What PIDAS does

pidas AG is a DACH-region managed IT services company founded in 1987 that provides outsourced end-user IT support to large enterprises and public-sector organizations. The company operates Service Desk, Field Support, AI-powered chatbots, and physical IT vending automation, supporting more than 200,000 end-users across Switzerland, Austria, Germany, and Hungary from delivery centers in Dübendorf, Vienna, Graz, Munich, and Budapest. Its customer base spans healthcare (Hirslanden, Inselgruppe, Kantonsspital Aarau, Senevita), financial services (Schaffhauser Kantonalbank, die Mobiliar, Axpo), public administration (Stadt Wien, Land Steiermark), telecommunications (Swisscom), media (Sky), automotive (Magna International), and pharmaceuticals (Sandoz).

The company's product platform is branded NEXT, integrating human "Support Champions" with proprietary AI agents, voice automation, and IT vending machines (IT-Automat cora, developed by sister company cora technology solutions AG). The NEXT Experience Platform connects multiple AI agents, knowledge sources, and third-party systems into an "Agent Workspace" that handles password resets, ticket creation, and routine IT queries across text and voice channels. Strategic technology partnerships with IBM (Agentic AI) and Matrix42 (ITSM integration) anchor the AI capabilities. The company also offers IT-Consulting (ITIL documentation, service-organization transformation) and an Integrity Platform for compliance reporting.

pidas generates revenue primarily through multi-year managed service contracts priced per supported end-user under custom SLA terms; pricing is not publicly disclosed. Distribution is direct enterprise field sales with dedicated account managers serving C-level and IT decision-makers in the DACH region, supported by content marketing, the Digital Leaders Xchange event series, and the annual IT-Support Kompass market study. pidas is a wholly owned subsidiary of the Swiss polydata group and operates through local subsidiaries in Germany (pidas Deutschland GmbH), Austria (pidas Österreich GmbH), and Hungary (pidas Hungary Kft), with approximately 400 employees across the four countries.

Name

PIDAS

Legal name

pidas AG

Website

https://pidas.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

pidas AG is a DACH-region managed IT services company that delivers outsourced end-user IT support, including service desk, field support, AI chatbots, and IT vending automation, to large enterprises and public-sector clients across Switzerland, Austria, Germany, and Hungary.

Ownership category

akta.pro rank

Product category

Managed IT Support Services

NAICS

Computer Systems Design and Related Services (54151), Other Management Consulting Services (541618)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Managed IT services
• IT service desk support
• IT field support
• AI-powered IT automation
• IT consulting services

Headquarters

HQ city

Dübendorf

HQ country

Switzerland

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Comprehensive outsourced IT Service Desk and Field Support services delivered as managed services with dedicated teams and SLA-based performance metrics
2. IT Consulting and Training: Advisory services for IT service organization setup, optimization, ITIL documentation, and process improvement
3. IT Automation Solutions: Implementation and operation of AI chatbots, IT automatons, and automation solutions for IT support

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

PIDAS is a managed IT services company that develops, optimizes and operates IT end-user support for large enterprises and public-sector organizations across the DACH region. It delivers outsourced IT Service Desk, on-site IT-Field Support, and AI-powered automation (IT-Chatbot, IT-Automat cora) under its integrated NEXT IT-Support solution, complemented by IT consulting, training and an integrity/whistleblowing platform. Services support over 200,000 end-users from delivery centers in Switzerland, Austria, Germany and Hungary.

Product overview

PIDAS offers an integrated IT support ecosystem branded as NEXT IT-Support, combining human expertise with intelligent automation. The core portfolio consists of IT-Service Desk (first-line phone/chat/email support), IT-Field Support (on-site assistance), and the AI-powered IT-Chatbot for automated query handling. The company also operates cora, an intelligent IT vending machine for 24/7 self-service equipment distribution. All services are delivered through the NEXT Experience Platform, which connects Support Champions (human agents), AI chatbots, and automated systems including voice automation. The offering extends to IT-Consulting for service organization optimization and an Integrity Platform for compliance reporting. PIDAS supports over 200,000 end-users across Switzerland, Austria, Germany, and Hungary from offices in Dübendorf, Vienna, Graz, Munich, and Budapest.

Differentiator

Problem solved

Functional benefit

Brands

• NEXT: Integrated total solution for modern IT end-user support consisting of engaged Support Champions, powerful bots, and intelligent IT vending machines.
• NEXT Experience Platform
• cora

Products and services

• NEXT IT-Support Integrated overall solution combining engaged Support Champions, powerful bots, and intelligent IT-automaten to provide comprehensive modern IT end-user support for large enterprises.
• IT-Service Desk First-level IT support service handling end-user requests via phone, email, and chat, with scalable services and standardized ITSM processes for large enterprise customers.
• IT-Field Support On-site IT support service covering hardware issues, equipment delivery, coordination of walk-in areas, and physical support visits for end-users at customer locations.
• IT-Chatbot AI-powered chatbot providing 24/7 IT support via conversational interface. Handles routine queries such as password resets, ticket creation, and FAQ responses without human intervention; supports multiple languages and integrates with existing IT service infrastructure.
• IT-Automat cora Intelligent IT vending machine from sister company cora technology solutions AG, providing 24/7 self-service issuance, return, and lending of IT equipment and accessories such as cables, keyboards, and devices, reducing IT-Field Support workload.
• IT-Consulting Advisory services for building and optimizing IT service organizations, including ITIL framework documentation, service process design, and support organization transformation consulting.
• NEXT Experience Platform Proprietary platform enabling the transition from traditional chatbots to intelligent Agent Workspaces. Connects multiple AI agents, knowledge sources and third-party systems for an enhanced, autonomous IT support experience.
• Integrity Platform Whistleblowing platform for reporting potential misconduct or violations of laws and regulations anonymously to the compliance department, accessible to PIDAS employees and third parties.

Quantifiable outcome

• Over 200,000 IT end-users supported globally
• +7 more outcomes

Named customers18 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• cora technology solutions AGcoreStrategic or Co-development Partner · 1 January 2026Sister company providing IT automat cora. Strategic partnership for integrated IT automation solutions including joint events (Digital Leaders Xchange) and technology co-development. cora technology solutions AG is a related party under the polydata company group.
• digital health center bülach (dhc)coreStrategic or Co-development Partner · 1 January 2026Membership in the largest interdisciplinary network in Swiss healthcare for digitalization. Network connects startups, companies, and service providers to drive digital transformation in healthcare. Provides access to CIOs, Head of IT, and IT managers for knowledge exchange and innovation programs.
• IBMcoreTechnology or IntegrationStrategic technology partnership involving AI and ITSM integration. IBM serves as technology partner for AI initiatives including Agentic AI and enterprise automation solutions. Joint webinars and thought leadership on AI in IT support.
• AveniqcoreChannel Partner/ Reseller/ DistributorLong-standing partnership with Aveniq for IT services delivery in the Swiss market
• SwisscomminorChannel Partner/ Reseller/ DistributorPartnership for IT services collaboration with Swisscom
• KapschminorChannel Partner/ Reseller/ DistributorPartnership for IT services delivery, particularly in the Austrian market
• Matrix42coreTechnology or IntegrationTechnology partnership for ITSM integration. Joint webinars on combining AI with ITSM systems for intelligent IT service management
• Great Place To Work SchweizminorOthersThought leadership partnership featuring Dr. Patrick Mollet as keynote speaker at Digital Leaders Xchange 2026 on workplace culture in the AI era

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Computacenter: UK-listed IT services provider with deep DACH operations (Germany, Austria, Switzerland) offering managed services, workplace support, and IT infrastructure. Directly comparable as a managed IT services competitor to enterprise clients in PIDAS's core DACH markets, though significantly larger and broader in scope.
• Bechtle AG: Germany's largest IT system house and managed services provider, with strong DACH presence and growing IT services and workplace support portfolio. Overlaps with PIDAS on enterprise IT support contracts and competes for the same IT decision-makers.
• CANCOM: German-listed provider of IT infrastructure, managed services, and workplace solutions with strong presence in DACH. Comparable as a managed IT services and end-user support competitor with broader cloud and infrastructure offerings.
• Arvato (Bertelsmann): Global BPO and IT services arm of Bertelsmann operating major delivery centers across Europe. Comparable in service desk and IT support delivery scale, though operating as part of a much larger diversified group.

Direct peers

• SVA System Vertrieb Alexander: German system integrator and IT services company offering data center, workplace, and managed services to enterprise and public sector clients across DACH. Closely comparable mid-sized competitor for IT support and service desk contracts.
• Allgeier SE: German IT services group offering managed services, IT consulting, and software solutions across DACH. Directly comparable mid-to-large IT services competitor for enterprise service desk and support contracts.
• msg systems: German IT consulting and services firm with strong insurance, banking, and public sector focus in DACH. Comparable as a mid-to-large enterprise IT services competitor with overlapping customer segments.
• Axians (Vinci Energies): European IT services brand of Vinci Energies operating across DACH and broader Europe with managed services, workplace, and IT infrastructure offerings. Comparable as a regional IT services competitor with similar customer profiles.
• Stefanini Group: Global IT services and consulting firm with strong nearshore delivery model and significant DACH presence. Comparable as a managed IT services competitor with similar multilingual delivery capabilities.
• getronics: Global IT services provider with strong European presence offering managed services, workspace, and cloud solutions. Comparable as a mid-sized managed services competitor in the DACH and broader European enterprise market.

Market position

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pidas
• Xx.com/PIDASccc

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PIDAS