Puzzle ITC
- Company typePrivate
- Founded2000
- HeadquartersBern, Switzerland
- Headcount101–250
- GTM typeB2B
- OfferingServices
Puzzle ITC firmographics
Firmographics- Name
- Puzzle ITC
- Legal name
- Puzzle ITC AG
- Website
- https://puzzle.ch
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Puzzle ITC industry classification
Industry- Product category
- IT Consulting and Managed Services
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
- akta.pro secondary industry
- ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where Puzzle ITC is headquartered
LocationHeadquarters
- HQ city
- Bern
- HQ country
- Switzerland
- HQ region
- Europe
Offices5 records
Markets served
Puzzle ITC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Professional Services: IT consulting and implementation services including digital transformation, software development, platform engineering, infrastructure/cloud services, and IT security. Billed through project-based engagements or time-and-materials contracts.
- Managed Services: Ongoing operations and managed services for client infrastructure, cloud environments, and applications. Provides recurring revenue through service contracts.
- Software Licenses: Sales and support of specialized software licenses including subscriptions for Decidim, Hitobito, and other open source products.
- Training & Education: Techlab trainings and workshops for professional development in areas like Kubernetes, Platform Engineering, and AI.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Per booking | Garden of Innovation Workshop Room - Full Day |
| Subscription | Per booking | Garden of Innovation Workshop Room - Half Day |
| Other | Multi-year contract | Facilitation Services |
| Other | Multi-year contract | Design Sprint (5 days) |
| Subscription | Per booking | Break-Out Rooms (Git, Wim, Sudo) |
| Subscription | Per booking | Co-Working Space |
| Unit Pricing | Per booking | Food & Beverage Package |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Puzzle ITC product offering
Product offeringCore offering
Puzzle ITC provides end-to-end IT consulting and managed services centered on open source technologies, including digital transformation, software development, platform engineering (Kubernetes, GitOps, CI/CD, observability), infrastructure and cloud operations, AI implementation, and IT security. The company also develops and maintains its own open source products such as Hitobito (community management), Lagoon (digitalization platform), Decidim (participation platform), and Puzzle OKR (goal management), which it sells, supports, and integrates for clients.
Product overview
Puzzle ITC offers a portfolio of Open Source software products alongside comprehensive IT services. The core product lineup includes Hitobito (Open Source Community Management for member administration across 1.7M+ members in 4,000+ groups), Decidim (participation platform), Lagoon (digitalization platform), and Puzzle OKR (goal management tool), plus Subscriptions for specialized software licenses. These products are complemented by a full range of services spanning Digital Transformation, Software Development & Architecture, Platform Engineering (Kubernetes, Security & Compliance, GitOps, Build-CI, Observability, Developer Experience), Infrastructure & Cloud (Linux System Engineering, Cloud Services, Managed Services & Operations), AI, IT-Security, and Mobility IT-Services.
Differentiator
Problem solved
Functional benefit
Brands
- Hitobito: Open Source Community Management solution for member administration used by organizations including the Swiss Alpine Club
- Lagoon
- Puzzle OKR
- Decidim
Products and services
- Hitobito Open Source Community Management software supporting associations, organizations, and groups with simple to complex hierarchical structures for member administration, communication, and event organization.
- Decidim
Quantifiable outcome
- Hitobito supports over 1.7 million members across 4,000+ associations
- +2 more outcomes
Companies that use Puzzle ITC
Customer profileNamed customers14 records
Segments4 records
Ideal customer profiles3 records
Puzzle ITC technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Puzzle ITC partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Linux FoundationcoreActive member of the Linux Foundation, demonstrating commitment to Open Source ecosystem support and digital sovereignty principles.
- CH OpencoreMember of CH Open, the Swiss Open Source association. Sponsors annual Open Source Study Switzerland since 2009 and participates in Open Source initiatives.
- Berner Fachhochschule (BFH)minorCollaborates with BFH on Open Source research, conducted the Open Source Study Switzerland 2024. Also supports student projects and employs BFH graduates.
- Google CloudcoreCertified Google Cloud partner running client workloads on Google Kubernetes Engine (GKE). Swiss Unihockey runs 70+ pods on GKE.
- ZeilenwerkminorDevelopment partner for BAFU's SAM warning platform project, contributing to public sector digital transformation.
- OPENGIS.chminorDevelopment partner for BAFU's SAM warning platform project, specializing in open source GIS solutions.
- we are cube³minorUX design partnership for creating user-centered platform solutions. Collaborates on Developer Experience and portal design projects.
Scale indicators7 records
Recent moves2 records
Expansion highlights5 records
Puzzle ITC competitors and assessment
Company assessmentDirect peers
- Wild Apricot: Membership management SaaS platform purpose-built for associations, clubs, and nonprofits — a direct competitor to Hitobito in the association management space, though delivered as a closed-source SaaS rather than open source.
- CiviCRM: Open-source constituent relationship management platform widely used by nonprofits and associations. Competes directly with Hitobito in the same open-source association management category.
- ti&m: Swiss IT services firm of similar scale focused on digital transformation, software engineering, and platform/cloud-native work across the DACH region. Most directly comparable Swiss peer to Puzzle ITC given comparable size, service portfolio, and banking/government client base.
- Netlight: Nordic/DACH-origin IT consultancy with similar mid-sized profile and focus on technology consulting, software engineering, and digital transformation for enterprise clients.
- Ergon Informatik: Swiss IT services firm focused on high-quality custom software engineering for finance, public sector, and industry. Comparable to Puzzle ITC on quality focus (ISO certified), enterprise client base, and Swiss-headquartered mid-sized profile.
- bbv Software Services: Swiss mid-sized IT services company specializing in custom software development, cloud, and embedded systems. Comparable in size, geography, and full-lifecycle software engineering focus to Puzzle ITC.
- Zühlke: Swiss-founded IT services firm with DACH/EMEA presence offering digital transformation, software engineering, and innovation services. Comparable in cross-border delivery model and enterprise/government clientele.
Broad incumbents
- Capgemini: Global IT services and consulting giant with deep DACH presence and a digital transformation, cloud, and platform engineering practice that overlaps with Puzzle ITC's core service lines.
- Sopra Steria: European IT services incumbent with strong DACH presence, particularly in Switzerland, serving public sector, banking, and transport clients — directly overlapping Puzzle ITC's customer verticals but at substantially larger scale.
- Adesso: Large DACH-headquartered IT services firm with broad industry coverage and significantly larger scale. Comparable in core IT services offerings but operates at materially greater scale and breadth than Puzzle ITC.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Puzzle ITC social profiles
Digital presencePuzzle ITC compliance and trust
Trust signalCompliance2 records
Puzzle ITC financial estimates
Financial estimateRevenue estimate
Valuation estimate
Puzzle ITC leadership team
Management profileNumber of profiles
Profiles6 records
Puzzle ITC subsidiaries and ownership
Company hierarchySubsidiaries1 record
Puzzle ITC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Puzzle ITC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Puzzle ITC
What does Puzzle ITC do?
Puzzle ITC provides end-to-end IT consulting and managed services centered on open source technologies, including digital transformation, software development, platform engineering (Kubernetes, GitOps, CI/CD, observability), infrastructure and cloud operations, AI implementation, and IT security. The company also develops and maintains its own open source products such as Hitobito (community management), Lagoon (digitalization platform), Decidim (participation platform), and Puzzle OKR (goal management), which it sells, supports, and integrates for clients.
Is Puzzle ITC a public or private company?
Puzzle ITC is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Puzzle ITC founded?
Puzzle ITC was founded in 2000. It employs 101 to 250 people.
Where is Puzzle ITC based?
Puzzle ITC is headquartered in Bern, Switzerland, in the Europe region.
How does Puzzle ITC make money?
Four revenue lines are on record. Professional Services are the primary driver. The others are managed Services, software Licenses and training & Education.
Who are Puzzle ITC's main competitors?
Direct peers on record are Wild Apricot, CiviCRM, ti&m, Netlight, Ergon Informatik, bbv Software Services and Zühlke. Broad incumbents are Capgemini, Sopra Steria and Adesso.
Does Puzzle ITC have an API?
No public API is recorded for Puzzle ITC.
What industry is Puzzle ITC in?
Puzzle ITC's product category is IT Consulting and Managed Services. Its primary akta.pro industry code is BPAEAJAB, ITIL/ITSM Process Consulting & Implementation, with a secondary code of BPAEAJAD, ITSM Tooling Integration, Automation & Orchestration. Its NAICS code is 541512 and its SIC code is 7373.