US Itek

What US Itek does

US Itek, Incorporated is a privately held managed service provider (MSP) headquartered in the Buffalo, New York area, founded in 1999 by David Stinner and serving regulated industries, professional services firms, and small-to-mid-sized businesses across the Northeast and Mid-Atlantic United States — explicitly Buffalo, Rochester, Syracuse, Albany, Erie, Pittsburgh, and Cleveland, with additional offices in New York City and recent international technical staffing in the Philippines and South Africa. The company delivers five interlocking core services: Managed IT (ongoing help desk, network management, and infrastructure operations anchored by a ConnectWise ticketing system that has processed over 2.18 million tickets since installation), Cloud Computing and hosted solutions, Technology Consulting and Cybersecurity (including ThreatLocker application whitelisting and ringfencing as one of the platform's first MSP deployments), Voice and Collaboration (VoIP), and Compliant IT Support spanning NIST CSF, HIPAA, PCI, NYS Shield, GDPR, and Cybersecurity Insurance frameworks.

Underlying the services stack is a partner-led technology ecosystem: Microsoft Solutions Partner / Gold Partner with a seat on the Microsoft Partner Advisory Council, Intel Gold System Builder and Partner Alliance member, Lenovo Authorized Reseller, ThreatLocker Gold Partner, Adobe Sales Specialist, and an ARIN autonomous-system registration on the Internet. US Itek monetizes through recurring managed-services contracts, subscription cloud and VoIP billing, professional services for cybersecurity and compliance engagements, and hardware resale of Lenovo PCs and servers — historically including white-box computer manufacturing before that line was wound down by 2014.

The go-to-market is consultative direct sales with a free network consultation offer, supported by a referral program, blog/content marketing, email newsletters, video library, white papers, and industry events (ASCII Edge MSP Conference, Xchange+, Cloud Tango). The company has grown primarily through tuck-in acquisitions — Black Cat Computer (2000), User-Friendly PC (2000–2001), Electric.com merger (2004), Great Lakes Electronic Distributing (2011, $65M-revenue PC manufacturer), and PC Housecall Inc. (May 2016) — rather than external funding, and remains founder-led with Dan Tirone as COO since 2021. Recent strategic emphasis is shifting toward regulatory-vertical services and a 2024-launched Business Intelligence offering for SMBs.

Name

US Itek

Legal name

US itek, Incorporated

Website

https://usitek.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

US Itek is a Buffalo-based managed service provider delivering cloud, managed IT, cybersecurity, VoIP, and compliance services to regulated industries and SMBs across the Northeast and Mid-Atlantic US, anchored by Microsoft, Intel, ThreatLocker, and ConnectWise partnerships.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

Keywords

• Managed IT services
• Cloud computing solutions
• Cybersecurity services
• VoIP communications
• Compliance support

Headquarters

HQ city

Tonawanda

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Ongoing IT management and support services for business clients including help desk, network management, and technical support
2. Cloud Computing: Cloud-based solutions reducing IT expenditures, boosting employee efficiency and functionality
3. Hardware Sales: Sale of computers, IT equipment, Lenovo PCs and servers; formerly white box computer manufacturing
4. Professional Services: Technology consulting, cybersecurity implementation, compliance support including NIST CSF, HIPAA, PCI, GDPR
5. VoIP/Voice & Collaboration: Voice over IP and communication solutions for business

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

US Itek is a Managed Service Provider that delivers ongoing IT management, cloud and hosted solutions, cybersecurity, VoIP/voice and collaboration, and compliance support to regulated industries, professional services firms, and small-to-mid-sized enterprises. Its core offering is subscription-based managed IT services supported by professional consulting, hardware resale (Lenovo PCs and servers), and partner-delivered security technologies such as ThreatLocker whitelisting.

Product overview

US Itek is an IT managed services provider offering a unified portfolio of Cloud Computing, Managed IT, Cybersecurity, VoIP/Voice & Collaboration, and Compliant IT Support services. The core offering consists of Managed IT as the foundational service, supported by Cloud Computing for infrastructure, Cybersecurity for threat protection including ThreatLocker whitelisting, VoIP for communications, and Compliance services covering HIPAA, PCI, NIST CSF, and GDPR. The company serves regulated industries, professional services, and SMBs across Buffalo, Rochester, Syracuse, Albany, Erie, Pittsburgh, and Cleveland.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Computing (Hosted Solutions) Cloud-based hosted solutions that reduce IT expenditures, boost employee efficiency, and increase functionality for business clients across the Northeastern United States.
• Managed IT Services Ongoing IT partnership providing technical support, system management, and IT infrastructure maintenance designed to eliminate poorly functioning IT operations for SMB and mid-market clients.
• Technology Consulting & Cybersecurity Cybersecurity consulting and implementation services that protect businesses from hackers, ransomware, and cyberattacks through tools, processes, and security stack implementation including ThreatLocker whitelisting and ringfencing.
• Voice & Collaboration (VoIP) IP telephony and unified communication solutions providing cost-effective business calling and collaboration features for SMB and mid-market clients.
• Compliant IT Support IT support services tailored for regulated industries ensuring compliance with NYS Shield, HIPAA, PCI, NIST CSF, Cybersecurity Insurance, GDPR, and related standards.
• Business Intelligence for SMB Business intelligence offering debuted in 2024 for small and mid-sized business customers, marking US Itek's 25th-anniversary milestone launch.

Quantifiable outcome

• 2,188,444 tickets processed through ConnectWise system
• +4 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core, minor and flagship.

• AdobecoreChannel Partner/ Reseller/ DistributorAdobe Sales Specialist partner; provides Adobe solutions and services to customers
• American Registry for Internet Numbers (ARIN)minorOthersARIN Member - internet number registry membership
• IntelcoreTechnology or IntegrationIntel Partner Alliance Member; Intel Gold Provider; Intel Gold System Builder; forerunner in deploying Intel products and solutions
• LenovocoreChannel Partner/ Reseller/ DistributorLenovo Authorized Reseller; selling Lenovo PCs and servers since 2015
• MicrosoftflagshipTechnology or IntegrationMicrosoft Solutions Partner; Microsoft Gold Partner; Microsoft Authorized Educational Reseller; Intel Product dealer; Microsoft System Builder; invited to Microsoft Partner Advisory Council
• ThreatLockercoreTechnology or IntegrationThreatLocker Gold Partner; one of the first MSPs to debut ThreatLocker protecting clients from attacks; provides application whitelisting and ringfencing security

Scale indicators7 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Ntiva: Regional/national MSP offering managed IT, cloud, cybersecurity, and VoIP services to SMB and mid-market clients. Highly comparable business model, customer size, and service portfolio to US Itek.
• Dataprise: Mid-market MSP providing managed IT, cybersecurity, and cloud services with strong East Coast/Mid-Atlantic presence. Directly comparable in target customer, service mix, and compliance orientation.
• Corsica Technologies: Regional managed IT and cybersecurity provider serving SMB and mid-market clients in healthcare, financial services, and other regulated verticals — a near-direct comparable in size and vertical focus.
• Verity IT: Buffalo/NY-based managed IT services and cybersecurity firm serving regulated industries — a direct local competitor with the same geographic footprint, customer size, and compliance-driven value proposition.
• Converged Technology Group: Northeast US MSP delivering managed IT, cloud, and security to mid-market and enterprise clients. Comparable service portfolio, similar vertical mix, and overlapping Northeast geography.
• InterTec Systems: Managed IT services and cybersecurity provider focused on SMB and mid-market clients, with strong emphasis on compliance and security stack design — closely aligned with US Itek's regulatory-vertical GTM.

Broad incumbents

• Logically: Larger managed IT and cybersecurity provider serving SMB through mid-market. Comparable offerings but with broader geographic reach and a more developed security operations center footprint.
• GHA Technologies: Larger IT solutions provider and Lenovo partner offering managed services, hardware, and cloud across multiple US regions. Comparable in the hardware/managed services mix, though broader in geography and scale.
• SHI International: Large-scale IT solutions and services provider with managed services, hardware, and cloud offerings. Much larger and broader than US Itek, but overlapping in Lenovo/Microsoft reseller and managed services adjacencies.
• Connection (Connection Enterprise Solutions): National IT solutions and managed services provider with deep Microsoft and hardware vendor relationships. Comparable in service breadth and vendor ecosystem, but materially larger and more geographically diversified.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/usitek
• Facebookfacebook.com/usitekinc
• LinkedInlinkedin.com/company/usitek

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about US Itek