Inova Solutions

What Inova Solutions does

Inova Solutions, operating commercially as Geomant, is a provider of real-time visual communication and contact center software solutions serving enterprise customers globally. The company was founded in 1984 and is headquartered in Charlottesville, United States, with a reported headcount of 51–100 employees. Its core technology portfolio includes Geomant Wallboard (real-time and historical dashboards for contact center operations), Geomant Digital (omnichannel digital customer journey tooling), Compliance Recording (secure capture across Microsoft Teams), Desktop Connect (unified agent desktop integrating CRM and telephony), Contact Expert (Skype for Business multi-channel software with IVR/ACD), and EEEBot (AI-driven email automation). The Buzzeasy offering extends the portfolio into cloud-based Contact Center as a Service (CCaaS), and the product suite operates predominantly within the Microsoft Teams / Skype for Business ecosystem alongside integrations with Genesys, Avaya, Verint, Salesforce, ServiceNow, Nuance, Five9, and Cisco.

Name

Inova Solutions

Legal name

Geomant

Website

https://inovasolutions.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

Inova Solutions (operating as Geomant) provides real-time visual communication and contact center software — wallboards, digital channels, compliance recording, and CRM/telephony integration — to enterprise customers across financial services and other verticals globally.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

Keywords

• Contact center software
• Real-time dashboards
• Compliance recording
• CRM telephony integration
• Unified communications

Headquarters

HQ city

Charlottesville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Solutions & Licensing: Geomant provides contact center software solutions including wallboard, digital channels, compliance recording, and desktop integration products. Revenue is generated through software licensing and potentially subscription-based models for cloud solutions like Contact Center as a Service.
2. Professional Services & Implementation: The company provides consulting and implementation services including infrastructure assessment, strategy planning, deployment, testing, and staff training as part of its four-step engagement process.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Inova Solutions is a global provider of real-time visual communication and contact center software solutions. The company develops and sells wallboard dashboards, digital channels for call centers, compliance recording for Microsoft Teams, CRM/telephony integration, multi-channel Skype for Business software, and AI-driven email automation tools, supported by professional integration and implementation services for enterprise customers.

Product overview

Geomant (now part of Graia) offers a unified contact center solutions platform with multiple integrated products. The core portfolio includes Geomant Wallboard (real-time dashboards and reporting), Geomant Digital (omnichannel digital customer journeys), Compliance Recording (secure communication capture for Microsoft Teams), Desktop Connect (CRM and contact center integration), Contact Expert (Skype for Business multi-channel software with IVR), and EEEBot (AI-driven email automation). The Data Collaborator module complements the Wallboard product. Additionally, Buzzeasy provides cloud-based Contact Center as a Service. These products work together to provide end-to-end contact center excellence through seamless technology integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Inova Wallboard / Geomant Wallboard Real-time and historical dashboard solution for contact center management, agent desktops, and in-center wallboards. Provides customizable visualizations of call center operations and organizational performance metrics for enterprise contact center managers and agents.
• Geomant Digital

Quantifiable outcome

• Geomant's products and services are considered a vital part of daily operations by enterprise customers
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered flagship, core and moderate.

• GraiaflagshipStrategic or Co-development PartnerGeomant has joined Graia, described as a leader in unified engagement solutions. This represents a significant strategic merger where Geomant becomes part of the Graia organization. The combined entity aims to revolutionize customer interactions with faster resolutions and seamless omnichannel service. Customers are directed to graia.ai for more information about the combined offerings.
• GenesyscoreTechnology or IntegrationGeomant is a Genesys services partner providing integration and implementation services for Genesys contact center solutions.
• AvayacoreTechnology or IntegrationGeomant provides services for Avaya contact centers including integration and custom solutions for Avaya platforms.
• VerintcoreTechnology or IntegrationGeomant integrates with Verint compliance recording solutions and provides related implementation services.
• MicrosoftcoreTechnology or IntegrationGeomant provides Microsoft Teams compliance recording and integration solutions, including hosted Teams Recording solutions. Desktop Connect integrates with Microsoft ecosystem including Skype for Business.
• SalesforcemoderateTechnology or IntegrationGeomant Desktop Connect integrates with Salesforce CRM for unified agent desktop experience.
• ServiceNowmoderateTechnology or IntegrationGeomant solutions integrate with ServiceNow platform for enhanced enterprise workflows.
• NuancemoderateTechnology or IntegrationGeomant integrates with Nuance for enhanced customer service capabilities including AI-powered solutions.
• Five9moderateTechnology or IntegrationGeomant maintains integration partnership with Five9 cloud contact center platform.
• CiscomoderateTechnology or IntegrationGeomant solutions integrate with Cisco contact center and collaboration platforms.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Cisco (Webex Contact Center): Unified communications and contact center incumbent. Comparable because Cisco is both a Geomant integration partner and a competitor offering native contact center, recording, and analytics solutions.
• Avaya: Incumbent on-premise and hybrid contact center vendor. Overlaps directly with Geomant's on-premise and Avaya integration services, and is also one of Geomant's core technology partners.
• Genesys: A global leader in contact center and CX platforms. Both a partner (services partner for Geomant) and a competitive incumbent, since Genesys now ships native dashboarding, recording, and AI capabilities that overlap with Geomant's Wallboard and Compliance Recording offerings.
• Amazon Connect: Hyperscaler CCaaS offering from AWS. Competes broadly on cloud contact center, real-time analytics, and AI-driven customer service, putting pricing pressure on CCaaS vendors including Buzzeasy.

Direct peers

• Vonage (Contact Center): Cloud communications platform with CCaaS capabilities following the Vonage Contact Center (formerly NewVoiceMedia) acquisition. Comparable target market and omnichannel feature set.
• Verint Systems: Workforce engagement, compliance recording, and analytics vendor for contact centers. Directly competes with Geomant's Compliance Recording and Wallboard products, while also being a named technology partner.
• 8x8: Cloud CCaaS and unified communications provider targeting mid-market and enterprise. Competes in the same CCaaS and compliance recording space, particularly against Buzzeasy.
• NICE inContact (NICE CXone): Enterprise CCaaS and WEM suite with real-time dashboards, compliance recording, and AI capabilities. Competes for the same regulated enterprise customers (financial services, telecom) that Geomant serves.
• Five9: Cloud CCaaS provider with AI-driven contact center features. Comparable because both compete for the same enterprise contact center wallet, and Five9 is also a named integration partner of Geomant.

Emerging players

• Talkdesk: Cloud-native CCaaS vendor with strong AI positioning. Overlaps with Geomant's digital journey, Wallboard, and AI-driven customer service automation roadmap.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/inova_solutions
• Facebookfacebook.com/GeomantUC
• LinkedInlinkedin.com/company/25559

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inova Solutions