What innovaphone does

innovaphone AG is a privately held German manufacturer of IP telephony and unified communications & collaboration (UCC) systems, founded in 1997 and headquartered in Sindelfingen, with a workforce of 101-250 employees. Its core offer is the innovaphone PBX — an in-house IP private branch exchange — combined with the myApps platform, a modular digital workplace environment that delivers softphone, virtual meetings, switchboard, queue-board, voice recording, reporting, project management, time recording, social intranet, contact widgets and the 2024-launched myApps AI Assistant; an on-premises-or-cloud "myApps Cloud Services" deployment is offered alongside a proprietary hardware line of VoIP gateways, analog adapters (IP29), IP desk phones (IP270, IP17x series), DECT / WiFi wireless solutions and IP intercoms.

The platform is distributed primarily through a global partner network of certified Sales Partners and App & Technology Partners, supplemented by named direct enterprise sales contacts; partner enablement includes tiered training curricula (Connect, Advanced, Plus, Sales) and a closed Partner Portal. Revenue is generated across three streams: software licenses and subscriptions (recurring, including cloud), proprietary hardware sales, and partner-training professional services, with quote-based pricing and multi-year contracts. Customer quotes emphasize zero-downtime soft migration from legacy PBX, GDPR-compliant data residency, and improved mobility / customer service.

The go-to-market is concentrated in European mid-market and public-sector buyers — municipalities, districts, healthcare, schools, hotels, maritime, wholesale & retail — served through wholly-owned subsidiaries in Sweden, Italy and France and additional sales contact presence in Spain and Poland. The company differentiates on European data sovereignty ("Made in Germany", GDPR), full-stack proprietary hardware-plus-software control, and flexible deployment models (rent, buy, or move-to-cloud).

Name

innovaphone

Legal name

innovaphone AG

Website

https://innovaphone.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

innovaphone AG is a German manufacturer of IP telephony and unified communications systems, selling the innovaphone PBX, the myApps collaboration platform, and proprietary IP phones, gateways and DECT hardware to European public-sector and mid-market customers via a certified partner channel and direct sales.

Ownership category

akta.pro rank

Product category

Unified Communications & IP Telephony

NAICS

Telephone Apparatus Manufacturing (33421), Other Communications Equipment Manufacturing (334290), All Other Telecommunications (517810)

SIC

Telephone & Telegraph Apparatus (3661), Services-Telephone Interconnect Systems (7385), Communications Equipment, Nec (3669)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Unified Communications (UCaaS) Apps (BPAMACAE), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• IP telephony systems
• Unified communications
• Business phone systems
• VoIP gateways
• Enterprise collaboration

Headquarters

HQ city

Sindelfingen

HQ country

Germany

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Subscriptions: Revenue from software licenses including innovaphone PBX, myApps platform, and various applications. Flexible deployment models include cloud subscription (myApps Cloud Services), rental, or outright purchase of on-premises solutions.
2. Hardware Sales: Sale of proprietary hardware including IP phones (IP270, IP17x series), VoIP gateways, analog adapters (IP29), wireless DECT solutions, and intercom systems developed by innovaphone.
3. Professional Services - Partner Training: Training services for partners including Connect Training, Advanced Training, Plus Training, and Sales Training to become certified innovaphone experts.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

innovaphone develops and sells IP telephony (PBX) and Unified Communications & Collaboration (UCC) solutions for businesses, combining proprietary hardware (IP phones, VoIP gateways, DECT, intercoms) with the myApps software platform for digital collaboration. Products are sold via a global partner network with flexible deployment models including on-premises license, rental, and cloud subscription, targeting enterprise and public-sector buyers with GDPR-compliant European data protection.

Product overview

innovaphone is a European manufacturer offering a unified communications platform combining hardware and software solutions for enterprise communications and digital collaboration. The core offering consists of the innovaphone PBX (IP telephony system) combined with the myApps platform which serves as the central digital workplace interface. The product architecture includes: hardware devices (VoIP gateways, IP phones including the IP270 desk phone with 7-inch touchscreen and IP17x series for harsh environments, analog adapters, wireless DECT solutions, and intercom systems); core software platform (myApps with cloud deployment option myApps Cloud Services); AI capabilities (myApps AI Assistant); communication apps (Softphone, Virtual Meetings, Switchboard, Queue Board, Recording, Reporting); productivity apps (Connect, Projects, Remote Control, Working for time recording); and Contact Widgets for website integration. The modular design allows customers to customize their deployment with on-premises, cloud, or hybrid models.

Differentiator

Problem solved

Functional benefit

Brands

• innovaphone PBX: IP PBX system for modern business communication
• myApps
• myApps Cloud
• innovaphone IP270

Products and services

• innovaphone PBX IP-based private branch exchange (PBX) for modern business communication, providing telephony, CTI, video telephony, instant messaging, and conferencing for enterprises and public-sector customers.
• innovaphone myApps Platform Unified digital workplace platform that integrates IP telephony, video meetings, social intranet, project management, time recording, and collaboration tools behind a single user interface accessible on any device.
• myApps Cloud Services Cloud-hosted version of the full innovaphone myApps feature set, offering flexible subscription access with European data protection and GDPR-compliant infrastructure.
• myApps AI Assistant AI-powered assistant integrated into the myApps platform that provides artificial intelligence capabilities for digital collaboration and enterprise communication workflows.
• Virtual Meetings Secure audio and video conferencing solution available on-premises or via the cloud, providing HD video, screen sharing, chat, and recording for business meetings.
• IP Phones Professional proprietary IP phones providing HD voice quality, modern security protocols, and optional color displays or touchscreens, integrated with the innovaphone PBX and myApps platform.
• innovaphone IP270 Sleek innovaphone desk phone with a 7-inch touch display that integrates with the myApps platform, combining traditional desk-phone ergonomics with access to versatile UC apps.
• IP17x Series Intercoms and IP phones in the IP17x series designed for harsh environments and demanding industrial settings, supporting HD voice and modern security protocols.
• VoIP Gateways High-performance all-round VoIP gateway devices developed by innovaphone that serve as the interface between IP networks and other networks, providing a modular and scalable hardware platform.
• Analog Adapters (IP29) Analog adapters (IP29 series) that integrate analog devices such as fax machines and door intercoms into the innovaphone IP telephony environment.
• Wireless & IP DECT Wireless DECT and WiFi communication solutions that provide mobile connectivity within enterprise environments, integrating seamlessly with existing innovaphone infrastructure for settings such as hospitals, warehouses, and industrial sites.
• Intercom Systems IP-based intercom systems for building communication and access control, integrated with the innovaphone PBX platform.

Quantifiable outcome

• Reduced administrative effort compared to predecessor telephone systems
• +3 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• Sales PartnerscoreChannel Partner/ Reseller/ DistributorGlobal network of sales partners reselling innovaphone products and providing local customer support. Partners have access to training programs (Connect Training, Advanced Training, Plus Training, Sales Training) and exclusive Partner Portal with information and downloads.
• App Partners & Technology PartnerscoreTechnology or IntegrationPartners developing applications and technology integrations for the myApps platform. Includes CRM, ERP, presence and other third-party integrations. The myApps platform supports partner app development with dedicated development partner program.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Avaya: Avaya offers IP Office, Aura and Avaya Cloud Office UCaaS portfolios addressing enterprise and public-sector voice. Comparable to innovaphone as a legacy PBX incumbent now repositioning toward cloud and unified communications.
• Cisco (Webex): Cisco Webex spans meetings, calling and contact-center UCaaS, competing for the same enterprise communication budget as innovaphone. Comparable as a UCaaS platform incumbent with broader portfolio and global scale.
• Microsoft Teams (Phone): Microsoft Teams Phone is the dominant bundled UCaaS offering in Europe with deep Microsoft 365 tie-ins. Comparable to innovaphone as the head-to-head UCaaS incumbent that increasingly sets buyer expectations for any private-platform competitor.

Direct peers

• Sangoma Technologies: Sangoma (FreePBX, Switchvox, Sangoma phones) provides open-source-aligned on-prem and hosted PBX with proprietary endpoints. Comparable to innovaphone in the channel-led mid-market IP-PBX segment.
• Mitel: Mitel (MiCloud/MiVoice) sells prem- and cloud UCaaS with its own IP phones, targeting SMB and mid-market European customers. Comparable to innovaphone on business model, customer segments and hardware-inclusive offering.
• Alcatel-Lucent Enterprise: ALE offers Rainbow cloud UCaaS alongside OmniPCX/DeskPhone hardware, serving DACH public sector, healthcare and education. Comparable to innovaphone as a Franco-European full-stack PBX + cloud + endpoints vendor.
• 3CX: 3CX provides a software-based PBX/UC platform deployed on-prem or in cloud with extensive CRM/ERP integrations and partner channel. Comparable to innovaphone in the software-defined, channel-led mid-market UCaaS category.
• NFON: NFON is a European pure-play cloud PBX/UCaaS provider with a partner channel model focused on SMB and mid-market. Comparable to innovaphone in targeting European businesses through a hosted PBX subscription, though without the proprietary hardware stack.
• Atos/Unify (OpenScape): European-headquartered UCaaS and PBX provider with OpenScape Cloud and on-premises voice portfolio. Closely comparable to innovaphone because of the German/European heritage, public-sector footprint, and combined hardware + software UC delivery model.
• Panasonic Business Communications: Panasonic sells hybrid IP-PBX and DECT endpoint systems targeting SMB and hospitality/healthcare across Europe. Comparable to innovaphone on its traditional PBX-with-proprietary-hardware distribution model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/innovaphoneTV
• Facebookfacebook.com/innovaphone
• LinkedInlinkedin.com/company/innovaphone-ag
• Instagraminstagram.com/innovaphone
• Xx.com/innovaphone

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about innovaphone