Universal Primary Care
Universal Primary Care is a Federally Qualified Health Center operating six clinics across rural western New York and northern Pennsylvania, delivering adult medicine, OB/GYN, pediatrics, behavioral health, dental, and telehealth services under a sliding-fee, HRSA-supported model.
- Company typePrivate
- Founded2004
- HeadquartersOlean, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Universal Primary Care does
Universal Primary Care (UPC) is a private, nonprofit Federally Qualified Health Center (FQHC) founded in 2004 and headquartered in Olean, New York, delivering comprehensive primary care to patients across rural western New York and northern Pennsylvania. It operates six clinical sites spanning Cattaraugus County NY (Olean, Salamanca, Cuba, Houghton) and McKean County PA (Bradford medical and Bradford dental), offering adult medicine, obstetrics and gynecology, pediatrics, behavioral health care management, dental services, and telehealth. UPC holds the FQHC designation, which carries Federal Tort Claims Act (FTCA) medical malpractice liability protection and deemed Federal Public Health Service employee status under 42 U.S.C 233(g)-(q), and receives Health Resources and Services Administration (HRSA) funding support.
The organization is built on the eClinicalWorks electronic health record platform, with patient engagement handled through the Healow portal (web and mobile apps on Apple App Store and Google Play) that supports provider messaging, prescription refill and referral requests, lab and x-ray result review, appointment scheduling, and online bill payment. Service delivery combines on-site diagnostic testing (ultrasound, first-trimester genetic screening, non-stress testing, fetal monitoring) with remote consultations via telehealth, and is supported by an in-house Rural Family Residency Program in Olean that functions as a physician training pipeline. Patient access infrastructure includes 24/7 telephone lines with automatic forwarding to an answering service and on-call providers, with translation services available around the clock.
UPC generates revenue through a blended model of Medicare and Medicaid reimbursement, private insurance billing, and self-pay collections from uninsured and underinsured patients served under a sliding fee scale tied to income and family size, supplemented by HRSA grant funding under the federal Health Center Program. Pricing for uninsured patients is administered via a sliding-fee schedule with insurance enrollment assistance available at every site. UPC has been recognized with HRSA Quality Leader, Access Enhancer, Health Disparities Reducer, and Advancing Health IT awards in 2023 and 2025, NCQA Patient-Centered Medical Home recognition, and the Candid Platinum Transparency 2026 award.
Universal Primary Care firmographics
Firmographics- Name
- Universal Primary Care
- Legal name
- Universal Primary Care
- Website
- https://upchealth.net
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Universal Primary Care is a Federally Qualified Health Center operating six clinics across rural western New York and northern Pennsylvania, delivering adult medicine, OB/GYN, pediatrics, behavioral health, dental, and telehealth services under a sliding-fee, HRSA-supported model.
- Ownership category
- akta.pro rank
Universal Primary Care industry classification
Industry- Product category
- Community Health Services
- NAICS
- Ambulatory Health Care Services (621), Offices of Physicians (except Mental Health Specialists) (621111)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)
- akta.pro secondary industry
- Integrated Primary Care in Behavioral Health Settings (HLAFAGAM)
Keywords
Where Universal Primary Care is headquartered
LocationHeadquarters
- HQ city
- Olean
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Universal Primary Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others
Revenue model
- Healthcare Services Revenue: Universal Primary Care generates revenue through patient healthcare services billed to insurance providers, Medicare, and Medicaid, as well as direct patient payments. The organization operates as a Federally Qualified Health Center (FQHC) with Federal Tort Claims Act (FTCA) medical malpractice liability protection.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Sliding Fee Scale for uninsured/underinsured patients |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels2 records
Universal Primary Care product offering
Product offeringCore offering
Universal Primary Care is a Federally Qualified Health Center operating six clinic locations in rural New York and Pennsylvania that delivers comprehensive primary care to patients of all ages. Its core offerings include Adult Medicine, OB/GYN, Pediatrics, Behavioral Health Care Management, and Dental Services, supported by on-site diagnostics, telehealth, and a Healow-based patient portal. The center accepts all patients regardless of ability to pay and applies a sliding fee scale with insurance enrollment assistance.
Product overview
Universal Primary Care is a Federally Qualified Health Center (FQHC) offering a unified platform of primary care services through multiple locations in New York and Pennsylvania. The core offering consists of Adult Medicine, Obstetrics & Gynecology (OB/GYN), Pediatrics, Behavioral Health Care Management, and Dental Services, all delivered alongside Telehealth capabilities and a Patient Portal (Healow) for remote engagement. The organization operates six physical locations (Bradford, Cuba, Houghton, Olean, Salamanca, and Bradford Dental) providing comprehensive healthcare to patients regardless of ability to pay, supported by a sliding fee scale and insurance enrollment assistance.
Differentiator
Problem solved
Functional benefit
Products and services
- Adult Medicine Comprehensive adult primary care services including diagnostic testing, case management, and referrals, delivered by doctors, nurses, and medical professionals for adult patients across UPC's clinics.
- Obstetrics & Gynecology (OB/GYN) Prenatal and gynecological care including on-site ultrasounds, first-trimester genetic screening, non-stress testing, fetal monitoring, and certified breastfeeding counseling for women in the rural service area.
- Pediatrics Family medicine pediatric services providing care for all ages from pediatric to adult, enabling continuity of care with the same provider across childhood, adolescence, and adulthood.
- Behavioral Health Care Management Behavioral health services for children, adolescents, and adults including assessment, psychosocial treatment, depression and anxiety management, evidence-based brief interventions, and referral to community-based services, integrated with primary care.
- Dental Services Dental care services including preventive, restorative, and oral health care, delivered at the Houghton, NY and Bradford, PA dental locations for patients in the rural service area.
- Telehealth Services Remote healthcare consultations and appointments delivered via telehealth for UPC patients who cannot visit in person, covering appropriate primary care needs.
- Healow Patient Portal Online patient portal enabling UPC patients to message providers, request medication refills and referrals, view lab and x-ray results, update personal information, and pay statements, available on web and via the Healow mobile app.
Companies that use Universal Primary Care
Customer profileNamed customers2 records
Segments5 records
Ideal customer profiles1 record
Universal Primary Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Universal Primary Care partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core, major and minor.
- HRSA (Health Resources & Services Administration)coreHRSA-funded health center program with Federal Tort Claims Act (FTCA) medical malpractice liability protection. Universal Primary Care is a deemed Federal Public Health Service employee under 42 U.S.C 233(g)-(q) of the Public Health Services Act. HRSA provides funding, oversight, and recognition programs for the health center.
- NACHC (National Association of Community Health Centers)majorNational membership organization supporting and representing community health centers. UPC displays NACHC affiliation and branding as part of community health center network recognition.
- FQHC (Federally Qualified Health Center)coreFQHC designation provides access to Medicare and Medicaid reimbursement, grant funding, and liability protections. Federally Qualified Health Centers are community-based organizations that provide comprehensive primary care regardless of ability to pay.
- Community Health Care Association of New York State (CHCANYS)majorState association representing and supporting community health centers in New York. UPC maintains membership and displays affiliation for network credibility and advocacy support.
- PACHC (Pennsylvania Association of Community Health Centers)majorState association representing and supporting community health centers in Pennsylvania. UPC maintains membership representing their Pennsylvania service areas.
- NY Project HopeminorNew York's COVID-19 Emotional Support Helpline providing resources and support for emotional wellbeing. UPC references this resource for patients seeking mental health support during the pandemic.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Universal Primary Care competitors and assessment
Company assessmentDirect peers
- Sun River Health: Formerly Hudson River Healthcare, Sun River Health is the largest FQHC in New York with ~60 sites providing integrated primary care, behavioral health, and dental services to underserved populations — a directly comparable FQHC peer operating in NY with a similar wraparound service model.
- Finger Lakes Community Health: A Federally Qualified Health Center in central/upstate New York serving rural communities with comprehensive primary care including adult medicine, pediatrics, OB/GYN, behavioral health, and dental — directly comparable to UPC in scale, FQHC designation, and rural NY footprint.
- Jericho Road Community Health Center: A FQHC based in Buffalo, NY serving underserved populations with primary care, behavioral health, and specialty services including refugee health — highly comparable as a WNY-based FQHC with a similar mission-driven care model.
- The Chautauqua Center: A Federally Qualified Health Center serving Chautauqua County in western New York with primary care, behavioral health, and supportive services — directly comparable as a WNY FQHC operating in the same regional catchment area as UPC.
- Neighborhood Health Center (Buffalo): A WNY-based FQHC providing adult medicine, pediatrics, OB/GYN, behavioral health, and dental services to underserved populations in Buffalo — directly comparable to UPC as a regional FQHC peer with an integrated service mix.
- Charles B. Wang Community Health Center: A New York City-based FQHC serving underserved Asian-American populations with primary care, OB/GYN, pediatrics, behavioral health, and dental — directly comparable as a NY-based FQHC peer with the same integrated multi-specialty community health model.
Broad incumbents
- Oak Street Health: A primary care company (now a CVS Health subsidiary) operating value-based clinics for Medicare-eligible adults in underserved communities — a broader incumbent in the value-based primary care space targeting overlapping populations but operating at national scale rather than the rural FQHC niche.
Others
- Agilon Health: A healthcare platform partnering with primary care physicians to enable value-based care for senior populations — thematically related as a primary care enabler relevant to FQHCs entering value-based contracts, though not a direct service competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Universal Primary Care social profiles
Digital presenceUniversal Primary Care compliance and trust
Trust signalCompliance8 records
Universal Primary Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Universal Primary Care leadership team
Management profileNumber of profiles
Universal Primary Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Universal Primary Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Universal Primary Care
What does Universal Primary Care do?
Universal Primary Care is a Federally Qualified Health Center operating six clinic locations in rural New York and Pennsylvania that delivers comprehensive primary care to patients of all ages. Its core offerings include Adult Medicine, OB/GYN, Pediatrics, Behavioral Health Care Management, and Dental Services, supported by on-site diagnostics, telehealth, and a Healow-based patient portal. The center accepts all patients regardless of ability to pay and applies a sliding fee scale with insurance enrollment assistance.
Is Universal Primary Care a public or private company?
Universal Primary Care is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Universal Primary Care founded?
Universal Primary Care was founded in 2004. It employs 11 to 50 people.
Where is Universal Primary Care based?
Universal Primary Care is headquartered in Olean, United States, in the North America region.
How does Universal Primary Care make money?
One revenue line is on record: healthcare Services Revenue.
Who are Universal Primary Care's main competitors?
Direct peers on record are Sun River Health, Finger Lakes Community Health, Jericho Road Community Health Center, The Chautauqua Center, Neighborhood Health Center (Buffalo) and Charles B. Wang Community Health Center. Oak Street Health is listed as a broad incumbent. Agilon Health is listed as an others.
Does Universal Primary Care have an API?
No public API is recorded for Universal Primary Care.
What industry is Universal Primary Care in?
Universal Primary Care's product category is Community Health Services. Its primary akta.pro industry code is HLAFAGAN, Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics), with a secondary code of HLAFAGAM, Integrated Primary Care in Behavioral Health Settings. Its NAICS code is 621 and its SIC code is 8011.