GWA

What GWA does

GWA Innovative Technology, Inc. is a privately held, woman-owned small business founded in October 1997, headquartered in Richardson, TX, with a regional office in Chantilly, VA, and a staff of 100+ employees. The firm operates as a federal and state-government professional services provider, delivering contact center and call center operations, IT support and help desk services (supporting 7,000+ users), project and program management, training, business operations support, public health program staffing, global support and travel services, supply chain management, IT staff augmentation, and full Software Development Life Cycle (SDLC) services to agencies including DOT, DOL, HHS, Treasury, DHS, DOJ, DOD, GSA, USDA, Naval Medical Center, and the State of Texas.

The company pursues work through a portfolio of federal and state contract vehicles — GSA 8(a) STARS GWAC (including via the GWA-Datatrac FAST LLC joint venture), COMMITS NexGen, Seaport Enhanced, and Texas DIR — and leverages SBA 8(a), Small Disadvantaged Business, and woman-owned small business (WOSB) certifications as set-aside credentials. International service delivery is enabled through partner networks in Europe and Asia for global-support task work. Revenue is generated primarily through federal task-order contracts, staff augmentation, and managed-service engagements; the firm is not venture-backed and discloses no acquisition, financing, or IPO activity.

Name

GWA

Legal name

GWA Innovative Technology, Inc.

Website

https://gwainntec.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

GWA Innovative Technology is a privately held, SBA 8(a)-certified woman-owned small business founded in 1997 that delivers IT services, contact center operations, help desk support, and project management to federal and state government agencies.

Ownership category

akta.pro rank

Product category

Government IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Engineering, Accounting, Research, Management (8700), Services-Management Services (8741)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

Keywords

• Government IT services
• Contact center operations
• Help desk support
• Systems development lifecycle
• Federal contractor services

Headquarters

HQ city

Richardson

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Government IT Services Contracts: GWA generates revenue primarily through federal, state, and local government contracts providing IT services, contact center solutions, help desk operations, project management, and business process support. Revenue is derived from time-and-materials or fixed-price task orders on established contract vehicles.
2. Staff Augmentation Services: GWA supplies qualified personnel to government agencies as both prime and subcontractor. Services include project management, software development, technical writing, business analysis, and help desk services billed through state and federal contract vehicles.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels2 records

Core offering

GWA Innovative Technology, Inc. provides information technology services to federal, state, and local government agencies, including IT service management, contact center operations, help desk support, full lifecycle system development, project and program management, training, supply chain management, and staff augmentation. The firm also operates the GWA-Datatrac FAST, LLC joint venture to pursue federal opportunities.

Product overview

GWA Innovative Technology is a progressive services management firm offering a comprehensive portfolio of IT and business solutions for government agencies. The company operates as a single unified service provider rather than a platform-plus-modules architecture, organized around core service lines including Contact/Call Center Services, IT Support Services, Help Desk and eLearning Support Services, Project Management Support, Comprehensive User Training, Business Operations Support, Public Health Services, Global Support and Travel, Supply Chain Management, and IT Staff Augmentation. These services are complemented by Systems Development Life Cycle capabilities and accessed through multiple contract vehicles including the GSA 8(a) STARS GWAC. The company serves federal and state agencies including DOD, DOL, HHS, Treasury, DHS, DOJ, USDA, and GSA, with headquarters in Richardson, TX and a regional office in Chantilly, VA.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Service Management IT service management support delivered to federal, state, and local government agencies.
• Contact Center Operations Contact center solutions for government agencies managing constituent interactions and service requests.
• Help Desk Support Help desk operations providing technical support and user assistance for government agency end-users.
• Full Lifecycle System Development Full lifecycle systems development services covering analysis, design, development, testing, deployment, and maintenance for government information systems.
• Project and Program Management Project and program management services supporting government IT initiatives and acquisitions.
• Training Services Training delivery for government personnel covering systems usage, procedures, and IT operations.
• Supply Chain Management Supply chain management support for government agencies including acquisition planning and logistics.
• Staff Augmentation Staff augmentation services providing IT and administrative personnel to support government agency operations.

Quantifiable outcome

• Supporting 7,000+ users through help desk services with 300-500 phone calls per day
• +2 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• GWA-Datatrac FAST LLC (Joint Venture)coreStrategic or Co-development PartnerAn SBA-approved joint venture between GWA and Datatrac FAST LLC, awarded the 8(a) Government-wide Acquisition Contract (GWAC), GSA 8(a) STARS. This joint venture enables the companies to pursue larger government IT contracts under the 8(a) set-aside program.
• European IT Services PartnersupportingImplementation/ SI/ Consulting PartnerPartner servicing Europe for GSA network support, providing internet-cloud services with high-availability approach and Network Operations Center for problem resolution and monitoring.
• Asia-Pacific IT Services PartnersupportingImplementation/ SI/ Consulting PartnerPartner servicing Asia for GSA network support, providing internet-cloud services with high-availability approach and Network Operations Center. Depot has been certified by Department of State as 'pouch ready' for embassy shipments.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• CALIBURN: SBA 8(a) certified federal services firm delivering IT support, program management, and contact center solutions to federal civilian and defense customers — closely matches GWA's customer base, certifications, and service portfolio.
• Four Points Technology: SDVOSB federal IT services and supply chain provider with GSA contract vehicles, focused on IT support and asset management for federal agencies — overlaps with GWA's IT support and supply chain management offerings.
• MicroTechnologies: Federal IT services and contact center provider of similar size with overlapping SBA 8(a) status, serving DOD and other federal agencies on IT operations, help desk, and engineering support — directly comparable in scale, certifications, and service mix to GWA.
• Yorktown Systems Group: SDVOSB-certified federal contractor providing IT, training, program management, and professional services to DOD and other agencies — comparable in size, federal-customer concentration, and service breadth.
• IntelliBridge (now part of VISTA Equity): Federal IT services and intelligence community support contractor providing systems integration, data analytics, and program management — comparable in mission profile to GWA's federal IT services work.

Broad incumbents

• SAIC: Large federal IT services prime delivering IT modernization, cloud, and contact center work across DOD and civilian agencies — competes with GWA on larger task orders within the same customer set.
• ManTech International: Federal IT and engineering services prime with deep DOD and intelligence community presence — competes for the same IT support and help desk opportunities GWA pursues.
• Booz Allen Hamilton: Large federal IT and management consulting prime providing contact center, digital services, and IT modernization across the same federal agencies GWA serves — broader portfolio, but directly overlapping customer base.
• CGI Federal: Federal IT services arm of CGI providing systems integration, IT operations, and citizen services to DOD and civilian federal agencies — competes with GWA on mid- and large-tier task orders within the same customer base.
• ICF International: Federal consulting and IT services firm supporting HHS, DOT, and other civilian agencies with digital modernization and program support — overlaps with GWA's public-sector digital services work.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GWA