Doubleknot

What Doubleknot does

Doubleknot is a cloud-based integrated management and fundraising software platform purpose-built for admissions-based nonprofits and cultural organizations in North America. The platform unifies timed ticketing and admissions, membership and multichannel fundraising, event registration, education and group sales, a mobile point-of-sale application branded Sales Station, and a constituent relationship management (CRM) module inside a single database, with add-on modules for online store e-commerce, gift cards and loyalty, text-to-give mobile donations, and a communications suite. The product is delivered as a SaaS platform with native mobile apps on iOS and Android, supports digital mobile membership cards, and integrates with ClearView CRM (bidirectional), Salesforce (via Veevart), Stripe (with built-in chargeback management), and Zapier for workflow automation. The company is privately held as Doubleknot, LLC, operates under the Togetherwork corporate umbrella, and was founded in the late 1990s by Joseph Garappolo with headquarters in Columbus, Ohio and an additional East Coast service center.

The company serves more than 300 nonprofit organizations across the United States and Canada, with disclosed customer concentrations in zoos and aquariums (the majority of its base), 20+ museums and science centers, 20+ nature centers and botanical gardens, children's museums, and Boy Scout, Girl Scout, and Scouting America councils. Go-to-market is a direct enterprise sales motion with consultative demos, recurring weekly webinars, and an inbound content marketing program; pricing is quote-based on annual subscriptions and is not publicly disclosed. The company complements its software with professional services including custom onboarding, data conversion, branding configuration, POS hardware installation, and unlimited email and phone support including after-hours coverage. Notable named customers include Houston Zoo, The Magic House (St. Louis Children's Museum), Chippewa Nature Center, and Nevada Northern Railway Museum; a documented case study cites a 400% increase in online donations for a museum switching from a competing platform, and another cites approximately $30,000 in annual savings from digital membership cards.

Name

Doubleknot

Legal name

Doubleknot, LLC

Website

https://doubleknot.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Doubleknot provides a cloud-based integrated ticketing, membership, fundraising, POS, and CRM platform for admissions-based nonprofits and cultural attractions across North America, serving 300-plus zoos, museums, nature centers, and scouting councils as a subsidiary of Togetherwork.

Ownership category

akta.pro rank

Product category

Nonprofit Management Software

NAICS

Religious, Grantmaking, Civic, Professional, and Similar Organizations (813), Professional Organizations (81392)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Membership Organizations (8600)

akta.pro primary industry

Meeting & Event Program Technology (Registration, Apps, Badging) (THACAFAB)

akta.pro secondary industries

Lead Capture / Lead Retrieval & Badge Scanning Tools (THAHAFAF), Destination & Venue Reservation Systems (DMO/MICE) (THALADAI)

Keywords

• Nonprofit management software
• Ticketing and admissions
• Membership and fundraising
• Cultural attractions platform
• Mobile point of sale

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription (SaaS): Doubleknot provides integrated management software as a subscription service to nonprofits and cultural organizations. The platform combines ticketing, membership management, fundraising, event registration, POS, and CRM capabilities in a unified system. Organizations pay for access to the integrated platform with various modules including admissions, membership, education, events, and mobile POS.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Doubleknot provides a cloud-based integrated management and fundraising SaaS platform for admissions-based nonprofits and cultural attractions. The unified system combines timed ticketing and admissions, membership and fundraising, event registration, education and group sales, mobile point-of-sale (Sales Station), and constituent relationship management on a single database. It serves zoos, aquariums, museums, science centers, nature centers, botanical gardens, children's museums, and scouting councils across North America.

Product overview

Doubleknot is an all-in-one integrated software platform for nonprofits and cultural organizations. The core platform combines ticketing/admissions, membership management, fundraising, event registration, education/group sales, point-of-sale (Sales Station), and constituent relationship management (CRM) into a unified system. The platform offers vertical-specific solutions for zoos/aquariums, museums/science centers, nature centers/botanical gardens, children's museums, and scouting councils. Additional modules include the Communications Suite (email marketing automation), Online Store (e-commerce), gift cards/loyalty, and text-to-give mobile donations. The platform is delivered as a cloud-based SaaS with mobile apps for iOS and Android, supported by professional onboarding services and unlimited customer support.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 400% increase in online donations for NNRY Historic Museum after switching from Altru to Doubleknot
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• ClearView CRMcoreTechnology or IntegrationClearView CRM supports a direct, bidirectional integration with Doubleknot. By leveraging these two solutions together, organizations can eliminate data silos, improve communications, and drive greater engagement. The integration allows Doubleknot's registration and transaction data to automatically transfer to supporter profiles in ClearView CRM.
• StripecoreTechnology or IntegrationDoubleknot integrates with Stripe for payment processing. Organizations using Stripe can access a built-in chargeback portal within Doubleknot for managing and responding to payment disputes without leaving the Doubleknot interface.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Blackbaud Altru: Blackbaud is the dominant nonprofit/cultural-attraction software suite, and Altru is its specific product for zoos, museums, and cultural organizations. Doubleknot has explicitly displaced Altru at customer sites (e.g., NNRY Historic Museum), making it the most direct competitive reference point.
• Galaxy Digital (Community Brands): Community Brands' Galaxy suite provides association management software including member databases, events, fundraising, and online communities. Targets overlapping nonprofit/membership-based organizations and competes for similar budget allocations.
• Active Network (Community Brands / Global Payments): Active Network provides registration, ticketing, and activity-management software for parks, recreation, camps, and community organizations. Directly comparable in event registration, camp management, and youth-organization functionality that overlaps with Doubleknot's scouting and education verticals.
• Salesforce Nonprofit Cloud: Salesforce's nonprofit offering provides CRM, program management, fundraising, and analytics for nonprofit organizations. A broader incumbent against which Doubleknot positions itself; Doubleknot even integrates with Salesforce via Veevart as a complementary layer.

Direct peers

• Tessitura Network: Tessitura provides unified CRM, ticketing, fundraising, and membership software to arts and cultural organizations (primarily performing arts centers, but also museums and zoos). Comparable product scope, target customer base, and SaaS delivery model make it a near-direct peer to Doubleknot.
• Veevart: Veevart offers Salesforce-based mobile ticketing, memberships, donations, and event management specifically for museums and cultural institutions. Directly comparable vertical focus, and notably the bridge through which Doubleknot integrates with Salesforce, putting them in adjacent-but-competing positions.

Emerging players

• Givebutter: Givebutter is a modern fundraising and donor-management platform for nonprofits with event ticketing, auctions, and donation pages. Overlaps with Doubleknot's fundraising and event-registration modules, though it is more horizontal across nonprofit types rather than specifically cultural attractions.
• Cuseum: Cuseum provides digital engagement, mobile apps, and visitor-experience tools specifically for museums and cultural institutions. Smaller and narrower than Doubleknot but addresses overlapping buyer needs around mobile visitor engagement.
• Qgiv: Qgiv provides online fundraising, donation forms, event registration, and auction software for nonprofits. Overlaps with Doubleknot's fundraising and event modules, though it is more horizontal across nonprofit types.
• Zartico: Zartico provides destination and visitor analytics for DMOs, tourism bureaus, and cultural attractions. Complementary to Doubleknot in the same zoo/museum/attraction buyer base but focuses on data and analytics rather than operational software.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hellodoubleknot

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doubleknot