Maaz Technologies
Maaz Technologies is an Austin-based enterprise IT solutions provider founded in 2019 that delivers AI-powered contact center, CRM integration (Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk), and managed IT services to enterprise customers across banking, telecom, energy, healthcare, and government sectors globally.
- Company typePrivate
- Founded2019
- HeadquartersAustin, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Maaz Technologies does
Maaz Technologies is a privately held enterprise IT solutions provider founded in 2019 and headquartered in Austin, Texas, with distributed offices across the United States, Canada, Pakistan, the United Arab Emirates, New Zealand, Brazil, and Australia. The company specializes in contact center modernization, CRM integration, and AI-powered customer communication tools for enterprise customers in banking, telecommunications, energy, healthcare, government, and technology sectors.
Its core product platform centers on the Intelligent Communications Manager (ICM), an AI-powered omnichannel communications hub, and the SmartConnect CTI connector suite, which integrates Cisco Contact Center and Amazon Connect with Salesforce, Microsoft Dynamics 365, ServiceNow, and Zendesk. AI capabilities are delivered through the Maaz AI Speech Analytics System (audio-to-text, sentiment analysis, compliance monitoring, churn prediction) and Botwa AI Voice Assistant for conversational IVR, with add-on modules including AutoVox Chat, WebRTC video calling, WhatsApp Voice Calling, and Outbound Campaign Manager. NVIDIA Inception membership (joined 2025-07) supports AI capability development.
Maaz operates a quote-based enterprise sales model combining professional services (implementation, integration, consulting), managed services (24/7 helpdesk, RMM, AWS infrastructure management), and software revenue (SmartConnect, ICM, AppExchange applications). The go-to-market relies on direct enterprise field sales, supplemented by Salesforce AppExchange distribution and technology partner channels with Cisco, AWS, Microsoft, Google, Genesys, and Avaya. No pricing tiers or revenue figures are publicly disclosed.
Maaz Technologies firmographics
Firmographics- Name
- Maaz Technologies
- Legal name
- Maaz Technologies
- Website
- https://maaztechnologies.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Maaz Technologies is an Austin-based enterprise IT solutions provider founded in 2019 that delivers AI-powered contact center, CRM integration (Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk), and managed IT services to enterprise customers across banking, telecom, energy, healthcare, and government sectors globally.
- Ownership category
- akta.pro rank
Maaz Technologies industry classification
Industry- Product category
- Contact Center Software & CRM Integration
- NAICS
- Custom Computer Programming Services (541511), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Remote Monitoring & Management (RMM) Services (BPAEABAA), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where Maaz Technologies is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Maaz Technologies business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Professional Services & Consulting: Implementation, deployment, and consulting services for contact center solutions, CRM integrations (Salesforce, Microsoft Dynamics), network assessment, and DevOps services. These are project-based professional services delivered by certified experts.
- Managed Services: Ongoing managed service offerings including RMM (Remote Monitoring and Management), 24/7 helpdesk support, AWS infrastructure management, and network outsourcing services. Delivered proactively and remotely to improve efficiency, reliability, and security of customer IT infrastructure.
- Software Solutions (SmartConnect, ICM): Proprietary software products including CTI connectors (SmartConnect) and Intelligent Communications Manager (ICM) sold as licensed solutions or subscriptions, particularly through Salesforce AppExchange.
- AppExchange Applications: Custom applications developed and published on Salesforce AppExchange marketplace for the contact center and CRM ecosystem.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Maaz Technologies product offering
Product offeringCore offering
Maaz Technologies provides AI-powered contact center software, CTI connectors, and enterprise CRM integration services. Its core products include the SmartConnect CTI connector suite and Intelligent Communications Manager (ICM) omnichannel platform, complemented by the Maaz AI Speech Analytics System and Botwa AI Voice Assistant. The company also delivers professional services (Salesforce consulting, AppExchange development, network and DevOps engineering) and managed IT services (RMM, 24/7 helpdesk, AWS infrastructure management) to enterprise customers globally.
Product overview
Maaz Technologies offers a unified contact center solutions platform built around its core Intelligent Communications Manager (ICM) product, which serves as the central hub for omnichannel customer communications. The ICM platform integrates with leading CRMs (Salesforce, Microsoft Dynamics 365) through the SmartConnect CTI connector product line, enabling seamless customer data synchronization, click-to-dial, screen pop-ups, and call logging. AI capabilities are delivered through the Maaz AI Speech Analytics System and Botwa AI Voice Assistant for conversational automation. Add-on modules include Finesse Gadgets for agent chat, WebRTC video calling, WhatsApp Voice Calling, and Outbound Campaign Manager. Professional services include Salesforce development and AppExchange solutions, plus managed services for AWS infrastructure.
Differentiator
Problem solved
Functional benefit
Brands
- Intelligent Communications Manager (ICM): AI-powered omni-channel chat solution for contact centers that integrates with Microsoft Dynamics 365, Cisco Finesse, and Salesforce.
- SmartConnect
- Maaz AI Speech Analytics
- Botwa AI Voice Assistant
- AutoVox Chat AI Assistant
Products and services
- Intelligent Communications Manager (ICM) AI-powered omnichannel communication management platform that unifies customer interactions across chat, email, social media, and voice channels. Integrates with Microsoft Dynamics 365, Cisco Finesse, and Salesforce to provide unified customer experience management for enterprise contact centers.
- SmartConnect CTI Connectors Proprietary CTI (Computer Telephony Integration) connector suite that integrates contact center platforms with CRM systems. Available for Salesforce, Microsoft Dynamics 365, ServiceNow, and Zendesk with Cisco Contact Center and Amazon Connect, enabling click-to-dial, screen pop-ups, and call logging.
- Maaz AI Speech Analytics System Enterprise-grade speech intelligence system designed for high-volume contact centers. Converts audio to text with 85-98% accuracy, supports 50+ languages, performs sentiment analysis, monitors compliance, and provides real-time insights into customer interactions and agent performance.
- Botwa AI Voice Assistant Multilingual AI voice agent for conversational IVR that provides natural language voice interactions for customer support, handling calls with AI-powered speech recognition and response generation across multiple languages.
- AutoVox Chat AI Assistant AI-powered chatbot solution for automated customer service interactions, handling text-based customer queries with intelligent response generation.
- Finesse Gadgets Agent-to-Agent and Supervisor-to-Agent chat solution integrated with Cisco Finesse Desktop, providing complete chat history and communication capabilities directly within the Finesse interface.
- WebRTC Video Calling HD video session capability integrated into websites, mobile apps, kiosks, or digital signage for Cisco Contact Center, enabling face-to-face customer interactions.
- WhatsApp Voice Calling WhatsApp Business Calling API integration for contact centers using Cisco and Amazon Connect platforms, enabling voice calls through the WhatsApp channel.
- Outbound Campaign Manager Multichannel campaign management solution for customer outreach, supporting lists and individual callback requests across multiple communication channels.
- Salesforce Development Services Professional services for CRM customization, API integration, and workflow automation on the Salesforce platform, including consulting, implementation, and ongoing support.
- Salesforce AppExchange Solutions AppExchange app development, optimization, and launch services for the Salesforce marketplace, including custom objects, components, and consulting services for the contact center and CRM ecosystem.
- Managed Service Provider (MSP) RMM (Remote Monitoring and Management), 24/7 helpdesk, and AWS infrastructure management services providing proactive monitoring, remote support, and IT infrastructure optimization for enterprise customers.
Quantifiable outcome
- Downtime reduced by 90% during peak hours for EdTech client
- +2 more outcomes
Companies that use Maaz Technologies
Customer profileNamed customers24 records
Segments6 records
Ideal customer profiles4 records
Maaz Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability9 records
Feature6 records
Maaz Technologies partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and secondary.
- NVIDIAcoreMaaz Technologies joined NVIDIA Inception, a program designed to support startups transforming industries through technological innovation. The program provides access to expert training resources, go-to-market support, advanced technology insights, NVIDIA Deep Learning Institute training credits, and preferred pricing on hardware and software. This partnership accelerates Maaz's AI capabilities development for contact center solutions and speech analytics.
- CiscocoreDeep integration partnership with Cisco for contact center solutions including Webex Contact Center, Cisco UCCX/UCCE, Cisco CVP IVR, Cisco Finesse, and Cisco Unified Communications Manager. Maaz offers implementation, deployment, and customization services for Cisco contact center platforms.
- SalesforcecoreSalesforce Development Partner and AppExchange Partner offering CRM customization, API integration, workflow automation, and app development. Maaz provides SmartConnect CTI connectors for Salesforce, Service Cloud Voice integration, and custom AppExchange applications.
- Amazon Web Services (AWS)coreAWS Select Tier Service Partner providing AWS Managed Cloud Services including DevOps, Zero Trust IAM, backup, cloud security, and infrastructure management. Offers Amazon Connect contact center integration services.
- MicrosoftcoreMicrosoft Dynamics 365 partner offering consulting services, CRM integration, and ICM solutions. Provides SmartConnect for Dynamics 365 Omnichannel and integration with Microsoft Teams, SharePoint, and Outlook.
- GooglesecondaryGoogle Dialogflow integration partner and CCAI (Contact Center AI) services provider. Offers conversational AI solutions powered by Google technology for contact center automation.
- ServiceNowsecondaryServiceNow integration partner providing SmartConnect solutions for Cisco Contact Center and Amazon Connect CTI integration with ServiceNow ITSM platform.
- ZendesksecondaryZendesk integration partner offering app development and CTI integration services for connecting Zendesk with Cisco Contact Center and Amazon Connect platforms.
- GenesyssecondaryPlatform partnership for deploying AI speech analytics and conversational IVR solutions on Genesys contact center platforms.
- AvayasecondaryPlatform partnership for deploying AI speech analytics and conversational IVR solutions on Avaya contact center platforms.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Maaz Technologies competitors and assessment
Company assessmentDirect peers
- Avaya: Legacy and cloud contact center vendor that Maaz partners with for AI speech analytics and conversational IVR deployment; competes for the same enterprise contact center modernization deals.
- NICE Ltd. Contact center analytics and CX intelligence leader; its Nexidia speech analytics and Enlighten AI overlap directly with Maaz AI Speech Analytics in compliance, sentiment, and real-time agent coaching use cases.
- Five9: Pure-play CCaaS provider with deep CRM integrations and AI analytics — directly comparable to Maaz's ICM and SmartConnect stack in serving enterprise contact centers with Salesforce, Microsoft, and ServiceNow.
- Genesys: Enterprise CCaaS and CX platform where Maaz is an active partner, deploying its AI speech analytics and conversational IVR on Genesys. Overlaps directly in omnichannel routing and AI-driven customer engagement.
- Talkdesk: Cloud CCaaS competitor with AI-driven agent assist and speech analytics, serving similar enterprise and mid-market contact center buyers with CRM-native integrations.
Emerging players
- Cresta: AI-native real-time agent coaching and conversation intelligence platform. Direct overlap with Maaz AI Speech Analytics on real-time guidance, sentiment, and compliance flagging for contact center agents.
- Observe.AI: Speech analytics and quality management platform purpose-built for contact centers. Comparable to Maaz AI Speech Analytics on conversation intelligence, sentiment scoring, and supervisor coaching workflows.
Broad incumbents
- Cisco (Webex Contact Center): Core platform partner of Maaz and a broad incumbent in contact center, collaboration, and networking. Competes at the platform layer that Maaz integrates on top of, particularly for AI-augmented CC seats.
- Salesforce (Service Cloud Voice): CRM incumbent whose Service Cloud Voice bundles native telephony/AI. Direct overlap with Maaz SmartConnect for Salesforce and ICM for Salesforce, and a key channel via AppExchange.
- Amazon Connect: AWS cloud contact center platform that Maaz integrates with via SmartConnect CTI connectors. Competes as a turnkey CCaaS alternative where Maaz positions as the multi-CRM glue layer on top.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Maaz Technologies social profiles
Digital presenceMaaz Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Maaz Technologies leadership team
Management profileNumber of profiles
Maaz Technologies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Maaz Technologies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Maaz Technologies
What does Maaz Technologies do?
Maaz Technologies provides AI-powered contact center software, CTI connectors, and enterprise CRM integration services. Its core products include the SmartConnect CTI connector suite and Intelligent Communications Manager (ICM) omnichannel platform, complemented by the Maaz AI Speech Analytics System and Botwa AI Voice Assistant. The company also delivers professional services (Salesforce consulting, AppExchange development, network and DevOps engineering) and managed IT services (RMM, 24/7 helpdesk, AWS infrastructure management) to enterprise customers globally.
Is Maaz Technologies a public or private company?
Maaz Technologies is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Maaz Technologies founded?
Maaz Technologies was founded in 2019. It employs 11 to 50 people.
Where is Maaz Technologies based?
Maaz Technologies is headquartered in Austin, United States, in the North America region.
How does Maaz Technologies make money?
Four revenue lines are on record. Professional Services & Consulting is the primary driver. The others are managed Services, software Solutions (SmartConnect, ICM) and appExchange Applications.
Who are Maaz Technologies's main competitors?
Direct peers on record are Avaya, NICE Ltd., Five9, Genesys and Talkdesk. Emerging players are Cresta and Observe.AI. Broad incumbents are Cisco (Webex Contact Center), Salesforce (Service Cloud Voice) and Amazon Connect.
Does Maaz Technologies have an API?
No public API is recorded for Maaz Technologies.
What industry is Maaz Technologies in?
Maaz Technologies's product category is Contact Center Software & CRM Integration. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEABAA, Remote Monitoring & Management (RMM) Services. Its NAICS code is 541511 and its SIC code is 7372.