GXA
GXA is a Texas-based managed IT services firm selling a Virtual IT Department model — vCIO and vITM leadership, cybersecurity, cloud, and AI governance — on subscription contracts to mid-market businesses (20–500 employees) across regulated industries from 11 Texas locations.
- Company typePrivate
- Founded2004
- HeadquartersRichardson, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What GXA does
GXA Network Services, Inc. (operating as GXA) is a Texas-based managed IT services firm founded in 2004 and headquartered in Richardson. The company sells a unified 'Virtual IT Department™' model — a branded architecture separating strategic leadership (vCIO) from day-to-day IT operations (vITM) — delivered through two engagement models: gComplete™ for fully outsourced IT and gPartner™ for co-managed environments that augment internal teams. Underlying services span gAdvisors™ (fractional CIO/ITM leadership), gShield™ (cybersecurity with 24/7 SOC and Managed Detection and Response, integrating Mimecast, Proofpoint, and Abnormal Security on top of Microsoft 365), gCloud™ (private cloud, Azure, backup/DR, network), gTransform™ (AI governance and automation advisory), and gWeb™ (inbound digital marketing).
The platform runs primarily on Microsoft 365 and Microsoft Azure, with Vanta used for compliance automation. GXA maintains SOC 2 Type II attestation and ISO 9001:2015 certification, holds Microsoft Solutions Partner status, and is a registered veteran-owned business. Operationally, the company reports a 15-minute average ticket response time, 44,810 problems solved in 2025, and 24/7/365 support, delivered from a headquarters office plus 11 Texas service locations spanning the DFW metroplex, Austin, Houston, and San Antonio. Leadership includes CISSP-certified President & CEO George Makaye, CIO Cory Buls, CISO Calvin Fuller, and AI Advisor Jason Knight.
Revenue is generated through subscription per-user-per-month contracts priced at roughly $100–$250/user (a 50-employee client typically pays $5,000–$12,500/month for fully managed service), supplemented by project-based work and gWeb™ digital services. The go-to-market targets Texas mid-market businesses (20–500 employees) across regulated verticals — healthcare, financial services, manufacturing, professional services, commercial real estate, AEC, education, nonprofit, technology, and sports — combining direct sales with free Tech-Vision Audits, an AI Readiness Score assessment, webinar series, and referral partners. GXA is privately held, founder-led, has received no disclosed institutional funding, and has been recognized on the Inc. 5000 list three times (2014, 2019, 2020).
GXA firmographics
Firmographics- Name
- GXA
- Legal name
- GXA Network Services, Inc.
- Website
- https://gxait.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- GXA is a Texas-based managed IT services firm selling a Virtual IT Department model — vCIO and vITM leadership, cybersecurity, cloud, and AI governance — on subscription contracts to mid-market businesses (20–500 employees) across regulated industries from 11 Texas locations.
- Ownership category
- akta.pro rank
GXA industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industries
- Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)
Keywords
Where GXA is headquartered
LocationHeadquarters
- HQ city
- Richardson
- HQ country
- United States
- HQ region
- North America
Offices14 records
Markets served
GXA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services (Fully Managed): Comprehensive IT department replacement model. GXA acts as the complete IT department including vCIO strategic leadership, vITM operational management, 24/7 helpdesk support, gShield cybersecurity, gCloud infrastructure, and vendor management. Priced per user per month with predictable monthly fees.
- Co-Managed IT Services: Partnership model augmenting existing internal IT teams. GXA provides Tier 2/3 escalation, vCIO strategy, security operations, and after-hours coverage while internal team handles Tier 1 helpdesk. Lower per-user pricing than fully managed reflecting shared responsibilities.
- Project-Based Services: Specific initiatives including office moves, cloud migrations, security audits, or compliance readiness projects. Scoped and priced individually with defined deliverables.
- gWeb Digital Services: Web development, SEO/AEO (Authoritative Engine Optimization), and paid media services bundled as an inbound marketing stack.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully Managed IT - Complete IT department replacement for companies without internal IT staff |
| Subscription | Monthly | Co-Managed IT - Augments existing internal IT team with strategic leadership and escalation support |
| Subscription | Monthly | Billing terms and payment options |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
GXA product offering
Product offeringCore offering
GXA provides outsourced IT management for Texas mid-market businesses through its Virtual IT Department model, combining a dedicated vCIO for strategic IT leadership and 12-month technology roadmaps with a vITM for day-to-day IT operations. The offering bundles 24/7 helpdesk support, cybersecurity (gShield with SOC, MDR, email security, vulnerability management, security awareness training, and vCISO), private cloud and Azure management (gCloud), AI governance services, and on-site visits into a recurring per-user monthly subscription, with co-managed and project-based variants also available.
Product overview
GXA offers a unified Virtual IT Department™ model consisting of two engagement models (gComplete™ for fully outsourced IT and gPartner™ for co-managed IT) built on three foundational service layers: gAdvisors™ (vCIO + vITM strategic and operational leadership), gShield™ (cybersecurity, vCISO, and compliance), and gCloud™ (private cloud, Azure, backup/DR, and network). Growth services include gTransform™ (AI governance and automation) and gWeb™ (web, SEO, paid media). The portfolio provides complete IT management from strategic planning to day-to-day operations, with security integrated throughout rather than sold as an add-on.
Differentiator
Problem solved
Functional benefit
Brands
- gComplete™: Fully outsourced Virtual IT Department service offering
- gPartner™
- gAdvisors™
- gShield™
- gCloud™
- gTransform™
- gWeb™
- GXA Cares™
- Virtual IT Department™
Quantifiable outcome
- 44,810 problems solved for clients in 2025
- +2 more outcomes
Companies that use GXA
Customer profileNamed customers4 records
Segments10 records
Ideal customer profiles1 record
GXA technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability4 records
Feature5 records
GXA partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Solutions Partner status. GXA provides Microsoft 365 administration, Azure cloud management, and utilizes Microsoft licensing. Resells Microsoft 365 and Azure services as part of managed IT offering.
- Pierson FerdinandcoreLaw firm partnership for Texas SB 2610 cybersecurity safe harbor webinar series. Partner Jeremy Rucker (Partner) co-presents with GXA CEO George Makaye on legal framework and compliance requirements for Texas businesses.
- Big 12 ConferenceminorSports organization client with testimonial relationship. Serves as reference customer demonstrating GXA's ability to serve large-scale sports and conference operations.
- Carter BloodCareminorCommunity partnership for blood drive events. Part of GXA Cares community engagement initiative.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
GXA competitors and assessment
Company assessmentDirect peers
- Ntiva: Ntiva is a mid-market managed IT, cloud, and cybersecurity provider with a vCIO-style engagement model similar to GXA. Both target 50-500 employee businesses with bundled helpdesk, security, and strategic IT leadership, and both compete in the same outsourced IT department category.
- Dataprise: Dataprise is a national managed services provider focused on mid-market and enterprise clients across the U.S., offering managed IT, security operations, and cloud services. It is directly comparable to GXA's Virtual IT Department offering but operates at a larger, multi-region scale.
- TekLinks: TekLinks delivers managed IT, cloud, and security services to mid-market organizations with a consultative, vCIO-led model similar to GXA's. Overlap in target customer profile (regulated mid-market, multi-site operations) and service portfolio makes TekLinks a close functional peer.
- Vector Choice: Vector Choice is a Texas-based managed IT and cybersecurity provider serving small and mid-market businesses. It competes directly with GXA in the DFW and broader Texas market with similar bundled managed services and vCIO positioning.
- SWC Technology Partners: SWC Technology Partners is an IT consulting and managed services firm serving mid-market Chicago and national clients with strategic IT leadership, cloud, and security offerings. Its service portfolio and target segment closely mirror GXA's gAdvisors/gShield/gCloud stack.
- NetGain Technology: NetGain Technology provides managed IT, cybersecurity, and cloud services to mid-market clients with a focus on compliance-driven industries. Comparable to GXA in vertical specialization, recurring subscription model, and integrated security stack.
- Structured Communication Systems: Structured Communication Systems delivers managed IT, cybersecurity, and unified communications to mid-market organizations. Like GXA, it bundles helpdesk, security operations, and strategic IT leadership into subscription-based offerings for regulated industries.
Broad incumbents
- TPx Communications: TPx is a national managed IT and UCaaS provider with a broader portfolio spanning networking, voice, and managed security. It overlaps with GXA on managed services and security for SMB/mid-market customers but serves a wider geographic footprint and product set.
Emerging players
- Arctic Wolf: Arctic Wolf is a fast-growing MDR/SOC provider that increasingly competes with GXA's gShield offering. While not a full-service MSP, its security operations platform overlaps with GXA's 24/7 SOC, MDR, and vulnerability management capabilities.
Others
- ConnectWise: ConnectWise is the dominant platform vendor powering thousands of MSPs, including GXA's competitors and potentially GXA itself. It is an adjacent ecosystem participant whose product roadmap and partner economics directly shape GXA's operating model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
GXA social profiles
Digital presenceGXA compliance and trust
Trust signalCompliance2 records
GXA financial estimates
Financial estimateRevenue estimate
Valuation estimate
GXA leadership team
Management profileNumber of profiles
Profiles4 records
GXA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GXA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GXA
What does GXA do?
GXA provides outsourced IT management for Texas mid-market businesses through its Virtual IT Department model, combining a dedicated vCIO for strategic IT leadership and 12-month technology roadmaps with a vITM for day-to-day IT operations. The offering bundles 24/7 helpdesk support, cybersecurity (gShield with SOC, MDR, email security, vulnerability management, security awareness training, and vCISO), private cloud and Azure management (gCloud), AI governance services, and on-site visits into a recurring per-user monthly subscription, with co-managed and project-based variants also available.
Is GXA a public or private company?
GXA is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was GXA founded?
GXA was founded in 2004. It employs 11 to 50 people.
Where is GXA based?
GXA is headquartered in Richardson, United States, in the North America region.
How does GXA make money?
Four revenue lines are on record. Managed IT Services (Fully Managed) is the primary driver. The others are co-Managed IT Services, project-Based Services and gWeb Digital Services.
Who are GXA's main competitors?
Direct peers on record are Ntiva, Dataprise, TekLinks, Vector Choice, SWC Technology Partners, NetGain Technology and Structured Communication Systems. TPx Communications is listed as a broad incumbent. Arctic Wolf is listed as an emerging player. ConnectWise is listed as an others.
Does GXA have an API?
No public API is recorded for GXA.
What industry is GXA in?
GXA's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAEAMAG, Cybersecurity Operations Outsourcing (SOC / SecOps). Its NAICS code is 54151 and its SIC code is 7370.