Finger Lakes Community Health

What Finger Lakes Community Health does

Finger Lakes Community Health (FLCH), operating under the DBA 'Local Community Health,' is a Federally Qualified Health Center (FQHC) headquartered in Penn Yan, New York, founded in 1989. The organization operates nine health center locations across the rural Finger Lakes region — Bath, Geneva, Ovid, Penn Yan, Port Byron, Sodus, Dundee (Dental), and Newark — plus a School-Based Health Center in the Penn Yan Central School District. FLCH delivers primary medical care, dental services, behavioral/mental health, reproductive health, occupational health (DOT physicals), and preventive services, with a sliding-fee program providing discounts of up to 100% for patients under 200% of the Federal Poverty Level. Six of eight centers carry Level 3 Patient-Centered Medical Home (PCMH) recognition.

FLCH's technology stack is conventional healthcare-IT rather than AI-native. It includes electronic medical records, a Patient Portal (eClinicalWeb-based) for appointments, lab results, messaging, refills, and forms, a Telehealth/Virtual Visit platform (flchtelehealth.bridgelive.net) with HIPAA-compliant video, Remote Patient Monitoring for blood pressure, glucose, BMI and other vitals, and a Teledentistry network enabling remote specialist consults and distance learning. A Portable Dental Program extends services offsite to schools, jails, and children's centers.

FLCH's business model is a non-profit, mission-based FQHC. Revenue streams include Medicaid/Medicare reimbursement (under a PPS methodology the CEO notes has not been updated since 1999), private insurance, Tricare, self-pay, sliding-fee scale payments, and modest income from the Bridging the Gap medical and mental-health interpreter training programs (tuition $500–$750). Patient acquisition is community-led: school-based outreach, community health workers, sliding-fee access, partnerships with HRSA Find A Health Center, CHCANYS, NACHC, and Veterans' Service Agencies, plus a Spectrum TV campaign. In 2024 FLCH served more than 28,000 patients across the region. The leadership team is led by CEO Mary Zelazny, with Chief Quality Officer Ellen Hey, Chief Innovations Officer Sirene Garcia, and a Director-level operational/compliance/dental/nursing/care-management bench.

Name

Finger Lakes Community Health

Legal name

Finger Lakes Community Health

Website

https://localcommunityhealth.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

Finger Lakes Community Health is a Federally Qualified Health Center operating nine health centers across New York's rural Finger Lakes region, providing primary medical, dental, behavioral, reproductive, and occupational health services to roughly 28,000 patients annually on a sliding-fee basis.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF), School-Based Health Centers (HLAFAGAG), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community health center
• Primary care services
• Dental health services
• Behavioral health services
• Telehealth services

Headquarters

HQ city

Penn Yan

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medicaid/Medicare Reimbursement: Federally Qualified Health Center (FQHC) receiving Medicaid and Medicare reimbursement for covered services. Medicaid payment system is a core funding mechanism, though the system has not been updated since 1999 according to CEO Mary Zelazny.
2. Sliding Fee Program: Discounted services for patients under 200% of Federal Poverty Guidelines based on family size and household income. Patients declaring no income receive financial advocate referral for insurance options. Hardship requests can provide up to 100% discount.
3. Insurance and Self-Pay: Services billed to private insurance, Medicare, Medicaid, Tricare, and self-pay patients. Health insurance navigators help patients obtain coverage.
4. Training Program Tuition: BTG Medical Interpreting course tuition is $750 (includes $150 non-refundable fee); BTG Mental Health Interpreting is $500. Limited scholarships available.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Finger Lakes Community Health is a private, non-profit Federally Qualified Health Center (FQHC) operating nine community health centers in the Finger Lakes region of New York State, delivering integrated primary medical care, behavioral health, dental, reproductive health, and pharmacy services. It supplements in-person care with school-based health centers, a portable dental program, a teledentistry network, telehealth/virtual visits, and remote patient monitoring programs for chronic disease management. The organization serves patients regardless of ability to pay via a sliding fee discount program and accepts Medicaid, Medicare, and commercial insurance.

Product overview

Finger Lakes Community Health operates nine Federally Qualified Health Centers in the Finger Lakes region offering comprehensive primary care, dental, and behavioral health services. The organization provides a unified care model combining in-person clinical services with digital health tools including a Patient Portal for secure health record access, Telehealth/Virtual Visits for remote consultations, Remote Patient Monitoring for connected devices, and Teledentistry for specialist consultations. Additional services include a School-Based Health Center program, Occupational Health/DOT physicals, a Sliding Fee Program for income-based discounts, and professional interpreter training programs (Bridging The Gap). The organization serves over 28,000 patients across Bath, Geneva, Ovid, Penn Yan, Port Byron, Sodus, and Dundee locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Services Comprehensive family medicine, pediatric care, chronic disease management, preventive care, and adult medicine delivered by primary care providers across nine community health centers in the Finger Lakes region. Includes routine checkups, immunizations, lab work, sick visits, and care coordination.
• Dental Health Services
• Behavioral Health Services
• Reproductive Health Services
• Telehealth Virtual Visits Virtual appointments with medical, behavioral health, and dental providers delivered via the Bridge Live platform, allowing patients to access care remotely from home or any convenient location.
• School-Based Health Center Program On-site medical, dental, and behavioral health services for students at schools such as Penn Yan Elementary and Dundee, delivered by FLCH providers during school hours with parental consent.
• Portable Dental Program
• Teledentistry Network
• Remote Patient Monitoring
• Occupational Health and DOT Physicals
• Sliding Fee Discount Program
• Bridging The Gap Medical Interpreter Training
• Bridging The Gap Mental Health Interpreter Training
• Healow Patient Portal

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Direct ReliefcoreStrategic or Co-development Partner · 1 January 2023Direct Relief manages the Transformative Innovation Awards in Community Health program, funded by the Baxter International Foundation. FLCH was one of five 2023 award recipients, receiving $115,000 for an 18-month diabetes nutrition program.
• Eastman Institute of Oral Health at University of Rochester Medical Center (UR Medicine)minorStrategic or Co-development PartnerCollaboration to provide pediatric dental services to children with complex needs at FLCH health centers.
• HRSA (Health Resources & Services Administration)coreStrategic or Co-development PartnerFLCH is an HRSA-supported Federally Qualified Health Center (FQHC) and participates in the 'Find A Health Center' referral program. HRSA designation enables access to FTCA malpractice coverage and NHSC student loan forgiveness programs.
• Veterans Affairs (VA)minorStrategic or Co-development PartnerFLCH coordinates care with VA providers and case managers for service members receiving primary care at FLCH while using VA for specific care. Certified with Veterans Choice Program.
• Spectrum TVminorChannel Partner/ Reseller/ DistributorFLCH TV advertising campaign aired on Spectrum TV stations targeting communities in and around Geneva, Penn Yan, Sodus, Newark, Ovid, and Port Byron.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Open Door Family Medical Centers: Federally Qualified Health Center in New York's Hudson Valley providing medical, dental, and behavioral health services to underserved communities. Directly comparable as a multi-site FQHC serving rural/suburban populations in New York State with similar sliding-fee and PCMH operating model.
• Hudson Valley Community Services (HVCS): Community-based health and supportive services organization in the Hudson Valley, NY, providing primary care and social services to underserved populations. Comparable as a non-profit community health provider in upstate New York with a similar safety-net mission.
• Community Health Center of Buffalo: Federally Qualified Health Center serving the Buffalo/Niagara region of New York with comprehensive primary care, dental, and behavioral health. Closely comparable in scope, FQHC designation, and multi-service community health model.
• Mosaic Medical: Federally Qualified Health Center in Central Oregon operating multiple clinics serving rural and underserved populations with integrated medical, dental, and behavioral health services. Highly comparable multi-site rural FQHC with similar service breadth.
• Clinica Family Health: Federally Qualified Health Center in Colorado providing medical, dental, behavioral health, and pharmacy services to underserved communities. Comparable as a multi-site FQHC with PCMH recognition and sliding-fee scale operations.
• Peak Vista Community Health Centers: Large FQHC serving the Pikes Peak region of Colorado with comprehensive primary care across many sites. Comparable multi-site community health model with PCMH recognition and broad safety-net service mix.
• La Maestra Community Health Centers: Federally Qualified Health Center in San Diego serving diverse, low-income populations with medical, dental, and behavioral health services plus community programs. Comparable in mission, FQHC structure, and wraparound community health model.
• HealthLinc: Federally Qualified Health Center in Indiana operating multiple clinics providing primary care, dental, behavioral health, and pharmacy services in rural and underserved areas. Comparable multi-site rural FQHC with PCMH operations.

Regional players

• East Hill Family Medical: Community health center serving the Finger Lakes region of New York, providing primary care and behavioral health services in the same geographic market. A regional peer overlapping with FLCH's service area.

Broad incumbents

• Eastman Institute of Oral Health (UR Medicine): Academic dental institution at University of Rochester Medical Center that partners with FLCH on pediatric dental services. A broader incumbent in the regional dental ecosystem that collaborates with — and partially overlaps — FLCH's dental service line.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/FLCHFPED
• Facebookfacebook.com/FingerLakesCommunityHealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Finger Lakes Community Health