What Miken Technologies Inc does

Miken Technologies Inc is a privately held managed IT services provider (MSP) headquartered in Arnold, Missouri, serving small and medium-sized businesses across the St. Louis metropolitan area for over 36 years since founding in 1988. The company operates a horizontal SMB-focused practice organized around four solution pillars: Managed IT Services (help desk, network support, consulting, hardware/software procurement); Cybersecurity Services (MDR, N-Able Managed EDR, Barracuda Phishline, Duo MFA, SentinelOne); Cloud Services (Microsoft 365, Microsoft Azure, Cove Cloud Backup, Datto SaaS Protection); and Business Automation via a DocuWare Gold/Diamond partnership that delivers electronic document management, intelligent indexing, IDP, accounts payable automation, and workflow digitization.

Name

Miken Technologies Inc

Legal name

Miken Technologies, Inc.

Website

https://miken.net

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Miken Technologies Inc is a St. Louis-area managed IT services provider delivering bundled IT, cybersecurity, cloud, and DocuWare-based document automation to small and medium-sized businesses across the region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industries

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Managed Detection & Response (MDR) (BPAEADAA), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud services
• Document management
• Business automation

Headquarters

HQ city

Arnold

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed IT services providing comprehensive IT care including monitoring, support, and maintenance under Care Contract Plans. This is the core revenue driver.
2. Cybersecurity Services: Revenue from security solutions including MDR (Managed Detection and Response), N-Able Managed EDR, Barracuda Phishline, and Duo MFA. Delivered as part of managed services or add-on subscriptions.
3. Cloud Services: Microsoft 365 and Azure implementation, Cove Cloud Backup, and Datto SaaS Protection. Revenue from setup, migration, and ongoing subscription management.
4. Hardware/Software Sales: Hardware and software procurement with volume discount purchasing through manufacturer partnerships including Microsoft, Dell, 3CX, and SonicWALL.
5. Business Automation/Document Management: DocuWare-based document management, intelligent indexing, and IDP (Intelligent Document Processing) solutions. Revenue from software licensing, implementation, and professional services.
6. Professional Services: Consulting, planning, business continuity/disaster recovery, and business relocation services. One-time project-based revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Miken Technologies is a St. Louis-based managed IT services provider (MSP) that delivers comprehensive IT care to small and medium-sized businesses under bundled Care Contract Plans. Core offerings span managed IT (help desk, network support, consulting), cybersecurity (MDR, EDR, MFA, phishing training), cloud services (Microsoft 365, Azure, backup), DocuWare-based document management and business automation, and professional services including business continuity and disaster recovery.

Product overview

Miken Technologies Inc is a St. Louis-based managed IT services provider offering a comprehensive portfolio of technology solutions for small and medium-sized businesses. The company's offerings are organized around three core pillars: Managed IT Services (including Help Desk Support, Network Support, Consulting & Planning, and Hardware/Software procurement), Cybersecurity Services (featuring MDR, N-Able Managed EDR, Barracuda Phishline, and Duo MFA), and Cloud Services (Microsoft 365, Microsoft Azure, Cove Cloud Backup, and Datto SaaS Protection). The company also specializes in Document Management and Business Automation through the DocuWare platform, offering intelligent indexing, IDP (Intelligent Document Processing), and workflow automation for accounts payable, HR, and business processes. Additional services include Professional Services (Business Continuity, Disaster Recovery, and Business Relocation) and Voice Services. As a DocuWare Authorized Gold/Diamond partner, document management solutions form a significant part of their portfolio alongside traditional IT and cybersecurity services.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services providing proactive monitoring, maintenance, help desk, and technical support for small and medium-sized businesses under Care Contract Plans.
• Help Desk Support Technical help desk support providing assistance, troubleshooting, and user support for IT issues for managed services clients.
• Network Support Remote and onsite network support services with certified technical engineers providing network maintenance and optimization.
• Consulting & Planning Technology consulting services using best practices methodologies for technology assessment, planning, and strategic guidance for SMB clients.
• Hardware/Software Procurement Hardware and software procurement services leveraging partnerships with Microsoft, Dell, 3CX, SonicWALL, and other major manufacturers for volume-discount purchasing.
• Cybersecurity Services Network security, 24/7 monitoring, anti-virus, malware prevention, vulnerability audits, employee awareness training, and incident response for SMBs.
• Business Automation Business process automation services using the DocuWare platform for workflow automation, document handling, accounts payable, and HR processes.
• DocuWare Document Management Document management and workflow automation platform deployment enabling paperless processes, electronic document management, intelligent indexing, and IDP for accounts payable, HR, and other business processes.
• Professional Services Professional services including business continuity, disaster recovery, business relocation, and electronic document management solutions for SMB clients.
• Business Continuity and Disaster Recovery Business continuity planning and disaster recovery services to ensure operational resilience for SMB clients.
• Voice Services Business communication and voice solutions, including 3CX-based phone system services for SMB clients.
• Cloud Services Cloud services encompassing Microsoft 365 and Microsoft Azure implementation and management, Cove Cloud Backup, and Datto SaaS Protection for Microsoft 365.

Quantifiable outcome

• Nearly 50% reduction in manual touch points in approval workflows after ECM implementation (from case study)

Named customers3 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability4 records

Feature2 records

Partnerships

Three partnerships are on record, tiered core.

• DocuWarecoreChannel Partner/ Reseller/ Distributor · 8 December 2017DocuWare is a document management and workflow software provider. Miken Technologies is an Authorized Gold and Diamond Club partner, implementing DocuWare solutions for customers. The partnership has been recognized with multiple Customer Service Champion awards at DocuWorld conferences (2023, 2025, 2026). Miken provides sales, implementation, and ongoing support for DocuWare products including accounts payable automation, document management, and intelligent indexing.
• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as a key vendor partner for hardware and software solutions. Miken Technologies implements Microsoft 365 and Microsoft Azure services for customers, including Microsoft 365 for Nonprofits and Azure for Nonprofits offerings.
• N-AblecoreTechnology or IntegrationN-Able is a technology partner for Managed EDR (Endpoint Detection and Response) services. Miken offers N-Able Managed EDR as part of their cybersecurity services, providing 24/7 monitoring, real-time threat detection, and incident response capabilities.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Dataprise: Mid-market and SMB-focused managed IT services and cybersecurity provider with a comparable MSP/MSSP portfolio including help desk, network management, MDR, and cloud services. Direct competitor in the outsourced IT space.
• Ntiva: Managed IT services provider serving SMB and mid-market clients across multiple U.S. geographies, with similar bundled managed IT, cybersecurity, and cloud offerings. Closely comparable business model.
• Integris: SMB-focused managed IT services and cybersecurity firm offering managed help desk, network support, MDR, and cloud services — directly comparable to Miken's Care Contract Plan model.
• Intelligent Technical Solutions (ITS): Regional managed IT services provider for SMBs with bundled IT support, cybersecurity, and cloud offerings — a like-for-like peer in the SMB outsourced IT segment.
• 360 Managed IT: SMB-focused managed IT services provider with comparable services including managed IT, cybersecurity, cloud, and document/workflow solutions.

Emerging players

• Arctic Wolf: Pure-play MDR/SOC provider competing with Miken's N-Able EDR and MDR add-on modules. Comparable in the cybersecurity layer of Miken's stack.
• eSentire: MDR-focused cybersecurity provider offering managed detection and response services that overlap with Miken's cybersecurity portfolio.

Broad incumbents

• Kyndryl: Global managed infrastructure and IT services incumbent serving enterprise customers; competes broadly in the same managed services space, though typically at larger scale and with enterprise clients.
• CDW: Large IT solutions and managed services provider with broad offerings across hardware, software, cloud, and security — overlapping with Miken's procurement and managed services lines.
• Ricoh USA: Document management and business process automation incumbent that overlaps with Miken's DocuWare-based electronic document management and IDP offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/mikentech

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Miken Technologies Inc