What CompuSafe does

CompuSafe Data Systems AG is a German enterprise IT services firm founded in 1989 and headquartered in Munich, operating as a subsidiary of the audius-Gruppe. The company delivers end-to-end IT services along a Consult-Design-Build-Operate-Manage (CDBOM) value chain, covering IT services and transformation, project management, application and data center operations, ITSM (ServiceNow) consulting, and AI and automation advisory. Its primary customer segment is large German enterprises; named customers include Siemens AG and Allianz. Pricing is quote-based for enterprise engagements, with public salary disclosures showing senior IT roles priced in the €55K-€98K range, reflecting a professional services cost structure.

The firm has built a portfolio of proprietary products and structured talent programs alongside its services business. The flagship AI product is the CS-Chatbot (branded KnowBuddy), a Retrieval-Augmented Generation (RAG) chatbot designed for on-premises or private cloud deployment, with GDPR and EU AI Act compliance and pluggable LLM support (Mistral as default, with Llama, Gwen, DeepSeek available). A complementary product, the Incident Summary Assistant (ISA), integrates KnowBuddy with ServiceNow to auto-generate incident summaries. Secure Contacts, co-developed with Provectus Software GmbH, provides GDPR-compliant contact data management. Workforce transformation programs (AI Wayfinder, From Bench to Performance, New Professionals, Data Hero) target IT skills gaps; the Allianz program is reported to achieve over 90% conversion rates with productivity reached within six months.

CompuSafe's business model combines long-term partnership-based enterprise field sales with growing product revenue. Distribution is direct to enterprise, supported by the audius-Gruppe network. The firm operates six German office locations (Munich HQ plus Bonn, Frankfurt, Nuremberg, Koblenz, Meckenheim) and serves the DACH market. Employer brand is a notable asset: seven-time Great Place to Work winner, Kununu 4.3/5.0 with a 90% recommendation rate, 220 employees from 30 nations, and 36 active open positions. Compliance certifications include TÜV SÜD ISO 9001, climate-neutral (Certificate No. DE-3763-0823), and SustainableIT.org membership — the latter as one of the first mid-sized German companies in the organization. No revenue or ARR is disclosed.

Name

CompuSafe

Legal name

CompuSafe Data Systems AG

Website

https://compusafe.de

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

CompuSafe Data Systems AG is a Munich-based German enterprise IT services firm (founded 1989, audius-Gruppe subsidiary) delivering IT transformation, ServiceNow ITSM consulting, AI solutions, and workforce development programs to large enterprise customers in the DACH region.

Ownership category

akta.pro rank

Product category

IT Professional Services

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK), Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), IT Knowledge Management & Service Desk Platforms (HDAEALAH)

Keywords

• IT professional services
• IT workforce transformation
• ServiceNow implementation
• Enterprise IT consulting
• AI automation services

Headquarters

HQ city

München

HQ country

Germany

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. IT Professional Services and Consulting: Long-term, partnership-based IT services including consulting, design, build, operate, and manage (CDBOM) services. Focus on IT services and transformation, project management, application and data center operations.
2. IT-Workforce Transformation: Workforce transformation programs including New Professionals, AI Wayfinder, Data Hero, and From Bench to Performance. Combines reskilling, upskilling, and talent development for IT professionals.
3. ITSM ServiceNow Practice: Professional support for building and operating ServiceNow-based IT Service Management solutions including implementation, development, and ongoing operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

CompuSafe provides enterprise IT professional services via a Consult-Design-Build-Operate-Manage (CDBOM) framework, covering IT services and transformation (legacy modernization, 5G migration, data center operations), a dedicated ServiceNow ITSM practice, and AI/automation engagements. The company also offers IT workforce transformation programs (AI Wayfinder, From Bench to Performance, New Professionals, Data Hero, IT-Junioren) for reskilling and upskilling client IT teams, and sells proprietary technology products including the CS-Chatbot (KnowBuddy) AI knowledge management system, the Incident Summary Assistant for ServiceNow, and the GDPR-compliant Secure Contacts platform.

Product overview

CompuSafe offers a portfolio of IT services and technology products. Core products include the CS-Chatbot (KnowBuddy) for AI-powered knowledge management and Secure Contacts for secure contact data management. The company provides ITSM consulting services focused on ServiceNow, AI and automation services, and workforce transformation programs including AI Wayfinder, From Bench to Performance, New Professionals, and Data Hero. The CompuSafe AI Lab develops proprietary AI solutions including local LLM implementations. These offerings are complemented by the CompuSafe Academy for internal training and certifications.

Differentiator

Problem solved

Functional benefit

Brands

• CS-Chatbot: AI-based chatbot solution for knowledge management, providing precise, secure, and efficient use of company data. GDPR-compliant and runs locally or in hybrid cloud environments.
• KnowBuddy
• From Bench to Performance
• AI Wayfinder
• CompuSafe AI Lab
• CompuSafe Forest

Products and services

• CS-Chatbot (KnowBuddy) AI-powered chatbot for enterprise knowledge management based on RAG technology, providing precise, secure, and GDPR-compliant utilization of company data with local or hybrid installation options and multi-LLM support. Targets enterprise customers needing data-sovereign AI knowledge retrieval.
• Secure Contacts Cloud-based, GDPR-compliant contact data management platform with end-to-end encryption and APIs for integration with CRM, ERP, and communication systems. Jointly developed with Provectus Software GmbH for enterprise customers needing secure business contact data management.
• Incident Summary Assistant (ISA) ServiceNow plugin integrating with KnowBuddy AI to automatically generate concise incident summaries when tickets are reassigned, reducing agent onboarding time and preventing knowledge loss. Targeted at ServiceNow-based ITSM teams needing on-premises AI summarization.
• ITSM ServiceNow Practice Professional ITSM consulting and implementation services for the ServiceNow platform, including ITSM transformation, platform development, and integration with AI capabilities such as NowAssist (NVIDIA partnership). Targets enterprise customers modernizing IT service management.
• AI und Automation AI and automation services helping enterprise customers implement artificial intelligence technologies in their organizations for competitive positioning, including AI strategy, integration, and operationalization of AI solutions.
• IT Services und Transformation End-to-end IT services via the Consult-Design-Build-Operate-Manage (CDBOM) framework, covering project management, application and data center operations, legacy application replacement, 5G migration, and IT-workforce transformation for enterprise customers.
• IT-Workforce Transformation Comprehensive workforce transformation services including reskilling and upskilling programs to prepare employees for digital transformation and AI adoption. Encompasses multiple named programs (AI Wayfinder, From Bench to Performance, New Professionals, Data Hero) for enterprise IT departments.
• AI Wayfinder AI talent program that builds AI competency within customer teams through reskilling, upskilling, or training new talents on real projects. Includes CDBOM methodology (Consult, Design, Build, Operate, Manage). Co-developed with AI Strategy Institute/VERDAS AI.
• From Bench to Performance Reskilling program combining tailored training and coaching with practical applications to develop IT professionals for future challenges, transitioning bench resources into performers.
• New Professionals IT talent program focused on recruiting and developing new professionals with the right mindset, prioritizing attitude over existing skills for workforce transformation.
• Data Hero Program Data analytics and data science training program providing participants with permanent employment contracts while working on real IT projects and completing data science certifications.
• IT-Junioren Program Junior software developer training program used by enterprises like Allianz for developing IT talents through real project work and structured training, with reported over 90% conversion rate and productivity within 6 months.

Quantifiable outcome

• Over 90% conversion rate in IT talent programs (e.g., at Allianz)
• +2 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature3 records

Partnerships

Six partnerships are on record, tiered minor and core.

• TreedomminorStrategic or Co-development Partner · 1 December 2022CompuSafe Forest project - partnership with international organization Treedom for planting trees for each new employee. Treedom manages tree planting projects worldwide (Ecuador, Ghana, Kenya) with local farmers and agroforestry programs.
• SustainableIT.orgcoreStrategic or Co-development PartnerCompuSafe is one of the first mid-sized companies in Germany to join SustainableIT.org, an international non-profit organization focused on sustainable IT. Partnership involves working groups, projects, and knowledge sharing on green IT, best practices development, and sustainable IT standards.
• Provectus Software GmbHcoreTechnology or IntegrationJoint development of Secure Contacts - a GDPR-compliant solution for secure business contact data management. CompuSafe and Provectus collaborate on product development and go-to-market for this compliance-focused solution.
• Zentrale Auslands- und Fachvermittlung (ZAV)coreStrategic or Co-development PartnerPartnership with ZAV of German Federal Employment Agency for international talent recruitment, particularly from Brazil. Joint recruiting events organized 2018-2019 in São Paulo and Blumenau.
• AI Strategy Institute / VERDAS AIcoreStrategic or Co-development PartnerCo-development partner for AI Wayfinder talent program. Tristan Post, AI strategy expert and co-founder of AI Strategy Institute, contributes expertise to the program.
• TU MünchenminorStrategic or Co-development PartnerAcademic partnership for research and expertise in workforce transformation programs, including psychological studies and latest scientific findings for program development.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Bechtle AG: Germany-headquartered IT systems integrator and managed services provider with a broad enterprise customer base; directly comparable to CompuSafe's CDBOM service model and DACH focus.
• Computacenter plc: UK-listed, Germany-anchored IT infrastructure and workplace services provider serving large enterprises; comparable on enterprise IT services, data-center operations, and end-user computing support.
• Allgeier SE: German IT services and software group with workforce/staffing, transformation, and platform development practices that mirror CompuSafe's CDBOM delivery and reskilling focus.
• msg systems AG: German independent IT consulting firm with industry-vertical consulting, digital transformation, and IT managed services; directly comparable customer mix (Allianz, large German corporates).
• Devoteam S.A. European IT consulting firm with a recognized ServiceNow and cloud-transformation practice; directly comparable to CompuSafe's ITSM ServiceNow focus and AI/automation offerings.

Broad incumbents

• T-Systems International (Deutsche Telekom): German subsidiary of Deutsche Telekom providing large-scale IT services, cloud, and managed infrastructure; competes with CompuSafe for enterprise IT modernization mandates but at materially larger scale.
• Capgemini SE: Global IT services leader with deep German presence and ServiceNow/cloud/AI practices; comparable in CDBOM-style enterprise IT transformation and ITSM delivery.
• Atos SE: Global IT services player with German operations serving large enterprises on digital workplace, ITSM, and modernization; broader portfolio and geographic reach than CompuSafe.

Regional players

• Sopra Steria Group: European-headquartered IT services firm operating in Germany; comparable in scale and service mix but with stronger pan-European geographic diversification than CompuSafe.

Emerging players

• Nagarro SE: Germany-headquartered digital engineering and IT consulting firm; comparable on talent-driven custom software, AI/data work, and DACH enterprise customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/compusafeAG
• LinkedInlinkedin.com/company/compusafe-data-systems-ag
• Instagraminstagram.com/compusafedatasystemsag
• Xx.com/CompuSafeAG

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CompuSafe