What IntraWorks does

IntraWorks is a privately held US systems integrator founded in 1993 (rebranded from Integrated Controls USA circa 2009-2010) that designs, installs, and services integrated fire alarm, security, access control, video surveillance, and energy management systems for enterprise, commercial, residential, government, and institutional customers across the southwestern United States. The company's core technology is a 'smart building' platform that integrates disparate subsystems — fire detection and evacuation, intrusion, access control, CCTV/video analytics, climate control, lighting, critical systems monitoring, and voice/data infrastructure — into a unified control surface accessible via mobile, tablet, and desktop clients (branded as SmartLink). It operates two recurring-revenue service layers over the installed base: 24/7 UL-listed Five Diamond monitoring and the proprietary SmartService program, which combines barcode-tracked device-level testing (SmartReports), parts-and-labor warranty, preventive maintenance, software service agreements, and a guaranteed 15-minute callback / 1-hour on-site emergency response with SLA-backed financial penalties, plus an obsolescence-protection credit of up to 20% after five years.

IntraWorks is organized into three customer divisions — Enterprise (medical, manufacturing, utilities, education, transportation, government/military, entertainment, hospitality), Commercial (financial institutions, clinics, schools, office/property management, construction, industrial, restaurants, retail), and Residential (single-family, multifamily, gated communities). Revenue is generated through project-based hardware and installation contracts, recurring monthly monitoring subscriptions, multi-year SmartService maintenance agreements, brand-tied Software Service Agreements, and engineering services including fire code compliance, vulnerability assessments, DIACAP/NERC CIP/HIPAA compliance, and UL 2050 SCIF design. Pricing is custom and quote-based, with pre-negotiated rates available on five government buying cooperatives (NASPO, GSA, CES, Region 19, OMNIA, NM State Purchasing).

The company maintains offices in Albuquerque NM, El Paso TX, Las Vegas NV, and Sandy UT, holds a California contractor license without a physical office, and serves customers across nine states. It is ranked among the Top 100 US systems integrators for 15 consecutive years and the Top 20 in the Southwest, carries NICET-certified fire engineers and government-cleared personnel, and is an authorized strategic partner for Edwards Systems Technology (fire), DMP (intrusion/access), and Kidde (legacy fire) among other brands.

Name

IntraWorks

Legal name

IntraWorks

Website

https://intraworksusa.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

51–100 employees

Short description

IntraWorks is a US systems integrator, founded 1993, that designs, installs, and services integrated fire alarm, security, and energy management systems for enterprise, commercial, government, and residential customers across the Southwest.

Ownership category

akta.pro rank

Product category

Security & Fire Systems Integration

NAICS

Computer Systems Design Services (541512), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Computer Integrated Systems Design (7373), Auto Controls For Regulating Residential & Comml Environments (3822)

akta.pro primary industry

Low-Voltage & Security Systems Contracting (Access Control, CCTV, Intrusion) (IMAFALAF)

akta.pro secondary industry

Smart Appliance & Energy Management Integration (HSAHADAG)

Keywords

• Fire alarm systems
• Security systems integration
• Video surveillance systems
• Access control systems
• Building energy management

Headquarters

HQ city

Albuquerque

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Systems Integration & Installation: Design, installation, and commissioning of integrated security, fire detection, access control, video surveillance, and energy management systems for commercial, enterprise, and residential customers. Project-based revenue with custom pricing based on system complexity.
2. 24/7 Monitoring Services: UL listed monitoring facilities with redundant sites (Five Diamond Status). Includes mobile integration, video verification, security/temperature/utilities monitoring, vehicle/asset tracking with geo-fencing, and armed guard response. Monthly recurring revenue model.
3. SmartService Maintenance Plans: Comprehensive service agreements including testing and inspections, preventive maintenance, software/hardware updates, parts and labor warranty, emergency service response guarantee (15-minute callback, 1-hour on-site), and obsolescence protection (up to 20% credit after 5 years).
4. Software Service Agreements (SSA): Manufacturer's technical support and software updates for security systems. Required for many brands and crucial for system ownership, providing ongoing revenue from software maintenance.
5. Engineering Services: Design engineering services including fire code compliance, vulnerability assessments, mass notification studies, LEED energy audits, NERC CIP compliance, and DIACAP compliance for government facilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

IntraWorks is a systems integrator that designs, installs, monitors, and services integrated fire alarm, intrusion, video surveillance (CCTV), access control, and building energy management systems for enterprise, government, commercial, and residential customers. The company combines third-party hardware brands (DMP, Honeywell, Bosch, Edwards/EST, Pelco, Kidde, Avigilon, HIK Vision, Lutron) with its proprietary SmartService and SmartReports service platform. It sells custom-engineered projects under long-term service agreements rather than standardized packaged products.

Product overview

IntraWorks is a systems integrator offering a comprehensive portfolio of security, safety, and energy management products and services. The core product offerings include Fire Detection & Evacuation, Video Surveillance (CCTV), Intrusion Alarm & Robbery Detection, and Access Control systems. These are complemented by add-on modules including Climate Control Systems, Critical Systems Monitoring, Lighting Control & Management, Public Address/Paging systems, and Voice/Data Infrastructure. For residential applications, IntraWorks offers versions of these systems including Intrusion & Fire Alarm combinations, Video Surveillance, Climate Control, Lighting Control, Door & Gate Control, Distributed Audio/Video & Paging, Critical Systems Monitoring, and Voice/Data Infrastructure. Service offerings include Engineering, Installation, Monitoring (24-hour UL listed with Five Diamond Status), Testing & Inspection with SmartReports (barcode-verified), Software & Hardware Updates, and SmartService (comprehensive maintenance program). The company represents multiple brands including DMP, GE, Bosch, Honeywell, Ademco, Pelco, Avigilon, HIK Vision, Edwards (EST), Kidde, and Lutron, among others.

Differentiator

Problem solved

Functional benefit

Brands

• SmartService: A maintenance and service program that includes barcoded device tracking, testing and inspections with SmartReports, software/hardware updates, preventive maintenance, parts and labor warranty with emergency response guarantee, and obsolescence protection for systems under plan for more than 5 years.
• SmartReports

Products and services

• Commercial Fire Detection & Evacuation Fire alarm and evacuation systems providing 24-hour detection of fire and smoke, evacuation of building occupants, control of fire dampers and doors, elevator recall, smoke evacuation, and communication to authorities. Designed for commercial and enterprise facilities, including notification code capabilities for non-fire emergencies.
• Commercial Video Surveillance (CCTV) Closed Circuit TV systems providing visual awareness and video analytics for detection and evaluation of incidents. Includes video cameras and a Video Management System (VMS) for live view, playback, and integration with other building systems; supports motion, color, shape, face, virtual fence, and crowd disturbance analytics.
• Commercial Intrusion Alarm & Robbery Detection Burglar alarm systems providing 24-hour detection of intruders in unauthorized areas with notification to authorities through monitoring facilities. Supports wired and supervised wireless technology with mobile device integration; primary brand represented is DMP.
• Commercial Access Control, Asset Tracking & Article Surveillance Card access control, keypads, and biometrics systems that allow or deny physical access through doors or gates based on time and credential. Integrates with video surveillance and intrusion alarm systems for unified monitoring.
• Installation Services System installation with project management, documentation, training, commissioning, and warranty. Includes UL listed and certified installations, government cleared personnel, ISO 9001 standards, and NICET certified technicians for fire alarm, security, and integrated building systems.
• 24/7 Monitoring Services 24-hour UL listed monitoring facilities with redundant sites (Five Diamond Status), mobile integration, video verification, security and utility monitoring, vehicle/asset tracking with geo-fencing, and armed guard response. Monthly recurring revenue subscription model.
• Engineering & Compliance Design Services Design engineering services including RCDD engineer services, NICET fire system engineers, fire code compliance, vulnerability assessments, DIACAP compliance for government, HIPAA compliance for medical facilities, NERC CIP compliance for utilities, LEED energy audits, mass notification intelligibility studies, and UL 2050 ICD/ICS 705 designs for SCIFs.
• Testing & Inspection Services (with SmartReports) Testing services per NFPA, NIOSH, ADA, or Joint Commission standards using barcode tracking of devices with SmartReports for location, pass/fail, time/date, and technician accountability. Reports available 24/7 through an online portal.
• SmartService Maintenance Program Comprehensive maintenance and service program that includes barcode-verifiable SmartReports testing, preventive maintenance, software/hardware updates, parts and labor warranty, a 15-minute emergency callback guarantee with 1-hour on-site response (or $2/min penalty up to $500), and obsolescence protection up to a 20% credit toward a new system after 5 years on the plan.
• Software Service Agreements & Hardware Flash Updates Manufacturer's technical support and software updates for security systems through Service Agreements (SSAs) and flash updates for field devices and panels to ensure proper functionality and security.
• ATMs & Financial Institution Equipment ATM and in-teller machines providing automated transactions, deposit automation, teller automation, and drive-up systems for financial institutions, integrated with robbery alert and access control systems.
• Residential Intrusion & Fire Alarm Combination intrusion and fire alarm systems for homes providing 24-hour detection of intruders, fire/smoke, water, gas, power outages, panic events, and medical events, with notification to mobile devices and the monitoring center.
• Residential Video Surveillance CCTV systems for homes providing live view and playback on video walls, computers, tablets, and smartphones, with video analytics for incident detection, including motion, faces, and left articles.
• Residential Door & Gate Access Control Card access control, keypads, and biometrics for homes and residential communities with mobile application integration and connection to other security systems.

Quantifiable outcome

• Building life cycle cost savings up to 10x according to the Department of Energy O&M Best Practices
• +5 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• NASPO (National Association of State Procurement Officials)coreChannel Partner/ Reseller/ DistributorA buying cooperative for State and local governments in Utah, Nevada, Washington, Oregon, and Hawaii. IntraWorks participates as an approved vendor through this cooperative purchasing organization, enabling them to serve public sector customers with pre-negotiated pricing and compliance with procurement regulations.
• U.S. General Services Administration (GSA)coreChannel Partner/ Reseller/ DistributorFederal buying agreement enabling IntraWorks to provide services to all government agencies through the GSA Schedule program. This provides standardized pricing and procurement processes for federal customers.
• CES (Cooperative Educational Services)coreChannel Partner/ Reseller/ DistributorA buying cooperative for both private and government schools in New Mexico. Enables IntraWorks to serve educational institutions in New Mexico with approved pricing and procurement pathways.
• Region 19coreChannel Partner/ Reseller/ DistributorA buying cooperative for State and local governments in West Texas. Provides IntraWorks access to educational and government customers in the West Texas region through cooperative purchasing.
• OMNIA PartnersminorChannel Partner/ Reseller/ DistributorA buying agreement for Government Organizations specializing in IT Infrastructure and Technical Assets. Expands IntraWorks' reach into government technology procurement channels.
• NM State Purchasing DivisioncoreChannel Partner/ Reseller/ DistributorNew Mexico State Contract providing 'best value' acquisitions through compliance with the New Mexico procurement code. Enables direct state agency purchasing without competitive bidding for approved vendors.
• Edwards Systems Technology (EST)coreTechnology or IntegrationIntraWorks is an EST strategic partner representing all models of Edwards Systems Technology fire alarm equipment including IRC-3, EST-2, EST-3, EST3X, EST-4, and Signature series devices. EST is their primary fire alarm brand for commercial and enterprise applications.
• DMP (Digital Monitoring Products)coreTechnology or IntegrationDMP is a key intrusion alarm brand represented by IntraWorks. They offer DMP intrusion systems for commercial, residential, and access control applications with mobile integration and automation capabilities.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Convergint Technologies: Largest independent North American systems integrator with security, fire alarm, life safety, and building automation practices across enterprise and government. Most directly comparable to IntraWorks given similar multi-OEM integration model, project-based plus recurring revenue mix, and broad certifications footprint.
• Koorsen Fire & Security: Regional integrator of fire alarm, security, and life-safety systems headquartered in the Midwest with multi-state service. Closely comparable to IntraWorks in customer profile (commercial, enterprise, government), recurring monitoring model, and NICET-certified technician base.
• Vector Security: Mid-sized US systems integrator offering intrusion, fire, video, access control, and 24/7 monitoring across commercial and residential segments. Closely comparable customer segmentation, recurring monitoring economics, and brand-agnostic integration model.
• Moon Security Services: Long-standing regional Pacific Northwest systems integrator with security, fire, monitoring, and integration services for commercial and residential customers. Highly comparable multi-decade operating history, customer segmentation, and recurring monitoring business mix.
• CGL Electronic Security: Independent commercial security systems integrator serving enterprise, healthcare, education, and government accounts in the Western US. Comparable project-based integration plus recurring services model and similar certifications footprint.
• Guardian Security Systems: Regional commercial and residential security/fire systems integrator with UL-listed monitoring center and multi-state service. Comparable in customer segmentation (residential, SMB, commercial), recurring monitoring model, and integrator-plus-monitoring positioning.

Broad incumbents

• APi Group (APi National Service Group): Public holding company consolidating life-safety service providers across North America, including fire suppression, alarm, and security integration. Comparable in service offering breadth and end-customer mix, but operates as a multi-subsidiary platform versus IntraWorks' single-entity regional model.
• Johnson Controls (Building Solutions / Tyco): Global building systems incumbent offering integrated fire, security, HVAC, and energy management for enterprise facilities. Overlaps with IntraWorks in the integrated 'smart building' value proposition and government/defense accounts, but at much larger scale and with proprietary product lines.
• Securitas Technology (formerly Stanley Security / Niscayah): National commercial security integrator under Securitas, providing electronic security, access control, video surveillance, and monitoring services. Comparable recurring monitoring and enterprise commercial customer profile, with materially larger footprint and R&D capability.
• Honeywell Building Technologies: Global OEM and integrator of building automation, fire detection, security, and energy management systems. Overlaps with IntraWorks in fire/security product lines and integrated building propositions, but at vastly greater scale and as a manufacturer rather than pure integrator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/integrated-controls
• Xx.com/Intra_Works
• Facebookfacebook.com/intraworks

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IntraWorks