Family Service Center

What Family Service Center does

Family Service Center (FSC) is a 501(c)(3) nonprofit mental health organization headquartered at 191 Waukegan Road, Suite 206, Northfield, Illinois, serving the North Shore community. The organization provides affordable individual, family, and group therapy; health and safety risk assessments; community crisis response; clinical consultation; community outreach; educational programs; and group workshops. FSC also operates dedicated Spanish-language and Mongolian community programs to address linguistic and cultural barriers to care, and runs a Clinical Internship Program to train and recruit clinicians. The organization is identified by EIN 36-2171173, confirming registered nonprofit status.

FSC delivers services through multiple channels: in-person counseling at its Northfield office, telehealth sessions via Zoom (including evening slots), an online client portal for existing clients, and intake via phone (847-251-7350) and email ([email protected]). Pricing is positioned as affordable with sliding-scale fees and insurance acceptance, subsidized by community donations and fundraising events such as Chicago Pulls for Hope ($30,000 raised in its first year) and the Play It Forward Dueling Piano Event. FSC's marketing relies on community-led engagement, including a content-driven blog on mental health topics, a sponsorship of the Family Action Network (FAN) speaker series, social media, an email newsletter via Constant Contact, and community events.

FSC's go-to-market is community-led: it acquires clients through educational content, community partnerships, and grassroots outreach rather than paid acquisition. Revenue mechanics mix fee-for-service therapy (with insurance and sliding-scale patients) with philanthropic donations processed through Donor Perfect and OneCause. Operating technology is limited to a client portal, therapist directory, and third-party administrative platforms, with no disclosed AI, API, or proprietary technology stack. The organization is independently operated, with no parent company, subsidiaries, or institutional investors identified in the source material.

Name

Family Service Center

Legal name

Family Service Center

Website

https://familyservicecenter.org

Company type

Private

Founded year

1813

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Service Center is a 501(c)(3) nonprofit mental health clinic in Northfield, Illinois, offering affordable individual, family, and group therapy, crisis response, and educational programs to North Shore residents, including Spanish-speaking and Mongolian communities.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industry

Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Mental health counseling
• Psychotherapy services
• Telehealth therapy
• Community mental health
• Sliding scale counseling

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Counseling and Therapy Services: Revenue generated from providing mental health counseling services to individuals, families, and groups. Services are offered at affordable rates with community funding support to remove barriers to access.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Family Service Center is a nonprofit 501(c)(3) organization that delivers mental health counseling, psychotherapy, and educational programs to individuals and families across Chicago's North Shore suburbs. Services are offered in person at five office locations and remotely via a Zoom-based telehealth platform with an online client portal, in English, Spanish, and Mongolian.

Product overview

Family Service Center (FSC) is a mental health services organization offering affordable therapy, educational programs, and mental wellness resources. The organization operates a unified service model centered on counseling services, supplemented by specialized programs including group workshops, community crisis response, and clinical consultation. FSC provides language-accessible services through dedicated Spanish and Mongolian community programs. The organization maintains a client portal and therapist directory for service access, while offering extensive educational resources through its mental health diagnoses and navigating care sub-brands. Core clinical services are delivered by FSC therapists, with additional support through community outreach and educational programming.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Counseling and Psychotherapy Outpatient mental health counseling and psychotherapy provided to individuals, adolescents, and families across the Chicago North Shore suburbs, with sessions available in person at five office locations and remotely via telehealth.
• Telehealth Counseling via Zoom Remote mental health counseling sessions delivered to clients through Zoom, allowing access to therapy from home and expanding reach beyond the five physical offices.
• Multilingual Counseling (Spanish and Mongolian) Mental health counseling and educational programs delivered in Spanish and Mongolian to serve linguistic minority populations in the Chicago North Shore suburbs.
• Educational Programs Educational programs supporting mental health, family, and community wellness, delivered alongside counseling services at FSC's North Shore locations.

Named customers1 record

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

One partnership is on record.

• Family Action Network (FAN)coreStrategic or Co-development PartnerFSC is a proud sponsor of Family Action Network (FAN), which coordinates a speaker series providing the latest insights on education, psychology, social change, relationships, and well-being. Programs are free and open to all community members, helping to educate, connect and inspire the community.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Josselyn Center: Nonprofit mental health provider serving Chicago's North Shore, offering counseling and education services to individuals and families with a similar sliding-scale, community-funded model.
• Metropolitan Family Services: Chicago-based nonprofit delivering counseling, family support, and community-based social services; directly comparable in mission, customer segments, and service breadth to FSC.
• Thresholds: Large Chicago-area nonprofit providing mental health, substance use, and social support services; comparable as a regional nonprofit mental health provider with sliding-scale access.
• Child & Family Counseling Center: Community-based counseling nonprofit focused on family and individual therapy; closely aligned with FSC's family counseling, crisis response, and sliding-scale service model.
• Willow House: Chicago-area nonprofit providing bereavement support, counseling, and education; comparable as a community-rooted mental health nonprofit with similar funding and outreach model.

Regional players

• Trilogy Behavioral Healthcare: Regional nonprofit behavioral health provider in the Chicago area offering outpatient mental health services to underserved populations; comparable in mission and target clientele.

Emerging players

• NAMI Chicago: Chicago affiliate of the National Alliance on Mental Illness providing support groups, education, and advocacy; comparable community/educational mental health orientation with overlapping customer segments.

Broad incumbents

• Linden Oaks Behavioral Health: Larger behavioral health provider (part of Edward-Elmhurst Health) serving the western Chicago suburbs; comparable outpatient mental health services though with broader institutional backing.
• BetterHelp: Largest scaled online therapy platform offering affordable, on-demand individual counseling; competes for the same value-conscious individual therapy customers as FSC.
• Talkspace: National telehealth therapy platform partnering with insurers and employers; represents the scaled, technology-enabled alternative to FSC's community-based delivery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Service Center