What Intelligent Technical Solutions does

Intelligent Technical Solutions (ITS) is a U.S. managed IT services provider founded in 2003 and headquartered in Las Vegas, Nevada, operating 13 sales offices across the country and employing 101-250 staff. The company targets primarily small and mid-sized businesses in regulated verticals — healthcare, financial services, automotive, manufacturing, construction, biotechnology, architecture and design, and nonprofit — delivering managed IT, cybersecurity, regulatory compliance, co-managed IT, cloud, VoIP, data analytics, business internet, and AI consulting services. ITS reports a 98% client satisfaction rate and an SMB-tilted customer base with select enterprise accounts such as The Niello Company automotive dealership group.

The service portfolio is built on a cybersecurity-first managed IT core, anchored by a 24/7 Security Operations Center, a network assessment tool, and a dedicated Black Breach Security Division (formed in March 2026) that adds AI-powered agnostic SOC, MDR, manual penetration testing, and virtual CISO services targeting highly regulated industries. Compliance practice covers HIPAA, SOC 2, CMMC, FTC Safeguards, and SOX frameworks, supported by vCIO advisory and a co-managed IT offering for clients retaining internal IT staff. AI consulting is positioned as an add-on module rather than a standalone product, with implementation support, governance, and AI-readiness advisory services rather than proprietary AI models.

ITS generates revenue primarily through subscription-based monthly managed IT contracts with user-count-based tiered pricing, supplemented by professional services revenue from compliance engagements and AI consulting. Go-to-market is sales-led via direct field sales at each office location, complemented by an inside sales motion for SMB clients and a channel partner program targeting MSPs, VARs, and technology consultants with protected deals and recurring revenue opportunities. Growth has been driven substantially by acquisition: ITS has completed at least six transactions since October 2022, including Granite Computer Solutions, BrightWire Networks, OneClickFix, Digital Seattle, Afineol IT Consulting, and Black Breach, extending geographic reach and absorbing cybersecurity and AI capability into the parent platform.

Name

Intelligent Technical Solutions

Legal name

Intelligent Technical Solutions

Website

https://itsasap.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

Intelligent Technical Solutions is a U.S. managed IT services provider serving small and mid-sized businesses in regulated industries through 13 office locations. It delivers cybersecurity-first managed IT, compliance, cloud, and AI consulting, and grows via direct sales, a channel partner program, and serial acquisitions.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH)

akta.pro secondary industries

Managed Detection & Response (MDR) & SOC Services (HDADAGAG), Security Operations Center (SOC) as a Service (BPAEADAB), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• Managed IT services
• Cybersecurity services
• Regulatory compliance
• Cloud infrastructure
• IT consulting

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services providing proactive maintenance, round-the-clock support, and technology management for business clients. Revenue generated through monthly service agreements with tiered pricing based on services and user counts.
2. Cybersecurity Services: Federal-grade cybersecurity services including threat protection, SOC services, MDR, and penetration testing. Sold as add-on services or bundled with managed IT packages.
3. Compliance Services: Regulatory compliance consulting and implementation for HIPAA, SOC 2, CMMC, FTC Safeguards, and SOX requirements. Revenue from professional services engagements.
4. Cloud and Infrastructure Services: Cloud computing, VoIP, data analytics, and business internet services provided as add-on capabilities to core managed IT offerings.
5. AI Consulting: AI strategy and implementation consulting services helping clients prepare for and adopt AI technologies, including governance and integration support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Intelligent Technical Solutions (ITS) provides managed IT services with a cybersecurity-first approach, including proactive IT infrastructure management, 24/7 help desk support, federal-grade cybersecurity protection, and regulatory compliance advisory covering HIPAA, SOC 2, CMMC, FTC Safeguards, and SOX frameworks. The company also delivers co-managed IT, cloud, VoIP, data analytics, AI consulting, and healthcare IT services, alongside a dedicated Black Breach Security Division offering AI-powered SOC, MDR, manual penetration testing, and virtual CISO capabilities for highly regulated industries.

Product overview

Intelligent Technical Solutions (ITS) offers a unified managed IT services platform with multiple integrated modules. The core platform is Managed IT, which provides proactive IT infrastructure management with 24/7 support. This core is complemented by Cybersecurity (federal-grade threat protection), Compliance (regulatory advisory), and Co-Managed IT (collaboration with internal IT teams). The portfolio also includes specialized services: Healthcare IT (sector-specific managed services), AI Consulting (strategy and implementation), and AI-powered security through the Black Breach Security Division. Supporting add-on modules include Cloud Computing, VoIP Phone Systems, Data Analytics, and Business Internet connectivity. The company also operates a 24/7 Security Operations Center (SOC) and provides channel partner services for managed service providers seeking to white-label cybersecurity and compliance offerings.

Differentiator

Problem solved

Functional benefit

Brands

• Black Breach Security Division: Dedicated cybersecurity team integrating AI-powered cybersecurity capabilities including agnostic SOC, MDR, manual penetration testing, and virtual CISO services, targeting highly regulated industries.

Products and services

• Managed IT Comprehensive IT infrastructure management for businesses, including proactive maintenance, round-the-clock support, network monitoring, and help desk services designed to keep business IT and operations at peak performance.
• Cybersecurity Federal-grade cybersecurity services for businesses, including managed firewall, intrusion detection, VPN, antivirus, and threat protection to safeguard networks, systems, devices, and programs from cyber attacks.
• Compliance Regulatory compliance advisory and implementation services covering FTC Safeguards, HIPAA, SOC 2, and CMMC frameworks for clients in healthcare, financial services, and other regulated industries.
• Co-Managed IT Collaborative IT support model that supplements internal IT staff with specialized expertise, management, and automation tools for organizations that maintain in-house IT capabilities.
• Black Breach Security Division AI-powered cybersecurity division providing military-grade threat protection including agnostic SOC, MDR, manual penetration testing, and virtual CISO services targeting highly regulated industries.
• AI Consulting Advisory and implementation services helping businesses develop AI strategies, scale AI across organizations, establish AI governance, and build AI-ready cultures.
• Healthcare IT Specialized IT services for healthcare organizations including HIPAA compliance, medical device security, and clinical system support.
• Cloud Computing Virtual infrastructure and cloud-based data storage solutions enabling secure data protection and remote work capabilities.
• VoIP Phone Systems Cloud-based phone systems and telecom services designed to improve business communication and customer service delivery.
• Data Analytics Data preparation, analysis, and reporting services providing business insights to minimize mistakes and uncover trends and opportunities.
• Business Internet Nationwide internet connectivity services offering DSL, COAX, and Fiber options with secure and consistent bandwidth for businesses.

Quantifiable outcome

• 98% client satisfaction rate
• +3 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Black Breach, LLCcoreStrategic or Co-development Partner · 24 March 2026Acquired Atlanta-based cybersecurity firm Black Breach, LLC to launch the Black Breach Security Division. The acquisition integrated AI-powered cybersecurity capabilities including agnostic SOC, MDR, manual penetration testing, and virtual CISO services. Justin Shanken, former CEO of Black Breach, became Chief Security Officer at ITS to lead integrated cybersecurity operations. Services expanded to 12 U.S. markets targeting highly regulated industries.
• Digital Seattle (Founders Voiko and Vikki Tanev)coreStrategic or Co-development Partner · 21 March 2024Acquired Digital Seattle, a Seattle-based managed IT service provider, in partnership with founders Voiko and Vikki Tanev. The acquisition strengthened ITS's geographic presence in the Pacific Northwest and expanded service offerings, adding Seattle office location.
• Channel Partners (MSPs, VARs, Consultants)coreChannel Partner/ Reseller/ DistributorITS operates a channel-first partner program for MSPs, VARs, and technology consultants. The program features protected deals (no partner competition), recurring revenue opportunities in cybersecurity, compliance, and managed IT, dedicated partner support including vCIOs, and white-glove service for end clients. Partners gain access to 24/7 SOC, compliance expertise across FTC Safeguards, HIPAA, SOC 2, and CMMC frameworks.
• M&A Partners (MSPs seeking partnership/exit)coreStrategic or Co-development PartnerITS actively pursues MSP acquisitions through their partnership/M&A program. The program offers seamless integration, enhanced service offerings, proven success with 100% client retention post-partnership, average net profit increase, and average company value increase. MSPs can partner via meet up, partner up, and scale up process.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Ntiva: Ntiva is a US-based managed IT services provider serving SMB and mid-market clients with managed IT, cybersecurity, cloud, and compliance offerings. Comparable to ITS in customer segment (SMB/mid-market), service mix (managed IT plus security), and recurring subscription model.
• Thrive: Thrive is a US MSP/MSSP delivering managed IT, cybersecurity (SOC/MDR), and cloud services to SMB and mid-market organizations. Closely overlaps ITS on cybersecurity-first positioning, regulated industry verticals, and recurring services revenue.
• Coretelligent: Coretelligent provides managed IT, cybersecurity, and cloud services to mid-market and SMB clients, with a strong emphasis on regulated industries. Comparable to ITS in service portfolio, compliance depth, and target customer profile.
• Integris: Integris is a US managed IT and cybersecurity provider focused on SMB and mid-market clients, offering vCIO, compliance, and 24/7 support. Comparable to ITS in scale, target verticals, and the integrated managed IT plus cybersecurity model.
• Kelser Corporation: Kelser is a managed IT and cybersecurity firm serving SMB and mid-market organizations with regulatory compliance support. Comparable to ITS in customer segment and emphasis on regulated industries including financial services and healthcare.
• MainSpring: MainSpring is a US managed IT services and cybersecurity provider serving growing SMB and mid-market firms, with vCIO and compliance support. Comparable to ITS on service portfolio, customer profile, and go-to-market emphasis on strategic IT guidance.
• NWN: NWN delivers managed IT, unified communications, and security services to mid-market and SMB clients across the US. Overlaps with ITS on the integration of managed IT with security and compliance in a subscription model.

Broad incumbents

• ConvergeOne: ConvergeOne is a larger US IT solutions and managed services provider offering cloud, collaboration, cybersecurity, and managed services to enterprise and mid-market clients. Comparable to ITS as an incumbent that competes for the upper end of ITS's mid-market deals with broader portfolio depth.
• CDW: CDW is a broad US IT solutions and services provider with a managed services arm serving SMB through enterprise customers. Comparable to ITS broadly on managed IT and security offerings, though CDW operates at significantly greater scale across hardware, software, and services.
• Insight: Insight is a global IT solutions and managed services provider with a sizeable North American managed services practice spanning cloud, security, and modern workplace. Comparable to ITS on managed services and cybersecurity in the mid-market segment, though at considerably larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tomandrulis
• Facebookfacebook.com/266343290888
• LinkedInlinkedin.com/company/intelligent-technical-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intelligent Technical Solutions