ZP Better Together

What ZP Better Together does

ZP Better Together, LLC is a private communication accessibility company founded in 2007 and headquartered in Austin, Texas. It provides sign language interpreting solutions and assistive technology for Deaf and Hard-of-Hearing individuals in the United States, operating under the ZVRS and Purple sub-brands. Its core offering is Video Relay Service (VRS), a federally funded program that enables deaf and hard-of-hearing users to place phone calls via on-demand ASL interpreters through videophones, mobile apps (Z5 and P3), and the browser-based CloudVP platform; the service operates 24/7 and reaches over 45 countries internationally. The company has expanded the platform with professional interpreting services (Video Remote Interpreting, Scheduled Virtual Interpreting, Onsite Interpreting, and CART real-time captioning), a hardware notification device (POP), iOS-optimized Live Captions, and enterprise integrations including ZP for ZOOM and Video Relay for Business.

The business operates a dual revenue model. The consumer-facing VRS stream is free to eligible end users and funded through US government reimbursement programs under the Telecommunications Relay Service framework — a managed-services contractually reimbursed model. The enterprise stream offers subscription-based workplace accessibility solutions — Video Relay for Business, VRI, and onsite interpreting — sold via direct enterprise sales to organizations employing deaf and hard-of-hearing staff and seeking ADA-compliance support. Distribution occurs through government-funded self-service account registration, mobile app stores, enterprise field sales, and international access channels. Headcount is in the 1,001-5,000 range.

In early 2025, ZP Better Together was acquired by LanguageLine Solutions, the world's leading interpretation provider and second-largest language services provider globally with annual revenues exceeding $1.1 billion. ZP continues to operate as a subsidiary brand under LanguageLine's accessible communication portfolio. Leadership comprises Jeff Cordell as CEO and Norman Chan as CSMO.

Name

ZP Better Together

Legal name

ZP Better Together, LLC

Website

https://zpconnect.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ZP Better Together provides federally funded Video Relay Services and sign language interpretation technology for Deaf and Hard-of-Hearing individuals and enterprises across the US, operating under the ZVRS and Purple brands as a subsidiary of LanguageLine Solutions.

Ownership category

akta.pro rank

Product category

Communication Accessibility Services

NAICS

Translation and Interpretation Services (54193), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Assistive Hearing & Communication Access (Captioning, Hearing Support, Transcription) (EDAFAKAC)

akta.pro secondary industries

Video Conferencing & Meetings (HDAIAHAI), Deaf/Hard of Hearing & Vision Services (Audiology, Interpreting, Orientation & Mobility) (EDAJAKAI)

Keywords

• Video relay services
• Sign language interpreting
• Communication accessibility
• Deaf hard of hearing services
• Workplace accessibility solutions

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Government-funded Video Relay Services: VRS is a free service funded by the US Government, providing free video relay calls for deaf and hard-of-hearing individuals. Revenue comes from government contracts and reimbursement programs.
2. Enterprise Workplace Solutions: Business-focused interpreting and accessibility solutions for enterprises employing deaf and hard-of-hearing individuals, including Video Relay for Business, VRI, and onsite interpreting services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

ZP Better Together provides sign language interpreting and communication access technology for Deaf and Hard-of-Hearing individuals. Its core consumer offering is Video Relay Services (VRS) — free, government-funded video calls connecting deaf users to hearing parties via live sign language interpreters, available 24/7 across the U.S. and 45+ countries. The company supplements this with paid enterprise workplace accessibility solutions (Video Relay for Business, VRI, Scheduled Virtual Interpreting, Onsite Interpreting, CART) and a proprietary device/app ecosystem including Z5 & P3 videophones, CloudVP browser access, ZP for ZOOM, sivo and Click2Call mobile apps, Live Captions, the POP notification device, and an Apple Suite.

Product overview

ZP Better Together is a comprehensive communication accessibility platform providing sign language interpreting solutions and technology for Deaf and Hard-of-Hearing individuals across consumer, enterprise, and mobile contexts. The portfolio includes Video Relay Services (VRS) as the core consumer offering (government-funded, available 24/7 to U.S. and 45+ countries), supplemented by professional interpreting services (VRI, Scheduled Virtual Interpreting, Onsite Interpreting, and CART). The company offers its own device ecosystem (Z5 & P3 videophones) alongside platform integrations (CloudVP browser-based, ZP for ZOOM, Apple Suite), mobile applications (sivo, Click2Call), and hardware (POP notification device). Live Captions provide real-time transcription on iOS and Android. Spanish Video Relay extends services to Spanish-speaking users. ZP Better Together operates as an acquired brand under LanguageLine Solutions (2025), which retained the company's position as the world's leading interpretation provider and second-largest language services provider overall.

Differentiator

Problem solved

Functional benefit

Brands

• ZVRS: Video Relay Service brand providing sign language interpreting solutions for deaf and hard-of-hearing individuals.
• Purple

Products and services

• Video Relay Services (VRS)
• Video Remote Interpreting (VRI)
• Scheduled Virtual Interpreting (SVI)
• Onsite Interpreting
• CART (Communication Access Real-time Translation)
• Z5 & P3
• CloudVP
• ZP for ZOOM
• Apple Suite
• Spanish Video Relay
• sivo
• Click2Call
• POP (Notification Device)
• Live Captions
• Video Relay for Business

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

One partnership is on record.

• LanguageLine SolutionscoreStrategic or Co-development Partner · 1 January 2025ZP Better Together was acquired by LanguageLine Solutions in early 2025 as part of LanguageLine's expansion of accessible communication capabilities for Deaf and Hard-of-Hearing communities. LanguageLine is the world's leading interpretation provider and second-largest language services provider overall with annual revenues exceeding $1.1 billion.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Convo Communications: Convo is an FCC-certified VRS provider offering relay services, VRI, and interpreting solutions to Deaf/HoH consumers and businesses. It competes head-to-head with ZP Better Together (and its ZVRS/Purple brands) in the regulated US VRS market.
• Sorenson Communications: Sorenson is one of the largest FCC-certified Video Relay Service providers in the US, offering VRS, on-site interpreting, and video remote interpreting to the Deaf and Hard-of-Hearing community. It is the closest direct competitor to ZP Better Together in core VRS.
• Purple Communications: Purple Communications is operated as a sub-brand of ZP Better Together for VRS and communication access. While organizationally integrated, it functions as a discrete brand competing in the same VRS marketplace.
• GlobalVRS: GlobalVRS is an FCC-certified Video Relay Service provider offering VRS, VRI, and interpreting services to the Deaf and Hard-of-Hearing community, competing directly with ZP in the same regulated US market.
• ASL Services Inc. ASL Services provides on-site and remote sign language interpreting, CART, and consulting for businesses, government, and education. Comparable to ZP's enterprise interpreting and CART offerings serving Deaf/HoH end users.

Emerging players

• Microsoft Accessibility (Translator / Teams Live Captions): Microsoft provides AI-powered captioning, translation, and accessibility features within Teams and the broader Microsoft 365 ecosystem. While not a direct VRS peer, it represents an emerging competitive substitute for some of ZP's captioning and accessible-meeting use cases.
• Stratus Video (AMN Healthcare): Stratus Video, now part of AMN Healthcare, provides video remote interpreting across multiple languages including ASL, serving healthcare enterprises. Comparable to ZP's VRI business in healthcare and adjacent verticals.

Regional players

• GoAmerica / Interpretek: Interpretek provides on-site and remote sign language interpreting services primarily within the US. Comparable to ZP's VRI/Onsite Interpreting offerings for enterprise customers needing ASL access.

Others

• LanguageLine Solutions: LanguageLine Solutions is the parent company of ZP Better Together following the early 2025 acquisition and the world's leading interpretation provider with over $1.1B in revenue. It is the strategic acquirer and overlay organization rather than a direct product competitor.

Broad incumbents

• CyraCom International: CyraCom is one of the largest US providers of telephone and video interpretation services across spoken languages, including ASL. A broad incumbent in language services with overlapping interpretation capabilities adjacent to ZP's accessibility focus.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ZVRS
• Facebookfacebook.com/like.zvrs
• LinkedInlinkedin.com/company/csdvrs-llc
• Instagraminstagram.com/zvrs

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZP Better Together