PatientSync
- Company typePrivate
- Founded2002
- HeadquartersCincinnati, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What PatientSync does
PatientSync, Inc. is a Cincinnati-based, privately held healthcare technology company founded in 2002 that delivers a cloud-based contact center platform purpose-built for healthcare organizations. The platform is built on Amazon Connect and customized for healthcare, unifying phone, text, and chat communications into a single system with deep EHR and CRM integrations. PatientSync sells primarily to enterprise healthcare customers including specialty practices (oncology, orthopaedics, GI, neurology, radiology, behavioral health), hospitals, and healthcare call centers, serving named organizations such as OrthoAlliance, OneOncology, Tennessee Oncology, New York Cancer & Blood Specialists, BrightView Health, Christ Hospital, and Saint Francis Healthcare. The company employs 101-250 people and operates an enterprise field sales motion with no publicly disclosed pricing; customers are directed to schedule a demo for custom quotes.
PatientSync's product architecture is modular, anchored by a core platform (Agent Connect) and extended through add-on modules: Agent Navigator for customizable agent guidance and protocol-driven scheduling, Virtual Agent for AI-powered multilingual automated responses, CC Insights for real-time and historic analytics, Campaigner for outbound automation, and Experience ML for NLP-based sentiment analysis on transcripts. AI is positioned as a primary differentiator, with a separately branded PatientSync AI surface (patientsync.ai) and a strategic partnership with Telnyx announced 2025-10-22 to power AI-driven voice services. The business model is a SaaS subscription with enterprise contracts; revenue, funding, and ownership details are not publicly disclosed.
PatientSync firmographics
Firmographics- Name
- PatientSync
- Legal name
- PatientSync, Inc.
- Website
- https://patientsync.us
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
PatientSync industry classification
Industry- Product category
- Healthcare Contact Center / Patient Engagement Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
Keywords
Where PatientSync is headquartered
LocationHeadquarters
- HQ city
- Cincinnati
- HQ country
- United States
- HQ region
- North America
Markets served
PatientSync business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: PatientSync operates as a cloud-based SaaS platform delivering patient engagement and contact center solutions to healthcare organizations on a subscription basis. The platform is built on Amazon Connect and offered as a unified communication system covering phone, text, and chat.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
PatientSync product offering
Product offeringCore offering
PatientSync is a cloud-based, healthcare-specific contact center and patient engagement SaaS platform built on Amazon Connect that unifies phone, text, and chat communications for healthcare organizations. It is delivered as a core platform (Agent Connect) extended by modular add-ons—Agent Navigator, Virtual Agent, Experience ML, CC Insights, and Campaigner—and is sold to specialty practices, hospitals, oncology networks, orthopaedic groups, and other healthcare enterprises on a subscription basis with custom pricing. The platform embeds physician-preference scheduling logic, AI-powered virtual agents, NLP-based sentiment analysis, EHR/CRM integrations, and enterprise-grade compliance to replace fragmented legacy patient communication systems.
Product overview
PatientSync is a healthcare patient engagement platform with a modular architecture consisting of a core cloud-based contact center platform (Agent Connect) and multiple add-on modules. The platform is built on Amazon Connect and includes Agent Navigator for agent guidance and scheduling, Virtual Agent for AI-powered automated responses, CC Insights for analytics, Campaigner for outbound automation, and Experience ML for NLP-based sentiment analysis. These products work together to provide a unified communication platform that manages phone, text, and chat interactions integrated with EHRs and CRMs.
Differentiator
Problem solved
Functional benefit
Products and services
- Agent Connect Core cloud-based contact center platform built on Amazon Connect that provides remote, secure access and supports web-based chat, text messaging, and phone calls to a healthcare organization's main number, with automatic recording of calls, texts, and chats for traceability and quality assurance. Sold as the foundation of PatientSync's patient engagement suite to healthcare enterprises including specialty practices, hospitals, and call centers.
- Agent Navigator Customizable agent guidance and patient-scheduling solution that ensures contact center agents follow specific practice protocols and physician preferences on every call, with built-in prompts, workflow updates, and scheduling notes connected to patient records. Designed for healthcare organizations that need to enforce consistent scheduling and protocol adherence across agents and locations.
- Virtual Agent AI-powered virtual agent that answers patient calls instantaneously, delivers information quickly, and reduces call volume to human agents by 60% or more in per-minute handling cost, with multilingual Natural Language Understanding (NLU) supporting nearly any language. Sold to healthcare organizations seeking to automate high-volume patient interactions.
- CC Insights Advanced real-time and historic analytics dashboard module providing deep insights into agent performance, patient interactions, and scheduling patterns, with proactive and on-demand call assessments and monitoring of call types, handle time, and abandonment rates. Used by healthcare organizations to measure agent and contact center performance and support value-based-care reporting.
- Campaigner Outbound campaign automation module that uses agent downtime to create and deliver voice, SMS, and email campaigns for marketing, scheduling, and survey initiatives, with outbound dialing to maximize live customer connections. Sold to healthcare organizations for patient outreach, appointment reminders, and survey campaigns.
- Experience ML Real-time patient experience analysis module that uses Natural Language Processing (NLP) on transcripts of calls and chats to learn patient sentiment, generate contact summaries, evaluate context, and provide precise agent feedback. Sold to healthcare contact centers to improve quality assurance and coaching through automated sentiment and conversation analytics.
Quantifiable outcome
- Reduce per-minute handling costs by 60% or more compared to human agents
- +1 more outcomes
Companies that use PatientSync
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles3 records
PatientSync technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability6 records
Feature7 records
PatientSync partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- TelnyxcorePatientSync selected Telnyx to power AI-driven voice call services for healthcare enterprises. This partnership enables healthcare organizations to improve response times, compliance, and patient experience through Telnyx's private network and AI technology. Telnyx provides the underlying voice infrastructure supporting PatientSync's AI-driven patient communication capabilities.
- Amazon ConnectcorePatientSync's cloud-based platform is built on Amazon Connect, customized and extended for healthcare organizations. Amazon Connect serves as the foundational CCaaS infrastructure upon which PatientSync delivers its patient engagement capabilities.
- Love Your Patient (LYP)minorLove Your Patient (LYP) is listed as a partner on the PatientSync website, indicating a collaborative relationship focused on patient experience and engagement.
Scale indicators1 record
Recent moves5 records
Expansion highlights5 records
PatientSync competitors and assessment
Company assessmentDirect peers
- Relatient: Patient engagement and communication platform purpose-built for healthcare practices, offering appointment reminders, two-way messaging, and patient outreach. Directly comparable to PatientSync's patient communication and outbound campaign capabilities.
- CipherHealth: Healthcare patient engagement and communication platform offering outreach, rounding, and post-discharge follow-up across health systems. Directly comparable as a vertical patient engagement SaaS competing for similar healthcare enterprise budgets.
- PerfectServe: Clinical communication and collaboration platform serving hospitals and physician practices with secure messaging, scheduling, and contact center functionality. Comparable as a healthcare-focused communication platform with provider scheduling workflows.
- Luma Health: Patient engagement platform for specialty practices and health systems offering scheduling, messaging, and outreach automation. Directly comparable as a healthcare vertical SaaS targeting specialty practices and IDNs.
- Artera (formerly WELL Health): Patient communication platform delivering secure messaging, appointment reminders, and broadcast outreach to healthcare organizations. Directly comparable in patient messaging, scheduling, and omnichannel communication functionality.
- TigerConnect: Clinical communication and collaboration platform for hospitals and healthcare organizations, offering secure messaging and provider scheduling. Comparable as a healthcare-focused communication vendor serving hospitals and large practices.
- Intrado (West Corporation): Healthcare communications and patient engagement provider offering contact center, scheduling, and notification solutions to hospitals and physician practices. Comparable as a vertically focused healthcare communication vendor at enterprise scale.
Broad incumbents
- Five9: Generalist cloud CCaaS leader with a dedicated healthcare vertical offering AI virtual agents, omnichannel routing, and EHR integrations. Broad incumbent competing in healthcare contact center deals against PatientSync's specialty focus.
- Genesys: Global cloud and on-premises CCaaS platform with AI orchestration, serving healthcare providers among many industries. Broad incumbent providing horizontal contact center infrastructure that competes for the same healthcare procurement budgets.
- Talkdesk: Cloud CCaaS provider with healthcare-specific AI and integrations, targeting hospitals and patient experience teams. Broad incumbent competing in mid-market and enterprise healthcare contact center deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
PatientSync social profiles
Digital presencePatientSync financial estimates
Financial estimateRevenue estimate
Valuation estimate
PatientSync leadership team
Management profileNumber of profiles
Profiles2 records
PatientSync funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PatientSync M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PatientSync
What does PatientSync do?
PatientSync is a cloud-based, healthcare-specific contact center and patient engagement SaaS platform built on Amazon Connect that unifies phone, text, and chat communications for healthcare organizations. It is delivered as a core platform (Agent Connect) extended by modular add-ons—Agent Navigator, Virtual Agent, Experience ML, CC Insights, and Campaigner—and is sold to specialty practices, hospitals, oncology networks, orthopaedic groups, and other healthcare enterprises on a subscription basis with custom pricing. The platform embeds physician-preference scheduling logic, AI-powered virtual agents, NLP-based sentiment analysis, EHR/CRM integrations, and enterprise-grade compliance to replace fragmented legacy patient communication systems.
Is PatientSync a public or private company?
PatientSync is a private company. It is classified as unknown and is currently operating.
When was PatientSync founded?
PatientSync was founded in 2002. It employs 11 to 50 people.
Where is PatientSync based?
PatientSync is headquartered in Cincinnati, United States, in the North America region.
How does PatientSync make money?
One revenue line is on record: saaS Platform Subscription.
Who are PatientSync's main competitors?
Direct peers on record are Relatient, CipherHealth, PerfectServe, Luma Health, Artera (formerly WELL Health), TigerConnect and Intrado (West Corporation). Broad incumbents are Five9, Genesys and Talkdesk.
Does PatientSync have an API?
No public API is recorded for PatientSync.
What industry is PatientSync in?
PatientSync's product category is Healthcare Contact Center / Patient Engagement Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated). Its NAICS code is 5182 and its SIC code is 7372.