Configuretek
ConfigureTek is a North American ServiceNow Premier/Elite implementation partner that sells proprietary accelerators, managed services, and consulting to Fortune 500 enterprises, specializing in CMDB, CSDM, SecOps, ITOM, SAM/HAM, and HRSD foundations.
- Company typePrivate
- Founded2010
- HeadquartersMississauga, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Configuretek does
ConfigureTek is a North American ServiceNow Premier/Elite implementation partner founded in 2010, headquartered in Warsaw, Indiana, with a Canadian delivery office in Mississauga, Ontario. The firm specializes in building ServiceNow platform foundations for large enterprise customers, with deep concentration in CMDB, CSDM, ITOM, SecOps, SAM/HAM, APM, GRC/IRM, and HRSD modules. Its core technical differentiator is a suite of at least nine proprietary, ServiceNow-native accelerators (Service Mapping Factory, CMDB Automation Pack, Pre-flight Checklist, CMDB 360 for Critical Apps, CLUE, Stakeholder Engagement Engine, Unauthorized Change Reporter, Datacenter Migrations Accelerator, and CMDB-as-a-Service) that automate CMDB remediation, CSDM compliance, service mapping, and migration orchestration, with the company claiming 10x speed and cost improvements versus traditional approaches.
The company monetizes through a mix of professional services (T&M and fixed-price implementation projects), 24x7 Follow the Sun managed services, staff augmentation, and ServiceNow license resale, with a direct enterprise field sales motion targeting Fortune 500 customers. Documented reference clients span banking, financial services, insurance, healthcare (including Epic and Cerner EMR environments), retail, manufacturing, energy, public sector, SLED, airlines, and cruise lines, with logos displayed including GE, CNN, Deutsche Telekom, Costco, Delta, Equifax, United Airlines, Disney, and GM. ConfigureTek was recognized as a Top 10 ServiceNow Solutions Provider by CIO Applications in 2019 and is actively positioning around AI-augmented ServiceNow delivery through webinar series on ChatGPT for Enterprise, Codex/CodeGeeX, and AI risk management. The firm is privately held, founder-led (Rohit Viswanadha, Founder & CEO), and reports no institutional funding or M&A activity.
Configuretek firmographics
Firmographics- Name
- Configuretek
- Legal name
- ConfigureTek
- Website
- https://configuretek.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ConfigureTek is a North American ServiceNow Premier/Elite implementation partner that sells proprietary accelerators, managed services, and consulting to Fortune 500 enterprises, specializing in CMDB, CSDM, SecOps, ITOM, SAM/HAM, and HRSD foundations.
- Ownership category
- akta.pro rank
Configuretek industry classification
Industry- Product category
- IT Service Management Consulting
- NAICS
- Computer Systems Design Services (541512), Other Management Consulting Services (541618)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)
- akta.pro secondary industries
- Compliance, GRC Workflow & Audit Automation Platforms (HDAEAHAL), DevOps Consulting & Transformation (BPAEAKAA), Compliance Technology, GRC Platforms & Controls Automation Advisory (BPAHAFAO)
Keywords
Where Configuretek is headquartered
LocationHeadquarters
- HQ city
- Mississauga
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Configuretek business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Professional Services & Implementation Consulting: ConfigureTek earns revenue by providing consulting and implementation services for ServiceNow deployments. Engagements are structured as time-and-materials (T&M) or fixed-price projects. Services include CMDB/CSDM, ITOM, SecOps, SAM/HAM, HRSD, GRC, and APM implementations. Revenue is project-based and recurring through existing client expansions (e.g., Phase II initiatives).
- Managed Services: Ongoing managed services contracts providing 24x7 support across SecOps, ITOM, HAM, SAM, PPM, APM, GRC/IRM, workflows, and administration. Delivered via a Follow the Sun support model. Generates recurring subscription-like revenue from retained clients.
- Staff Augmentation: Providing qualified ServiceNow contractors and FTE candidates to client organizations for project-based or ongoing staffing needs. Revenue is billed at hourly or project rates.
- ServiceNow License Resale: As a ServiceNow Premier Partner, ConfigureTek resells ServiceNow licenses alongside implementation services. Revenue includes margin on license sales as part of bundled enterprise engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Consulting services — T&M or fixed-price project-based pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Configuretek product offering
Product offeringCore offering
ConfigureTek is a ServiceNow Elite/Premier Partner that delivers consulting, implementation, migration, and managed services on the ServiceNow platform. The firm specializes in CMDB/CSDM, ITOM, SecOps, SAM/HAM, GRC, and HRSD solutions, supported by a portfolio of proprietary accelerators and frameworks. Its customer base is primarily large enterprises and Fortune 500 organizations across financial services, healthcare, manufacturing, retail, technology, and the public sector.
Product overview
ConfigureTek is a premier ServiceNow Elite Partner offering a comprehensive portfolio of implementation services, pre-configured accelerators, and managed services built on the ServiceNow platform. The core offering centers on ServiceNow platform implementations with specialized accelerators including the CMDB Automation Pack, Service Mapping Factory, CMDB 360 for Critical Apps, and CMDB as a Service. These integrate with foundational modules across ITOM (Discovery, Service Mapping, Event Management), SecOps (SIR, VR), SAM/HAM, APM, GRC/IRM, HRSD, and Business Continuity Management. The portfolio includes specialized solutions for healthcare (EMR), data center migrations, and AI-enabled automation. ConfigureTek provides both implementation consulting and ongoing managed services with 24x7 support across these ServiceNow capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Pre-flight Checklist: ServiceNow health check and assessment solution
- CMDB Automation Pack
- CMDB 360 for Critical Apps
- Service Mapping Factory
- Datacenter Migrations Accelerator
- Managed Services
Products and services
- ServiceNow Implementation Services End-to-end implementation, configuration, and integration of the ServiceNow platform across CMDB, ITOM, SecOps, SAM/HAM, GRC, IRM, HRSD, and Legal Service Delivery modules for large enterprises.
- ServiceNow Managed Services Ongoing post-implementation support, administration, and optimization of ServiceNow environments, including instance health monitoring, upgrade support, and continuous improvement.
- CMDB Automation Pack Proprietary accelerator that automates CMDB population, reconciliation, and health checks to accelerate ServiceNow CMDB deployments.
- Service Mapping Factory Accelerator that automates the creation of service maps within ServiceNow to speed up application-aware visibility.
- CMDB 360 for Critical Apps Accelerator providing a 360-degree view of configuration items and dependencies for business-critical applications.
- CMDB as a Service Managed offering for ongoing CMDB maintenance, health, and governance delivered as a subscription-like service.
- Discovery & CMDB Foundation Foundational accelerator package to bootstrap ServiceNow Discovery and CMDB implementations.
- Service Graph CMDB Foundation Accelerator enabling adoption of ServiceNow's Service Graph CMDB model.
- Event Management Foundation Foundational accelerator to operationalize ServiceNow Event Management and AIOps.
- Security Operations Foundation Accelerator to bootstrap ServiceNow Security Incident Response and Vulnerability Response implementations.
- Datacenter Migrations Accelerator Accelerator that streamlines data center migration projects on the ServiceNow platform.
- CSDM Adoption and Health Services Consulting services and accelerators that help enterprises adopt the Common Service Data Model (CSDM) and maintain CMDB health.
- Pre-flight Checklist Pre-implementation assessment tool/checklist that validates readiness before a ServiceNow go-live.
Quantifiable outcome
- Implementation cost reduction of at least 10x using accelerators
- +8 more outcomes
Companies that use Configuretek
Customer profileNamed customers18 records
Segments8 records
Ideal customer profiles1 record
Configuretek technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability7 records
Feature10 records
Configuretek partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ServiceNowflagshipConfigureTek is a ServiceNow Premier/Elite Partner in North America with deep specialization across CMDB, CSDM, ITOM, CSM, ITSM, SecOps, SAM/HAM, APM, GRC, and HRSD. The partnership involves joint customer engagements (e.g., Top 5 Bank project was brought in by ServiceNow and the customer jointly), co-marketing, and referral of implementation opportunities. ConfigureTek is recognized on ServiceNow's partner locator and develops proprietary accelerators for the ServiceNow platform.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Configuretek competitors and assessment
Company assessmentDirect peers
- GlideFast Consulting: ServiceNow Elite Partner and pure-play consultancy with deep CMDB, ITOM, SecOps, and HRSD specializations serving enterprise clients — the closest head-to-head competitor to ConfigureTek in terms of partner tier, ServiceNow focus, and boutique delivery model.
- Crossfuze: ServiceNow-focused partner with strong CMDB/CSDM, ITOM, and SAM practice serving mid-market and enterprise — directly comparable ServiceNow implementation partner with similar scope and accelerator-style offerings.
- Acorio (now part of NTT DATA): Was one of the largest pure-play ServiceNow Elite Partners (acquired by NTT DATA in 2021), specializing in ITSM, CSM, HRSD, and security — comparable ServiceNow boutique-to-scale-up trajectory before acquisition.
- Optimum Consulting: Boutique ServiceNow Elite Partner specializing in ITSM, HRSD, and digital transformation for enterprise customers — comparable boutique size, ServiceNow specialization, and customer profile.
- Eagle Dream Technologies: ServiceNow Elite Partner focused on federal and enterprise digital transformation with strong ITSM, CMDB, and SecOps practices — comparable ServiceNow-focused boutique serving regulated customers.
- TEAM Informatics: ServiceNow Elite Partner providing consulting, implementations, and managed services for ITSM, ITOM, HRSD, and security — directly comparable ServiceNow pure-play at similar scale.
Broad incumbents
- Slalom: Global management and technology consulting firm with a strong, named ServiceNow practice (which absorbed Acorio) — competes with ConfigureTek on mid-market and enterprise ServiceNow engagements from a broader delivery scale.
- Deloitte (ServiceNow practice): Big Four advisory firm with a global ServiceNow practice delivering enterprise-scale CMDB, SecOps, GRC, and HRSD transformations — competes with ConfigureTek for large ServiceNow implementation deals.
- Accenture (ServiceNow practice): Global system integrator with a strategic ServiceNow Elite partnership and dedicated ServiceNow business group delivering large-scale enterprise implementations — relevant peer as a top-tier ServiceNow global delivery competitor.
- Cognizant (ServiceNow practice): Global IT services firm with a ServiceNow-focused practice (which acquired Crossfuze) covering ITSM, ITOM, HR, and digital transformation — comparable ServiceNow partner at global scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Configuretek social profiles
Digital presenceConfiguretek financial estimates
Financial estimateRevenue estimate
Valuation estimate
Configuretek leadership team
Management profileNumber of profiles
Profiles1 record
Configuretek funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Configuretek M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Configuretek
What does Configuretek do?
ConfigureTek is a ServiceNow Elite/Premier Partner that delivers consulting, implementation, migration, and managed services on the ServiceNow platform. The firm specializes in CMDB/CSDM, ITOM, SecOps, SAM/HAM, GRC, and HRSD solutions, supported by a portfolio of proprietary accelerators and frameworks. Its customer base is primarily large enterprises and Fortune 500 organizations across financial services, healthcare, manufacturing, retail, technology, and the public sector.
Is Configuretek a public or private company?
Configuretek is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Configuretek founded?
Configuretek was founded in 2010. It employs 11 to 50 people.
Where is Configuretek based?
Configuretek is headquartered in Mississauga, Canada, in the North America region.
How does Configuretek make money?
Four revenue lines are on record. Professional Services & Implementation Consulting is the primary driver. The others are managed Services, staff Augmentation and serviceNow License Resale.
Who are Configuretek's main competitors?
Direct peers on record are GlideFast Consulting, Crossfuze, Acorio (now part of NTT DATA), Optimum Consulting, Eagle Dream Technologies and TEAM Informatics. Broad incumbents are Slalom, Deloitte (ServiceNow practice), Accenture (ServiceNow practice) and Cognizant (ServiceNow practice).
Does Configuretek have an API?
No public API is recorded for Configuretek.
What industry is Configuretek in?
Configuretek's product category is IT Service Management Consulting. Its primary akta.pro industry code is HDAEALAK, IT Governance, Risk & Compliance (IT GRC) Platforms, with a secondary code of HDAEAHAL, Compliance, GRC Workflow & Audit Automation Platforms. Its NAICS code is 541512 and its SIC code is 7373.