HeloRobo

What HeloRobo does

HeloRobo (legal entity Helorobo A.Ş.) is a Turkish software company headquartered in the Şişli district of Istanbul that operates a cloud-based SaaS platform unifying customer messaging across WhatsApp, Instagram, Facebook Messenger, Telegram, and Live Chat into a single inbox. Its core technology is a multi-channel messaging aggregation layer backed by an official Meta Business Partnership that provides WhatsApp Business API access, plus native integrations with the Turkish e-commerce platforms T-Soft and Shopify and the dominant local marketplaces (Trendyol, HepsiBurada, N11, Pazarama). The product is modular, comprising a core unified inbox, an AI-powered chatbot module called HeloBot, a structured-flow automation module called Thinker, a built-in CRM with tagging and segmentation, a Meta Verification service, Live Chat, Chatflow, and vertical-specific solution pages for e-commerce, insurance, education, hospitality, automotive, health/beauty, and real estate.

The company sells primarily to Turkish SMB e-commerce and retail businesses via a product-led growth motion: customers self-onboard through helorobo.com on a 14-day free trial before converting to paid monthly or annual subscription plans. Pricing is tiered but not publicly disclosed. As of the most recent disclosures, HeloRobo reports 225+ companies, 470+ active operators, 5M+ conversations processed, and 25M+ messages handled. The company was formed through a 2022 merger with Shopishi facilitated by the Meta partnership and operates as a privately held Turkish joint stock company with no disclosed institutional funding or parent company.

Name

HeloRobo

Legal name

Helorobo A.Ş.

Website

https://helorobo.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

HeloRobo is a Turkish SaaS company that provides an AI-assisted unified inbox for managing WhatsApp, Instagram, and Facebook customer messaging, primarily serving SMB e-commerce and retail businesses in Turkey.

Ownership category

akta.pro rank

Product category

Conversational Commerce Software

NAICS

Custom Computer Programming Services (541511), Other Services Related to Advertising (54189)

SIC

Services-Advertising (7310)

akta.pro primary industry

Marketing Automation, CRM & Lifecycle Messaging (BPAMALAE)

akta.pro secondary industries

Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ), SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB), Messaging-based Social Commerce (Chat Commerce) (CRAFANAG)

Keywords

• Unified messaging platform
• Social commerce software
• WhatsApp Business API
• Conversational commerce
• Customer communication management

Headquarters

HQ city

Sisli

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription SaaS: HeloRobo operates as a SaaS platform with monthly and annual subscription plans. Customers pay recurring fees to access the unified messaging management platform, with different package tiers offering varying feature sets. The platform offers monthly and annual payment options, with the free trial providing 14 days of access before requiring a paid subscription.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

HeloRobo is a SaaS social commerce platform that unifies customer communications across WhatsApp, Instagram, Facebook Messenger, Telegram, and Turkish marketplaces (Trendyol, HepsiBurada, Pazarama, N11) into a single panel. The platform combines AI-powered chatbot automation (HeloBot), structured message flows (Thinker), a built-in CRM, and e-commerce integrations with T-Soft and Shopify to enable in-chat product sales. Its primary value is enabling businesses to manage messaging, customer service, marketing campaigns, and sales from one centralized interface.

Product overview

HeloRobo is a social commerce and customer communication platform that unifies WhatsApp, Instagram, Facebook Messenger, and other messaging channels into a single panel. The platform operates on a modular architecture built around a core unified inbox, supported by AI-powered automation modules (HeloBot, Thinker), a CRM tool for customer relationship management, a Meta verification service for blue-tick acquisition, Live Chat for web visitors, and sector-specific solutions for e-commerce, insurance, education, hospitality, automotive, health/beauty, and real estate. E-commerce integrations with T-Soft and Shopify enable in-chat product catalog display and direct sales, while marketplace integrations with Trendyol, HepsiBurada, N11, and Pazarama consolidate customer queries into the central panel.

Differentiator

Problem solved

Functional benefit

Products and services

• HeloRobo Platform Core SaaS platform enabling businesses to manage WhatsApp, Instagram, Facebook Messenger, and other messaging channels from a single unified panel for customer service, marketing, and sales.
• HeloBot

Quantifiable outcome

• Up to 95% WhatsApp message open rates for marketing campaigns (vs. 20-30% for email marketing)
• +4 more outcomes

Named customers23 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature11 records

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• MetacoreTechnology or IntegrationHeloRobo is an official Meta Business Partner. This partnership enables HeloRobo to provide businesses with official WhatsApp Business API access, Meta verification services (blue checkmark), and integration with WhatsApp, Instagram, and Facebook Messenger. The partnership is central to HeloRobo's offering as a social commerce and messaging management platform.
• T-SoftcoreTechnology or IntegrationT-Soft is an e-commerce platform integration that allows HeloRobo users to automatically display their T-Soft store products within the HeloRobo messaging panel. Products can be shared directly in chat conversations, enabling sales without leaving the messaging interface. The platform is built on T-Soft e-commerce infrastructure.
• ShopifycoreTechnology or IntegrationShopify integration enables HeloRobo users to automatically synchronize and display their Shopify store products within the messaging panel. Products can be shared in chat for direct sales, with inventory syncing automatically managed between platforms.
• WhatsAppcoreTechnology or IntegrationWhatsApp Business API integration is the core messaging channel for HeloRobo's platform. Through Meta partnership, HeloRobo provides businesses with official WhatsApp Business API access, bulk messaging capabilities (Message Templates), automated responses, and verified business status.
• InstagramcoreTechnology or IntegrationInstagram Direct Message (DM) integration allows businesses to manage Instagram communications alongside other channels. Features include comment management, automatic DM responses, and greeting messages for incoming messages.
• Facebook MessengercoreTechnology or IntegrationFacebook Messenger integration enables businesses to manage Facebook communications from the same unified panel as other messaging channels, including comment management and DM responses.
• TrendyolsupportingTechnology or IntegrationMarketplace integration that aggregates customer questions from Trendyol into the unified HeloRobo panel for centralized management. Includes question filtering, response management, and message status tracking.
• HepsiBuradasupportingTechnology or IntegrationMarketplace integration that aggregates customer communications from HepsiBurada into the HeloRobo unified messaging panel.
• PazaramasupportingTechnology or IntegrationMarketplace integration that aggregates customer communications from Pazarama into the HeloRobo unified messaging panel.
• N11 PazaryerisupportingTechnology or IntegrationMarketplace integration that aggregates customer communications from N11 into the HeloRobo unified messaging panel.
• TelegramsupportingTechnology or IntegrationTelegram integration provides quick response capabilities and allows businesses to manage Telegram communications alongside other messaging channels.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• respond.io: respond.io is a unified customer conversation platform that aggregates WhatsApp, Instagram, Messenger, and other messaging channels into a single inbox with workflow automation. It is closely comparable to HeloRobo's unified inbox + automation + commerce positioning for SMB and mid-market customers.
• Wati: Wati is a WhatsApp Business API platform targeting SMBs with bulk messaging, chatbots, shared inbox, and CRM features. It is directly comparable to HeloRobo's WhatsApp-first commerce and customer communication offering for SMB e-commerce.
• Sleekflow: Sleekflow is an AI-powered omnichannel messaging platform integrating WhatsApp, Instagram, Facebook, and in-store channels with commerce flows. It overlaps with HeloRobo's unified inbox + chat commerce + AI chatbot model, especially for retailers and consumer brands.
• MessageBird (Bird): Bird (formerly MessageBird) provides a customer engagement platform spanning SMS, WhatsApp, email, voice, and inboxes. It is comparable to HeloRobo as a multi-channel messaging and commerce platform, though Bird operates at a much larger global scale.
• Trengo: Trengo is a customer communication platform that unifies email, WhatsApp, Messenger, Instagram, and chat into a single team inbox with automation. It is comparable to HeloRobo's unified inbox + automation + e-commerce focus, primarily serving European SMBs.
• Zoko: Zoko is a Shopify-focused WhatsApp commerce platform offering shared inbox, bulk campaigns, and chatbot flows. It is comparable to HeloRobo's WhatsApp + Shopify/T-Soft commerce integration model for D2C e-commerce brands.

Broad incumbents

• Intercom: Intercom is an established AI-first customer service platform with messaging, chatbots, and a shared inbox across web, email, and social channels. It serves a similar use case to HeloRobo but targets a much broader, more upmarket customer base with a larger product portfolio.
• Zendesk: Zendesk is a global customer experience platform with messaging, ticketing, and AI bots across channels including WhatsApp and Messenger. It overlaps with HeloRobo on omnichannel customer support but operates at enterprise scale with a much broader suite.
• HubSpot: HubSpot offers a CRM and marketing automation suite with conversational tools and inbox features across email, chat, and messaging apps. It is comparable to HeloRobo's CRM + lifecycle messaging capabilities but as part of a much broader go-to-market platform.
• Twilio: Twilio provides communication APIs (SMS, WhatsApp, voice, email) and customer engagement products that underpin many messaging platforms. It is comparable as infrastructure for chat commerce and unified messaging, though Twilio sits below HeloRobo in the stack and also offers its own higher-level engagement products.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/helorobo
• YouTubeyoutube.com/@helorobotr
• Facebookfacebook.com/helorobo
• LinkedInlinkedin.com/company/helorobo
• Instagraminstagram.com/helorobo

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HeloRobo