Custom Security Services
Custom Security Systems is a family-owned Baton Rouge security integrator founded in 1977 that sells, installs, and 24/7-monitors home and business alarm, camera, access control, fire, and smart-home systems across Louisiana parishes via its own UL-listed local monitoring station.
- Company typePrivate
- Founded1977
- HeadquartersBaton Rouge, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What Custom Security Services does
Custom Security Systems, Inc. is a family-owned and locally-operated security services provider headquartered at 690 Oak Villa Blvd., Baton Rouge, Louisiana, founded in 1977. The company sells, installs, services, and monitors integrated security and smart home systems for residential and commercial customers across multiple Louisiana parishes including East Baton Rouge, Ascension, and Livingston. Its core product set spans home and business alarm systems, HD security cameras, access control, residential and commercial fire/life-safety systems, and a smart home automation layer (doorbell cameras, smart locks, thermostats, Z-Wave lighting) all managed through a single smartphone app built on the Alarm.com cloud platform. Differentiated capabilities include the only UL-listed local monitoring station in the Baton Rouge area, in-house NICET-certified engineering (including a Level IV engineer with 30+ years of experience), Louisiana State Fire Marshal-licensed and Louisiana State Police background-checked technicians, and AI-enabled video analytics plus an Autonomous Audio Response (AID) deterrent feature for camera-equipped sites.
The company's business model combines recurring monthly subscription revenue from 24/7 professional alarm monitoring with upfront hardware sales and installation, supplemented by smart-home and commercial automation managed services. Pricing is quote-based with free on-site assessments and customized packages for distinct personas (families, families with school-age kids, single nesters, commercial businesses). Distribution is exclusively direct-to-customer via phone (225-927-5535), website appointment scheduling, in-person office visits, and free on-site evaluations across the greater Baton Rouge metropolitan area including Central Louisiana, Denham Springs, and Prairieville. Marketing emphasizes community involvement through partnerships with the Capital Area Law Enforcement Foundation, Louisiana State Fire Marshal Wall of Honor Foundation, Life of a Single Mother Group, and Capital Area Family Justice Center, alongside educational blog content and active social media presence. The company is privately held with no external funding, no parent company, and no subsidiaries, and operates with 100% in-house staff and no subcontractors. A data breach discovered around August 6, 2024 (with breach notification letters issued July 29, 2025) affected approximately 3,900 individuals and represents the principal disclosed operational risk.
Custom Security Services firmographics
Firmographics- Name
- Custom Security Services
- Legal name
- Custom Security Systems, Inc.
- Website
- https://customsecuritysystems.com
- Company type
- Private
- Founded year
- 1977
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Custom Security Systems is a family-owned Baton Rouge security integrator founded in 1977 that sells, installs, and 24/7-monitors home and business alarm, camera, access control, fire, and smart-home systems across Louisiana parishes via its own UL-listed local monitoring station.
- Ownership category
- akta.pro rank
Custom Security Services industry classification
Industry- Product category
- Home and Business Security Services
- NAICS
- Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Smart Home Security Automation & Integration (Monitored) (HSAHAAAF)
- akta.pro secondary industries
- Professional Monitoring (Burglar/Intrusion) (HSAHAAAA), Alarm System Installation, Maintenance & Repair (HSAHAAAD), Maintenance, Repair & Replacement Services (HSAHAIAJ), Emergency Service Calls & Fault Response (HSAHABAI), Residential CCTV & Door/Perimeter Surveillance Packages (HSAHACAH)
Keywords
Where Custom Security Services is headquartered
LocationHeadquarters
- HQ city
- Baton Rouge
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Custom Security Services business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Professional Alarm Monitoring: 24/7 professional monitoring services with local operators who answer calls and dispatch emergency responders. Provides continuous revenue through monthly subscription fees.
- Security Equipment Sales and Installation: Sale and professional installation of security systems including alarms, cameras, access control, fire systems, and smart home devices. Equipment may include upfront costs with customized packages.
- Smart Home Integration Services: Integration of smart home devices including thermostats, lighting controls, door locks, and connected services that enhance the security ecosystem.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Customized packages for Families |
| Subscription | Monthly | Packages for Families with School-Age Kids |
| Subscription | Monthly | Streamlined packages for Single Nesters |
| Subscription | Monthly | Commercial Business Security |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Custom Security Services product offering
Product offeringCore offering
Custom Security Services sells and professionally installs wired and non-wired security systems for residential and commercial customers in the greater Baton Rouge area, including alarm panels, security cameras, fire and life-safety systems, and smart-home automation devices. The company operates its own UL-listed 24/7 central monitoring station staffed by local operators who dispatch fire, law-enforcement, and EMS on signal. Recurring monthly monitoring subscriptions, equipment sales, installation labor, and smart-home/smart-business integration form the foundation of its recurring revenue base.
Product overview
Custom Security Systems offers a comprehensive security and smart home automation portfolio centered on its core alarm monitoring platform. The product line divides into residential and commercial categories, with home alarm systems, security cameras, and fire detection forming the foundation. Smart home expansion includes doorbell cameras, smart locks, thermostats, and lighting control—all managed through an Alarm.com-powered smartphone app. Commercial offerings feature business alarm systems, access control with mobile credentials, professional camera installation with analytics, and fire systems with NICET-certified engineering. All services are supported by the company's own UL-listed local monitoring station, distinguishing it from national competitors.
Differentiator
Problem solved
Functional benefit
Products and services
- Home Alarm Systems State-of-the-art residential alarm systems featuring pet-friendly motion detectors, door and window sensors, glass break detectors, and environmental monitoring for smoke, carbon monoxide, flooding, and temperature changes. Designed for homeowners in the greater Baton Rouge area who want 24/7 monitored intrusion and life-safety protection.
- Home Security Cameras High-definition residential security cameras offering 24/7 monitoring with wide coverage, night vision, AI-driven person and vehicle detection, and smartphone-based remote viewing for homeowners. Includes perimeter-guard line-crossing analytics with customizable warning sounds.
- Residential Fire Systems Home fire detection systems including smoke alarms, carbon monoxide monitors, and heat detectors tied into 24/7 monitoring and rapid emergency response for residential customers in Louisiana.
- Baton Rouge Alarm Monitoring 24/7 professional monitoring delivered from the company's own UL-listed local monitoring station with real-person response and direct dispatch of fire, law enforcement, and EMS. Sold as a recurring monthly monitoring service across both residential and commercial accounts.
- Business Alarm Systems Commercial intrusion detection systems with advanced sensors and alarms tailored to facility layouts, integrated with 24/7 monitoring services for comprehensive business protection across small-to-mid commercial facilities in Central Louisiana.
- Access Control Systems Modern commercial access control replacing traditional keys with mobile credentials or key cards, featuring detailed entry logs, flexible scheduling, and Alarm.com platform integration for multi-site management. Targeted at commercial facilities in Baton Rouge and surrounding parishes.
- Commercial Camera Systems Professional business security camera installation with high-definition video, smart analytics, heat mapping, people counting, queue monitoring, and integration with point-of-sale systems to match video footage with transactions and deter fraud.
- Commercial Fire Systems Fire detection and life-safety systems for commercial properties including smoke detectors, heat detectors, voice-evacuation systems, duct detectors, sprinkler monitoring, and NICET-certified engineering across multiple Louisiana parishes.
Quantifiable outcome
- Smart thermostats can reduce energy costs by up to 8% in heating and cooling bills
- +5 more outcomes
Companies that use Custom Security Services
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Custom Security Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability4 records
Feature6 records
Custom Security Services partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Alarm.comcoreTechnology partnership for cloud-based security platform integration. Alarm.com powers the company's smart security app, enabling remote monitoring, video surveillance management, and smart home automation features. This platform integration provides the foundation for their mobile app capabilities, video analytics, and connected services.
- UL (Underwriters Laboratories)coreUL certification for their monitoring station, ensuring the facility meets rigorous safety standards for alarm monitoring services. The UL listing signifies compliance with industry standards for monitoring center operations.
- NICET (National Institute for Certification in Engineering Technologies)coreCertification organization for fire alarm systems technicians. Custom Security Systems has a NICET-certified Level IV engineer on staff with over 30 years of experience, meeting requirements for commercial fire system design and installation.
- Capital Area Law Enforcement FoundationminorCommunity partnership supporting protective gear for first responders. Enhances the company's relationship with local law enforcement and emergency services.
- Louisiana State Fire Marshal Wall of Honor FoundationminorCommunity partnership paying tribute to fallen firefighters. Strengthens ties with the fire marshal's office and fire services community.
- Life of a Single Mother GroupminorCommunity partnership supporting single mothers, demonstrating the company's commitment to local community welfare beyond security services.
- Capital Area Family Justice CenterminorCommunity partnership supporting families in the Baton Rouge area, further establishing the company's local community involvement.
- Louisiana State Fire MarshalcoreRegulatory and operational partnership for fire system inspections and permits. The company works directly with the fire marshal's office on system submittals and approvals. Technicians are fully licensed by the Louisiana State Fire Marshal.
- Louisiana State PolicecoreBackground check partnership ensuring all technicians undergo Louisiana State Police background checks and regular drug screenings, meeting safety requirements for personnel accessing customer properties.
Scale indicators5 records
Expansion highlights6 records
Custom Security Services competitors and assessment
Company assessmentBroad incumbents
- Comcast Xfinity Home: Comcast Xfinity Home is a broad-incumbent home security and smart-home offering bundled with broadband service. Competes for the same Baton Rouge homeowner segment as Custom Security with the advantage of large ISP-channel distribution.
- ADT: ADT is the largest professionally installed and monitored home and business security provider in North America. Direct overlap with Custom Security's residential and commercial alarm, monitoring, and smart-home offerings, but at national scale with broader geographic reach and larger marketing budget.
Direct peers
- SimpliSafe: SimpliSafe is a leading DIY home security provider with optional professional monitoring, competing directly for Baton Rouge homeowners who might otherwise choose Custom Security's professionally installed system.
- Guardian Protection: Guardian Protection is a U.S. home and business security provider offering professionally installed alarm systems, video surveillance, and 24/7 monitoring. Comparable to Custom Security in offering both residential and commercial monitoring with similar product breadth.
- Brinks Home (Brinks Home Security): Brinks Home provides professionally installed home security and monitoring with smart-home integration across the U.S. Comparable to Custom Security in offering full-service installation plus subscription monitoring for residential customers.
- Vivint Smart Home: Vivint is a national provider of professionally installed smart home security systems with integrated cameras, smart locks, thermostats, and 24/7 monitoring. Highly comparable to Custom Security's Alarm.com-powered smart-home offering and target customer base of homeowners.
- Vector Security: Vector Security provides professionally installed residential and commercial security, video surveillance, access control, and monitoring across multiple U.S. regions. Comparable offering and customer base to Custom Security, especially on the commercial fire/access control side.
Emerging players
- Frontpoint Security: Frontpoint is a DIY-installed, professionally monitored home security provider. Comparable to the lower-touch end of Custom Security's residential offering and competes for tech-savvy homeowners in the same metro.
Regional players
- CPI Security Systems: CPI Security is a regionally focused, family-owned professionally installed security provider in the U.S. Southeast. Closely mirrors Custom Security's regional, sales-led, installed-and-monitored business model serving residential and commercial customers.
- Ackerman Security: Ackerman Security is a regional U.S. provider of installed home and business security with 24/7 monitoring. Highly comparable to Custom Security as a regional, in-house monitoring and installation operator competing against national chains.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Custom Security Services social profiles
Digital presenceCustom Security Services compliance and trust
Trust signalCompliance5 records
Custom Security Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Custom Security Services leadership team
Management profileNumber of profiles
Custom Security Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Custom Security Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Custom Security Services
What does Custom Security Services do?
Custom Security Services sells and professionally installs wired and non-wired security systems for residential and commercial customers in the greater Baton Rouge area, including alarm panels, security cameras, fire and life-safety systems, and smart-home automation devices. The company operates its own UL-listed 24/7 central monitoring station staffed by local operators who dispatch fire, law-enforcement, and EMS on signal. Recurring monthly monitoring subscriptions, equipment sales, installation labor, and smart-home/smart-business integration form the foundation of its recurring revenue base.
Is Custom Security Services a public or private company?
Custom Security Services is a private company. It is classified as family owned and is currently operating.
When was Custom Security Services founded?
Custom Security Services was founded in 1977. It employs 51 to 100 people.
Where is Custom Security Services based?
Custom Security Services is headquartered in Baton Rouge, United States, in the North America region.
How does Custom Security Services make money?
Three revenue lines are on record. Professional Alarm Monitoring is the primary driver. The others are security Equipment Sales and Installation and smart Home Integration Services.
Who are Custom Security Services's main competitors?
Broad incumbents on record are Comcast Xfinity Home and ADT. Direct peers are SimpliSafe, Guardian Protection, Brinks Home (Brinks Home Security), Vivint Smart Home and Vector Security. Frontpoint Security is listed as an emerging player. Regional players are CPI Security Systems and Ackerman Security.
Does Custom Security Services have an API?
No public API is recorded for Custom Security Services.
What industry is Custom Security Services in?
Custom Security Services's product category is Home and Business Security Services. Its primary akta.pro industry code is HSAHAAAF, Smart Home Security Automation & Integration (Monitored), with a secondary code of HSAHAAAA, Professional Monitoring (Burglar/Intrusion). Its NAICS code is 56162 and its SIC code is 7381.