What Improvisations does

Improvizations, LLC, operating as Improv, is a privately held U.S. business consulting firm specializing in Workforce Management (WFM) and Human Capital Management (HCM) transformation. Founded in 1988 and structured as a Texas LLC with a fully remote North American workforce, the firm serves enterprise and mid-market clients across Healthcare, Retail, Manufacturing, Public Sector, and Service & Distribution. It is technology-independent — it does not develop proprietary software platforms — and instead acts as an objective advisory and implementation partner for third-party WFM/HCM technologies, with core certified partnerships spanning UKG, Zaddons, Traxxion.AI, Vocantas, TestAssure, and Process Street. Its proprietary differentiator is the Elevated Suite methodology — a three-phase framework covering Elevated Strategy (assessment and roadmap), Elevated Implementation (configuration, migration, testing, go-live), and Elevated Care (ongoing optimization) — together with a Journey Map approach (Ignite, Forge, Evolve) that allows clients to enter transformation at any stage.

The firm monetizes exclusively through professional services — strategy advisory, platform implementation, change management, and ongoing managed optimization — sold via direct consultative engagement initiated through website consultation CTAs, thought leadership, conference presence (HIMSS, UKG Aspire), and partner referrals. It has launched a structured diagnostic sub-product, the UKG EZCall Assessment, targeting existing UKG customers seeking to optimize call-scheduling deployments. Case-study outcomes reported include 20% turnover reduction, 22–25% overtime reduction, 35% administrative workload reduction, 40% payroll error reduction, and $2M in annual compliance cost savings. Leadership is operator-credentialed: Vincent Jackson (President/COO, ex-Kronos/UKG), Dr. Sarah Inman (SVP Healthcare Strategy, MHA/DHA/SHRM-CP), Brandon Arbuckle (Director of Change Management, UKG ecosystem), and Leah Beato (Director of Operations). The firm reports serving 1,000+ companies, holding a 5/5 Raven Intel rating, and impacting millions of employee lives. Revenue, funding history, and ownership are not publicly disclosed.

Name

Improvisations

Legal name

Improvizations, LLC

Website

https://improvizations.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Improvizations (Improv) is a U.S.-based, technology-independent WFM and HCM advisory and implementation firm serving enterprise and mid-market clients across healthcare, retail, manufacturing, public sector, and service and distribution, monetizing through professional services around partner platforms such as UKG, Zaddons, and Traxxion.AI.

Ownership category

akta.pro rank

Product category

Workforce Management Consulting

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Compliance Technology, GRC Platforms & Controls Automation Advisory (BPAHAFAO)

Keywords

• Workforce management consulting
• HCM advisory services
• WFM transformation services
• UKG implementation services
• HR technology consulting

Headquarters

HQ city

Bend

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. WFM/HCM Advisory and Consulting Services: Improv generates revenue through professional services engagements including workforce management strategy consulting, HCM transformation advisory, and implementation services. They provide objective, technology-independent advice and then implement chosen platforms (UKG, Zaddons, Traxxion.AI, Vocantas, Process Street) using their Elevated Suite methodology. Engagements appear to be project-based or retainer-based consulting, with ongoing optimization through their Elevated Care subscription/managed services tier.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Improvizations (operating as Improv) is a technology-independent Workforce Management (WFM) and Human Capital Management (HCM) advisory and implementation firm. The company delivers strategic consulting, platform implementation, and ongoing optimization services through its proprietary Elevated Suite methodology, helping enterprise and mid-market clients select, deploy, and optimize third-party workforce platforms such as UKG, Zaddons, Traxxion.AI, Vocantas, TestAssure, and Process Street. It also offers a specialized UKG EZCall Assessment diagnostic product.

Product overview

Improv is a WFM/HCM transformation consulting firm offering services through its Elevated Suite framework, which combines Elevated Strategy, Elevated Implementation, and Elevated Care phases. The company provides a proprietary UKG EZCall Assessment product for evaluating call management systems. Improv also delivers implementation and optimization services for partner platforms including Traxxion.AI (AI-powered scheduling), Zaddons (compliance and scheduling extensions), Vocantas (automated communication), and TestAssure (automated testing). The firm serves healthcare, manufacturing, public sector, retail, and service/distribution industries.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Reduced turnover by 20% for a national retailer
• +10 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature2 records

Partnerships

Five partnerships are on record, tiered core and secondary.

• UKGcoreTechnology or IntegrationImprov is a certified UKG partner offering advisory, implementation, and optimization services for UKG's full suite of products including UKG Pro, UKG Ready, UKG Pro Workforce Management, and UKG EZCall. Improv brings independent, technology-agnostic guidance to help clients select and implement the right UKG solution for their workforce needs. They have launched a specialized UKG EZCall Assessment to help organizations unlock the full value of their EZCall implementations. UKG partners are featured prominently across Improv's website, solutions pages, and thought leadership content.
• ZaddonscoreTechnology or IntegrationImprov is a certified Zaddons partner selling and delivering complete WFM/Zaddons solutions using their Elevated Suite methodology. Zaddons provides modular workforce management extensions for complex scheduling rules, custom accrual management, and compliance controls, particularly valuable for multi-location enterprises and unionized environments. Improv helps organizations strategize, implement, and optimize Zaddons modules including Bidding Solutions, Scheduling Tools, and Employee Self-Serve. A major airline case study demonstrates successful multi-phase Zaddons deployment across flight crews, ground staff, and corporate employees.
• Traxxion.AIcoreTechnology or IntegrationImprov is a certified Traxxion.AI partner specializing in the implementation and optimization of Traxxion's AI-powered workforce management platform. Traxxion.AI delivers AI-enhanced scheduling, time tracking, and labor analytics. Improv consultants specialize in configuring Traxxion's modules including AI Shift Builder, real-time dashboards, predictive alerts, and exception management. Case studies include a multi-site retailer achieving reduced scheduling conflicts and overtime, and a regional healthcare provider achieving tighter overtime control and audit-ready compliance reporting.
• VocantassecondaryTechnology or IntegrationImprov is a certified Vocantas partner offering deployment and optimization services for Vocantas' automated communication and shift-filling solutions. Vocantas delivers multi-channel call-out automation, shift bidding, and compliance-driven scheduling. Improv integrates Vocantas with enterprise scheduling, payroll, and HR platforms, specializing in multi-channel call-out automation, shift bidding, and compliance-driven scheduling modules. Projects are typically delivered in 6-10 weeks. Improv and Vocantas also partner on joint thought leadership featured in national media.
• TestAssuresecondaryTechnology or IntegrationImprov is a certified TestAssure partner combining the Elevated Suite methodology with TestAssure's automation capabilities for WFM/HCM system testing. TestAssure provides an extensive library and built-in defect management for automated regression and scenario design. Improv is certified in TestAssure for UKG, ADP, Infor, and Dayforce platforms. Their testing-first approach helps clients achieve measurable assurance in 6-10 weeks. Case studies include a healthcare organization achieving confident on-time go-live and a national grocery retailer validating complex multi-CBA workforce rules at scale.

Scale indicators3 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• HRchitect: Pure-play HCM and workforce management implementation and consulting firm, comparable in service model, vendor partnerships (UKG/Workday ecosystem), and enterprise mid-market focus to Improv.
• Sierra-Cedar: Oracle HCM Cloud and broader HCM/WFM implementation partner with a comparable vendor-aligned advisory and deployment service model targeting enterprise human capital transformations.

Broad incumbents

• Accenture: Global systems integrator with a dedicated HCM/WFM practice (and acquisition history of firms like CrossVue) competing for the largest enterprise WFM transformation mandates Improv also pursues.
• Infor: Industry-specific WFM/HCM platform (notably Infor WFM) with a partner network for implementation services; relevant as an alternative vendor ecosystem comparable to UKG and a target of cross-platform implementation work.
• KPMG: Big Four advisory firm with a workforce management and HR transformation practice that competes for enterprise WFM/HCM advisory, vendor selection, and implementation work in healthcare and other verticals.
• Deloitte: Global consulting firm with a large HCM and workforce transformation practice that competes for the same large enterprise WFM/HCM implementation and advisory engagements Improv targets.
• Baker Tilly: Large advisory firm with a dedicated HCM and workforce management practice offering WFM strategy, vendor selection, and implementation services to mid-market and enterprise clients across similar industries.
• ADP: Large HR, payroll, and workforce management platform with a partner ecosystem for implementation services; competes for the same enterprise payroll and WFM transformation engagements.
• UKG (Ultimate Kronos Group): Primary WFM/HCM software platform whose products (UKG Pro, Ready, EZCall) Improv implements and optimizes; UKG represents both a core partnership and the broader incumbent ecosystem Improv's clients operate within.
• Workday: Major HCM cloud platform whose workforce management and HR products require third-party implementation partners; the Workday ecosystem is a parallel advisory market to the UKG ecosystem Improv serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/improvizations

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Improvisations