaction surveys) and omnichannel communications (SMS, email). The company employs 950+ patient care associates and handles 25-30M+ healthcare calls annually.

LYP operates a direct enterprise sales motion targeting medium-to-large healthcare organizations with modular engagement models (on-demand overflow, hybrid staffing augmentation, full outsourcing) priced a la carte. Revenue cycle management is billed at flat hourly rates for client cost forecasting. The company is privately held, was spun off from Path Forward IT in 2021-2023, has no disclosed outside funding, and operates exclusively in the United States. Named enterprise clients include Beacon Orthopaedics, Oncology Hematology Care, Suvida Health Care, Astera Cancer Care, and Urology America.

Name

Love Your Patient Contact Center

Legal name

LYP Contact Center, LLC

Website

https://loveyourpatient.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

LYP Health Management is a US-based, healthcare-exclusive business process outsourcing company providing 24/7 patient scheduling, outbound engagement, back-office, and revenue cycle management services to hospitals, health systems, and specialty practices across 18+ medical specialties.

Ownership category

akta.pro rank

Product category

Healthcare Contact Center Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000), Services-Facilities Support Management Services (8744), Services-Management Consulting Services (8742)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industries

Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO), Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH), Patient Education, Content & Personalized Journey Orchestration (HLACAEAE)

Keywords

• Healthcare contact center
• Patient scheduling services
• Revenue cycle management
• Patient access outsourcing
• Healthcare back office services

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center Services: 24/7/365 inbound call answering and outbound call campaigns for patient scheduling, reminders, and outreach. Services offered on-demand, part-time, or full outsourcing basis.
2. Revenue Cycle Management Services: CPC coder trained RCM teams handling claims, coding, denial management, payment posting. Billed on flat hourly rate allowing clients to forecast costs.
3. Back Office Administrative Services: Prior authorizations, referrals, medical records, indexing, tasking activities, charge worksheets, fax management. A la carte pricing model.
4. Healthcare Consulting Services: Process evaluation, workforce management, staffing optimization consulting engagements

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Love Your Patient Contact Center is a healthcare-exclusive business process outsourcing company that delivers 24/7/365 inbound call answering, outbound patient access campaigns, back-office administrative support, revenue cycle management, and healthcare consulting services to provider organizations. Its HIPAA-trained patient care associates integrate with client EMR/PM systems and use proprietary guided workflow software to function as an invisible extension of the client's front office, enabling single-call resolution, appointment conversion, and revenue cycle efficiency.

Product overview

LYP Health Management is a healthcare-exclusive business process outsourcing (BPO) company offering a modular portfolio of contact center and administrative services. The core offering consists of Patient Scheduling (inbound call center), Care Connect (outbound patient access/outreach), Back Office Services, Revenue Cycle Management, and Healthcare Consulting. These services are delivered by dedicated, HIPAA-trained patient care associates and operate as an invisible extension of client healthcare organizations. The company interfaces with client EMR/PM systems and uses proprietary workflow software, with most clients also utilizing the PatientSync communications platform (from a sister company) for visibility and omnichannel support.

Differentiator

Problem solved

Functional benefit

Products and services

• Patient Scheduling (Inbound Call Answering) 24/7/365 inbound medical call center services with live patient care associates who interface with client EMR/PM systems to handle appointment scheduling, patient inquiries, and call resolution as an invisible extension of the provider's front office.
• Care Connect (Outbound Patient Access Service) Outbound patient engagement and communication services including appointment reminders, patient recall campaigns, rescheduling outreach, pre/post-operative communications, and population health campaigns for preventive screenings, delivered by healthcare-trained associates.
• Back Office Services Administrative support services handling prior authorizations, referrals, medical records indexing and management, document processing, tasking activities, work queues, charge worksheets, fax management, and release of information requests for healthcare organizations. Priced a la carte.
• Revenue Cycle Management Services Comprehensive RCM services including eligibility verification, virtual medical scribing, denial management, batch and real-time coding, charge entry, claims submission, payment posting, accounts receivable follow-up, and credit balance management, delivered by CPC-certified coders on a flat hourly rate billing model.
• Healthcare Consulting Services Strategic advisory and operational efficiency consulting including front-end process evaluation, back-end workflow optimization, referral management assessment, staffing analysis, and RCM process improvements, delivered by clinical and operations experts.

Quantifiable outcome

• 70% increase in PT bookings for orthopedics client through proactive follow-up outreach within 1 day of post-surgical appointments
• +7 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature4 records

Partnerships

One partnership is on record.

• PatientSynccoreTechnology or IntegrationPatientSync is LYP's sister company that developed a cloud-based communications platform. 98% of LYP clients use PatientSync for visibility into call center operations including call statistics, hold times, appointment conversions, and patient satisfaction surveys. PatientSync's guided workflow technology integrates with client EHR systems.

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Foundever (formerly Sitel/Sykes): Large global contact center BPO with healthcare vertical specialization serving payers, providers, and pharmacy clients; comparable in scale and call volume but with broader vertical exposure than LYP.
• Concentrix: Global customer experience BPO with healthcare-specific service lines including patient access, scheduling, and member support, representing a horizontal incumbent competing for healthcare contact center contracts.
• R1 RCM: Public healthcare technology and services company providing end-to-end RCM and patient access solutions to large health systems; competes with LYP for enterprise RCM and patient access contracts.
• Conduent: Diversified business process services provider with a dedicated healthcare division offering patient engagement, member/provider communications, and RCM support, competing in adjacent segments of LYP's market.
• Conifer Health Solutions: Large-scale healthcare services subsidiary offering RCM, patient access, and population health management to health systems nationwide, representing a much larger incumbent with overlapping capabilities.
• Ensemble Health Partners: PE-backed healthcare revenue cycle management and patient access platform serving health systems across the US, with a comparable end-to-end patient access + RCM service bundle.

Emerging players

• MedEvolve: Healthcare RCM technology and services provider offering revenue cycle management and practice management support to physician practices; overlaps with LYP's RCM and back-office service lines.
• HealthCare Support: Healthcare-focused staffing and BPO firm offering RCM, patient access, and administrative staffing to providers; smaller-scale direct competitor with overlapping specialty practice focus.

Direct peers

• Avanza Healthcare Strategies: Healthcare-specialized BPO offering patient access, scheduling, RCM, and back-office services to hospitals and physician practices, with comparable focus on mid-to-large provider organizations.
• Access Healthcare: Healthcare-exclusive business process outsourcing company providing RCM, patient access, and back-office services to US providers and health systems, directly comparable to LYP's service portfolio across scheduling, RCM, and admin support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/LYPHealthManagement
• LinkedInlinkedin.com/company/lyp-health-management

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Love Your Patient Contact Center