Empress Medical

Name

Empress Medical

Legal name

Empress Ambulance Service, LLC

Website

https://empressems.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency medical services
• Ambulance services
• Advanced life support
• Community paramedicine
• Patient transport services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Emergency Medical Services (911 Response): Emergency 911 response services provided under contract to municipalities including Yonkers, New Rochelle, Yorktown, Poughkeepsie, Mount Vernon, White Plains, and the Bronx. Revenue from municipal contracts and insurance reimbursement for emergency transports.
2. Non-Emergency Patient Transports: Transports between homes, healthcare facilities, and hospitals for patients requiring assistance. Includes hospital network solutions with dedicated resources and custom branding.
3. Community Paramedicine / Mobile Integrated Healthcare: In-home healthcare services reducing unnecessary emergency room visits. Putnam County contract valued at $2.8 million annually. Also serves Mount Vernon under contract.
4. Event Standby Services: On-site emergency medical care for large-scale events including sports games, concerts, and dignitary visits.
5. EMS Education and Training: EMS Academy providing EMT training programs. Students are paid while in training and commit to working at Empress for one year after graduation.
6. Billing and Insurance Processing: Billing department handles payment resolution for services rendered, accepting insurance information and payments through online portals and phone.

Pricing tiers

Go-to-market motion5 records

Distribution channels5 records

Marketing channels6 records

Core offering

Empress EMS provides 911 emergency response, advanced life support (ALS), basic life support (BLS), community paramedicine, interfacility patient transport, paramedic fly cars, tactical EMS, and event standby services across the Hudson Valley and New York City region. The company also operates the Empress EMS Academy, a training program producing credentialed EMTs and paramedics, and runs Northern Dutchess Paramedics, an acquired subsidiary serving Dutchess County.

Product overview

Empress EMS operates as a comprehensive emergency medical services organization offering a unified suite of pre-hospital care services. The portfolio includes core emergency response capabilities (911 Emergency Response, Basic Life Support, Advanced Life Support), specialized services (Paramedic Fly Cars, Tactical EMS, Event Standbys, Patient Transports), and community health programs (Community Paramedicine/Mobile Integrated Healthcare). The EMS Academy provides EMT training as a complementary education module, while the acquired Northern Dutchess Paramedics brand extends coverage in the Hudson Valley region. Together, these services handle over 159,000 transports annually across eight counties in New York plus the Bronx and Connecticut.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Response
• Advanced Life Support (ALS) Ambulance Service
• Basic Life Support (BLS) Ambulance Service
• Community Paramedicine
• Paramedic Fly Cars
• Interfacility Patient Transport
• Event Medical Standbys
• Tactical EMS
• Empress EMS Academy
• Northern Dutchess Paramedics

Quantifiable outcome

• 159,000+ patient transports annually
• +2 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles5 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Northern Dutchess Paramedics (NDP)coreStrategic or Co-development Partner · 1 October 2025Empress acquired Northern Dutchess Paramedics on October 1, 2025. NDP has more than 30 years of experience delivering emergency and non-emergency medical transportation in Dutchess County and Columbia County, NY, and Litchfield County, CT. Headquartered in Rhinebeck, NDP employs more than 140 professionals and operates from multiple substations. Ed Murray founded NDP in 1994 and continues involvement.
• Putnam CountycoreStrategic or Co-development Partner · 1 October 2025Empress provides Community Paramedicine/Mobile Integrated Healthcare for Putnam County residents under a $2.8 million annual contract. This is the first county government in New York to directly fund countywide paramedic services and launch a community paramedicine pilot program.
• PatientCare EMS SolutionscoreStrategic or Co-development PartnerParent company PatientCare EMS Solutions has been the leader in providing ground-based 911 emergency ambulance services since 1998. Empress is part of the PatientCare EMS family of companies providing services in Florida, Indiana, Mississippi, New York, South Dakota and Texas.
• Mount VernoncoreStrategic or Co-development PartnerCommunity Paramedicine/Mobile Integrated Healthcare partnership with City of Mount Vernon, providing in-home patient care services to reduce unnecessary hospital transports.
• For Paul FoundationminorGTM or Marketing PartnerEmpress donated a refurbished ambulance to the For Paul Foundation which provides support to first-responders, aspiring first-responders, and families of first responders who have passed away in the line of duty. Fleet Director Kyle Stevens attended the 7th Annual Heroes Dinner and Scholarship Awards in Florida. Empress is listed as top sponsor.
• Westchester Medical CentercoreStrategic or Co-development PartnerLevel One trauma center receiving critical care transports and emergency patients from Empress EMS. Part of regional hospital network coordination for patient care.
• Dutchess Community CollegeminorGTM or Marketing PartnerPartnership for EMS education - Kelly Kohler teaches in the EMS Program at Dutchess Community College while working full-time at Touro College of Osteopathic Medicine and Empress EMS.
• American Ambulance AssociationminorGTM or Marketing PartnerIndustry membership organization for EMS providers, providing advocacy and industry standards.
• National Association of Mobile Integrated Healthcare ProvidersminorGTM or Marketing PartnerIndustry membership for mobile integrated healthcare and community paramedicine providers.
• New York Mobile Integrated Healthcare AssociationminorGTM or Marketing PartnerState-level membership organization for community paramedicine and mobile integrated healthcare providers in New York.
• United New York Ambulance NetworkminorGTM or Marketing PartnerState-level membership organization for ambulance services in New York.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• American Medical Response (AMR): Largest private ambulance and EMS provider in the United States, operating 911 response, interfacility transport, and managed transportation services across dozens of states. Directly comparable to Empress in core 911 municipal contract model, multi-county geographic coverage, and ALS/BLS service mix.
• Mobile Life Support Services: Regional private EMS provider headquartered in the Hudson Valley, NY, providing 911 response, ALS, BLS, and interfacility transport to municipalities and hospitals. A direct geographic and service-line competitor to Empress in the lower Hudson Valley.
• Acadian Ambulance Service: Large privately held EMS provider operating 911 response, interfacility, and air medical transport across Louisiana, Texas, Mississippi, and Tennessee. Comparable in scale, multi-county contract model, and integrated ground-EMS operating platform.
• Falck North America: Private ambulance and emergency services operator with a US footprint focused on municipal 911 contracts, interfacility transport, and community paramedicine. Comparable to Empress in business model, government contract orientation, and MIH/CP program strategy.
• McCormick Ambulance: Regional private EMS provider in California offering 911, interfacility, critical care, and event medical services with municipal and hospital contracts. Comparable regional roll-up operating model and service mix to Empress.
• Cataldo Ambulance Service: Privately held regional EMS provider in New England offering 911 response, ALS/BLS, specialty/critical care transport, and mobile integrated health programs. Closely mirrors Empress's service portfolio and community-paramedicine-led growth strategy.

Broad incumbents

• Global Medical Response: Parent of American Medical Response and several other national EMS brands, providing ground ambulance, air medical, and managed transport services across the U.S. A broader incumbent and natural strategic acquirer for regional operators like Empress.
• PatientCare EMS Solutions: Empress's parent company and multi-state operator of 911 ground ambulance and healthcare logistics services in Florida, Indiana, Mississippi, New York, South Dakota, and Texas. Provides the corporate platform and capital base supporting Empress's growth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/empress-ambulance-svc
• Xx.com/empressems
• Facebookfacebook.com/121797444509052

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Empress Medical