What USPack Logistics does

USPack Logistics (legal entity US Pack Logistics, LLC) is a privately held, nationwide final-mile delivery provider founded in 1986 and headquartered in Orlando, Florida. The company specializes in same-day and next-day delivery services across three primary verticals — healthcare (hospitals, labs, clinical trials, specialty pharmacies with HIPAA-compliant operations), retail (national retailers, footwear brands, pool distribution), and big & bulky (furniture, fitness equipment, white-glove delivery with installation and haul-away) — and also serves auto parts distribution, financial services, and optical/oncology labs. USPack runs an asset-light operating model with approximately 650 corporate employees and a national network of 6,000+ independent contracted drivers, facilitating more than one million deliveries per month through crossdocks in major metro areas within a 125-mile radius of active markets.

The company's service portfolio is organized around its proprietary ADDI (Adaptive Delivery Driven Intelligence) technology platform, which provides smart routing, GPS-based geofencing, real-time tracking, customer satisfaction tools, enterprise schedule planning, and fleet analytics, with route optimization delivered via a partnership with Omnitracs. USPack offers nine core service modules including On-Demand Courier Delivery, Routed Delivery, Retail Pool Distribution, Postal Infusion (hybrid USPS final-mile), Deliver from Store, Crossdock Operations, White Glove Delivery & Assembly, Big & Bulky Solutions, and Electric Vehicle Final Mile Delivery, plus two specialized sub-brands — USPack Healthcare and USPack Critical Mile.

USPack generates revenue primarily through transaction-fee-based final-mile delivery services sold via direct enterprise field sales to Fortune 500 companies, major hospital systems, and national retailers, with custom multi-year contracts based on delivery volume and service requirements. The company augments service revenue through ADDI's managed analytics and reporting capabilities, holds ISCPO security certification and HIPAA compliance, and was named 2017 Home Depot Box Truck Carrier of the Year. Leadership includes CEO Mark Glazman, founder/Chairman Peter Glazman, CRO Daniel Byrne, CFO Dave Hunter, COO Frank Powell, and CIO Tim Ramsey; the company raised a Series 4 round from NewSpring in 2015 and acquired Fleetgistics in 2018.

Name

USPack Logistics

Legal name

US Pack Logistics, LLC

Website

https://gouspack.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

USPack Logistics is a privately held, nationwide final-mile delivery provider founded in 1986 that uses an asset-light network of 6,000+ independent contracted drivers and its proprietary ADDI platform to serve Fortune 500 healthcare, retail, and big & bulky enterprise clients with same-day and next-day services.

Ownership category

akta.pro rank

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Final Mile Delivery Services: Core logistics services including on-demand courier delivery, routed delivery, retail pool distribution, delivery from store, crossdock operations, and white glove delivery. Revenue generated through service fees based on delivery volume and service level requirements.
2. Healthcare Logistics: Specialized delivery services for healthcare sector including hospital systems, labs, clinical trials, and pharmacies with HIPAA-compliant operations
3. White Glove Services: Premium delivery with installation and assembly services for furniture, fitness equipment, healthcare equipment with haul-away capabilities
4. Logistics Technology Platform: ADDI platform providing data analytics, tracking, and reporting services as part of delivery operations

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

USPack Logistics is a final mile delivery provider that plans, executes, and manages same-day and scheduled delivery services for enterprise customers across healthcare, retail, big & bulky, and auto parts verticals. All services are powered by its proprietary ADDI technology platform, which provides real-time tracking, route optimization, API integrations, and analytics. The company operates a nationwide network of crossdocks and 6,000+ independent contractor drivers to deliver more than 1 million packages per month.

Product overview

USPack Logistics is a final mile delivery provider offering a portfolio of service modules organized around its proprietary ADDI (Adaptive Delivery Driven Intelligence) technology platform. Core service offerings include On-Demand Courier Delivery, Routed Delivery, Retail Pool Distribution, Postal Infusion, Deliver from Store, Crossdock Operations, White Glove Delivery & Assembly, Big & Bulky Solutions, and Electric Vehicle Final Mile Delivery. The company operates two specialized sub-brands: USPack Healthcare (medical courier services with HIPAA compliance) and USPack Critical Mile (high-consequence time-sensitive deliveries). All services are powered by the ADDI platform, which provides route optimization, real-time tracking, forecasting, and fleet analytics capabilities. The company also maintains a nationwide network of crossdocking facilities to support rapid distribution.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 50% increase in next-day orders and 30% year-over-year sales growth for major home improvement retailer
• +6 more outcomes

Named customers10 records

Segments5 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability5 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core.

• OmnitracscoreTechnology or Integration · 1 January 2021USPack contracted with Omnitracs, the industry-leading route optimization solution, to guide their team of over 6,000 drivers. Through GPS tracking, Omnitracs provides real-time data for route optimization decisions.
• BearWarecoreTechnology or IntegrationBearWare is the inventory tracking platform used across the footwear retailer's network. USPack trained all drivers in BearWare and built a custom API integration with their e-Courier logistics software.
• e-CouriercoreTechnology or IntegrationUSPack uses e-Courier logistics software integrated with BearWare platform for real-time delivery tracking and inventory reconciliation.
• USPS (United States Postal Service)coreStrategic or Co-development PartnerPostal infusion service leverages existing USPS routes for final mile delivery, allowing retailers to drastically reduce delivery times and costs by utilizing pre-existing postal infrastructure.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• RXO Last Mile: Spun off from XPO, RXO Last Mile specializes in big & bulky, white glove, and home delivery — directly comparable to USPack's Big & Bulky and White Glove service lines for furniture and fitness equipment.
• OnTrac: Large regional parcel carrier (formerly LaserShip) providing ground shipping and last-mile delivery across the US — broader portfolio than USPack but directly competes for retail and e-commerce final-mile volume.
• FedEx SameDay City: FedEx's same-day and priority on-demand courier service operating across major US metros — a larger incumbent with overlapping courier and routed final-mile capabilities for enterprise customers.

Direct peers

• MedSpeed: Healthcare-only medical courier and logistics provider serving hospitals, labs, and health systems — the closest pure-play comparable to USPack Healthcare's HIPAA-compliant delivery operations.
• Roadie: Crowdsourced same-day delivery network acquired by UPS, providing on-demand courier and routed delivery across the US — directly overlapping with USPack's on-demand courier and routed final mile offerings.
• AxleHire: Same-day and next-day last-mile parcel delivery provider focused on e-commerce shippers — comparable to USPack's routed and retail pool distribution services for enterprise customers.
• Veho: Tech-enabled last-mile delivery startup focused on e-commerce and same-day shipping using a crowdsourced driver model — a direct competitor to USPack's routed and on-demand courier services for retail shippers.
• Dolly: On-demand big & bulky and furniture delivery platform using independent contractor drivers — competes head-to-head with USPack's white glove and big & bulky solutions for retailers and consumers.

Emerging players

• GoShare: On-demand delivery platform for big & bulky items using independent contractor drivers with trucks and vans — comparable to USPack's big & bulky and white glove delivery for furniture, appliances, and building materials.
• Shipt: Target-owned same-day delivery platform using independent contractor shoppers for last-mile fulfillment — overlaps with USPack's deliver-from-store and on-demand capabilities, particularly in retail and big & bulky categories.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/uspack-logistics

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about USPack Logistics