Community Health & Wellness Center

What Community Health & Wellness Center does

Community Health & Wellness Center (CHWC) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) headquartered at 469 Migeon Avenue in Torrington, Connecticut, founded in the 1990s and operating since 2002 under the legal name Community Health and Wellness Center of Greater Torrington, Inc. It is the only comprehensive FQHC in the Northwest Corner of Connecticut, delivering integrated medical, dental, behavioral health, and social services across three health center locations (Torrington, Winsted, and North Canaan), 10 school-based health centers in all Torrington and Region One schools, the BETTY mobile medical unit, and the CASA in-home care program, with telehealth delivered through the healow platform and pharmacy services provided on-site through a Genoa Healthcare partnership. In 2024, 32% of patients lived at or below the federal poverty level and 61% identified as members of marginalized groups, and the center serves over 7,000 patients through approximately 33,000 annual visits across a 24-town rural catchment.

CHWC's core product is a vertically integrated, whole-person primary care platform that combines clinical services (primary care, pediatrics, women's health, behavioral health, dental, HIV/infectious disease, chiropractic, nutrition, diabetes education, and geriatric consultation) with wraparound social services delivered by Community Health Workers who address social determinants of health including housing, transportation, food insecurity, and language barriers. The underlying technology stack is standard for community health centers: an electronic medical record system accessed via the healow patient portal, a telehealth platform, point-of-care testing on the mobile unit, e-prescribing routed to the Genoa Pharmacy, and integrations with DocuSign for forms and Donorbox for donations. Patient governance is structurally embedded, with at least 51% of the Board of Directors required to be CHWC patients.

Revenue is generated through a hybrid model combining patient service revenue billed to Medicare, Medicaid/HUSKY, and commercial insurance; a recurring $2.3M federal Section 330 grant awarded every three years by HRSA; private foundation grants from the Foundation for Community Health, Berkshire Taconic Community Foundation, and Northwest Connecticut Community Foundation; individual donations and fundraising; and State of Connecticut bond financing for capital projects. A sliding fee discount program serves uninsured and underinsured patients at or below 200% of the federal poverty level. The organization holds HRSA National Quality Leader, Health Center Quality Leader, Access Enhancer, Health Disparities Reducer, and Advancing HIT Quality awards, along with NCQA Patient-Centered Medical Home Level 3 certification and ADCES Diabetes Education accreditation.

Name

Community Health & Wellness Center

Legal name

Community Health and Wellness Center of Greater Torrington, Inc.

Website

https://chwctorr.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

51–100 employees

Short description

Community Health & Wellness Center is a 501(c)(3) nonprofit Federally Qualified Health Center operating three clinics, ten school-based sites, a mobile unit, and in-home care across 24 towns in Northwest Connecticut, delivering integrated medical, dental, and behavioral health services to 7,000+ underserved patients annually.

Ownership category

akta.pro rank

Product category

Community Health Services (Federally Qualified Health Center)

NAICS

Health Care and Social Assistance (62)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Community-Based Preventive & Health Promotion Clinics (HLAFAGAO)

akta.pro secondary industry

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB)

Keywords

• Community health services
• Federally qualified health center
• Primary medical care
• Behavioral health services
• School-based health centers

Headquarters

HQ city

Torrington

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Patient Visits: Revenue from patient services billed to Medicare, Medicaid/HUSKY, and commercial insurance plans.
2. Federal Funding (Section 330): $2.3M every three years through HRSA Health Center Program. Government grants help offset costs and support provider salaries.
3. Private Foundation Grants: Support from Foundation for Community Health, Berkshire Taconic Community Foundation, Northwest Connecticut Community Foundation for operations and capital.
4. Donations and Fundraising: Individual donations, corporate matching gifts, planned giving, memorial and honorary gifts to support mission.
5. Sliding Fee Discount Program: Financial assistance for patients at or below 200% of federal poverty level, ensuring access regardless of ability to pay.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Community Health & Wellness Center is a nonprofit Federally Qualified Health Center that provides integrated medical, dental, and behavioral health services to underserved populations in Northwest Corner of Connecticut. It operates three health centers, ten school-based health centers, a mobile medical unit (BETTY), and an in-home care program (CASA), offering primary care, behavioral health, dental, pediatrics, women's health, specialty services, pharmacy, and social services on a sliding-fee basis regardless of ability to pay.

Product overview

Community Health & Wellness Center (CHWC) operates as an integrated healthcare delivery platform with three health center locations (Torrington, Winsted, North Canaan) and multiple care delivery models. The platform offers comprehensive medical, dental, and behavioral health services as a Federally Qualified Health Center (FQHC). Core services include Primary Care, Behavioral Health, Dental, Pediatrics, Women's Health, and specialty services (Chiropractic Care, Nutrition/Diabetes Education, Geriatric Consultation, HIV Care). CHWC extends care through School-Based Health Centers, the BETTY Mobile Medical Unit, and the CASA in-home care program. Support services include an in-house Genoa Pharmacy, Social Services with Community Health Workers, and a Patient Portal. All services are integrated under one coordinated system to address whole-person health including social determinants of health.

Differentiator

Problem solved

Functional benefit

Brands

• BETTY: Mobile Medical Unit (MMU) named 'Bringing Exceptional Treatment To You' that provides healthcare services directly in the community
• CASA

Products and services

• Primary Care Comprehensive primary care services including health assessments, acute and chronic illness management, immunizations, health screenings, HIV care, behavioral health screening, and medication-assisted treatment (Suboxone therapy). Available at all three locations.
• Behavioral Health Individual therapy, psychiatric assessment, medication-assisted treatment, medical management, and group therapy including Women's Empowerment Group and Dialectical Behavioral Therapy. Integrated with primary care for seamless behavioral health services.
• Dental Services Comprehensive dental care including routine examinations, fluoride treatments, deep cleanings, digital X-rays, fillings, scaling and root planning, simple extractions, and sealants. Located in Torrington.
• Pediatrics Pediatric care for infants, children, and teens including annual physicals, chronic condition management (asthma, diabetes), immunizations, and sick visits. Available in Torrington and North Canaan.
• Women's Health Well woman visits including Pap smears, clinical breast exams, STD testing, birth control counseling, menopause symptom management, and urinary incontinence consultation.
• Chiropractic Care Musculoskeletal health services including physical examinations, individualized treatment plans for pain relief (back, neck, headaches, joint discomfort), and wellness enhancement through joint motion restoration and nerve activity improvement.
• Nutrition Services Nutrition counseling with registered dietitian-nutritionist Elizabeth Caruthers. Addresses weight management, diabetes, high blood pressure, high cholesterol, heart disease, and other conditions through individualized dietary plans.
• Geriatric Consultation Services Integrated geriatric care one day per month at Torrington Health Center. Medical services (dementia, medication management), psychiatry (geriatric depression, anxiety, polypharmacy), and social services for patients 65 and older.
• HIV Care Comprehensive HIV care including testing, individualized treatment plans, ongoing monitoring, medication management, behavioral health support, and education. Infectious disease specialist Dr. Sarah Humphreys provides care.
• Diabetes Education Program Diabetes prevention and management education accredited by Association of Diabetes Care & Education Specialists. Covers seven self-care behaviors including healthy eating, being active, monitoring, and medication management.
• Pharmacy Services In-house pharmacy partnership with Genoa Healthcare at Torrington location. Offers prescription fulfillment, discounted medications, free local delivery to Torrington and Winsted, free USPS shipping to North Canaan, pre-filled pill organizers, and patient assistance.
• Social Services & Community Health Workers Community Health Workers provide social support, health insurance enrollment assistance, financial assistance, and address social determinants of health including housing, transportation, food insecurity, and language barriers.
• School-Based Health Centers Health centers in schools serving K-12 students. Services include medical care (physicals, chronic disease management, point-of-care testing) and behavioral health (evaluation, individual and group therapy). Located in all Torrington schools and Region One schools.
• BETTY Mobile Medical Unit Bringing Exceptional Treatment To You (BETTY) - mobile medical unit providing medical screenings, point-of-care testing, vaccinations, social determinants screening, and health education throughout the Northwest Corner.
• CASA Program Care And Service At Home - in-home primary care appointments using the BETTY mobile unit for patients unable to travel. Includes physical exams, chronic care management, prescriptions, vaccinations, and point-of-care testing.

Quantifiable outcome

• Serving over 7,000 patients through 33,000+ annual visits
• +4 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core, minor and major.

• Genoa HealthcarecoreStrategic or Co-development PartnerPartnership with Genoa Pharmacy to provide on-site pharmacy services at Torrington location with delivery and mailing options to other locations. Genoa Healthcare provides hands-on, personal pharmacy services and has served the behavioral health and complex conditions community for over 20 years.
• UConn Health Centers' Dental ClinicminorStrategic or Co-development PartnerDuring CHWC's dental hiatus, UConn Health Centers' dental clinic helped fill the need for oral care for patients.
• Educational Institutions (Clinical Rotations)minorStrategic or Co-development PartnerClinical site for student rotations including University of Connecticut (School of Social Work and Nursing), Frontier University, CT State Community Colleges, Yale University, University of Saint Joseph, Porter & Chester.
• Community Health Center Association of Connecticut (CHC/ACT)majorStrategic or Co-development PartnerState association advocating for FQHCs. CEO Shawn Frick spoke about 340B Drug pricing program impact at legislative roundtable.
• Northwest Connecticut Transit DistrictminorStrategic or Co-development PartnerTransit partner providing bus services for patients to access North Canaan health center.
• 50+ Community OrganizationsmajorStrategic or Co-development PartnerExtensive network including: McCall Behavioral Health Network, Brooker Memorial, FISH Emergency Shelter, Sullivan Senior Center, Community Kitchen of Torrington, Open-Door Soup Kitchen, Harbor House, United Way, local schools, social services agencies, food pantries, housing providers, domestic violence organizations, and more.

Scale indicators13 records

Recent moves13 records

Expansion highlights7 records

Broad incumbents

• Nuvance Health: Regional health system operating Sharon Hospital in CHWC's service area. Comparable geographic exposure and acts as a referral partner, but operates a hospital-based rather than FQHC model.
• Hartford HealthCare: Large Connecticut health system with hospital and ambulatory footprint that includes community partnerships with FQHCs like CHWC for referrals and care coordination.

Direct peers

• Community Health Center, Inc. Largest FQHC in Connecticut, operating a multi-site integrated primary care, dental, and behavioral health model across the state. Directly comparable to CHWC in mission, FQHC structure, service mix, and Section 330 funding model.
• Optimus Health Care: Largest FQHC in southern Connecticut with broad primary care, dental, behavioral health, and pharmacy services. Comparable scale, FQHC structure, and integrated service model.
• StayWell Health Care: CT-based FQHC providing comprehensive primary, dental, and behavioral health to underserved populations. Direct comparable in mission, payer mix, and federally funded safety-net structure.
• Generations Family Health Center: Connecticut FQHC operating multiple sites with primary care, behavioral health, and enabling services in underserved communities. Same Section 330 funding base and integrated care model as CHWC.
• Cornell Scott-Hill Health Center: Connecticut FQHC providing primary care, dental, behavioral health, and enabling services with comparable Section 330 federal funding. Direct peer in regulatory model and underserved-population focus.
• Fair Haven Community Health Care: New Haven-based FQHC offering integrated medical, dental, and behavioral health with sliding-fee scale and school-based services. Comparable in care-delivery design and patient demographics.
• Connecticut Institute for Communities (CIFC): Danbury-area FQHC providing primary care, dental, and behavioral health to underserved populations. Comparable FQHC model with Section 330 funding and sliding-fee scale.

Emerging players

• Chase Center for Primary Care: Primary care provider in the Northwest Corner region overlapping with CHWC's catchment. Comparable in primary care delivery but narrower specialty and enabling-services footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/communityhealthandwellnesscenter
• LinkedInlinkedin.com/company/community-health-and-wellness-center-of-greater-torrington

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Health & Wellness Center