What Centris does

Centris AG, founded in 2002 and headquartered in Solothurn, Switzerland, is a specialized IT services provider to the Swiss health and accident insurance industry. The company operates the Swiss Health Platform (SHP), a cloud-based ecosystem built on Adcubum Syrius standard insurance software and deployed on hybrid cloud infrastructure using Red Hat OpenShift containers across Swiss data centers. Its product portfolio spans modular SaaS offerings (E-Claim Plus for invoice verification, Sumex II, SHP Fraud Detection, SHP API Gateway, SHP Brokerportal, customer self-service frontend), plus PaaS/IaaS layers, consulting and project services, cybersecurity (CCSS based on NIST framework), and business continuity management aligned with FINMA requirements.

The business model rests on three interlocking revenue streams: (1) long-term managed-services outsourcing contracts — anchored by five major clients (SWICA, ÖKK, EGK, Aquilana, innova) who are simultaneously shareholders and whose contracts have been extended through 2030 representing approximately CHF 600 million in total committed volume; (2) transformation and migration project services with reported 100% project success rate; (3) recurring SaaS/PaaS/IaaS subscriptions sold into the SHP ecosystem. GTM is direct enterprise sales to Swiss (and selectively German) health, accident, and pet insurers, supported by partnerships with Adcubum (core software), Sumex/ELCA (invoice verification), BBT Software (shared hosting), Swissdec (data exchange standards), and Diamir (frontend/AI module).

Centris reported record revenue of CHF 90 million in 2021 (~15% YoY growth), employs approximately 330 people at its Solothurn headquarters, and has not lost a customer since introducing Syrius in 2007. The ownership structure — insurers serving as both clients and shareholders — creates an embedded ecosystem model that distinguishes Centris from generic IT services vendors. Recent strategic activity includes the 2018 Helsana 10-year outsourcing partnership (200 million records migrated), 2024 cross-border expansion to German pet insurer Uelzener, the 2025 launch of SHP Brokerportal, and a planned 2027 CEO transition from Patrick Progin to Thomas Zangerl.

Name

Centris

Legal name

Centris AG

Website

https://centrisag.ch

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

Centris AG is a Solothurn, Switzerland-based IT services provider operating the Swiss Health Platform for health and accident insurers, delivering SaaS modules (claims processing, fraud detection, broker portal, customer self-service), PaaS/IaaS, and long-term managed-services outsourcing contracts to approximately a dozen Swiss and German insurance clients.

Ownership category

akta.pro rank

Product category

Health Insurance Software Platform

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Claims Management, Scrubbing & Clearinghouse (HLACACAB)

akta.pro secondary industries

Backup & DR Software Implementation & Managed Platforms (BPAEALAI), De-identification, Tokenization & Privacy-Preserving Data Platforms (HLACAIAK)

Keywords

• Health insurance software
• Claims processing automation
• IT outsourcing services
• Insurance platform SaaS
• Digital health ecosystem

Headquarters

HQ city

Solothurn

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Others

Revenue model

1. Outsourcing Contracts: Long-term IT outsourcing contracts with health and accident insurers, with major contracts extending to 2030. Five largest customers represent approximately CHF 600 million in contract volume.
2. Project Revenue: Transformation projects, system migrations, and implementation services. Project revenue increased approximately 58% in 2021.
3. SaaS (Software as a Service): Software services delivered via Swiss Health Platform including E-Claim Plus, Sumex II, and other modules on subscription basis
4. PaaS and IaaS: Platform and Infrastructure as a Service offerings on OpenShift cloud platform with computing resources in Switzerland
5. Consulting Services: IT consulting, project management, system configuration, and audit support services

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Centris AG operates the Swiss Health Platform (SHP), a cloud-based IT ecosystem for Swiss health and accident insurers. The company delivers IT outsourcing, managed services, and modular SaaS/PaaS/IaaS offerings built on Adcubum Syrius core software, covering policy management, automated claims and invoice verification (E-Claim Plus, Sumex II), ML-based fraud detection, customer self-service, cybersecurity, and business continuity management.

Product overview

Centris offers a modular platform architecture centered on the Swiss Health Platform (SHP), an open cloud-based ecosystem networking Swiss health and accident insurers with service providers, intermediaries and digital service providers. The core platform combines Adcubum Syrius standard software with standardized and customized Business Services across Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) models. Key modules include E-Claim Plus and Sumex II for automated invoice verification, SHP Fraud Detection with Machine Learning for anomaly detection, SHP Frontend for customer self-service, Digital Claims Processing based on Swissdec KLE standard, SHP Output Management for multi-channel document delivery, and Centris Cyber Security Service (CCSS) based on NIST framework. Additional services span data management via Oracle BI-Suite, SHP Data Science with AI/ML capabilities, open APIs through SHP API Gateway (REST and Kafka), consulting and project services, and managed hosting on OpenShift infrastructure in Swiss data centers.

Differentiator

Problem solved

Functional benefit

Products and services

• Swiss Health Platform (SHP) Central cloud-based platform networking Swiss health and accident insurers with healthcare providers, intermediaries, and digital service providers. Built on flexible architecture with redundant data centers in Solothurn, hosting Adcubum Syrius core and standardized/custom business services.
• E-Claim Plus

Quantifiable outcome

• Record revenue of CHF 90 million in 2021 (approximately 15% increase from 2020)
• +5 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered core and flagship.

• BBT SoftwarecoreStrategic or Co-development Partner · 23 June 2022Partnership for hosting infrastructure. BBT Software, a provider of health insurance software from Lucerne, cooperates with Centris for future hosting. BBT remains fully responsible for complete care while Centris provides scalable infrastructure. Partnership enables synergies and improved cyber security for both companies' customers.
• AdcubumcoreStrategic or Co-development Partner · 3 February 2022Strategic partnership with St. Gallen-based software company Adcubum. Adcubum Syrius forms the core of the Swiss Health Platform. Joint development of automation and digital claims processing services including ad.HealthAutomation and ad.ClaimsProcessing products. Partnership consolidated in 2022 to expand Swiss Health Platform ecosystem.
• HelsanaflagshipStrategic or Co-development Partner · 3 December 2018Major outsourcing partnership with Helsana, one of Switzerland's largest health and accident insurers. 10-year operating contract until 2029. Swiss Health Platform implementation involving 200 million records and 20 million documents migration. Approximately CHF 700 million in premium volumes integrated.
• Cyber Defence Center (CDC)coreTechnology or IntegrationPartnership with Swiss cyber defense center for security operations center services. Provides rapid identification and defense against cyberattacks as part of Centris Cyber Security Service (CCSS).
• SwissdeccoreTechnology or IntegrationIntegration with Swissdec standards for insurance data exchange. Supports Leistungsstandard-CH (KLE) for automated digital claims processing between insurers and healthcare providers.
• Sumex SA (ELCA Group)coreTechnology or IntegrationSumex SA, a subsidiary of ELCA Informatique, developed the Sumex II invoice verification software. Close collaboration for nearly two decades. Modular structure and modern technologies ensure advanced customization and effective automated processing.
• Red HatcoreTechnology or IntegrationOpenShift container technology provider. Migration to OpenShift platform completed in 2020-2022 with support from Puzzle ITC. Enables hybrid cloud architecture for Swiss Health Platform.
• Puzzle ITCcoreImplementation/ SI/ Consulting PartnerTechnology partner supporting OpenShift container platform migration. Provided installation, operation, and internal expertise through training programs. Presented at Red Hat Summit 2022.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Adcubum: St. Gallen-based insurance software company whose Syrius product forms the core of Centris's Swiss Health Platform. Strategic partner and the most directly comparable Swiss insurance software specialist serving the same Swiss health and accident insurance market.
• BBT Software: Lucerne-based provider of health insurance software cooperating with Centris on hosting infrastructure. Directly competes in the same Swiss health insurance IT market and shares customers in the BBT/Cooperative Einrichtung KVG segment.
• msg life (msg group): European insurance software specialist with deep life and health insurance expertise, including claims management and policy administration. Closely comparable in product scope and target customer base across European insurers.
• ELCA Informatique: Swiss IT services company and parent of Sumex SA, which developed the Sumex II invoice verification software used in Centris's platform. Comparable as a Swiss-headquartered IT services and software provider serving the insurance and financial services industry.

Regional players

• ti&m: Swiss IT services company providing digital transformation, software engineering, and platform services to banks and insurers in Switzerland. Comparable as a domestic Swiss IT services peer competing for similar enterprise clients.

Broad incumbents

• Guidewire Software: Global leader in P&C and health insurance software, offering claims, underwriting, and billing platforms. Represents the broader incumbent category of large-scale insurance core systems that compete with Centris's platform for modernization deals.
• Duck Creek Technologies: Cloud-native insurance software platform for P&C and health insurers covering policy, billing, and claims. Broad incumbent offering overlapping claims management and SaaS delivery models relevant to Centris's roadmap.
• Sopra Steria: European IT services and insurance software provider with a strong footprint in the Swiss market and across European insurers. Comparable for managed services, transformation, and insurance platform delivery at larger scale.
• Capgemini Invent: Global IT services and consulting firm with a dedicated insurance practice covering core systems, cloud migration, and claims transformation. Represents the global incumbent category Centris competes against on enterprise IT engagements.
• Atos Suisse: Global IT services provider with operations in Switzerland serving insurance, banking, and public sector clients. Comparable for managed services, cloud, and IT outsourcing of regulated workloads analogous to Centris's offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centris