The Chautauqua Center

What The Chautauqua Center does

The Chautauqua Center, Inc. (TCC Health) is a private, nonprofit 501(c)(3) Federally Qualified Health Center founded in 2012 and headquartered in Dunkirk, New York. The organization delivers integrated primary, specialty, and ancillary healthcare to approximately 21,000+ patients across Chautauqua, Cattaraugus, and Chemung counties through five clinic locations, an on-site Waterfront Pharmacy, and the Rx365 mobile prescription management app. Service lines span adult and pediatric primary care, women's health, family planning, behavioral health, dental care, physical/occupational/speech therapy, chiropractic, dermatology, rheumatology, podiatry, nutrition, and cancer screening — supported by care coordination and case management functions. Revenue is generated through patient services (insurance reimbursement from Medicare, Medicaid, and commercial payers), income-based sliding scale fees for uninsured and underinsured patients, the Waterfront Pharmacy transaction revenue, and federal FQHC grant funding under 42 U.S.C. 254b supplemented by state grants and community donations.

The technology stack is composed primarily of third-party, best-of-breed platforms rather than proprietary systems: athenahealth provides the patient portal (messaging, prescription refills, lab results, bill pay), Rx365 powers mobile prescription workflows, CareCredit and Balance Collect handle dental patient financing and invoicing, PayPal processes online donations, and Google Analytics supports web measurement. The organization holds HIPAA-covered-entity status, FTCA medical malpractice coverage, NHSC-approved HPSA site status, and a suite of HRSA quality recognitions (High-Value Care 2025, Improving Health Care Access 2025, Advancing HIT for Quality 2025, Addressing Social Risk Factors 2024, Health Disparities Reducer 2024). The go-to-market motion is community-led and direct: same-day urgent care availability, extended weekday hours, sliding scale fee qualification, and outreach via community health fairs, social media, the Waterfront Foundation, and word-of-mouth referrals. The integrated "one-roof" care model — combined with regulatory privileges, multi-county distribution, and 12+ years of community trust — constitutes the core of the business.

Name

The Chautauqua Center

Legal name

The Chautauqua Center, Inc.

Website

https://tcchealth.org

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

The Chautauqua Center is a nonprofit Federally Qualified Health Center providing integrated medical, dental, behavioral health, pharmacy, and specialty care to 21,000+ patients across rural New York counties, funded by insurance reimbursement, federal grants, and sliding scale fees.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (62111)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Chronic Care & Complex Care Management (HSABAIAD)

Keywords

• Community health center services
• Federally qualified health center
• Primary and specialty care
• Behavioral health services
• Outpatient pharmacy services

Headquarters

HQ city

Dunkirk

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Services Revenue: Revenue generated from providing healthcare services to patients with insurance coverage including Medicare, Medicaid, and private insurance plans. Services include primary care, specialty care, dental, behavioral health, pharmacy, and therapy services.
2. Sliding Scale Fees: Income-based sliding scale fees charged to uninsured and underinsured patients who qualify based on Federal Poverty Guidelines. Ensures healthcare access regardless of insurance status.
3. Federal Grants and Funding: Federally Qualified Health Center (FQHC) receives federal grant funding from the U.S. Department of Health and Human Services under the Health Center Program (42 U.S.C. 254b). Also receives medical malpractice liability protection through the Federal Tort Claims Act.
4. Pharmacy Services: Revenue from prescription filling, over-the-counter products, immunizations, and medication counseling services at The Waterfront Pharmacy locations.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

The Chautauqua Center is a Federally Qualified Health Center that delivers integrated medical, dental, behavioral health, chiropractic, therapy, pharmacy, and care coordination services to patients of all ages across multiple clinic locations in western New York. Services are paid for via insurance (Medicare/Medicaid/private), income-based sliding scale fees, and federal grant funding, with on-site pharmacy and patient portal technology supporting the care experience.

Product overview

The Chautauqua Center (TCC Health) is a Federally Qualified Health Center (FQHC) operating as a single unified healthcare delivery platform offering comprehensive primary and specialty care services. The organization provides integrated healthcare through multiple service lines: Primary Care and Pediatrics serve as the core primary care foundation, while Women's Health and Family Planning offer specialized reproductive health services. Behavioral Health and Group Therapy provide mental health and counseling services. Physical Therapy, Speech Language Therapy, Pediatric Occupational Therapy, and Rehabilitation services form the rehabilitation and therapy division. Specialty services include Dental Care, Podiatry, Chiropractic, Dermatology, Rheumatology, and Nutrition. The Waterfront Pharmacy (with Rx365 mobile app) and Athena Patient Portal provide integrated pharmacy and patient engagement technology. Care Coordination and Case Management services support comprehensive patient navigation. The organization serves Chautauqua County from multiple locations, accepting most insurance plans and offering sliding scale fees based on income.

Differentiator

Problem solved

Functional benefit

Brands

• Rx365 Mobile App: Mobile prescription management application allowing users to view prescriptions, request refills, update insurance information, chat with pharmacy staff, and transfer prescriptions.

Products and services

• Primary Care Services Comprehensive primary care for adults and children including annual physicals, wellness counseling, and chronic disease management for diabetes, hypertension, heart disease, asthma, and COPD.
• Pediatric Services Pediatric care for infants, children, and adolescents including well-child visits, immunizations, developmental screenings, acute illness treatment, chronic condition management, behavioral health support, and nutritional counseling.
• Family Planning Services Confidential reproductive health services including birth control counseling, prescription and non-prescription methods, long-acting reversible contraceptives, emergency contraception, pregnancy testing, preconception care, STI testing and treatment, and reproductive health education.
• Women's Health Services Comprehensive women's healthcare including gynecological care (annual exams, Pap smears, cervical cancer screening, breast health, contraceptive counseling), prenatal care, high-risk pregnancy management, postpartum care, and newborn care education.
• Physical Therapy Services Personalized rehabilitation and recovery programs including post-surgery rehabilitation, sports injury recovery, work-related injury treatment, balance and fall prevention, chronic pain management, neurological rehabilitation, orthopedic therapy, and geriatric physical therapy.
• Speech Language Therapy Services Comprehensive speech and language therapy services including articulation, voice disorders, fluency therapy, accent modification, receptive/expressive language development, aphasia treatment, and cognitive-linguistic therapy.
• Pediatric Occupational Therapy Services Specialized occupational therapy for children to develop motor skills, sensory processing, and daily living activities including fine motor skills, gross motor coordination, sensory integration therapy, and self-regulation strategies.
• Behavioral Health Services Compassionate mental health care including individual therapy for depression, anxiety, trauma-informed therapy, stress management, grief support, psychiatric evaluation and medication management, group therapy, crisis intervention, and substance use disorder treatment.
• Group Therapy Services Supportive group therapy sessions including mental health support groups, chronic illness support, grief counseling, family support groups, stress management, communication skills, anger management, and life skills development.
• Care Coordination Services Healthcare navigation services helping patients connect with appropriate services, manage appointments, and coordinate care between providers, including appointment scheduling, insurance assistance, referral coordination, transportation assistance, and follow-up care coordination.
• Case Management Services Comprehensive case management to help individuals navigate health and social service systems, including care plan development, goal setting, crisis intervention, community resource identification, benefits assistance, housing and transportation support, and financial assistance programs.
• Dental Care Services Full-service dental care for all ages including preventive care (cleanings, exams, sealants, fluoride, oral cancer screenings), restorative care (fillings, crowns, root canals, extractions, dentures), and cosmetic dental services.
• Nutrition Services Nutritional counseling and dietary support including individual nutrition assessments, personalized meal planning, weight management, chronic disease nutrition therapy, nutrition education classes, cooking demonstrations, and family nutrition counseling.
• Podiatry Services Comprehensive foot and ankle care including routine examinations, nail care, corn and callus treatment, ingrown toenail care, diabetic foot care, sports injury treatment, custom orthotics, and surgical procedures.
• Chiropractic Services Evidence-based chiropractic care including spinal adjustments, joint mobilization, postural correction, spinal decompression, soft tissue therapy, therapeutic exercises, lifestyle counseling, and pain management.
• Dermatology Services Comprehensive skin care services including skin cancer screenings, acne treatment, eczema and psoriasis care, rash treatment, mole and lesion removal, hair and nail disorders, cosmetic dermatology, and pediatric dermatology, with same-day appointments available for urgent skin problems.
• Rheumatology Services Comprehensive rheumatology care for arthritis (osteoarthritis, rheumatoid arthritis, psoriatic arthritis, gout) and autoimmune diseases (lupus, Sjögren's syndrome, scleroderma, vasculitis).
• Screenings & Prevention Services Cancer screening and prevention services including cervical cancer screenings (Pap tests, HPV tests, vaccinations), colorectal cancer screenings, and partnerships with the American Cancer Society.
• The Waterfront Pharmacy On-site pharmacy providing prescription filling, medication counseling, medication reviews, prescription transfers, insurance assistance, over-the-counter products, health consultations, and immunizations.
• Insurance & Billing Services Insurance acceptance and billing services accepting most major insurance plans including Medicare and Medicaid, with sliding scale fees for qualifying patients and financial assistance programs.

Quantifiable outcome

• 21,000+ patients served
• +2 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• American Cancer SocietycoreStrategic or Co-development PartnerTCC Health partners with the American Cancer Society to provide colorectal cancer screening services and promote cancer awareness and prevention in the Chautauqua County community.
• Waterfront FoundationcoreStrategic or Co-development PartnerThe Waterfront Foundation is a community foundation dedicated to supporting health initiatives, community events, and improving quality of life for Chautauqua County residents. Contact: 107 Institute Street, Jamestown, NY 14701, (716) 294-3995.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Hometown Health Centers: Schenectady-area FQHC providing primary care, dental, behavioral health, and pharmacy with sliding-fee access; directly comparable service mix and HRSA funding model.
• Anthony L. Jordan Health Center: Rochester-based FQHC offering primary care, dental, behavioral health, and specialty services to underserved populations; comparable scale, federal funding, and integrated service model.
• Oak Orchard Health: Federally Qualified Health Center operating multiple clinic sites across Western and Central New York, offering primary care, dental, behavioral health, and pharmacy on a sliding-scale model very similar to TCC Health.
• Community Health Center of Buffalo: Large FQHC in the Buffalo region delivering integrated primary, dental, behavioral, and pharmacy services on a sliding-fee basis; comparable scope, federal grant structure, and underserved-community focus.
• Finger Lakes Community Health: FQHC serving rural Finger Lakes and Western NY counties with primary care, dental, behavioral health, and care coordination; closely comparable operating model, patient mix, and federal funding profile.
• Heritage One (formerly Oneida Health): New York FQHC providing primary care, behavioral health, and case management with sliding-fee pricing; comparable in service scope, federal funding profile, and rural/upstate footprint.
• Whitney M. Young Jr. Health Center: Albany-area FQHC delivering primary care, dental, behavioral health, and pharmacy on a sliding-fee basis; comparable integrated delivery model and federal funding base.
• Neighborhood Health Center (Buffalo): Western NY FQHC providing primary care, behavioral health, dental, and pharmacy to underserved populations; operates multiple sites with sliding-fee and HRSA funding similar to TCC.
• ConnextCare: Federally Qualified Health Center serving Oswego and surrounding NY counties with integrated medical, dental, behavioral, and pharmacy services under a comparable FQHC model.
• Mosaic Health (Rushville): New York statewide FQHC network (formerly Finger Lakes Migrant Health) providing primary care, dental, behavioral health, and care coordination across rural counties; comparable rural footprint and FQHC structure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@thechautauquacenterinc4211
• Facebookfacebook.com/TheChautauquaCenter
• LinkedInlinkedin.com/company/the-chautauqua-center
• Instagraminstagram.com/thechautauquacenter
• Xx.com/TheChautCenter

Compliance16 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Chautauqua Center