What Kova does

KOVA Corporation is a privately held New Jersey software company (founded 1997, headquartered in Manahawkin, NJ) that builds public safety and contact center software for two adjacent buyer pools: emergency communications operators (airports, 911/PSAP call centers, public safety agencies) and enterprise contact centers. Its flagship public safety product is KEANS (KOVA Emergency Alert Notification System), an IP-based crash phone and emergency alerting platform that delivers simultaneous communications to loudspeakers, bull horns, strobes, and mobile apps, with 24/7 endpoint monitoring (every device polled every 30 seconds) and FAA AC 150/5210-7E alignment. Complementary products include KAMS (alarm/monitoring for hardware, SNMP, CDR/SMDR, ANI/ALI, and P25 talkgroup traffic) and Audiolog, a multimedia recording and quality-assurance platform for both PSAPs and commercial contact centers.

The technology is delivered via cloud, on-premise, or hybrid deployment, with claimed 99.999% uptime through geographic resiliency, load balancing, and database clustering. A meaningful portion of KOVA's contact center stack is white-labeled or powered by third-party technology partners — notably Verint (which powers Audiolog and the Workforce Optimization suite) and NICE — while its public safety differentiation rests on proprietary integrations into trunked radio systems from Motorola and Harris, and native integrations with Everbridge, Veoci, INDMEX, and FlightAware. In February 2026 KOVA added AI-powered speech-to-text to KEANS, transcribing tower-controller alerts in real time and extracting structured fields (alert type, runway ID, flight number, aircraft type, ETA, fuel, souls on board, wind).

The business model is enterprise software licenses/subscriptions plus professional services (implementation, training, integration), sold through a direct field-sales motion using "Schedule a Call"/"Request a Demo" CTAs and a three-phase Observe–Educate–Optimize engagement. Pricing is undisclosed, quote-based, and structured around solution scope, endpoint count, deployment model, and integration requirements, typically under multi-year contracts. The company holds a GSA Schedule contract enabling federal procurement and is led by owner-president Chris Silva, operating with 11–50 employees primarily across North America.

Name

Kova

Legal name

KOVA Corporation

Website

https://kovacorp.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

KOVA Corporation builds public safety and contact center software — including KEANS airport crash-phone alerting, KAMS monitoring, and Audiolog recording/QA — serving airports, 911/PSAP centers, public safety agencies, and enterprise contact centers across North America via direct enterprise sales.

Ownership category

akta.pro rank

Product category

Public Safety Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Software Publishers (513210), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

Crisis Management & Communications Support (Mass Notification) (BPABANAF)

akta.pro secondary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Public safety software
• Emergency notification systems
• Workforce optimization software
• Call recording software
• Crash phone solutions

Headquarters

HQ city

Manahawkin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Enterprise Software Licenses and Subscriptions: Software solutions sold to enterprises for workforce optimization and public safety applications. Solutions include KEANS, KAMS, Audiolog, and workforce management tools. Deployment options include cloud, premise, or hybrid models.
2. Professional Services: Implementation, training, and integration services. The company follows a three-phase approach: Observe (assess environment), Educate (train team), and Optimize (set up automations).

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Kova develops and sells enterprise software for public safety and contact centers. Its core offerings include KEANS, an IP-based emergency alert notification and crash phone system for airports; KAMS, an alarm and monitoring solution; and Audiolog, a multimedia recording and performance management platform (powered by Verint) used by contact centers and PSAPs. Supporting modules cover workforce management, speech analytics, quality assurance, and enterprise feedback, deployed via cloud, premise, or hybrid models.

Product overview

Kova offers a unified product portfolio combining public safety software solutions (emergency alerting, crash phone systems, recording for PSAPs) with workforce optimization solutions (contact center recording, quality assurance, workforce management, customer feedback). The core products are KEANS (emergency alert notification system) for airports and Audiolog (multimedia recording platform) for contact centers and public safety, both powered through technology partnerships with Verint and NICE. KAMS provides alarm monitoring, while Workforce Management, Enterprise Feedback Management, and Customer Experience Survey Software add scheduling, analytics, and customer feedback capabilities. Additional modules include InsightCenter for incident recreation, SilentPartner for mobile recording, and the Airport Emergency Communications Readiness Assessment tool. The architecture supports cloud, premise, or hybrid deployment.

Differentiator

Problem solved

Functional benefit

Products and services

• KEANS (KOVA Emergency Alert Notification System) IP-based emergency alert notification system providing resilient, simultaneous communications between multiple airport locations, agencies, business partners, and public address systems (loudspeakers, bull horns, audio repeaters). Includes crash phone, medical emergency, fuel spill, wildlife incident, and daily test alert categories for airport environments.
• KAMS (Kova Alarm Monitoring Solution) Alarm and monitoring solution that tracks hardware performance levels, SNMP alerts, CDR/SMDR data, ANI/ALI data, and P25 traffic down to individual talkgroup activity. Addresses inter-solution communication failures before critical events occur.
• Audiolog for Contact Centers Multimedia recording and performance management platform for enterprise contact centers, powered by Verint Systems. Records calls, texts, emails, and web chats; provides speech analytics, quality assurance scoring, and agent performance evaluation on a single tech stack.
• Audiolog for Public Safety Recording and quality assurance solution for public safety applications including 911 call centers. Enables call recording, quality monitoring, and compliance tracking for emergency responders and dispatchers.
• Workforce Management (WFM) Forecasting and scheduling solution with productivity analysis, training, and talent management. Automates agent scheduling to minimize impact on service levels and uses predictive analytics from historical busy seasons.
• Enterprise Feedback Management Software Survey platform that discovers what customers believe about an organization and its products, collecting and analyzing customer feedback to enable necessary action.
• Customer Experience Survey Software Context-sensitive, dynamic customer survey tool that captures information across different contact channels. Transforms unstructured data into actionable information when integrated with speech and text analytics.
• InsightCenter Incident recreation tool within the Audiolog For Public Safety recording system that allows users to recreate incidents using audio, video, and text recordings all in one place. Available in a Remote Edition for off-site access.
• SilentPartner Mobile Recording Solution Mobile recording platform that turns smartphones used by emergency responders on scene into multi-purpose tools for capturing critical information such as interviews and photos. Enables on-the-spot categorization and instant transmission of captured data.

Quantifiable outcome

• Response time improvement of 17 seconds to 3 minutes for airports
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature8 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• VerintflagshipTechnology or IntegrationMajor technology partnership. KOVA integrates Verint systems including Verint Media Recorder for multimedia recording, quality assurance, speech analytics, and workforce management solutions. Verint powers KOVA's Audiolog platform for contact centers and public safety applications.
• NICEcoreTechnology or IntegrationTechnology integration partner. NICE systems integrated with KOVA solutions for contact center optimization and public safety recording applications.
• Eventide CommunicationscoreTechnology or IntegrationTechnology partnership for public safety communications. Eventide provides recording and communications solutions integrated into KOVA's public safety software offerings.
• EverbridgecoreTechnology or IntegrationIntegration partnership. KOVA's KEANS system integrates with Everbridge mass notification platform to extend emergency alerts via text, email, and mobile app beyond the crash phone circuit to personnel not at fixed stations.
• CiscocoreTechnology or IntegrationTechnology and networking partner. Cisco provides networking, cloud, and cybersecurity solutions that support KOVA's IP-based emergency notification and recording systems.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Verint Systems: Verint powers Kova's Audiolog platform and is itself a market-leading workforce optimization and recording vendor. Verint is the most direct peer: it competes head-to-head in multimedia recording, speech analytics, QA, and WFM for both contact centers and public safety, and its product roadmap direction effectively sets the ceiling for Kova's Audiolog roadmap.
• NICE: NICE is a listed core integration partner for Kova and the dominant independent vendor in contact center workforce optimization and public safety recording. NICE competes directly with Audiolog for the same enterprise and PSAP buyers, and as a platform company it can outspend and out-deliver Kova on large multi-site rollouts.
• Eventide Communications: Eventide is a listed technology partner and a recognized provider of voice recording and communications logging for public safety, air traffic control, and 911 dispatch. Eventide competes with Kova's Audiolog for Public Safety product line, particularly with PSAPs and mission-critical communications buyers.
• Everbridge: Everbridge is a key integration partner (KEANS pushes structured alerts into Everbridge for mass notification) and the leading standalone mass notification and critical event management platform. Everbridge competes in adjacent crisis communications and emergency notification deals that Kova also targets at airports and public safety agencies.

Broad incumbents

• Motorola Solutions: Motorola is the dominant incumbent in public safety radio, command center software, and 911 solutions (including the Intrado/Next Generation 911 assets). Kova integrates with Motorola trunked radio systems but competes for the same PSAP and public safety IT budget, where Motorola's scale and broad portfolio represent a significant incumbent threat.
• Genesys: Genesys is a leading contact center and customer experience platform with embedded WFO capabilities. Genesys overlaps with Kova's Audiolog for Contact Centers on the recording, quality, and WFM modules, though Genesys is a much broader, cloud-native CCaaS platform rather than a WFO specialist.
• Five9: Five9 is a major cloud contact center provider with its own WFO and speech analytics suite. While Five9's primary focus is CCaaS rather than safety-critical emergency communications, it competes for the same enterprise contact center budget pool that Kova's Audiolog product targets.
• Cisco (Webex Contact Center): Cisco is a listed core technology and networking partner that also offers Webex Contact Center, a cloud contact center platform. Cisco competes with Kova for enterprise contact center infrastructure spend and underpins much of the underlying networking that Kova's IP-based solutions depend on.

Emerging players

• Carbyne: Carbyne is an emerging cloud-native 911/NG911 and emergency communications platform with AI-driven transcription and location. Carbyne competes with Kova's public safety recording and quality assurance offering at progressive PSAPs, particularly where buyers want a modern, cloud-delivered alternative to legacy on-premise systems.

Regional players

• Atos (Unify/OpenScape): Atos's Unify business provides contact center and unified communications solutions, particularly strong in European government, defense, and public sector accounts. It is comparable to Kova's enterprise contact center and public safety recording business, though primarily serving EMEA rather than North America.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/kovacorp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kova