Capital Bank

What Capital Bank does

Capital Bank is a division of Chemung Canal Trust Company, a mutual community bank founded in 1833 and recognized as the oldest locally owned and managed community bank in New York State. The bank provides personal banking, business banking, and wealth management services to consumers, small-to-mid-sized businesses, municipalities, law firms, property managers/landlords, and high-net-worth individuals across 27+ branches in New York and Pennsylvania under three operating brands (Capital Bank, Canal Bank, and Chemung Canal Trust Company). Its product portfolio spans deposit accounts, mortgages, home equity products, auto and personal loans, small business and commercial loans (up to $500,000 SBA-participating), credit cards, treasury management, and wealth/trust services.

The bank's underlying technology includes proprietary platforms such as EscrowEdge (digital client sub-account management with compliance workflows and DocuSign integration), ZRent (automated rent collection via ACH), Business Banker (commercial online banking with Positive Pay fraud protection), and GoBanking (consumer online and mobile banking with Zelle P2P, mobile deposit, and Card Control). The bank integrates with major payment networks (Mastercard, Visa via TCM Bank), digital wallets (Apple Pay, Google Pay, Samsung Pay, Garmin Pay), Clover POS for merchant services, and the IntraFi network for FDIC-insured deposits above $250,000. Capital Bank is FDIC-insured, Nacha ACH compliant, and operates with a Board of Directors where 13 of 14 members are independent.

The bank's revenue model combines net interest income from its loan portfolio (commercial mortgages, small business, personal, mortgages, home equity, credit cards) with non-interest income from deposit service charges, wire fees ($15-$50), overdraft fees ($35 with daily cap), merchant services, and wealth management advisory fees. Its go-to-market is relationship-led through branches, phone banking (800-836-3711), online appointment scheduling, and digital self-service, targeting long-tail consumer and SMB volume rather than large enterprise anchors. The mutual/depositor-owned ownership structure means the bank is not PE-backed and does not raise external equity funding.

Name

Capital Bank

Legal name

Capital Bank (Division of Chemung Canal Trust Company)

Website

https://capitalbank.com

Company type

Private

Founded year

1833

Operating status

Operating

Headcount range

11–50 employees

Short description

Capital Bank, a division of Chemung Canal Trust Company (founded 1833), is a New York-based mutual community bank serving consumers, small businesses, municipalities, law firms, property managers, and HNW clients across 27+ branches in New York and Pennsylvania with personal, business, and wealth management banking services.

Ownership category

akta.pro rank

Product category

Community Banking

NAICS

Commercial Banking (522110), Savings Institutions and Other Depository Credit Intermediation (52218)

SIC

State Commercial Banks (6022)

akta.pro primary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

Keywords

• Community banking
• Retail banking
• Commercial lending
• Wealth management
• Mortgage lending

Headquarters

HQ city

Elmira

HQ country

United States

HQ region

North America

Offices30 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Net Interest Income: Interest earned on loan portfolio including commercial mortgages, small business loans, personal loans, mortgages, home equity loans, and credit cards. Interest paid on deposits including checking, savings, money market, and CDs.
2. Non-Interest Income: Fee income from service charges on deposit accounts, wire transfer fees ($15-$50), overdraft fees ($35), monthly maintenance fees, merchant services, and wealth management advisory fees
3. Wealth Management Fees: Advisory and management fees from investment services, financial planning, retirement services, and trust & estate administration

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Capital Bank, a division of Chemung Canal Trust Company, is a mutual community bank providing personal and business banking products (checking, savings, CDs, IRAs, money market accounts, mortgages, home equity, auto, personal, and small business loans), Visa and Mastercard payment cards, digital banking through the GoBanking platform, specialized industry solutions for municipalities, law firms (EscrowEdge), and property managers (ZRent), and wealth management services including financial planning, trust and estate administration, and Prestige Banking for high-net-worth clients.

Product overview

Capital Bank, a division of Chemung Canal Trust Company, operates as a traditional community bank with over 190 years of experience serving New York and Pennsylvania. The product portfolio is organized into three main segments: Business Banking (including Business Banker online platform, business checking/savings accounts, small business loans up to $500,000, commercial loans, card services, Remote Deposit Capture, Bill Payment, Lock Box Services, EscrowEdge for client account management, ZRent for automated rent collection, and fraud protection tools), Personal Banking (checking, savings, CDs/IRAs, money market accounts, auto loans, credit builder loans, personal credit cards, mortgages, home equity products, and digital banking via GoBanking), and Wealth Management (financial planning, investment services, retirement services, trust and estate administration, and Prestige Banking for high-net-worth clients). The bank integrates with major payment networks (Mastercard, Visa), digital wallets (Apple Pay, Google Pay, Samsung Pay, Garmin Pay), Clover POS, IntraFi Network for FDIC coverage, and ZRent for property management automation.

Differentiator

Problem solved

Functional benefit

Brands

• Canal Bank: A sub-brand of Capital Bank/Chemung Canal Trust Company operating specific branch locations, particularly in Western New York (Williamsville).
• GoBanking

Products and services

• Business Checking Business checking accounts offered in multiple tiers (Business Checking, Premier Business, Analyzed Business, Zero Balance, Now Account, and Non-Profit) for businesses ranging from startups to established enterprises, with features such as free transactions, earnings allowances, and minimum balance requirements varying by account type.
• Business Savings Business savings and investment products including Variable-Rate Savings, Investment Certificates (CDs), Money Market Accounts, and Prestige Business Insured Money Market Account designed for liquidity management, risk management, and fixed-rate returns for businesses.
• Small Business Loans

Quantifiable outcome

• Small business loans up to $500,000 with SBA program participation
• +2 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core.

• IntraFi NetworkcoreTechnology or IntegrationThrough IntraFi Network Deposits (ICS & CDARS), Capital Bank provides FDIC insurance coverage for municipal and business deposits exceeding $250,000, distributing funds across multiple insured banks while maintaining single-point service.
• Apple PaycoreTechnology or IntegrationDigital wallet integration allowing Capital Bank debit and credit card holders to make contactless payments using Apple devices with enhanced security through tokenization.
• Google PaycoreTechnology or IntegrationDigital wallet integration for Android devices enabling Capital Bank cardholders to make secure NFC payments at contactless terminals worldwide.
• MastercardcoreTechnology or IntegrationCapital Bank issues Mastercard debit and credit cards including World Debit Mastercard with global acceptance, Zero Liability protection, and uChoose Rewards program.
• VisacoreTechnology or IntegrationCapital Bank issues Visa credit cards including Platinum, Platinum Rewards, Secured Platinum, Cash Rewards Platinum, and Signature Travel with competitive rates and rewards programs.
• TCM Bank, N.A.coreTechnology or IntegrationTCM Bank issues Capital Bank's Visa credit card products, providing the underlying card infrastructure and servicing for consumer credit card programs.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• S&T Bank: Western Pennsylvania-headquartered community bank serving consumers and businesses with similar retail and commercial banking products. Adjacent geography (PA) and comparable community-bank operating model.

Broad incumbents

• KeyBank: National super-regional bank with significant Upstate NY presence (post-First Niagara acquisition) competing across consumer, commercial, and wealth segments. A scale competitor in shared footprint markets.
• M&T Bank: Large super-regional bank with a dominant Western and Upstate NY franchise that competes directly with Capital Bank for consumer, SMB, and municipal relationships. Larger scale and broader product set make it a key competitive incumbent.

Direct peers

• Trustco Bank: New York-headquartered community bank with a Capital Region and Upstate NY branch network offering consumer and small business banking. Direct overlap in geography and product set.
• NBT Bank: New York- and Pennsylvania-based community bank offering consumer, commercial, and wealth management services through a similar regional branch network. Closely comparable customer segments (consumer, SMB, municipal) and product set.
• Five Star Bank: New York community bank (subsidiary of Financial Institutions, Inc.) serving Western and Finger Lakes NY with consumer, business, and mortgage products. Direct overlap in market footprint and product mix.
• Berkshire Bank: Northeast-focused community bank serving Upstate NY, New England, and the Mid-Atlantic with consumer, small business, and wealth services. Comparable community-banking positioning and similar customer profiles.
• Community Bank System: Upstate New York-headquartered community bank with a similar multi-branch model serving consumer, small business, and municipal clients across overlapping NY and Northern PA geographies. Direct comparability on customer mix, product breadth, and community-bank governance.
• Tompkins Community Bank: Upstate NY community bank serving the Finger Lakes and Capital Region — overlapping geography with Capital Bank. Comparable retail and business banking focus with a strong community-bank value proposition.
• Northwest Bank: Pennsylvania-based community bank with significant Upstate NY and Northern PA presence, offering consumer, mortgage, and business banking. Comparable mutual/community-style positioning in overlapping footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/capitalbank.albany
• LinkedInlinkedin.com/company/capital-bank_3

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capital Bank