Name

Graven, Austin, & Drake

Legal name

Graven Austin & Drake, LLC

Website

https://gad-inc.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Colorado Springs

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Outbound Telemarketing Services: GAD provides outbound B2B and B2C telemarketing campaigns, including lead generation, audience development, and sales campaigns. Revenue is generated through campaign-based managed services, likely billed hourly or per-performance metrics (e.g., per completed call, per qualified lead).
2. Inbound Call Center Services: GAD offers inbound order taking, customer support, and overflow coverage for B2B and B2C clients. Available in dedicated, shared, and hybrid environments, billed at hourly rates or per usage minute rates depending on environment type.
3. eCommerce Customer Support: Outsourced customer support for eCommerce and Shopify stores, including live chat, SMS text, email, IVR, help desk, order taking, and sales retention. Provided as a managed service with 24/7 availability.
4. Event Marketing & Sales: Telemarketing campaigns for event registration, trade shows, webinars, seminars, and professional CE programs, driving attendance and engagement before and after events.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Graven, Austin, & Drake is a business process outsourcing call center that provides managed inbound and outbound telemarketing services for publishers, membership organizations, healthcare/dental companies, agricultural firms, religious/non-profits, and eCommerce brands. Its offerings span inbound order taking and customer support, outbound B2B and B2C telemarketing, B2B lead generation, audience development for trade publications, event marketing and registration, and 24/7 eCommerce customer support including live and AI-enabled chat. Campaigns are executed by trained agents on dedicated, shared, or hybrid environments using proprietary predictive dialing, SmartScripter, IVR, SMS qualification, and CRM-integrated technology hosted in a HIPAA- and PCI-DSS-compliant datacenter.

Product overview

Graven, Austin, & Drake (GAD) operates as a business process outsourcing company offering a unified suite of call center and marketing support services. The core offering consists of seven integrated service modules: Inbound Call Center Services (order taking with sales mentality), Outbound B2B Telemarketing, B2B Lead Generation, Outbound B2C Telemarketing, B2B Audience Development, Event Marketing & Sales, and eCommerce Customer Support. These services are powered by proprietary technology platforms including the Predictive Dialing System and SmartScripter for campaign management, and complemented by an SMS-based subscriber qualification platform. GAD serves multiple industries including publishing, trade publishing, healthcare/dental, agriculture, membership organizations, and religious/non-profits, with operations spanning domestic call centers and nearshore facilities in Kingston, Jamaica.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Call Center Services 24/7 inbound order-taking and customer service for B2B and B2C clients with an outbound sales-oriented mentality, including cross-sell and up-sell techniques, available in dedicated, shared, or hybrid environments.
• Outbound Business-to-Business (B2B) Telemarketing B2B telemarketing campaigns communicating logical benefits and financial advantage, with qualified agents, in-depth training, and hands-on account management for complex high-ticket products and services.
• B2B Lead Generation Identification and development of qualified leads (MQLs and SQLs) for clients' internal sales teams, including cold-call lead generation, content marketing lead qualification, and CRM integration.
• Outbound Business-to-Consumer (B2C) Telemarketing B2C telemarketing campaigns emphasizing telemarketing regulations and compliance, with friendly, empathetic agents and TCPA-compliant dialing plans.
• B2B Audience Development Develops engaged audiences for publishers through measurable engagement, integrated lead generation, email collection rate improvements, and wireless/mobile contact optimization, including micro-community development.
• Event Marketing & Sales Telemarketing-driven event promotion including event registration, tradeshows, webinars, professional CE programs, seminars, and cold-call attendee marketing.
• eCommerce Customer Support Outsourced 24/7 customer support for eCommerce and Shopify stores including live and AI-enabled chat, SMS text, email, IVR, customer care, sales retention, order taking, and help desk services.

Quantifiable outcome

• Over 1 million completed trade publication requests in 2020, 2022, and 2024
• +7 more outcomes

Named customers12 records

Segments9 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• Alliance for Audited Media (AAM)coreStrategic or Co-development Partner · 1 May 2024GAD achieved and maintained AAM Certified Partner Program recertification (2024, 2025), recognizing GAD's commitment to quality, audit transparency, and streamlined processes for AAM-audited publishers. AAM accepts audited data directly from GAD as a certified partner. GAD's SMS-based subscriber qualification platform was included as part of this certification, with the platform audited by AAM.
• BPA WorldwidecoreStrategic or Co-development Partner · 7 December 2022GAD was the first organization to achieve BPA Certified Partner Program certification (December 2022). BPA reviewed GAD's policies, processes, technologies, and controls for audience qualification standards. As a certified partner, BPA accepts audited data directly from GAD, streamlining the audit process for publishers. This partnership is central to GAD's value proposition for publishers.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Liveops: US-based on-demand contact center services provider with a network of remote agents. Directly comparable to GAD in serving enterprise clients with inbound/outbound call center and customer support services at similar mid-market scale.
• Working Solutions: US-based remote contact center BPO providing inbound customer support, sales, and lead generation services. Closely comparable to GAD in mid-market BPO positioning, distributed agent model, and customer support outsourcing focus.
• Arise Virtual Solutions: On-demand virtual contact center platform connecting enterprises with work-from-home agents for customer service and support. Highly comparable to GAD's distributed agent model and customer care service line.
• CIENCE Technologies: B2B outsourced lead generation and sales enablement company providing SDR-as-a-service and appointment setting. Directly overlaps with GAD's B2B lead generation and MQL-to-SQL qualification offerings for similar mid-market B2B clients.
• Belkins: B2B lead generation agency specializing in appointment setting, outbound prospecting, and sales pipeline building. Comparable to GAD in targeting similar B2B clients with outsourced outbound sales development services.

Broad incumbents

• Teleperformance: Global BPO leader with ~400,000 employees offering customer experience management, omnichannel support, and digital integrated business services. Larger and broader competitor to GAD, with overlap on enterprise BPO and customer support services.
• TTEC Holdings: Large publicly-traded customer experience technology and services company with global delivery. Competes with GAD for enterprise BPO and customer support contracts, though at vastly larger scale and with broader omnichannel capabilities.
• Concentrix: Global customer experience solutions provider with ~450,000 employees across technology, BPO, and design services. Overlaps with GAD on customer support and BPO services but operates at enterprise scale across multiple verticals.
• Foundever (formerly Sitel Group): Global CX and BPO provider (formerly Sitel/SYKES) with ~170,000 employees. Overlaps with GAD on inbound/outbound contact center and customer experience services, though with broader geographic and technology footprint.
• Alorica: Privately-held global BPO and customer experience provider with ~100,000 employees. Directly competes with GAD for enterprise contact center and customer support contracts, though with broader omnichannel and digital capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/in/james-graven-13605098

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Graven, Austin, & Drake