CS Infocomm
CS Infocomm is a Mumbai-headquartered enterprise Customer Experience Management solutions provider serving BFSI, healthcare, telecom, and government customers across India, UAE, the USA, and the UK with an integrated CX software, analytics, and services suite.
- Company typePrivate
- Founded1990
- HeadquartersMumbai, India
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What CS Infocomm does
CS Infocomm Private Limited is a Mumbai-headquartered Customer Experience Management (CEM) solutions provider serving enterprise customers primarily across BFSI, healthcare, telecom, and government. The company delivers an integrated CX platform comprising Analytics & Dashboards (CAD), Universal Desktop (CUD), Universal Logger (CUL), Knowledge Management (CKM), an NLP-driven Chatbot, and supporting modules such as Authenticator, Mobile Agent, WhatsApp Solution, Recording Archival, and Universal List Management (CUCMS), alongside a connector fabric for Salesforce, Microsoft Dynamics, Oracle, Infosys Finacle, TCS BaNCS, and social channels. Technical differentiation rests on Certified integrations with Genesys, Avaya, and Cisco, a patented Enterprise Collaboration Hub, and a virtual contact-center platform (@Home) introduced for distributed-workforce operations. Operations are supported by offices in India, UAE, the United States, and the United Kingdom, with ISO 9001 and ISO 27001 certifications.
The company monetizes through enterprise, quote-based pricing spanning software licensing/subscription, multi-year contracts, and professional and managed services delivered under Integrate-Migrate-Adopt, CXaaS, and Contact Center on Demand models. Go-to-market is an enterprise field-sales motion targeting regulated, large-ticket buyers; deal sizes referenced publicly are in the multimillion-dollar range, with a customer base cited at 200+ accounts. AI capabilities are layered across the stack (NLP chatbot, sentiment analysis, predictive analytics, AI-assisted dashboards) and were extended in 2024 via a strategic partnership with Uniphore for conversational and generative AI, though AI remains a feature layer rather than a proprietary foundation-model business.
Organizational structure is founder-managed under Managing Director Anil Joglekar, who is credited with pioneering IVR in India, supporting 30+ years of domain continuity. The business is privately held and bootstrapped, with no external funding rounds disclosed and headcount in the 101–250 range.
CS Infocomm firmographics
Firmographics- Name
- CS Infocomm
- Legal name
- CS Infocomm Private Limited
- Website
- https://csinfocomm.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CS Infocomm is a Mumbai-headquartered enterprise Customer Experience Management solutions provider serving BFSI, healthcare, telecom, and government customers across India, UAE, the USA, and the UK with an integrated CX software, analytics, and services suite.
- Ownership category
- akta.pro rank
CS Infocomm industry classification
Industry- Product category
- Contact Center / Customer Experience Management Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Telephone Call Centers (56142)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Customer Service, Support & Contact Center CRM (HDAEAFAC)
- akta.pro secondary industries
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Experience (CX) & Digital Experience (BPAHAEAC), Enterprise Application Data Migration & Master Data Management Services (BPAEAGAJ)
Keywords
Where CS Infocomm is headquartered
LocationHeadquarters
- HQ city
- Mumbai
- HQ country
- India
- HQ region
- Asia
Offices7 records
Markets served
CS Infocomm business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Contact Center & CX Solutions: Sale and licensing of Customer Interaction Management software solutions including Analytics & Dashboards, Universal Desktop, Chatbot, Knowledge Management, and other CX products. Delivered via cloud, on-premises, or hybrid deployment models.
- Professional Services: Solution Design & Consulting using 5D Approach (Discover, Design, Develop, Deploy, Deliver), Infrastructure Design & Implementation, Deployment & User Adoption, and Audit & Advisory services.
- Maintenance & Support Services: 24/7 maintenance services, technical support, and managed services for contact center operations. Includes continuous monitoring, proactive maintenance, emergency response, and system optimization.
- Managed Services: End-to-end managed services for contact center operations including facility management, project management, and ongoing system maintenance and support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise solutions with custom pricing based on requirements |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
CS Infocomm product offering
Product offeringCore offering
CS Infocomm is a Customer Experience Management (CEM) provider that designs, implements, and operates enterprise contact center and unified communications solutions. The company sells a proprietary Customer Interaction Management (CIM) platform alongside professional services for solution design, infrastructure implementation, deployment, managed services, and 24/7 maintenance, with technology partnerships spanning Genesys, Avaya, Cisco, Aspect, NICE, Verint, Uniphore, and Alvaria.
Product overview
CS Infocomm is a Customer Experience Management (CEM) company offering a comprehensive platform-plus-modules architecture for contact center and customer interaction solutions. The core product portfolio centers on Analytics & Dashboards (CAD), @Home virtual engagement platform, Universal Logger (CUL) for recording/quality management, Knowledge Management System (CKM), Universal Desktop (CUD), and AI-powered Chatbot. These are supplemented by specialized modules including Authenticator (secure OTP/TPIN management), Mobile Agent, WhatsApp Solution, Recording Archival, Universal List Management, and Universal Case Management System (CUCMS). The company also provides a suite of universal connectors for CRM systems (Salesforce, Microsoft Dynamics, Oracle), banking platforms (Infosys Finacle, TCS BaNCS), and social media channels. Value-added services include Integrate-Migrate-Adopt cloud adoption framework, Customer Journey Management, Digital Interaction Management, CXaaS (Customer Experience as a Service), Contact Center on Demand, Secured Cloud Customer Interaction, and Sentiment Analysis. The integrated Contact Center Suite combines ACD, IVR, AI, BOTS, IoT, RPA, and Unified Communications capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- @Home: Integrated virtual platform for immersive and personalized customer interactions from remote locations
- CS Infocomm Analytics & Dashboards (CAD)
- CS Infocomm Universal Logger (CUL)
- CS Infocomm Knowledge Management System (CKM)
- CS Infocomm Universal Desktop (CUD)
- CS Infocomm Universal Case Management System (CUCMS)
- Universal List Management (CLM)
- Authenticator
- Mobile Agent
- Chatbot
- WhatsApp Solution
- Recording Archival
- CXaaS
- Contact Center on Demand
- Sentiment Analysis
- Customer Journey Management
- Digital Interaction Management
- Customer Interaction on Cloud
Products and services
- Analytics & Dashboards (CAD) AI and ML-powered analytics platform providing comprehensive business insights, predictive analytics, and data visualization across interaction, campaign, intent, and various analytics domains for enterprise contact center and business decision-making.
- @Home Virtual Engagement Platform Integrated virtual platform enabling immersive and personalized customer interactions from remote locations, featuring skill-based call routing, live audio/video calls, KYC fulfillment, co-browsing, tri-party conference, whiteboarding, data masking, payment management, live chat, and document management for remote contact center operations.
- Universal Logger (CUL) Recording Manager and Quality Management tool offering regulatory compliance recording, live call monitoring, customized reporting, scoring and evaluation tools, flexible archival options, and tailored configurations for contact center operations.
- Knowledge Management System (CKM) Comprehensive knowledge management solution with omni-channel knowledge base, contact center enhancement capabilities, channel integration and escalation, customer search history, native desktop integration, and natural language web search for both agents and customers.
- Universal Desktop (CUD) Unified workspace client bridging self-service and live agent assistance, providing omni-channel customer information, CRM and backend integration, real-time contact center statistics, one-click distribution, and robust security with LDAP/Active Directory and role-based access control.
- Authenticator Secure TPIN and OTP Management System providing PIN/OTP generation, change, validation, expiry features, history check, and advanced encryption including AES 256-bit encryption for transactional security in contact center environments.
- Mobile Agent Mobile contact center solution enabling agents to manage voice calls, email, live chat, and SMS interactions from smartphones or tablets, with call recording, real-time monitoring, and integration with voice platforms.
- WhatsApp Solution WhatsApp channel integration solution enabling businesses to connect with customers through the WhatsApp API, supporting text, image, video, audio, and document messaging with consent management, privacy protection, real-time monitoring, and Open API integration.
- Universal Case Management System (CUCMS) Robust case/ticket management solution for tracking and resolving cases across various domains with administration, agent, and back-office modules supporting SLA management, case assignment, and bulk operations.
- Chatbot AI-powered conversational platform with intent recognition, natural language processing, sentiment analysis, CRM integration, and human handover capability for 24/7 automated personalized customer interactions with cost savings through automation.
- Solution Design & Consulting Services Consulting services using the proprietary 5D Approach (Discover, Design, Develop, Deploy, Deliver) for designing tailored customer experience and contact center solutions for enterprises across industries.
- 24/7 Maintenance & Managed Services End-to-end 24/7 maintenance services, technical support, and managed services for contact center operations, including continuous monitoring, proactive maintenance, emergency response, and system optimization.
- Contact Center on Demand (CCaaS) Cloud-based contact center solution with scalable resources, multi-channel engagement, real-time analytics, flexible deployment options, and pay-per-use model for enterprises seeking cloud-based CX solutions.
- CXaaS (Customer Experience as a Service) Comprehensive CX management platform providing unified customer insights, omni-channel engagement, personalization, real-time interaction monitoring, and agile feedback loops as a service for large enterprises.
Quantifiable outcome
- Threefold shareholder returns for businesses prioritizing CX
- +2 more outcomes
Companies that use CS Infocomm
Customer profileSegments11 records
Ideal customer profiles5 records
CS Infocomm technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
AI capability16 records
Feature14 records
CS Infocomm partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and major.
- UniphorecoreUniphore and CS Infocomm announced a strategic partnership to elevate Customer Experience for the Enterprise. The partnership combines Uniphore's AI and automation capabilities with CS Infocomm's CX implementation expertise to deliver enhanced enterprise solutions.
- GenesyscoreTechnology integration partner for contact center platform. Multiple awards including Partner of the Year (2019, 2022), New Cloud Partner of the Year (2023), Best Use Case Engage (2023), Most New LOGOs Award (2012), Most Valuable Partner Award (2010). Gold/Silver partner status.
- AvayacoreTechnology integration partner. Awards include Growth Partner of the Year Award (2019, APAC 2018), Contact Center Partner Award West Region (2017), India Region (2016, 2015), Innovative Partner Award India Region (2017). Long-standing partnership since 2006.
- CiscocoreTechnology integration partner. Awards include CISCO Symposium APJC Deal of the Year Award (2019), CISCO Symposium Growth Partner of the Year Award (2019). Integration capabilities for contact center solutions.
- Aspect SoftwaremajorLong-standing technology partner with multiple awards including Gold Partner of the Year (2014), CX2020 Certificate of Partnership (2020), Excellence Award of the Year (2016), Max. New Logos in Asia Pacific Region Award (2008), Asia Pacific Region Service Excellence Award (2007).
- NICEmajorTechnology integration partner for workforce engagement, analytics, and customer interaction solutions.
- VerintmajorTechnology integration partner for customer engagement and analytics solutions.
- AlvariamajorTechnology integration partner for workforce and customer engagement solutions.
- AudioCodesmajorRegistered partner for voice and communication solutions integration.
- NuancemajorTechnology integration partner for AI and speech recognition solutions.
- Infosys FinaclemajorUniversal Finacle Connector seamlessly integrates CIM platforms with Finacle CBS, ensuring unified data flow and enhanced operational efficiency for banking customers.
- SalesforcemajorUniversal Salesforce Connector unifies customer data across systems, improving efficiency and providing a comprehensive view for proactive customer engagement.
- Microsoft DynamicsmajorUniversal Microsoft Dynamics Connector streamlines operations and elevates customer experiences by integrating data across departments and systems.
- OraclemajorUniversal Oracle Connector enhances efficiency and data quality by automating workflows and ensuring real-time data synchronization.
- TCS BaNCSmajorUniversal BaNCS Connector streamlines data transfer, improves accuracy, and offers a scalable and cost-effective solution for banking operations.
Scale indicators5 records
Recent moves7 records
Expansion highlights5 records
CS Infocomm competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key highlights6 records
Customer concentration
CS Infocomm social profiles
Digital presenceCS Infocomm compliance and trust
Trust signalCompliance2 records
CS Infocomm financial estimates
Financial estimateRevenue estimate
Valuation estimate
CS Infocomm leadership team
Management profileNumber of profiles
Profiles3 records
CS Infocomm subsidiaries and ownership
Company hierarchySubsidiaries3 records
CS Infocomm funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CS Infocomm M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CS Infocomm
What does CS Infocomm do?
CS Infocomm is a Customer Experience Management (CEM) provider that designs, implements, and operates enterprise contact center and unified communications solutions. The company sells a proprietary Customer Interaction Management (CIM) platform alongside professional services for solution design, infrastructure implementation, deployment, managed services, and 24/7 maintenance, with technology partnerships spanning Genesys, Avaya, Cisco, Aspect, NICE, Verint, Uniphore, and Alvaria.
Is CS Infocomm a public or private company?
CS Infocomm is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CS Infocomm founded?
CS Infocomm was founded in 1990. It employs 101 to 250 people.
Where is CS Infocomm based?
CS Infocomm is headquartered in Mumbai, India, in the Asia region.
How does CS Infocomm make money?
Four revenue lines are on record. Contact Center & CX Solutions are the primary driver. The others are professional Services, maintenance & Support Services and managed Services.
Does CS Infocomm have an API?
No public API is recorded for CS Infocomm.
What industry is CS Infocomm in?
CS Infocomm's product category is Contact Center / Customer Experience Management Software. Its primary akta.pro industry code is HDAEAFAC, Customer Service, Support & Contact Center CRM, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 541511 and its SIC code is 7373.