Family Health Medical Services

What Family Health Medical Services does

Family Health Medical Services, PLLC is a physician-owned family medicine practice founded on October 9, 1982 in Westfield, New York by Dr. Robert Berke, operating today as a three-physician partnership (Dr. Berke as Founding Partner, Dr. Albert Persia as Practicing Partner and Medical Director, and Dr. Metivia Whitmore as Practicing Partner) with 85+ staff members serving nearly 100,000 patients across four office locations in Fredonia, Jamestown (Allen St. and Sherman St.), and Westfield, plus a telemedicine channel for existing patients. The practice delivers comprehensive primary care across the full life cycle—adult care, pediatrics and newborn care, women's health, and aging adult services—anchored by chronic disease management, immunizations, preventive physicals, and same-day sick care, and it operates as a New York State-certified Patient-Centered Medical Home.

The technology stack centers on a paperless on-site electronic medical record system surfaced through the MedEnt Mobile patient portal, which provides 24/7 access to records, medication lists, test results, appointment scheduling, prescription refills, bill payment, and secure care-team messaging, plus real-time online scheduling with pre-check-in and a video-visit telemedicine module. Specialized service lines include SPRAVATO (esketamine) treatment under REMS certification, Scrambler Therapy for chronic neuropathic pain, acupuncture, RetinaVue 100 retinal imaging, and a separate Occupational Medicine department offering DOT/19A physicals, drug and alcohol testing, MRO services, consortium management via TestVault, and on-site employer testing. Records fulfillment is handled through MediCopy and chronic care management is augmented through Signallamp Health nurses.

FHMS generates revenue predominantly through fee-for-service patient visits reimbursed by major commercial payers (Aetna, BlueCross BlueShield, Empire) plus Medicaid and Medicare, supplemented by direct-pay occupational medicine contracts with employers and municipalities, a sliding-fee discount program for patients unable to pay, and ancillary transaction fees for forms and medical record copies. Go-to-market is sales-led and relationship-driven: direct patient scheduling via phone, portal, and online booking, with B2B outreach for occupational medicine clients; patient referrals and word-of-mouth in the Western New York catchment remain the primary acquisition channel, supported by Google reviews and the practice website.

Name

Family Health Medical Services

Legal name

Family Health Medical Services, PLLC

Website

https://fhmsmed.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

51–100 employees

Short description

Family Health Medical Services is a physician-owned family medicine practice in Western New York that delivers comprehensive primary care for all ages, occupational medicine, and specialty treatments across four office locations and telemedicine to nearly 100,000 patients.

Ownership category

akta.pro rank

Headquarters

HQ city

Jamestown

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Patient Medical Visits: Fee-for-service medical care including routine visits, well-child care, sick visits, preventive care, and specialty services. Billed to insurance or patient directly.
2. Insurance Reimbursement: Accepts multiple insurance plans including Aetna, BlueCross BlueShield, Empire, Medicaid, Medicare, and others. Revenue from insurance claim reimbursements.
3. Medical Records and Forms: Medical records provided at no cost but delivery fees apply; Disability/FMLA forms charged at $30 first form and $15 additional; records at $0.75 per page
4. Sliding Fee Discount Program: Discounted/sliding fee schedule available based on family size and income for patients unable to pay for services
5. DOT/Employment Physicals: DOT physicals and employment physical examinations offered, stated as not covered by insurance with payment due at time of service
6. Occupational Medicine Services: Substance abuse testing, DOT physicals, respirator fit testing, and other occupational health services for employers

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Family Health Medical Services is a private medical practice that provides comprehensive primary care, family medicine, and occupational medicine services to patients across Western New York. The practice offers in-person visits and telemedicine consultations, supported by an electronic medical record system and an online patient portal.

Product overview

Family Health Medical Services is a primary care practice offering a unified family medicine platform providing comprehensive medical services across Western New York through three physical locations (Fredonia, Jamestown, and Westfield) plus telemedicine capabilities. The core offering centers on primary care for all ages including adult care, pediatric care, women's health, and aging adult services. Additional specialized modules include Occupational Medicine services (DOT physicals, drug/alcohol testing, OSHA testing), advanced treatments (SPRAVATO for depression, Scrambler Therapy for chronic pain, acupuncture, retinal imaging), chronic disease management, telemedicine, and a MedEnt-based patient portal for online access. FHMS operates as a certified Patient-Centered Medical Home with an integrated care team of physicians, physician assistants, and nurse practitioners.

Differentiator

Problem solved

Functional benefit

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• TestVaultcoreTechnology or IntegrationPartnership with TestVault to manage enrollment and ongoing participation in random drug and alcohol testing programs. Provides documentation of enrollment, random selection lists, semi-annual compliance reports, and full audit support for DOT consortium management.
• MediCopycoreTechnology or IntegrationPartnership with MediCopy for fulfillment of Release of Information requests and Disability/FMLA forms. Fully HIPAA compliant, adheres to all state and federal regulations. Records requests completed within 2 business days.
• Signallamp HealthcoreStrategic or Co-development PartnerPartnership with Signallamp Health for personalized chronic care management assistance between visits. Nurses contact enrolled Medicare patients with multiple chronic conditions to provide health resources, coordinate care, and assist with medication management.
• National Health Service Corps (NHSC)coreOthersFHMS is part of the National Health Service Corps. Licensed Primary Care Clinicians (Physicians, PAs, NPs, and RNs) may qualify for loan repayment assistance through the NHSC Loan Repayment Program.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ChenMed: Family-owned, physician-led primary care group focused on moderate-to-low-income seniors with chronic conditions. Closely comparable to FHMS's aging-adult service line, including chronic disease management, joint injections, and personalized care for seniors.
• Cano Health: Primary care provider focused on seniors and underserved populations, operating value-based clinics with chronic disease management. Comparable to FHMS's aging adult service line, primary care for chronic conditions, and community-based model.
• Agilon Health: Public value-based primary care platform partnering with independent physician groups to manage Medicare Advantage populations. Comparable to FHMS in primary care delivery model and PCMH-aligned chronic care coordination for elderly populations.
• Privia Health: Public physician practice management and medical group platform serving primary care and specialty practices across the U.S. Comparable to FHMS as a multi-physician, multi-specialty primary care delivery model, though Privia operates at significantly greater scale and geography.
• One Medical (Amazon One Medical): Membership-based primary care platform (now owned by Amazon) offering comprehensive family medicine, virtual visits, and tech-enabled patient portal access. Closely comparable to FHMS's primary care delivery, telemedicine, and MedEnt patient portal offering.
• Oak Street Health: Senior-focused primary care network (acquired by CVS Health) operating value-based clinics for older adults with chronic conditions. Comparable to FHMS's aging adult services, chronic disease management, and PCMH-style care coordination model.
• VillageMD: Primary care platform (with Walgreens/Summit Health) operating multi-physician practices delivering comprehensive family medicine. Directly comparable to FHMS in core service model (primary care + ancillaries), with substantially larger footprint and capital backing.
• Concentra: Largest U.S. occupational medicine provider offering DOT physicals, drug/alcohol testing, OSHA testing, and on-site employer services. Directly comparable to FHMS's Occupational Medicine department across nearly every service line offered.

Broad incumbents

• UPMC Primary Care: Large integrated health system's primary care network across Pennsylvania and Western New York, including UPMC Chautauqua where FHMS partners hold active staff privileges. Broad incumbent competitor for primary care patients in FHMS's geography.
• NewYork-Presbyterian Medical Group: Hospital-affiliated primary and specialty care network spanning the New York metropolitan and Hudson Valley regions. Broad incumbent comparable to FHMS in primary care delivery, though operating at substantially larger scale and as part of a major academic health system.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Health Medical Services