Crosstown

What Crosstown does

Crosstown Courier Service is a privately owned, DOT-licensed, fully insured regional courier and logistics provider headquartered in Littleton, New Hampshire (with a mailing address in Blackstone, Massachusetts), established in 1998. The company delivers point-to-point and scheduled courier services across New England, with marketing copy indicating cross-country coverage as well. Its core products are organized into three point-to-point service tiers — Rush (1-hour local pickup, 24/7/365), Express (4-hour pickup and delivery during business hours), and Standard (same-day delivery on orders called in before 11:00 AM) — and a ROUTED scheduled/periodic delivery service for daily or weekly recurring shipments, complemented by a warehousing offering. Deliveries are executed via a three-class owned fleet covering Car (0-300 lbs), Van (0-1500 lbs), and Truck with liftgate (0-10,000 lbs).

Underlying operations rely on third-party dispatch and tracking software accessed through an e-courier client portal, with marketing claims of "the latest tracking technology" used to proactively manage service problems and a 20-minute driver response guarantee plus an on-time-or-free service pledge. The company does not describe any proprietary AI/ML systems, in-house technology platform, or integration ecosystem beyond this portal.

Go-to-market is sales-led and direct, anchored by long-tenured relationships — most prominently the U.S. Department of Veterans Affairs, served for 15+ years on scheduled and on-demand records storage and delivery — supplemented by other businesses and professionals across multiple industries. Revenue is generated through transaction-fee per-delivery pricing for Rush/Express/Standard, recurring/subscription-style pricing for routed scheduled routes, and warehousing fees. Pricing is quote-based and not publicly disclosed. Marketing presence is minimal: a Squarespace-hosted website, no app, no disclosed social channels, and acquisition driven primarily by direct relationships and reputation rather than digital channels. Note: a different company also named "Crosstown," a climate-tech startup developing CO2-free gas turbine technology, raised CHF 3M in 2025 — this is a separate entity and not affiliated with Crosstown Courier Service.

Name

Crosstown

Legal name

Crosstown Courier Service

Website

https://crosstowncourierservice.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Short description

Crosstown Courier Service is a privately owned, DOT-licensed New England regional courier and logistics provider, founded in 1998, offering point-to-point, scheduled, and warehousing delivery services to government agencies (notably the U.S. Department of Veterans Affairs), businesses, and professionals.

Ownership category

akta.pro rank

Product category

Courier and Logistics Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (49221)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

High‑Value / Secure Courier (Jewelry, Cash, Sensitive Items) (TLAAADAH)

Keywords

• Courier services
• Logistics services
• Scheduled deliveries
• Warehousing services
• Records delivery

Headquarters

HQ city

Chicopee

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Courier Delivery Services: Point-to-point delivery services with three weight classes (Car 0-300 lbs, Van 0-1500 lbs, Truck with liftgate 0-10,000 lbs) and three service levels (Rush, Express, Standard). Revenue generated through delivery fees based on weight and service speed tier.
2. Warehousing Services: Courier logistics warehousing services for businesses requiring storage and scheduled delivery solutions.
3. Routed/Scheduled Deliveries: Scheduled/periodic deliveries for daily or weekly shipments with pre-arranged schedules at cost savings, supporting single or multiple shipments.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels1 record

Core offering

Crosstown Courier Service delivers courier, warehousing, and logistics solutions for businesses, professionals, and government agencies. Its offering centers on three tiers of point-to-point delivery (Rush 1-hour, Express 4-hour, Standard same-day) executed across three vehicle classes (Car 0-300 lbs, Van 0-1500 lbs, Truck with liftgate 0-10,000 lbs), supplemented by scheduled/routed periodic deliveries and warehousing services.

Product overview

Crosstown Courier Service is a single, unified courier and logistics service offering point-to-point delivery (RUSH with Rush/Express/Standard tiers) and scheduled periodic deliveries (ROUTED), complemented by warehousing services. All services are delivered through a fleet of three vehicle classes (Car 0-300 lbs, Van 0-1500 lbs, Truck with liftgate 0-10,000 lbs) with a guaranteed 20-minute driver response time and on-time delivery promise.

Differentiator

Problem solved

Functional benefit

Products and services

• RUSH (Point-to-Point Delivery) Direct, point-to-point courier delivery service where a driver goes straight to the pickup location and then directly to the delivery destination without delay. Available in three service levels: Rush (RSH) with 1-hour local pickup 24/7/365, Express (EXP) with local pickup and delivery within 4 hours during normal business hours, and Standard (STD) for local pickup and delivery same day with calls in before 11:00 AM. Offered across three vehicle/weight classes: Car (0-300 lbs), Van (0-1500 lbs), and Truck with liftgate (0-10,000 lbs).
• ROUTED (Scheduled/Periodic Deliveries)
• Warehousing

Quantifiable outcome

• Driver to door within 20 minutes
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• Reliable Couriers: US-based same-day and scheduled courier with multi-class vehicle coverage and government/SMB clients. Directly comparable to Crosstown on service tiers, fleet breadth, and target customer mix.
• Express Courier Service (Boston/Northeast): Northeast regional courier offering rush, scheduled, and on-demand point-to-point delivery. Comparable geographic concentration, government/enterprise client base, and three-tier service model.
• Cosmos Express Courier: On-demand courier serving the Northeast with same-day, rush, and warehousing options. Matches Crosstown's Courier-Logistics-Warehousing positioning and SMB/government customer mix.
• Bond Courier Service: Regional courier with multi-vehicle-class fleet and scheduled/routed delivery. Comparable on service breadth, vehicle tiers, and emphasis on long-term business relationships.
• Velocity Couriers: Same-day and routed courier with on-time guarantees and tiered service levels. Direct functional peer on service model, dispatch commitment, and customer mix.
• Priority Courier Services: Regional courier offering rush, express, and scheduled deliveries with multi-class vehicle support. Direct functional comparable on service tiers, fleet mix, and SME/government client focus.

Broad incumbents

• OnTrac: Large regional parcel network providing time-sensitive shipping across multiple US regions. Comparable parcel/courier category at much greater scale, representing the broader competitive set Crosstown competes against for enterprise business.
• US Pack (Cox Automotive): Established same-day courier and final-mile distribution provider with multi-class vehicles and scheduled routes. Comparable breadth of tiered courier services at national scale.

Emerging players

• AxleHire: Tech-enabled same-day and next-day regional courier targeting retailers and enterprises with API-driven booking. Comparable same-day use cases and three-tier service model, but with a heavier software/tech layer than Crosstown.
• Veho: Tech-enabled last-mile and same-day courier with branded driver experience, real-time tracking, and enterprise APIs. Comparable on courier function and SMB/enterprise delivery; represents the digital-first competitive frontier.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/crosstown-courier-service

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crosstown